High Level Services To Growing Graduate Populations On Campus M AY 10, 2013 Gina M. Bastone Judith S. Pinnolis Jason Bernard Brandeis University.

High L

evel

Ser

vice

s To

Grow

ing G

raduat

e

Populatio

ns On C

ampus

MAY 1

0, 2013

Gina M. BastoneJudith S. PinnolisJason Bernard

Brandeis University

Brandeis University

• Named for Justice Louis Dembitz Brandeis of the U.S. Supreme Court

• Founded on principles of social justice, 1948

• One of the youngest private research universities

• Emphasizes an interdisciplinary approach to knowledge

Introduction: Growing Needs, Growing Expectations

• Graduate School of Arts and Sciences (GSAS)• Heller School for Social Policy & Management

(HELLER)• Sustainable International Development (SID)

• Health Policy

• Co-Existence and Conflict

• Public Policy

• International Business School (IBS)• RABB School of Continuing Studies (RABB)

GSAS 90046%

HELLER 55028%

IBS 55026%

GRAD SCHOOLS: Full-time Students

Also, Rabb School of Continuing Studies: 3100 part-time enrollments a year

WE ARE CHANGING BECAUSE:

Goals of higher education changing

Strategic alignment of university changing

REFOCUS• More emphasis on support for, and integration

with, graduate research• Cultural adjustments by international students• Graduate student body growing

OPERATING AS EMBEDDED LIBRARIANS

“Embedded” is not a trend but a progression

Seek to help students in different ways

More Research and Training Through 3 Methods:

IntensityCollaborations

&In Natural Habitats

‘One size does not fit all,’

but all approaches can be sized to fit

INTE

NSITY:

FOCUS O

N THE

INDIV

IDUAL

Gina BastoneAcademic Outreach Librarian for the Social SciencesLibrary & Technology ServicesBrandeis University

WE’RE BUSY!

Since August: • 1195 research help interactions with all patrons

• 38% with grad students

• Up 10% from last year

I’M BUSY!

In my first year:65% (175) of research help interactions with grad students:

•72 appointments scheduled ahead of time•48 through personal email•56 lasted 30 minutes or longer

EMBEDDING!

INTE

NSE INSTR

UCTION

Intro to Research Methods Sociology and WGS

Advanced Study Seminar Heller School for Social Policy and Management

WGS AND SOCIOLOGY

• “Traditional” grad students

• Many to earn PhDs

• Mostly American

• Undergrad at large state schools

• Had not worked with a librarian before

Two classes with 30 students total:

• 26 research help interactions

• Repeat customers

HELLER SCHOOL

• Mostly international students

• Most to earn Masters, then work in the field

• Range of tech skills and info lit competency

• Use gray literature from NGOs and non-profits, found through Google

From two classes with about 40 students:

• 95 research help transactions!

• Mostly appointments

• Many repeat customers

LESSONS LEARNED

Become a Research Partner

• Invest time

• Learn names and research focus

• Make yourself available & advertise

• Follow-up via email

LESSONS LEARNED (CON.)

• Create boundaries!

• Remember! Different preferences and learning styles

• Evaluate and refine programs

• Support & celebrate when your students finish their research

COLLABORAT

IONS:

BEYOND E

MBEDDED

Judy PinnolisAcademic Outreach Librarian for the HumanitiesLibrary & Technology ServicesBrandeis University

MISSING THE MARK

Why don’t students come to our workshops?

How can we get them there?

What can we teach better?

Maybe we missed the mark, asked the WRONG question….

…Need to rethink:

…These are Not OUR (library) Programs,

but THEIR Programs.

COLLABORATIONS: BEYOND EMBEDDED

Getting On Target

• Research Assistance

• Locations – Meet them at point of need

MORE SERVICES• Orientation

•Started with GSAS•Navigating complex relationships•Today: Expanding to include other graduate schools

• Workshops•More and Varied

• Programmatic Participation

GSAS ORIENTATION

• Started several years ago by LTS

• Held In the library

• Coordinated with administrators in last two years :

Assistant Provost for Graduate Student Affairs

Assistant Director of Financial Aid and Student Services

Assistant Director for Admission Operations

Associate Dean, Enrollment and Marketing

Success based on collaboration:

Our Program is Their Program!

GRADUATE ORIENTATION COMMITTEE

This year --

Invited to even higher level committee that also includes: Associate Director of Administration and

Student Services, IBS

Senior Assistant Dean, Academic and Student Services, Heller

Assistant Director for Communications and Programming, Heller

Senior International Students Advisor, ISSO

Associate Dean of Administration and Student Services, IBS

COLLABORATIONS AT ADM LEVEL MEANS:• Marketing across campus

• “Official” sanction

• Announcements in courses

• Funding for grad student assistant and library events

Collaborations with Administrators -- Integration -- means OUR Programs are:

Announced on their schedules Listed on their websites Mentioned on their printed matter and posters Published in their newsletters Broadcast through listservs as “official” announcements Encouraged by faculty for them to attend and “take advantage”

CURRENT WORKSHOPS: Research Strategies (several levels) Gray Literature Bibliographic Management/Plagiarism Presentations and Public Speaking Skills Creating Effective Posters Life Cycle of Research/Open Access Effective Use of /Customizing {Your

Favorite Database Here} or {Primary Sources Here}

Software: EndNote, Powerpoint, etc.

SPACE

Integration with Graduate Spaces:• Gerstenzang Graduate Student Lounge

• Gerstenzang Classroom: “The Gerstenzang Series”

• Meeting in café areas of Heller/IBS

• Librarian space in Graduate centers (Judy ‘s office in Humanities Center, Jason’s in IBS, Gina’s in Heller)

• Teaching spaces in Library

PROPOSAL IDEAS FOR NEW WORKSHOPS: CENTER ON GRADUATE CONCERNS & EXPERIENCES

•Understanding an American university library (for International)

•The Library, Your Home Away from Home

•Data training/Preserving Your Research Data

•Data Visualization Techniques

•Geospatial Mapping/Multimedia in Humanities

•Digital Humanities, Methodologies Today

•Publishing : The Basics to Get Published

•Open Access: In or Out?

•Completing Your Dissertation

•Conferences and You

NON-TRADITIONAL EVENTS ALSO INCLUDE:

Attendance at/Speaking At

Student Life activities

Cap-stone projects

Departmental presentations and mini-conferences

Special speakers/Events on campus

Social events

IN T

HEIR N

ATURAL

HABITAT:

REVERSE LIAIS

ON

Jason BernardAssociate Director of Academic TechnologyInternational Business SchoolBrandeis University

WHERE DO I WORK: TWO BUILDINGS, WORLDS APART

30

Business School LibraryCampus Aerial Map

UNIQUE STUDENT NEEDS

HOW DOES THIS WORK: OUTREACH

• Office in Business School Integrated into Business School (Career research, Admissions Demos)

• Serve 1000 students, plus faculty on site•On the fly in hallway•Email•Schedule appointments in office or lab

HOW DOES THIS WORK: TEACHING

• Support Teaching and Learning at the Business School•In class demo sessions•In the lab•One-on-one

• Business & Economics Lab•11 hands-on Bloomberg Terminals in the lab •4 teaching terminals – one for each classroom•Data tools software (e.g. Matlab, SAS, …)•Recently hired student lab assistant to support software tools

• Academic Technology •Talking about tools allows openings to librarianship

HOW DOES THIS WORK: COLLECTIONS

• Informal meetings with colleagues (coffee, library strolls)

• Formal meetings: Sit on collections committees

• Collaborate with social science colleagues on purchases•Buy widely used items via library budget•Collaborative purchasing on big ticket items•Business school purchase for specialty items

REVERSE LIAISON

LIBRARY ADVANTAGE

• Proximity awareness

• Staffing cost savings

• Enhance collections development

• Competitive advantage

LIBRARY DISADVANTAGE

• Less desk support

• Less control of time

• Nuanced role

• Not easily replicable for all disciplines

CONCLUSION: REVERSE LIAISON WIN-WIN

Business School LibraryReverse Library Liaison

SUMMARY & WRAP UP

SUMMARY

• Get Involved in matters of concern to graduate students

• Focus on the individual: Spend the time

• Collaborate with administrators in programming

• Participate in non-traditional events

• Be part of admissions and retention efforts

• Support Academic Integrity efforts

• Reverse Liasioning where appropriate or possible

WE GET MORE:

• Exposure on campus

• Association with “higher level” activities

• Collaboration with faculty & grads on research

• Funding

• Better attendance!

• Research questions, activities, stats!

Recognition as valuable to and inseparable from university goals

of teaching and learning

Questions?

[email protected]

[email protected]

[email protected]