1 questions how do we improve the IT infrastructure? 0. what are people doing? learning theory, value network 1. what is part of the infrastructure? value network 2. how can parts be categorized? heuristics 3. what can be removed? survey, design 4. what is added to improve integration? design 5. how to ensure success over long-term? policy, training
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1
questions
how do we improve the IT infrastructure?
0. what are people doing? learning theory, value network
1. what is part of the infrastructure? value network
2. how can parts be categorized? heuristics
3. what can be removed? survey, design
4. what is added to improve integration? design
5. how to ensure success over long-term? policy, training
2
individual
3
group
4
technology: what?
5
quality
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quality heuristics check-lists
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technology: how?
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every piece is unique
but…
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common challenges
peoplegrouping, peeking, usability, fragmentation
technologyprocess integration, too many places
contentsharing, quality definition, publishing
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change suggestions
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fewer places, leaner process
• start at Launchpad
• all dates in calendar
• common collection space
• one workbench
• personal/group stream
• blogs for explicit publication of tasks and results
• public feedback cycles
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more, smaller circles
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