Heinz Field Fan Guide

O F F I C I A LF A N G U I D E

Document1 7/14/03 9:41 AM Page 1

W E L C O M E T O H E I N Z F I E L D !

A D M I S S I O NAll guests entering Heinz Field must have a valid event ticket or credential to gain admission into the stadium. Guests arriving afterhalftime should use Gate B, which will be open the entire game.

A L C O H O LGuests of Heinz Field must be 21 years or older to purchase/consumealcoholic beverages. ARAMARK reserves the right to check proof oflegal drinking age. There is a maximum of two (2) beers per purchaseat all concession stands. All alcohol sales in the seating bowl will bediscontinued at the end of the third quarter. ARAMARK has the right to discontinue the sale of alcohol at anytime during an event.

We hope all guests attending events at Heinz Field have a fun and exciting experience. This Official Heinz Field Fan Guide is an outline of important locations, policies and procedures. Our goal is to have guests attending Heinz Field events follow these policies to ensure a safe

and memorable experience for all fans. Our stadium personnel are here to help you. If you need assistance at any time, please ask them or visit any of our guest services locations. We are happy to have you here for another successful season at Heinz Field.

A T M SNine PNC Bank ATM’s are located throughout the stadium:Northeast end of the Coca-Cola Great Hall on the East Side,Southeast and Southwest corners of the South Plaza, Lower LevelNorth behind Section 127, East Club behind Section 214, West Clubbehind Section 237, Upper Level East behind Section 516 and Upper Level West behind Section 539.

B A N N E R S & S I G N SBanners and signs in good taste may be displayed in the stadium,provided they do not block fan sightlines or stadium signage.Banners/signs that are attached to poles are prohibited.


C O N T A I N E R P O L I C YFor the safety of all our guests, bottles, cans, coolers, thermoses,flasks, or any other type of container deemed to be potentially harmful in any way are prohibited in Heinz Field.

D E S I G N A T E D D R I V E R SGuests of legal drinking age who hold a valid driver’s license and wish to sign up to be a designated driver may stop by the designated driver booth outside the Pittsburgh Sideline Store in theCoca-Cola Great Hall on the East Side. In return for safe and sobertransportation of their group from Heinz Field, the designated driverwill receive a coupon redeemable for a soft drink during the game.

D E S I G N A T E D D R O P - O F FFor guest convenience, two accessible drop-offs are provided:the intersection of Art Rooney Avenue and Reedsdale Street at theNortheast corner by Gate B, and off of North Shore Drive at theSouthwest Corner, directly across from the Carnegie Science Center.

E L E V A T O R SElevators are located at the Press Entrance (Southwest corner of stadium across from the Carnegie Science Center), Gate C Suite Lobby and Gate B Suite Lobby for use by guests holding suite ticketsand disabled guests.

E S C A L A T O R SEscalators going to all levels of Heinz Field are located in the East and West Rotundas at Gate A.

F A N C O U R T E S Y P O L I C YFor the safety of all Heinz Field guests we encourage courteous andconsiderate behavior by all guests. PSSI Stadium Corp. will not tolerateoffensive language, inconsiderate or rowdy behavior directed towardsother guests. If a guest wishes to report intolerable behavior, please goto the nearest guest services room. All ticket holders are responsiblefor whoever utilizes their tickets and occupies that particular seat for any game played at Heinz Field. PSSI Stadium Corp. will notify inwriting the ticket holder of record of any report of fan misconduct.

F I R S T A I DFive first aid rooms are located throughout Heinz Field. Medical services are provided before, during and after each event. In the event of a medical emergency, please notify the nearest stadium personnel. Locations are: East Side behind Section 103 in the

Coca-Cola Great Hall, Lower Level North behind Section 123,Northeast Club Level, Upper Level East behind Section 517 and the Upper Level West behind Section 541.

G A T E E N T R YEntry gates are Gate A (South), Gate B (Northeast) and Gate C(Northwest). Gates open for guest entry two (2) hours prior to kick-off.All gates are handicap accessible. Guests are encouraged to arrive early.

G E T T I N G T O H E I N Z F I E L DPSSI Stadium Corp. encourages all guests to utilize the convenientdowntown parking and public transportation. Parking on the North Shore is reserved and pre-sold.

The intersection of Art Rooney Avenue and North Shore Drive servesas the Port Authority bus stop at Heinz Field.

For more information on parking downtown or public transportation,please contact Alco Parking Corp. (412) 323-4455, Gateway ClipperFleet (412) 355-7980, Pittsburgh Public Parking (412) 561-PARK,Port Authority (412) 442-2000 or visit www.steelers.com.

G U E S T S E R V I C E SGuest Services assists guests before, during and after each event atHeinz Field, including lost children, emergency paging, lost and found,stadium information, car trouble, hearing impaired amplifiers and comments. Guest Services Rooms are located throughout Heinz Field:East Side behind Section 104 in the Coca-Cola Great Hall, Lower LevelNorth behind Section 123, Upper Level East behind Section 504 andUpper Level West behind Section 528. If guests need assistance on non-gamedays, please contact (412) 697-7700.


M E R C H A N D I S EGuests wishing to purchase Pittsburgh Steelers and University ofPittsburgh merchandise can find Pittsburgh Sideline Stores and various portable stands located throughout Heinz Field. In addition,Art’s Gallery on the Lower Level East behind Section 112, features limited edition lithographs, collectibles and memorabilia. Please seeGuest Services for exact locations. Merchandise can also be purchased at www.steelers.com.

P A R K I N GThe Heinz Field Fan Guide contains a map identifying parking lotsthroughout the area. Parking information for downtown garages and pre-sold spaces on the North Shore is also provided on www.steelers.com.

R E - E N T R YRe-entry is not permitted at Heinz Field. In case of a medical emergency, please proceed to the Guest Services Kiosk at Gate B.

R E S T R O O M SThere are 48 restrooms located throughout Heinz Field. Family restrooms with changing tables are located on the East Side behind Section 105 in the Coca-Cola Great Hall, Lower Level Northbehind Section 124, West Side behind Section 141, East Club behindSection 205, West Club behind Section 240, Upper Level East behindSection 505, Upper Level West behind Section 529 and Upper Level North behind Section 522. All restrooms are accessible and have accessible stalls.

S E C U R I T YGuests at Heinz Field are asked to cooperate with security personnel toensure the safety of all guests. In addition, fans who wear or bring heavyclothing, jackets, or blankets may be asked to open such items forinspection and pat down. The following items are not permitted:

• Bags• Back Packs• Coolers (hard/soft sided)• Thermoses• Large Purses (larger than 8 1/2 x 11)• Cans• Bottles• Flasks• Alcoholic Beverages• Laser Pointers• Strollers• Video/Movie Cameras• Tripods• Audio Recording Equipment• Banners/Signs on Poles• Weapons• Any other item deemed dangerous and/or inappropriate

Small purses, small camera cases, binocular cases and diaper bags will be permitted, however, all items that do not pass security must be returnedto vehicles. Heinz Field is NOT responsible for items left at gates. For the most up to date security information, please log on to www.steelers.com.

S M O K I N G P O L I C YSmoking is not permitted in the seating bowl, restrooms, Coca-ColaGreat Hall, clubs or Luxury Suites. Smoking is only permitted in designated smoking areas, concourses and ramps.

S P E C I A L E V E N T SThe Coca-Cola Great Hall, South Plaza, Club Lounges and Press BoxDinning Room are available for rent for parties and other events on non-event days. For more information, please call (412) 697-7160 or visit www.steelers.com.

T E L E P H O N E SThere are public telephones located throughout Heinz Field as shown on the Heinz Field Level layout maps on the reverse side.

U M B R E L L A SUmbrellas are permitted in Heinz Field, but are not permitted to be opened.


A R E A P A R K I N G

N O R T H S H O R E P A R K I N G A N D E X I T I N G R O U T E S


A R E A P A R K I N G

D O W N T O W N P A R K I N G A N D E X I T I N G R O U T E S


S T A D I U M S E A T I N G D I A G R A M


S T A D I U M D I A G R A M – L O W E R L E V E L

EastRamp/Escalator

WestRamp/Escalator

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Family Restrooms Guest Services ATM’s

MerchandiseStores

VendorConcessions

VendorConcessions

VendorConcessions

Stairs Elevator Ramps Escalator First Aid Wheel Chair Access

Tickets

TelephonesConcessions


S T A D I U M D I A G R A M – U P P E R L E V E L

Restrooms Restrooms

Art’s Gallery


MerchandiseStores

VendorConcessions

VendorConcessions

VendorConcessions


Tickets


EastRamp/Escalator

WestRamp/Escalator

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UPPER Level WEST


S T A D I U M D I A G R A M – S U I T E S

Restrooms Restrooms

Art’s Gallery


MerchandiseStores

VendorConcessions

VendorConcessions

VendorConcessions


Tickets


Suite B Lobby

Suite C Lobby

Lower Suite East

Lower Suite West

UPPER SUite East

upper suite west

North West R

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EastRamp/Escalator

WestRamp/Escalator


S T A D I U M D I A G R A M – C L U B L E V E L

Restrooms Restrooms

Art’s Gallery


MerchandiseStores

VendorConcessions

VendorConcessions

VendorConcessions


Tickets


Club EASt

Club West

EastRamp/Escalator

WestRamp/Escalator


Heinz Field Fan Guide

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