Bosch Rexroth Field Services – Remote Service Time is money, and we understand our customers’ need for instant support. Immediate advice from our product and application experts can be the key to optimizing production and maximizing uptime. We make it available through a unique tool: Hägglunds InSight Live. This innovative and visual remote service platform uses virtual reality to deliver a world-class service experience. InSight Live gives you the advantages of having a Hägglunds systems expert on site for troubleshooting or service work, but without any waiting times or travel costs. How does it work? With InSight Live, your own maintenance team trouble- shoots, adjusts settings or performs emergency tasks with guidance from Hägglunds systems specialists. Using a simple app on a smartphone, tablet or laptop – or a pair of video goggles for a hands-free experience – your engineer works directly with one of our in-house service experts. Via the device’s camera, our expert sees exactly what your engineer sees. In addition, our expert can interact visually through the app, using virtual reality to overlay images on your screen e.g. his hands, tools, documents, diagrams etc. In this way, our expert can not only give audio instructions, but also point out the actions that need to be taken on your equipment. In addition, our platform is designed specifically for use in low bandwidth conditions and will comfortably run using a simply mobile data connection. Our Offer to You We offer InSight Live as part of our service agreement program. Its purpose is to reduce your total cost of owner- ship, in part by keeping your field service costs to an abso- lute minimum. You get the instant support you need, but without the expense of an expert travelling to you. InSight Live is a part of Hägglunds Inside Intelligence, a suite of condition-based tools and services designed to unlock your drive system’s full potential. Hägglunds InSight Live
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Bosch Rexroth Field Services – Remote Service
Time is money, and we understand our customers’ need for instant support. Immediate advice from our product and application experts can be the key to optimizing production and maximizing uptime.We make it available through a unique tool: Hägglunds InSight Live. This innovative and visual remote service platform uses virtual reality to deliver a world-class service experience. InSight Live gives you the advantages of having a Hägglunds systems expert on site for troubleshooting or service work, but without any waiting times or travel costs. How does it work?With InSight Live, your own maintenance team trouble-shoots, adjusts settings or performs emergency tasks with guidance from Hägglunds systems specialists. Using a simple app on a smartphone, tablet or laptop – or a pair of video goggles for a hands-free experience – your engineer works directly with one of our in-house service experts.Via the device’s camera, our expert sees exactly what your
engineer sees. In addition, our expert can interact visually through the app, using virtual reality to overlay images on your screen e.g. his hands, tools, documents, diagrams etc. In this way, our expert can not only give audio instructions, but also point out the actions that need to be taken on your equipment. In addition, our platform is designed specifically for use in low bandwidth conditions and will comfortably run using a simply mobile data connection.
Our Offer to YouWe offer InSight Live as part of our service agreement program. Its purpose is to reduce your total cost of owner-ship, in part by keeping your field service costs to an abso-lute minimum. You get the instant support you need, but without the expense of an expert travelling to you.
InSight Live is a part of Hägglunds Inside Intelligence, a suite of condition-based tools and services designed to unlock your drive system’s full potential.
Hägglunds InSight Live
Benefits for you:
InSight Live from Bosch Rexroth is an extended service in our service agreement program that offers you a range of benefits. With InSight Live you:
1. Receive instant support – waiting time is avoided2. Receive specialist support – we connect you with the
relevant product expert3. Maximize your efficiency – we help you optimize your
machine performance4. Save time – our expert troubleshooting together with
your engineer/technician determines the best and fastestcourse of action
5. Reduce your total cost of ownership – travel costs areavoided
Our Packages:
Package 1 – Operative InSight Live Pack • Defined support hours from Bosch Rexroth• Customer app for Android* and iOS** smartphones/
tablets
Package 2 – Specialist InSight Live Pack • Defined support hours from Bosch Rexroth• Customer app for Android* and iOS** smartphones/
tablets• Smart Glasses suitable for Windows Tablet Device.
Suitable for hands-free operation.
*App runs on main-brand Android devices with 4.x and above
**iOS version coming Q4 2016
R999001347A (2016-01)© Bosch Rexroth Corporation 2016Subject to revisions!Printed in the United States
Bosch Rexroth Corporation, Hägglunds Drives, 3940 Gantz Road, Suite F, Grove City, OH 43123Phone: (614) 305-4999, Facsimile (614) 305-4911, www.boschrexroth-us.com/hagglundsservice
Rexroth Service - The Original!
Your professional service partner.
Related Documents
![[CXL Live 16] Beyond Test-by-Test Results: CRO Metrics for Performance & Insight by Claire Vo](https://static.cupdf.com/doc/110x72/587017221a28ab7f428b5b95/cxl-live-16-beyond-test-by-test-results-cro-metrics-for-performance-insight.jpg)
![빅데이터, 창업이야기, 그리고 Data-Driven Startup [Insight Live 20141119]](https://static.cupdf.com/doc/110x72/559af0491a28ab88218b4877/-data-driven-startup-insight-live-20141119.jpg)
