Members: Junaid Inam Ameer Ullah Esar Ali Hashmat Ullah ROLE OF TECHNOLOGY IN BUSINESS COMMUNICATION
Feb 02, 2015
Members:
Junaid Inam
Ameer Ullah
Esar Ali
Hashmat Ullah
ROLE OF TECHNOLOGY IN BUSINESS COMMUNICATION
Why to communicate?
To exchange thoughts ,feelings or information
Bringing satisfaction to needs
Establishing credibility & goodwill in business
Technology and Business Communication
Very much strong relationship
Like on all other affairs
Revolution revolutionized
Dramatic influences on Business
Chief area being blessed (Communication)
Three steps of Communication
Thought: A concept, idea, information, or feeling
Encoding: Words or other symbols.
Decoding Translates the words or symbols
verbal and non-verbal forms
Spoken words
Written
body language
eye contact
sign language
Facial expressions
media content such as pictures, graphics, sound, and writing
History of Communication
Goes back to pre-history
Significant changes in interactional techniques
Range from “Exchange” to full discussion, mass interaction
Totally changed to conversation 1000,00 decades ago
Signs were developed 30000 decades ago
Writing about 5000 decades ago.
SYMBOLS
o Definition
Takes the form of words, sounds, gestures, or visual images
Used to convey idea or belief
A red octagon may be a symbol for "STOP“
On a map a picture may represent a “campsite”
Numerals are symbols for numbers
Personal names are symbols representing individuals
A red rose symbolizes love and compassion
(3500 -2900 BC)
History of Communication
The Phoenician developed alphabet
The Sumerians developed cuneiform writing –
pictographs of accounts written on clay tablets
Egyptians developed Hieroglyphic writing
History of Communication (Continued)
1755 BC: Greeks used phonetic alphabets written
from left to right
1400 BC: Oldest record of writing on bones in
China
1270 BC: First Encyclopedia written in Syria
History of Communication (Continued)
900 BC :The very First postal service in China
776 BC: First recorded use of homing pigeons
500 BC: Greeks started first Library
105 BC: Tsai Lun of China invents paper
History of Communication (Continued)
200 to 100 BC: Messengers by feet or on
horseback
Messengers’ relay stations along the route
Fire Messages from relay station sometimes
instead of humans
History of Communication (Continued)
o 14 AD: Romans established postal service
o 37 AD: Heliographs :mirror first used by Roman Emperor
o 100 AD: First bound Book
History of Communication (Continued)
1450 AD: Newspaper appear in Europe
1714 English man Hinry Mills receives first patent
for typewriter
1843 AD: Samuel Morse receives patent the first
long distance telegraph
Alexander Bain first patents for Fax Machine
History of Communication (Continued)
1876 AD: Thomas Edison ,Mimeograph – Copying
machine
Alexander Graham Bell Electronic Telephone
1899 AD: Sounds recording & Speakers invented
1916 AD: Radios start broadcasting
History of Communication (Continued)
1925 AD: John logie Baird transmits the first
television experimental signal
1944 AD: Computer’s like Harvard Mark 1 put into
public service – The age of information science
begins
History of Communication (Continued)
1951 AD: Computers are first sold commercially
1958 AD: Carle Carlson invents photocopier
1966 AD:Xeroz invents the first telecopier- the first
successful fax machine
History of Communication (Continued)
1969 AD: ARPANET – the first internet started by MIT
1969 AD: First cellular phone communication network
started in Japan
1980 AD: First laptop computer sold to public
Electrical telegraph 1832-1990
Early work in 1750’s.
Invented by Baron Schilling in 1832.
Fax1846-Present
Early work by Alexander Bain in 1846.
In 1881, Shelford Bidwell constructed first telefax machine.
In 1924, Richard H invented the wireless photo radiogram.
Telephone1876-Present
Invented in 1876 by Alexander Graham Bell.
First two way direct communicator device.
Radio 1896-Present.
Invented by Gugliemo Marconi in 1896.
Information, such as sound, is carried by radio.
Walkie-talkie1937-Present
Portable, 2 way radio transceiver realized in 1937 by Donald.
Development during the Second World War by Alfred J. Gross, and Motorola.
Television 1927-Present
Invented by Philo T. Farnsworth in 1927.
Transmit & receive moving images & sound.
Mobile Phone1973-Present
First cell phone was demonstrated by John F. Mitchell
& Dr Martin Cooper of Motorola.
A hand phone that can make & receive telephone calls.
WHAT IS SOCIAL MEDIA
• Social media refers to the means of interaction
• among people in which they create, share, provide and exchange information and ideas online through networks
Why to Use Social Media
o Promoting work and event
Building a community/network
Gathering feedback
Discussion and sharing
Interaction with people
Social media sites/tools
Face book:
Founded on Feb. 4 2004 markzukerberg
1.15 billion people account
F.b used for messaging, voice calls, following
Most of the revenue comes from advertising
Skype:
Founded in 2003
Allow people to communicate
through video calling, and instant messages
Can be Contact to land line and mobile phones
Twitter:
Founded on march 2006
Enable users to send and read text messages
2700 employees are working, revenue earned in 2013 was $ 317 million
200 million users around the globe
Allow users to watch TV events
You tube:
Created in 2005 and owned by Google in 2006 for $1.65 billion
Users can upload, share, view videos
Gmail:
Provided by Google in 2007 to public
Google video and voice chat: Allow users to make free calls from their Gmail account
Google wallet: Allow users to send money as email attachment to people having bank account or Google wallet account
Google hangout: launched on may 2013 allow users to send instant messages and video chat
It also allow users to hold conversation b/w two or more people
Hoot suite:
It is a social media mgt system for brand mgt created in 2008
It helps the users to integrate the face book, twitter, LinkedIn, Google+, MySpace, vimeo and word press.
Has over 7 million users
Blogs:
World wide web allow users to discuss, share, info and ideas
a) Personal blogs:
b) Micro bogging:
c) Corporate and organizational blogs:
Opportunities for social media
Promote your company brand
Engage your customers
Employee engagement
Cost effective
Share information about company
Improved recruiting techniques
Opportunity to listen
Challenges to social media
Privacy concerns
Diversity
Transparency
Safety of personal information
ADVERTISEMENT
SOURCE COMMUNICATION
THROUGH TECHNOLOGY
Communication in the form of advertisement
It is a specific communication task which
is to be accomplished with a specific target
audience during a specific period of time with
the use of technology.
Different technology is used to accomplished
each advertisement.
Objective of advertisement
Informational advertisement
Persuasive advertisement
Reminder advertisement
Informational advertisement
Building the primary demand
Telling market about a new product
Explaining how the product work
Building a brand and company image
Suggesting new use for product
Describing available service and support
Persuasive advertisement
Encouraging customers to switch to your brand
Convincing customers to tell others about the brand
Persuading customers to purchase now
Building brand preference
Changing customer’s perception of product value
Reminder advertising
Maintaining customer relationship
Reminding customer that product may be needed in
the near future
Reminding customer where to buy the product
Keeping the brand in customer mind during off
season
Execution styles
The approach, style, tone, words, and format used for executing an advertising message.
Different execution styles are as following:
Slice of life Lifestyle
Fantasy Mood or Image
Musical Personality symbol
Technical expertise Scientific evidence