HONCHO COMMERCIAL PVT LTD QMS Overview Jan’2015. 2 Copyright © Capgemini 2013. All Rights Reserved Presentation Title | Date What is Quality? Quality.

HONCHO COMMERCIAL PVT LTD

QMS OverviewJan’2015

2Copyright © Capgemini 2013. All Rights Reserved

Presentation Title | Date

What is Quality?

Quality is not an act, it is a habit. Aristotle

Quality means doing it right when no one is looking.

Henry Ford

I have offended God and mankind because my work didn't reach the quality it

should have. Leonardo da Vinci

Quality is the result of a carefully constructed cultural environment.

It has to be the fabric of the organization, not part of the

fabric. Phil Crosby

Quality is everyone's responsibility.

W. Edwards Deming

Quality is not only right, it is free. And it is not only free, it is the most profitable product

line we have. Harold S. Geneen



Quality is the degree to which product or service possesses a desired combination of attributes –

– C: Capability (F: Functionality)

– U: Usability

– S: Scalability

– P: Performance (E: Efficiency)

– R: Reliability

– I: Install-ability (P: Portability)

– S: Security

– M: Maintainability

Two views of Quality –

– Producer’s view: Meeting Requirements

– Customer’s view: Fit for use

What is Quality?



Quality Management System

Set of policies, processes and procedures required for planning and execution

in the core business area (Production / Development / Service) of an organization.

Integrates the various internal processes within the organization and intends

to provide a process approach for project execution.

Enables the organizations to identify,

measure, control and improve the various core

business processes that will ultimately lead to

improved business performance.

Quality Management System is a repository

of processes, best practices, measurement

data collated.



QMS - Components

Quality Manual

Methods and

Processes

Guidelines, Checklists, Templates

Records. Documents validating that the QMS

requirements have been met

Level 1

Level 2

Level 3

Level 4

• Quality Policy• Roles & responsibility• Management Reviews • Quality Planning

• Engagement Management• Engineering Processes • Support Functions

• Governance Plan• Design Document• Source Code• Metrics Sheet

• SMR• Audit Report• Review Log• Status Report

Engagement Types Essential Processes



Quality Management System – Implementation

Policies

Process

Guideline ChecklistsTemplates

Data

Aligned with business objectives

What to do?

How to do?

Metrics MetricsMetrics

Management Information

Indicators?

Decision making

Results?

Process



Benefits of QMS

Increases

• Estimate Accuracy

• Reusability of work Objects

• Quality of work Product

• Ability to manage RiskDecreases

• Defects via early detection and removal

• Effort (in rework of defects & gained productivity)

• Overall cost of project

• Overall delivery cycle time & time to market

• Project ramp-up time

Helps In

• Process Standardization

• Creating Transparency

• Uniformity in Mechanism

• Competitive edge for Marketing



Quality Policy and Quality Manual

We use repeatable processes to sell and deliver

predictable and Industrialized solutions to our

clients. We strive to achieve continual Improvement

in our Products.

Sample Quality Policy



What is CMMI ?

One path enables organizations to incrementally improve processes corresponding to an individual process area (or group of process areas) selected by the organization.

The other path enables organizations to improve a set of related processes by incrementally addressing successive sets of process areas.

Comparison of Capability and Maturity Levels

LevelContinuous Representation byCapability Levels

Staged Representation byMaturity Levels

Level 0 Incomplete Level 1 Performed InitialLevel 2 Managed ManagedLevel 3 Defined Defined

Level 4 Quantitatively Managed

Level 5 Optimizing

Capability & Maturity Model Integrated. CMMI supports two improvement paths

using levels.



CMMI Maturity Levels



CMMI Constellations

CMMI ACQCMMI DEV

CMMI-SVC

CMMI-SVC provides guidance for those providing services within organizations and to external customers

CMMI-ACQ

CMMI-ACQ provides guidance to enable informed and decisive acquisition leadership

CMMI SVC

16 CommonProcess Areas

CMMI-DEV

CMMI-DEV provides guidance for measuring, monitoring and managing development processes

DEV - DevelopmentSVC - ServicesACQ - Acquisition



CMMi Process Areas

Level / Category

Project Management

Process Management

Engineering Support

Level 1 (Initial)

Level 2 (Managed)

1. Project Planning2. Project Monitoring and Control3. Supplier Agreement Management4. Requirements Management

1. Process and Product Quality Assurance2. Configuration Management3. Measurement and Analysis

Level 3 (Defined)

1. Integrated Project Management2. Risk Management

1. Organizational Process Definition2. Organizational Process Focus3. Organizational Training

1. Requirements Development2. Technical Solution3. Validation4. Verification5. Product Integration

1. Decision Analysis and Resolution

Level 4 (Quantitatively Managed)

1. Organizational Process Performance

1. Quantitative Project Management

Level 5 (Optimizing)

1. Organizational Performance Management

1. Causal Analysis and Resolution



Mapping – CMMi to ISO

S.No Processes CMMI ISO 9001 Remarks

1Process Management

1. Organizational Process Definition (L3)

QMS General 4.0 QMS Compilation

2 1. Organizational Process Focus (L3) Management Review 5.0 3 1. Organizational Training (L3) Resource Management 6.0 Training & Skills Mgt

4Project Management

1. Project Planning (L2)2. Project Monitoring and Control (L2)3. Integrated Project Management (L3)4. Risk Management (L3)5. Requirements Management (L2)

Product Realization 7.0SDLC ProcessLife cycle

5Software Development Process

1. Requirements Development (L3)2. Technical Solution (L3)3. Product Integration (L3)4. Validation (L3)

Product Realization 7.0Software Development Process

6

Support

1. Configuration Management (L2) QMS General 4.0Configuration & Document Control

71. Process and Product Quality Assurance (L2)

Measurement 8.0

QA Process, Internal Quality Audit,Nonconforming/ findings,Corrective & Preventive Actions

8 1. Measurement and Analysis (L2) Measurement 8.0 Metrics Process

91. Decision Analysis and Resolution (L3)

NA Decision Making Process

10Quality Manual NA Management Review 5.0 11Facilities 1. Integrated Project Management (L3) Resource Management 6.0

12Purchase1. Supplier Agreement Management (L2)

Product Realization 7.0 Procurement/ Supplier Process

13Review Process 1. Verification (L3) Product Realization 7.0 Testing Process



Time Allotment

Item Type Time Slot Mandatory Member

What is QMS Overview 10.00 – 10.40 All Key Members (including Management Representative)

Break 10 mins

Project Management Process 10.50 – 11.30 SEPG, QA SPOC

Project Management Templates 11.30 – 12:00 SEPG, QA SPOC

Break 10 mins

Process Management Process 12.10 – 12.45 SEPG, QA SPOC

Process Management Templates 12.45 – 13.15 SEPG, QA SPOC

Lunch Break 13.15 – 13.45

Support Practices Process 13.45 – 14.15 SEPG, QA SPOC

Support Practices Template 14.15 – 14.50 SEPG, QA SPOC

Break 10 mins

Engineering (SDLC) Process 15.00 – 15.30 SEPG, QA SPOC

Engineering (SDLC) Templates 15.30 – 16.00 SEPG, QA SPOC

Clarifications/ Discussion - Role Performance , Quality Policy and Quality Objectives etc

16:00 – 17.30 All Key Members (including Management Representative)



Each activity should be time-box driven (as mentioned in previous slide)

Thank You

The information contained in this presentation is proprietary.© 2012 Capgemini. All rights reserved.

www.capgemini.com

About Capgemini

With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion.Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.

Rightshore® is a trademark belonging to Capgemini

HONCHO COMMERCIAL PVT LTD QMS Overview Jan’2015. 2 Copyright © Capgemini 2013. All Rights Reserved Presentation Title | Date What is Quality? Quality.

Documents

copyright capgemini

quality manualwe

vinci quality

sample quality policy

phil crosby quality

aristotle quality means

repeatable processes

repository of processes