Aug 12, 2015
1. Being unprepared
2. Judging on surface qualities such as appearance and mannerisms
3. The Halo Effect
4. Over-emphasizing the Can Do instead of the Will Do
5. Asking questions that focus on the future rather than on past performance
6. Not probing vigorously
7. Poor communications between interviewing managers
8. Answering questions for the candidate
9. Over-selling the position
10. Choosing the best of a bad lot.
TOP 10 INTERVIEWING MISTAKES
IMPA
CT O
N P
ERFO
RMA
NCE
LEVEL 1 !
• Appearance
• Manner
• Expressiveness
• Interests
• Presence
LEVEL 2 !
• Knowledge
• Acquired Skills
• Training
• Experience
• Education
• Credentials
(APPEAR TO…) (CAN DO…) (WILL DO…)
THE 3 LEVELS OF ASSESSMENT
LEVELS OF DESCRIPTION
LEVEL 3 !
• Positive Attitude • Internal Motivation • Persistence and Determination • Mature Character • Aptitude and Intelligence • Temperament
LEVEL 3 (WILL DO…)
INTERVIEW TRAINING STANDARD PROCESSES
CUSTOMIZED SCRIPTED QUESTIONS & PROBES
MAKING HIRING MANAGERS BETTER INTERVIEWERSMAKING HIRING MANAGERS BETTER INTERVIEWERS
BEHAVIORAL INTERVIEW PROBING
SITUATION: What was the situation?
ACTION: What did you do?
RESULT: What was the outcome?
REPORTING: By the way, who were you reporting to at that time?
!
ADDING OR UPGRADING RECRUITING SYSTEMS OR PROCESSESADDING OR UPGRADING RECRUITING SYSTEMS OR PROCESSES
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38.21%Onboarding program
34.91%Employment website
29.01%Behavioral assessments
26.65%Applicant tracking system
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