Henderson isd portfolio

Patricia Patricia HendersonHenderson

Instructional Design Instructional Design PortfolioPortfolio

[email protected]

425-999-9981425-999-9981

Samples fromSamples fromPort of SeattlePort of Seattle

Service Agreement TrainingService Agreement Training

I partnered with Port of Seattle Human Resources I partnered with Port of Seattle Human Resources to develop a strategic training plan. The goal was to to develop a strategic training plan. The goal was to address issues that had surfaced during an audit. I address issues that had surfaced during an audit. I designed and facilitated workshops in collaboration designed and facilitated workshops in collaboration with subject matter experts to familiarize with subject matter experts to familiarize employees with new processes and procedures.employees with new processes and procedures.

This project illustrates my skill in instructional This project illustrates my skill in instructional design and curriculum development within a design and curriculum development within a corporate environment, my strong grasp of adult corporate environment, my strong grasp of adult learning principles and ability to apply them learning principles and ability to apply them effectively, and my expertise in designing and effectively, and my expertise in designing and developing facilitator and participant guides.developing facilitator and participant guides.

Course DescriptionCourse Description

The audit served as a needs assessment. I worked with Human Resources and subject matter experts to complete the remaining front end analysis elements. Four courses were identified. I created one-page course descriptions and updated them throughout the course development process.

All employees who performed the service agreement function and their managers were required to attend the training, however the Port chose not include any examinations in the curriculum.

Learning Objective/Instructional Media Learning Objective/Instructional Media MatrixMatrix

To ensure that all learning objectives were effectively covered, I created a matrix to map them against the instructional methods and media. This allowed us to identify gaps and modify scenarios or media accordingly.

Work Scenario for In-class Work Scenario for In-class DiscussionDiscussion

Before development on this course began, subject matter experts (SMEs) had offered some training consisting of lectures supported by large decks of PowerPoint slides. I changed the format to a workshop with small-group discussion centered around scenarios drawn from real-life situations. The SMEs became coaches: encouraging and challenging the participants, answering their questions and engaging them in informal Q&A. This role suited the SMEs perfectly! They actually enjoyed the experience and the participants benefitted from the workplace simulations and interaction with the SMEs.

Facilitator Guide Page 1Facilitator Guide Page 1

I served as the facilitator for the first round of workshops, and created a detailed facilitator guide so that HR could facilitate later rounds

Facilitator Guide Page 2Facilitator Guide Page 2

Facilitator Guide Page 3Facilitator Guide Page 3

Participant Guide CoverParticipant Guide Cover

For each course, I created a four-page brochure that highlighted the key information.

Participant Guide InsideParticipant Guide Inside

Participant Guide BackParticipant Guide Back

All of the policies and procedures would be available online. So, the goal was not to duplicate them in the brochure, but rather provide a takeaway for the participants that would serve as a high-level quick reference guide.

E-Learning PrototypeE-Learning PrototypeI completed the project statement of work on time and under budget, and we used the remaining hours to demonstrate how the material developed for ILT could be repurposed for e-learning. I designed and built the fully functioning prototype in PowerPoint.

Sample fromSample fromThe Boeing CompanyThe Boeing CompanyParticipant HandoutParticipant Handout

I designed a series of handouts to I designed a series of handouts to accompany presentations at a technical accompany presentations at a technical seminar for managers. These four-page seminar for managers. These four-page handouts, printed on 11x17 and folded, handouts, printed on 11x17 and folded, replaced the the usual stack of replaced the the usual stack of PowerPoint printouts. PowerPoint printouts.

Back Front

Inside

The content addressed the key The content addressed the key learning points, provided a timeline learning points, provided a timeline for context, challenged the learner for context, challenged the learner with a real-world case study, and with a real-world case study, and included questions and references to included questions and references to encourage further study. An encourage further study. An influential engineer was highlighted influential engineer was highlighted on the front page to offer a personal on the front page to offer a personal connection to the technical material.connection to the technical material.

This project demonstrates my This project demonstrates my expertise in creating high-impact expertise in creating high-impact participant guides.participant guides.

“Your people, communication, leadership qualities, and depth of

instructional design knowledge have contributed significantly to

strengthening the technical excellence of Structures Engineering.”

Samples fromSamples fromThe Museum of FlightThe Museum of Flight

Docent TrainingDocent Training

I designed and facilitated a docent training I designed and facilitated a docent training program to prepare for the opening of a new program to prepare for the opening of a new museum exhibit. Web-based learning (including a museum exhibit. Web-based learning (including a blog and video clips) supported the accelerated blog and video clips) supported the accelerated four-month schedule by allowing docents access four-month schedule by allowing docents access to reference material while off-site. I also created to reference material while off-site. I also created a train-the-trainer program and a docent a train-the-trainer program and a docent assessment process.assessment process.

This project illustrates my skill in project planning This project illustrates my skill in project planning and management, implementing a blended and management, implementing a blended learning approach, and ability to be very hands on learning approach, and ability to be very hands on while keeping the big picture in mind.while keeping the big picture in mind.

Training PlanTraining PlanAn aggressive training plan was necessary to support the exhibit opening date. The docent training plan focused on leading-edge, instructional strategies to promote the rapid acquisition of deep knowledge, including small group discussion, graphic facilitation, docent presentations, and storytelling.

“You took what appeared to be a vaguely defined assignment and turned it into a meaningful product. Not only were you

successful in achieving an immediate result but set up the structure for continued training of future docents. Your clear thinking and no-nonsense approach

maintained the class on schedule and focused throughout.”

Participant testimonial

Samples fromSamples fromExperience Music ProjectExperience Music Project

Employee Appraisal TrainingEmployee Appraisal Training

I designed and facilitated a workshop for I designed and facilitated a workshop for supervisors to help them become more supervisors to help them become more effective in coaching their employees. The effective in coaching their employees. The workshop consisted of scenarios drawn workshop consisted of scenarios drawn from real life that were representative of from real life that were representative of the diversity of the workforce.the diversity of the workforce.

This project illustrates my skill in This project illustrates my skill in designing scenario-based learning designing scenario-based learning activities.activities.

Performance Appraisal Performance Appraisal ScenariosScenarios

I drew on my own experiences as a supervisor and HR director to create scenarios that illustrated the complexities involved in providing employees with feedback in a way that motivates and empowers.

Participants discussed the scenarios in small groups, and were able to gain support and feedback from their peer managers. The questions were designed to focus the discussion around the learning objectives.

As the facilitator, I debriefed the entire group of participants and re-emphasized the key learnings.

Samples fromSamples fromInsurance CompanyInsurance Company

Business Literacy SeminarBusiness Literacy Seminar

I designed and co-facilitated a seminar to I designed and co-facilitated a seminar to help employees and managers develop help employees and managers develop basic business literacy skills, specifically basic business literacy skills, specifically around insurance and banking.around insurance and banking.

This project illustrates my skill in designing This project illustrates my skill in designing action-based learning activities (including action-based learning activities (including scenario analysis, group discussion, scenario analysis, group discussion, brainstorming, and gaming), as well as my brainstorming, and gaming), as well as my ability to create comprehensive graphical ability to create comprehensive graphical support materials for a moderator.support materials for a moderator.

Business Literacy Facilitator Business Literacy Facilitator GuideGuide

The big-picture road map, and

…detailed instructions

for each section.

Samples fromSamples fromExploring Brain Science, Marketing, Exploring Brain Science, Marketing,

and Technology for Education and Technology for Education WorkshopWorkshop

I designed and facilitated a three-day workshop I designed and facilitated a three-day workshop aimed at university engineering faculty and aimed at university engineering faculty and sponsored by the Boeing Leadership Center. The sponsored by the Boeing Leadership Center. The workshop featured lectures by Dr. John Medina workshop featured lectures by Dr. John Medina (brainrules.net). I created action-based learning (brainrules.net). I created action-based learning activities and threaded a simulation exercise activities and threaded a simulation exercise throughout the workshop to reinforce Dr. throughout the workshop to reinforce Dr. Medina’s lectures and provide attendees with an Medina’s lectures and provide attendees with an opportunity to apply what they had learned. opportunity to apply what they had learned.

This project illustrates my skill in creating high-This project illustrates my skill in creating high-impact, “brain friendly” learning experiences, and impact, “brain friendly” learning experiences, and my ability to design relevant simulations that my ability to design relevant simulations that address course competencies, objectives, and address course competencies, objectives, and goals.goals.

Workshop Simulation Workshop Simulation AssignmentAssignment

The participants were divided into five teams. Each team was given an assignment to create a design strategy for a learning experience and to present their design to the rest of the class. The strategy had to incorporate the principles presented in the workshop. (The assignments were whimsical so that the participants would focus on the strategy rather than content.)

“(Enjoyed the workshop) Very much – interesting, useful material. Inspires me to

continue gathering and applying knowledge in brain research. It all came together so well at the end. We applied our knowledge and had a

blast !”

Participant testimonial

Graphic RecordingGraphic RecordingGraphic recording is the capturing of a group’s ideas using words, images and color, in a way that shows relationships and flow and results in a big-picture view. The graphic and be drawn by hand on large paper or generated electronically.

“Thank you Patricia! This is great. What a skill to be able to quickly condense a lot of ideas into a coherent picture! We will certainly contact you if we have further brainstorming sessions.”

Meeting Organizer, Port Jobs

Graphic RecordingGraphic Recording“Patricia’s great at…visual enhancement of grand ideas and metaphors, providing a separate level of meaning to the messages presented. Thank YOU!”Cynthia Barrancotto, Special Libraries Association Meeting

Participant

Graphic RecordingGraphic Recording