Highlights Of User Group Meetings

JerseyCat JerseyCat

Fall User Group SessionsFall User Group Sessions

October 2009October 2009

2008 Statewide System 2008 Statewide System Report CardReport Card

The Good NewsThe Good News

• There were 175,640 unique requests There were 175,640 unique requests in 2008in 2008

•6% increase over 20076% increase over 2007

• Customers initiated 30% of the Customers initiated 30% of the requestsrequests

• Staff initiated 70% of the requestsStaff initiated 70% of the requests

• 80% systemwide fill rate was achieved 80% systemwide fill rate was achieved

What can we do better?What can we do better?

• Make our lending policies as liberal Make our lending policies as liberal as possible so more requests are as possible so more requests are filled quicklyfilled quickly

• Check on and reply to your lending Check on and reply to your lending requests at least once a dayrequests at least once a day

• Put JerseyCat on your library’s Put JerseyCat on your library’s website so your customers can website so your customers can search and place their own requests search and place their own requests to your office.to your office.

JerseyCat Top Lender Fill JerseyCat Top Lender Fill RatesRatesRider UniversityPenns Grove Carney’s PointDeptford Twp. High SchoolGloucester County CollegeRichard Teitelman SchoolWoodstown-PilesgroveStratford Free Public LibraryCumberland County CollegeCranbury Public LibraryFranklin Twp. - Franklinville

84%82%79%79%78%77%76%76%75%75%

500 or More500 or MoreCustomer-Initiated RequestsCustomer-Initiated Requests

• Atlantic County LibraryAtlantic County Library• East Brunswick Public LibraryEast Brunswick Public Library• Sussex County LibrarySussex County Library• Mount Laurel LibraryMount Laurel Library• Gloucester County LibraryGloucester County Library• Morris County LibraryMorris County Library• Hudson County Schools of TechnologyHudson County Schools of Technology• Hunterdon County LibraryHunterdon County Library• Maplewood Memorial LibraryMaplewood Memorial Library

New FeaturesNew Features

• New Configurable Request FormNew Configurable Request Form

• Due Date Calculation ChangedDue Date Calculation Changed

• Deadline Date now is the Due Date Deadline Date now is the Due Date at all timesat all times

• Availability Check ChangesAvailability Check Changes

• New Configurable Patron InterfaceNew Configurable Patron Interface

You need to:• Enter a Sequence Number• Put a check mark in the column

to “Add it to the Form”• Add a Local Label• Decide whether the item is

mandatory• Click on “Submit”

Electronic Delivery of Digital Electronic Delivery of Digital FilesFiles

• A great way to send photocopies of A great way to send photocopies of journal or reference book articles.journal or reference book articles.

• Upload the article and attach to the Upload the article and attach to the request rather than shipping or request rather than shipping or faxing the article.faxing the article.

• Saves time and improves delivery Saves time and improves delivery speed.speed.

The Lender’s Side of the The Lender’s Side of the RequestRequest

The Borrower’s Side of the The Borrower’s Side of the RequestRequest

Customer ViewCustomer View

Other New FeaturesOther New Features

• Due date will be the number of days Due date will be the number of days defined by the lending library from defined by the lending library from the date of shipment. For most the date of shipment. For most libraries in New Jersey this is 28 or 30 libraries in New Jersey this is 28 or 30 days. days.

• Renewals will be determined in the Renewals will be determined in the same way.same way.

• Deadline Date is now Due Date on Deadline Date is now Due Date on the ILL form. Deadline date is GONE!the ILL form. Deadline date is GONE!

Your Participant Record: The Your Participant Record: The Heart of How JerseyCat Works in Heart of How JerseyCat Works in

Your LibraryYour Library• Preferred Lender ListPreferred Lender List

• Primary Default LenderPrimary Default Lender

• Ship To AddressShip To Address

• Holiday ListHoliday List

• E-mail NoticesE-mail Notices

• Library URL’sLibrary URL’s

• Lending PolicyLending Policy

Preferred Lender List

JerseyCat+?

Due Date on Bookstraps?

Ship To Address

Put Velocity Number on the Ship To Address 1

Use drop down menu to choose status

Enter a short generic text

Enter Subject line, Name From, and E-mail address from

Enter general information you want your customers and other librarians to know about your library

Lending Policy

JerseyCat’s New Customer JerseyCat’s New Customer InterfaceInterface

Will be turned on November Will be turned on November 44

• New URL for Staff:New URL for Staff:• http://njsl-agent.auto-graphics.com/defaulthttp://njsl-agent.auto-graphics.com/default

.asp?IlumMode.asp?IlumMode=1&lid=XYZ=1&lid=XYZ

Insert your library’s JerseyCat Symbol here

JerseyCat+ TipsJerseyCat+ Tips

• Check for ALL editions of a work and choose Check for ALL editions of a work and choose the bibliographic record that has the most NJ the bibliographic record that has the most NJ locations attached to it.locations attached to it.

• When choosing to use a blank request, be When choosing to use a blank request, be certain that there are no locations in New certain that there are no locations in New Jersey for the item before sending the request Jersey for the item before sending the request to NJACto NJAC

• Enter a MaxCost into the appropriate field. Enter a MaxCost into the appropriate field. JerseyCat+ staff ALWAYS goes to free lenders JerseyCat+ staff ALWAYS goes to free lenders first.first.

Inter-State Pilot GroupInter-State Pilot Group

• Other pilot libraries are in the states Other pilot libraries are in the states of Connecticut, Kansas and Wisconsin. of Connecticut, Kansas and Wisconsin.

• Pilot began on October 5, 2009Pilot began on October 5, 2009

• Pilot will end on April 1, 2010Pilot will end on April 1, 2010

• Libraries that are participating are Libraries that are participating are lending free, renewing materials one lending free, renewing materials one time if needed.time if needed.

Rethinking Resource Sharing Rethinking Resource Sharing InitiativeInitiative

• To foster an updated framework of cooperation To foster an updated framework of cooperation and collaborationand collaboration

• Rethink resource sharing for the 21Rethink resource sharing for the 21stst century century

• Be a catalyst movement for systematic changeBe a catalyst movement for systematic change

• Define and promote best practicesDefine and promote best practices

• Inspire a change in attitude in providing Inspire a change in attitude in providing servicesservices

• Encourage libraries to open up to find new Encourage libraries to open up to find new ways to serve all potential users.ways to serve all potential users.

Contact InformationContact Information

• Scherelene SchatzScherelene Schatz• NJ State LibraryNJ State Library• 609-278-2640 Ext 158609-278-2640 Ext 158• [email protected]@njstatelib.org

• John CooperJohn Cooper• NJ State LibraryNJ State Library• 609-278-2640 Ext 117609-278-2640 Ext 117• [email protected]@njstatelib.org

• Casey ConfoyCasey Confoy• NJ State LibraryNJ State Library• 609-278-2640 Ext 114609-278-2640 Ext 114• [email protected]@njstatelib.org

• Maureen KilleenMaureen Killeen• Auto-Graphics, Inc.Auto-Graphics, Inc.• 1-800-776-6939 Ext 15591-800-776-6939 Ext 1559• [email protected]@auto-graphics.com