High Alpha July Speaker Series with Scott Burns

#HAideas Thanks to our partners at

Unleashing the Potential of People and TeamsScott Burns, @smburns

HIGH ALPHA SPEAKER SERIES

• Launched 2000

• $22M exit in 2009

• Grew from $7M to $44M from 2010 – 2017

• Exit for $153M

• Majority millennial by 2015

• DC office grew to 60+; UK office to 10+

• 4 other locations

• Software and Media business under one

umbrella

GovDelivery Milestones

GovDelivery Workforce Changes

Our Challenges Our Solutions

Create clearer career momentum early in tenure• Create non-critical leadership experiences (GoodDelivery, FunDelivery)• Promote sooner• Internal training / leadership programs

Connect employees with work experiences they want

• Got good at word of mouth. • Asked on Slack.

Seek more targeted feedback • Encouraged managers to ask.• Struggled to move beyond one-size-fits-all

Encourage leaders to adapt to diverse employee work styles • Strengths Finder Training

Advance from corporate style annual review process.

• Tried and failed with SuccessFactors• Trained managers on real-time coaching• Changed to dynamic “would you hire again” format

Maintain connected culture as we grew• Flew people all over the place. • Had coordinated company events• Formed teams across geography• Assigned “visiting team members” to other teams on informal and formal basis

Employee Success Challenges

Every leader knows the workforce is changing in profound waysWill workforce changes tear your organization apart or unleash a new wave of innovation and growth?

“67% of young workers say that they don’t have the opportunity to do what they do best at work.”

PWC

5

“1/3 of the workforceexpects to change jobs in

the next 6 months.”PWC

6

ERE

“It costs 6 to 9 months’ salary ($30,000-$50,000) to replace an average salaried employee.”

7

8

Turnover Cost

Quit &Stay

9

Companies That Invest in Employee Experience Outperform Those That Don’t.They’re four times as profitable, according to an analysis of 250 organizations.

AMOUNT BY WHICH COMPANIES THAT INVEST IN EMPLOYEES OUTPERFORM THOSE THAT DON’T

Average Revenue 2.1x

Average Profit

Revenue per Employee

4.2x

2.8x

Profit per Employee 4.0x

BU

SIN

ESS

MET

RIC

Companies that don’t invest1.0x

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Meet Rachel…As a consumer, Rachel receives data-driven promotions from marketers based on interests, location, purchase history, or click patterns.

As an employee, Rachel has a rich set of data and characteristics from many sources, but most sit idle, or are hidden from colleagues and managers.

NEW BUSINESS

$85K

MONTHLY SALES

$85K (95%)

WIN RATE

5%

UNDERGRAD

2005-2009MAJOR

Business

AVERAGE DEAL SIZE

$20K

% QUOTA ATTAINMENT

95%

TWEETS

21,390

FOLLOWING

1,070

FOLLOWERS

1,395

AVERAGE IMPRESSIONS PER WEEK

5,983

GRAD YEAR

2010-2014

GRADUATE DEGREE

Master of Business Management

FAVORITE TV SHOW

Game of Thrones

MYERS BRIGGS

INTP

COMMUTE TIME

30-40 Minutes

GENDER

Female

HIGH SCHOOL SPORT

Tennis

LANGUAGES

English, Spanish

Performance Social Media

Education

Personal

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Key Skills

Small Business and Sales MarketingProspecting

Accounting

Event Management

Digital Marketing

Work History

Accountant, Ernst & Young

Marketing & Events Manager, Ernst & Young

Small Business Sales Specialist, Deluxe

GRAD SCHOOL

University of Minnesota

UNIVERSITY

Indiana University Bloomington

Twitter

Payroll

HRISATS &

Resume

Linkedin

PerformanceManagement

CRM

AccountingSystem

TimeTracking

CommunicationTools

CalendarPersonality

Assessments

PersonalInformation

Data is locked in disparate systems

HR Systems

Business Systems

Personal Systems

12

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When leaders and employees are more connected, and their potential is unleashed, they bring more passion to work, solve problems faster, and accelerate growth.

Structural is pioneering Employee Success Management. Structural aggregates employee data and surfaces it to your mobile device for real time access.

HR System

PayrollHRISATS & ResumePerformance Management

Business System

CRMCXAccounting SystemTime TrackingCommunication ToolsCalendar

Personal System

TwitterLinkedinFacebookPersonal Information

HR System


Business System


Personal System


14

HR System


Business System


Personal System


HR System


Business System


Personal System


15

Use experience, personality, and performancedata to coach and match employees with the right opportunities.

Manage BetterConnect with the right colleagues to get questions answered and tackle problems faster.

Solve Problems Faster

Promote skills, interests, and goals at work to find projects and opportunities that tap into skills and growth interests.

Find Opportunity

Deepen work relationships based on shared goals and interests. Provide timely feedback and contribute more directly to company goals and culture.

Connect & Feel Heard

Empowered Employees

Find the right people with the right skills at the right time. Solve problems faster and win more business.

Move Faster

Build a culture of transparency through targeted surveys, recognition, and company posts. Recruit, motivate, and retain the best.

Empower & Motivate

Transformed Leaders

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- Align to Support Top Priorities- Find Internal Experts Faster- Let Employees Uncover Trends

- Understand Manager Success- Get Targeted Employee Feedback

- Increase Internal Promotions- Raise Glassdoor Rankings- Recruit Better Talent

- Retain Top Performers- Create Efficiency for Employees

- Allow Employees to Self Serve- Use More Employees to Drive Sales- Make Faster Organizational Changes

- Engage Remote Employees- Reduce Silos

Why does employee experience move the top and bottom line?

Scott Burns / CEO & [email protected]

651-338-3023

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Employee Success Management

#HAideas Thanks to our partners at

Fireside ChatScott Burns, @smburnsEric Tobias, @erictobiasIN

HIGH ALPHA SPEAKER SERIES

High Alpha July Speaker Series with Scott Burns

Recruiting & HR