Heroix Longitude Service Level Agreements

Heroix Longitude Service Level Agreements

Viewing IT services from a business perspective© Copyright 2009 Heroix

SummarySummary• Service Level Agreements(SLAs):

– Measure and report on the availability of specific services

• Longitude expands on traditional SLA b l ttiSLAs by letting you:– Define SLAS– Combine raw data and real-world

licompliance measures– See the delivery and support of

IT services Use interactive notations– Use interactive notations

© Copyright 2009 Heroix

Longitude Service Level Agreements© Copyright 2009 Heroix

P f A i C bilitiPerformance Assessing Capabilities• Longitude’s SLAs can:

– Assess performance in Multi-tiered applications

– Show if a single component is g pout of compliance

– Report in real-time or historicallyy

– Describe details of components that are out of compliance p

– Take corrective action

© Copyright 2009 Heroix

Performance Assessing Capabilities© Copyright 2009 Heroix

Drill Down• Drill down shows:

Drill Down

– Real-time or historical values

– Compliance details and levelsH t– How a component compares with specified compliance p pthresholds

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SLA Drill Down© Copyright 2009 Heroix

AnnotationsAnnotations• SLA annotations:SLA annotations:

– Note background or explanatory information

– Document actions taken– Help management,

clients or other ITclients, or other IT stakeholders with future reporting

© Copyright 2009 Heroix

SLA with Annotations© Copyright 2009 Heroix

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C t t H i NContact Heroix [email protected] 1-800-229-65001-800-229-6500

© Copyright 2009 Heroix