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ha d v e r t i s i n g • m a r k e t i n g • d i g i t a l

h a r r i s m a r k e t i n g g r o u p

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introductionHarris Marketing Group, founded in 1976, is a fully integrated sales and marketing firm that

delivers end-to-end sales generating platforms. Located in Birmingham, Mich, Harris is

nationally recognized for award winning creative and global CRM strategies. Our solutions

generate sustainable value propositions for both internal and external customers, as well

as define the effects of your customers’ lifetime value. It is our focus on both strategic

and tactical innovation that incites business growth. For more information, please call

248.723.6300 or visit our website at www.harris-hmg.com.

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janice rosenhaus – owner/CEOJanice Rosenhaus is the founder and driving force behind Harris Marketing Group. A true

entrepreneur, she has served as president since the firm’s inception in 1976. By 1987,

HMG was listed among the top 50 women-owned businesses in Michigan.

Through her leadership, HMG has evolved over the years into a highly successful and sought

after full-service, integrated sales and marketing, advertising and public relations company.

With a specialization in the development and implementation of customized platforms for

clients across all segments of the marketplace, including retail, fashion, beauty, entertainment,

pizza, beverage, sports, healthcare, online businesses and automotive. For Janice, it’s all about

targeting – that’s why HMG is nationally recognized and acclaimed for our niche marketing

and communications strategies.

tricia beecherl – EVPTricia offers over 10 years of analytics in marketing, sales, and financial management

expertise, as well as resourceful insight in strategic marketing methodologies. With a strong

background in insights & analytics, multi-channel wholesale, return on investment analytics,

problem solving, strategic thinking, project management, communication and leadership

skills, Tricia’s experience serves to help create dramatic and profitable results for our clients.

Through her experience and significant contributions in industries such as automotive,

manufacturing and healthcare, she brings a unique perspective to all of the campaigns,

strategies and metrics she develops. This makes her an important asset for Harris,

and an equally important asset for our clients.

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our spaceIt’s the hottest spot in the city. Located in the heart of the Birmingham

Shopping District, our 150-year-old building is one of the most historic sites

in town. Though you’d never know from the inside – our space is completely

modern and ultra chic. Our all-white office screams trendy with exposed

brick, sleek desks, high ceilings and touches of lime green accents.

overviewHarris Marketing Group, founded in 1976, is a fully integrated sales and marketing firm

that delivers end-to-end sales generating platforms. Located in Birmingham, Mich, Harris

is nationally recognized for award winning creative and global CRM strategies.

Our solutions generate sustainable value propositions for both internal and external

customers, as well as define the effects of your customers’ lifetime value. It is our

focus on both strategic and tactical innovation that incites business growth.

On the front-end, Harris uses non-traditional tactics to develop and manage the customer

relationship for you. We reach the right customer at the right place and at the right time.

Through our strategic communications, we ignite interest and engage each customer with

your brand. The marketing platforms and strategies that we execute on your behalf are

fully accountable in generating leads and driving conversions to sales. How? We use our

customer value centric planning tool, Watershed Connection, to create the perfect

environment of “real-time, right-time, right-place”. This solution helps you drive out

costs and inefficiencies and make it easier for you to communicate, sell and service

your customers.

Our approach to relationships is the focus for brand building, brand engagement,

acquisition and loyalty, and lifecycle relationship management.

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We leverage traditional marketing tactics to support non-traditional global CRM platforms.

• Advertising

• In-Home

• Digital

• Social Marketing

• Public Relations

• Sponsorships

• Cause-Related Marketing

• Sales & Marketing Partnerships

• Branded Technology (i.e. Gaming, Mobile, Email, etc)

Our turnkey approach allows us to integrate with your existing marketing initiatives.

Our accountability accelerates the sales cycle.

Harris’s four pillars of competency enable us to provide a single source of truth and ac-

countability to you, your leadership and your distribution network. The result? We will

provide solutions that allow you to optimize your spend and maximize your return.

• Insights & Analytics

• Strategy

• Design & Experience

• Technology

insights & analyticsWe understand data. We transform it into knowledge for you. Our focused consumer

insights and modeling deliver proven results. We use this knowledge to build improved

strategies to reach, engage, and increase sales. Our approach is to personally identify

with each consumer in order to create the consumer connection. It is that connection

that drives sales, both acquisition and loyalty, and improve business performance.

Leading indicators include:

• Organic Leads, reducing the dependency on purchased or 3rd party leads

• Traffic

• Engagement

• Loyalty vs. Defection

• Retention

• Buy Rates

• Improved Source of Sales

Every platform that we build has built-in measurement mechanisms to ensure:

• The platform is on-target and on-message

• Optimization; adjustment throughout the implementation phase, with ongoing

reporting and real-time analytical dashboards

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strategyWe believe customer relationship management requires:

• Believers, not users

• Enablers, not reactors

• Integration, not silos

• Communications with a single strategy, rather than individual launches

and disjointed messages

CRM goes beyond the customer database. We incorporate principles that lead the transition to a pull

marketing strategy as customers migrate away from the push concept. Your customer influences the

communication strategy. Our approach is finite segmentation and tailored messaging.

It is our philosophy that every touch point is an opportunity for a branded experience and relationship

development. We leverage traditional advertising, social media, call centers, sales channels,

and partnerships to incite a positive branded experience.

We believe social and viral marketing are an integral part of an effective CRM platform. We design

and deliver social and viral strategies that move customers from interactions directly into the

purchase cycle. Our goal is to directly impact sales and go beyond using social media for sentiment

and tonality improvements alone.

Our deep expertise in relationship management will ultimately help you achieve your goals, whether

that’s growing your customer base, optimizing the value of your customer, or maximizing the

efficiency and effectiveness of you sales channels.

customerfocus

marketing

sales service

analysis

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design & experienceIn order to establish a connection with new customers, as well as re-connect with current

customers, brand revitalization is key. At Harris, we develop fully integrated creative strategies

that can live across all mediums. They are designed with your customer in mind. The creative

we develop for you will have purpose, optimizing the relevance of every interaction.

We leverage our knowledge and experience to identify finite targets, as well as full

communities, and deliver a meaningful value proposition to each of your consumers.

The outcome is a relevant branded experience.

technologyWe view software as a service, growing at double-digit rates. Collectively, we offer a menu

of managed solutions for sales and marketing that can be configured to your needs in the

time it would take IT to write a business case.

We look after everything, from initial business requirements and design specs to

back-end support and maintenance. All for a pay-as-you-go monthly fee.

Our solutions are also completely configurable, you only pay for the functionality you need.

You can automate most components of your sales and marketing process in months, not

years. You can free yourself from the reliance on IT and operate outside capital budget

constraints. Plus, our modular solutions are designed to connect with back-office systems

and databases and easily scale up to meet growing business needs.

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In today’s environment, when every marketing dollar is precious, we deliver measureable

magic. Our ultimate focus is return on your investment, while reducing the cost of

acquisition for each customer.

Our end-to-end approach will provide a value proposition both for your consumers, as

well as your internal organizations. Your consumers will benefit by our two-way branded

interactions, increasing engagement and consideration to shop your brand. Your internal

organizations will benefit from portals and dashboards that report insight, not just data,

to optimize your efforts and have the greatest return on every platform. This enables your

sales force, and your internal decision makers, with business intelligence to make real-

time, profit focused decisions.

In our efforts to stay true to our non-traditional tactics, we operate in a non-traditional

manner. Our focus on insights and analytics allow us to work with you on performance-

based compensation contracts. We succeed when you succeed.

We look forward to the opportunity to prove our capabilities and provide you with a detailed

needs assessment proposal to show you how our work positively impacts your business.

ALTe llc – communication & strategic planning

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chrysler – inner circle campaign

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medtipster - branding social & viral marketing

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tender – branding campaign

audi – wonders campaign

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jeep – planet jeep campaign

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AARP – branding campaign

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pizza hut – branding campaign

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starfruit – digital

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Cadbury Schwepps – branding campaign

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7Up – branding campaign

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branding

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our experience

AutoALTe LLC, Chrysler, Jeep, Dodge, Cadillac, General Mo-

tors, Nissan, Ford, Mercedes Benz

FashionCFDA, 7th on 6th Fashion Week, Saks, Neiman Marcus,

BCBG, Vivienne Tam

BeverageDiet Rite, Diet A&W, Diet 7Up, Diet Sunkist

BeautyRevlon, L’Oreal

PizzaPizza Hut

SnacksFrito-Lay

Financial/Credit CardGoldman Sachs, MasterCard

HealthcareBristol-Myers Squibb, Tylenol Consulting, Medtipster.

com, University of Michigan Hospital Launch, M-CARE,

MedSport

HospitalityAuberge du Soleil, Solage Calistoga

SportsWNBA, NFL, Olympics

Cause-Related MarketingConcept: Cure, NBCC, 7th on Sale, Fashion Targets

Breast Cancer

Non-ProfitAARP

Packaged GoodsLifeway Kefir, Starfruit

Shopping DistrictCity of Birmingham, Mich.

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102 Pierce StreetBirmingham, MI 48009

248.723.6300

www.harris-hmg.com

hh a r r i s m a r k e t i n g g r o u p