-
3 Tell us about your experiences We can use them to help make
services better
15 Childrens Centres
Autumn 2015
In this issue
8 Annual Meeting Over 70 people attended our event on July
28th
Earlier this year Healthwatch York asked York residents what
topics we should focus on.
60% of people who responded to our survey said we should look at
access to GP services. We began our work in a public workshop
session at our Annual Meeting in July and have received feedback
through our online feedback centre, by e mail, phone and in person.
We have already submitted feedback to the House of Commons Health
Select Committee via Healthwatch England.
If you or a member of your family been to a GP practice in York
within the past 2 years wed love to hear about your experiences,
both good and bad. We have published a survey with this magazine
which is available on paper or online at:
www.surveymonkey.com/r/YorkGPs
The survey is anonymous and we will not publish any information
which identifies anyone. The findings of the survey will be
included in our report on access to GP services which will be
published in March 2016 and presented to the Health and Wellbeing
Board. Our report will include recommendations for changes which
can really improve peoples experience of accessing GP services.
We need feedback from as many people as possible so we can find
out what is working well and what needs to be improved. Please
complete our survey or contact us at the Healthwatch York office to
tell us about your experiences.
Tell us about your experiences of seeing GPs in York
How easy is it for you to make appointments?
Can you book and cancel appointments
online?
Does your GP practice have a patient
participation group?
Does your GP hold open surgeries?
What does your GP practice do that works
really well?
4-5 Work Plan Update Adults with ADHDDementiaWheelchair
services
Celebrating Ability Week26 October to 1 November 2015. For more
information visit www.york.gov.uk/celebratingability
Just 30 @just30york
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1 09/09/2015 09:57
14 Celebrating Ability Week 26th October - 1st November10 Making
a Difference Awards
11 Local care homes
We want to find out more about your
experiences of accessing GP services
in York, including:
Your local NHS Health & Wellbeing Strategy
6 Get involved and have your say
7 Healthwatch York volunteer is highly commended by Healthwatch
England
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Welcome to the Autumn edition of the new style Healthwatch York
magazine.
We have adopted this magazine style following the positive
feedback we received about our previous edition. You will see in
this edition we have devoted four pages to local groups and
organisations including York Timebank, Limbgo (York amputee support
and social group) and City of York Councils disability sport
team.
Were very lucky in York to have so many groups and organisations
doing great work. We have a lot of support groups for people with
specific conditions, groups representing particular communities and
organisations working on exciting projects to help improve peoples
physical and mental health. Helping people find out where to go for
advice and support is a very important part of Healthwatch Yorks
work. If you know of an organisation which you would like to see
featured in our magazine, please let us know.
Also in this edition we have a feature on Healthwatch Yorks
second Annual Meeting, which took place in July and included our
first Awards event. When a lot of the news about health and social
care is negative, we feel its important to remember that hard
working staff deliver great care every day. We were delighted to be
able to recognise some of these staff with our Healthwatch York
Making a Difference Awards.
Giving your feedback to Healthwatch York enables you to
influence local health and social care services as well as
recognising good care. You can use the feedback centre on our
website or contact us by phone, e mail, letter, through Facebook
and Twitter. We look forward to hearing from you however you choose
to give us your feedback.
John ClarkChair, Healthwatch York
2 | Healthwatch York | Autumn 2015
Comment from our Chair
Family and friends test resultsThe first Friends and Family Test
(FFT) results collected from NHS dental services and ambulance and
patient transport services have been published. Over 10 million
responses have been collected across all service areas since FFT
was implemented in April 2013. You can see the data on the NHS
England website:ABC ABC ABC ABC ABC ABC ABC ABC ABC
www.england.nhs.uk/ourwork/pe/fft/friends-and-family-test-data
Free prescriptions for certain conditionsPeople with certain
medical conditions can get free NHS prescriptions if they have a
medical exemption certificate (MedEx). The conditions include:
Conditions such as diabetes and epilepsy A permanent fistula,
for example
colostomy, laryngostomy or ileostomy A continuing physical
disability which
means that the person cannot go without the help of another
person
Ongoing treatment for cancer
You can see the full list of medical exemptions on the NHS
Choices website:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
www.nhs.uk/nhsengland/Healthcosts/pages/Prescriptioncosts.aspx
To apply for a MedEx ask your doctor for an FP92A form.
It is important to remember that the MedEx lasts for five years
and then needs to be renewed. You may receive a reminder but, if
you dont, it is your responsibility to make sure that the
certificate is renewed.
If you have any queries about medical exemption certificates you
can phone a national helpline on 0300 330 1341
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Autumn 2015 | Healthwatch York | 3
Tell us about your experiences we can use them to help make
services better
The plan was discussed and amendments were agreed at an open
meeting with Healthwatch York, members of the Deaf community, Vale
of York Clinical Commissioning Group and North Yorkshire County
Council.
The hospitals Access to Service Group has now passed the plan to
their Fairness Forum for monitoring. One of the key actions is to
develop and enhance access to interpreting services such as sign
language interpreting, Braille/Audio, Typetalk and hearing
loops.
Healthwatch Yorks vice chair Lesley Pratt, who is a member of
the Fairness Forum said: Its fantastic to see that the Hospital
have taken our recommendations on board and we are seeing changes
taking place because of our work. Healthwatch York reports are
based on what local people tell us we can use the comments and
feedback we receive to improve services for everyone.
Thanks to everyone who has contacted us and shared their stories
we have been able to make a real difference to services in
York.
You can give us your feedback in a number of ways:
Via the online feedback centre on our website:
www.healthwatchyork.co.uk
Phone, email, letter Facebook and Twitter Talk to one of our
Community Champions
In response to two of Healthwatch York reports Access to Health
and Social Care Services for Deaf People (December 2013) and
Discrimination Against Disabled People (June 2014) - York Hospitals
Access to Service Group developed an action plan.
Lesley Pratt with Healthwatch York reports
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4 | Healthwatch York | Autumn 2015
New action group for adults with Attention Deficit Hyperactivity
Disorder (ADHD) and their carersAs a result of the 2014 Healthwatch
York conference on mental health a new action group has been
developed for adults with Attention Deficit Hyperactivity Disorder
(ADHD) and their carers.
The new group Solution Orientated Adult ADHD Carers Group
(SOAAC) aims to raise awareness of the condition and call for more
resources in York for adults with ADHD and their carers. The group
has been set up by Shirley Kenyon of York Mental Health Carers
Support Group and York Substance Misuse Carers Support Group.
Healthwatch York will be working with SOAAC to develop a report
based on peoples lived experiences. The report will identify the
gaps in resources and support and provide recommendations for
health and social care providers to improve services in York.
If you would like to share your experiences around adult ADHD
with us, or get involved in the new group, please contact the
Healthwatch York office.
Making York work for people with dementia During the past two
years Healthwatch York have heard concerns about support for people
living with dementia in York.
People told us that in some cases they had struggled to get
diagnoses as there is significant variation between GP practices.
They also told us that they have poor access to information about
available support, particularly at times of crisis.
In May 2015 Healthwatch York were successful in winning a bid
for funding from the Joseph Rowntree Foundation (JRF) to carry out
work on dementia services in York. The funding is for us to carry
out a two year project which will result in a work plan and clear
recommendations on what York needs to do to make York work for
people with dementia and their carers.
Working with Here Now Dementia, a York-based not-for-profit
company, we have arranged meetings once a month from October 2015
until July 2016 on a variety of topics such as dealing with a
diagnosis of dementia, family and relationships, making places
dementia friendly. These are meetings for people with dementia and
their carers.
If you or someone you know would like to attend any of these
sessions, or if you would like to find out more about our work,
please contact the Healthwatch York office or email Emily Abbott at
Here Now Dementia:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected]
Healthwatch York work plan updateIn February this year you told
us that the two topics on our work plan this year should be
Accident and Emergency (A&E) services and alternatives and
access to GP services.
Our report on A&E services was published in July and our
work on access to GP services is now well under way. Since the
beginning of the year we have managed to secure funding to work on
another of your priorities - dementia services. We also added
wheelchair services to our workplan following repeated concerns
from people using the service in York.
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Autumn 2015 | Healthwatch York | 5
Healthwatch Yorks report on local wheelchair services was
presented to City of York Councils Health and Adult Social Care
Policy and Scrutiny Committee in July.
The report, based on what people told us about their
experiences, raised a number of issues, particularly about the
length of time people have to wait for assessment and for
maintenance and repairs to wheelchairs. It included recommendations
to the NHS Vale of York Clinical Commissioning Group (CCG), who are
responsible for commissioning the service.
Following the Healthwatch York report and their own service
review, the CCG have committed to addressing the issues which were
identified.
Significant work is now taking place with Harrogate and Rural
District NHS Foundation Trust (HDFT), who provide the wheelchair
service and an immediate action plan for service improvement has
been developed. The CCG organised two rapid improvement events to
make sure that service users, providers and commissioners could all
discuss the issues and HDFT have agreed
Local wheelchair services are set to improve
to implement a programme of rapid improvement over a 30, 60 and
90 day period.
The importance of appropriate wheelchair provision has also been
recognised nationally. A National Wheelchair Leadership Alliance
has been formed, led by Baroness Tanni Grey-Thomson. The Wheelchair
Alliance has developed a national Charter, which was launched in
July 2015, designed to increase the profile of the commissioning of
wheelchair services.
Visit the Right Chair, Right Time, Right Now website for more
information:
www.rightwheelchair.org.uk
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Get involved and have your say
6 | Healthwatch York | Autumn 2015
Find out whats going on in your local NHSNHS Vale of York
Clinical Commissioning Group (CCG) hold Governing Body meetings
which are open to the public every two months. The meetings hear
reports about the progress of specific initiatives being led by the
CCG as well as information about finance and performance.
Rachel Potts, Chief Operating Officer of the CCG, says:
Governing Body meetings are an opportunity for local people to come
along and find out about whats going on in their local NHS and hear
about how were improving care for patients.
We have transparency as one of our core values, and we believe
its important that people have the chance to hear our discussions
and observe how decisions are made about the health services they
access.
Members of the public are warmly invited to attend and can take
an active role in the meeting by putting forward a question to the
Governing Body members. At the start of each meeting, there is a
period of up to 20 minutes for the public to do this. All questions
must be submitted in writing no later than 5pm on the Monday of the
week of the meeting.
Send by post to:
Michele Saidman, Executive Assistant NHS Vale of York Clinical
Commissioning Group, First Floor, West Offices, Station Rise York
YO1 6GA
ABC ABC ABC ABC ABC ABC ABC ABC ABC
Send by email to: [email protected]
ABC ABC ABC ABC ABC ABC ABC ABC ABC
The next meeting of the governing body is on Thursday 3rd
December 2015, 10am at West Offices, Station Rise
Closure of Bootham Park HospitalHealthwatch York is aware of the
concerns local people have following the closure of Bootham Park
hospital which was found to be not fit for purpose by the Care
Quality Commission (CQC).
Tees Esk and Wear Valleys NHS Foundation Trust (TEWV) took over
responsibility for mental health and learning disability services
in York on October 1st. TEWV, who will be working closely with NHS
Vale of York Clinical Commissioning Group (CCG), have committed to
do everything they can to minimise the impact that the closure will
have on service users, their carers and staff.
TEWV have set up a helpline for people to contact if they have
any questions or concerns about whats happening and where services
are being provided.
ABC ABC ABC ABC ABC ABC ABC ABC ABC
The helpline number is 01904 610700
People can also contact the Vale of York Clinical Commissioning
Group (CCG) by:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
email: [email protected]
ABC ABC ABC ABC ABC ABC ABC ABC ABC
or by phone: 01904 555999 or get in touch with Healthwatch York
office.
Have your say on Yorks Health and Wellbeing StrategyThe Health
and Wellbeing Strategy is a vital document which shapes the future
of health and care in York.
The strategy will be refreshed and updated over the next six
months and everyone in York will be able to have their say. Look
out for the consultation which City of York Council will launch
soon.
The 2013-2016 Strategy is available on City of York Councils
website:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
www.york.gov.uk/downloads/file/2457/health_and_wellbeing_joint_strategy
Contact the Healthwatch York office if you need a paper
copy.
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Autumn 2015 | Healthwatch York | 7
Healthwatch Englands second national conference took place from
30th June-1st July 2015 in Manchester.
Healthwatch York volunteer is highly commended by Healthwatch
England
The main themes of the conference were the challenges for
Healthwatch in a changing environment and the practical tools which
local Healthwatch can use.
The conference also hosted this years Healthwatch network
awards. Healthwatch York volunteer Louise Sangwine was highly
commended in the making a difference through volunteering
category.
Louise was nominated in recognition of her hard work and
dedication in researching and compiling Healthwatch Yorks guide to
Mental Health and Wellbeing in York. It was Louise who originally
came
up with the idea of producing a guide with information and
advice about local mental health services.
Since its publication in January 2015 the guide has proved to be
an invaluable resource for people living with mental health issues,
their families and carers. Were already planning the second edition
of our guide, which will be an updated version. If you know of any
groups or organisations who should be included,
please let us know. We will be looking for sponsorship from
relevant local mental health and wellbeing organisations please
contact the Healthwatch York office to find out more. Unfortunately
we are not in a position to fund a further edition of the guide
without this support.
Louise was highly commended in the making a difference through
volunteering category.
Louise Sangwine (left) withHealthwatch York manager Sin
Balsom
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Healthwatch York Annual Meeting 2015
8 | Healthwatch York | Autumn 2015
Student social worker Nick Redding spoke about the work on
Accident and Emergency services he carried out during his placement
with Healthwatch York. Our report, Accident and Emergency and
alternatives, has now been published and welcomed by York
Hospital.
The Healthwatch York Annual Meeting took place on July 28th.
Over 70 people attended the event.
Healthwatch York has been finding out about local peoples
experiences of wheelchair services and we published our report in
June. Wheelchair user Chris Edmondson was unable to attend our
meeting but spoke very passionately via video interview about the
importance of his wheelchair to his life.
Chris praised the Heathwatch York report: Its very thorough with
a lot of comments from a lot of people. It is important that people
at the top hear about the stories because if they dont know whats
going on with the services, they cant get a true reflection of
them.
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Autumn 2015 | Healthwatch York | 9
Healthwatch York volunteer Community Champions Fiona Benson and
Kay Watkins spoke enthusiastically about the regular information
hubs they hold at Lidgett Grove community caf and New Earswick Less
Loneliness Initiative (NELLI). All our Community Champions really
are the face of Healthwatch York - both Fiona and Kay enjoy getting
out and about, meeting all kinds of people and sharing information
with them.
Anna Harrison, organiser of the Lidgett Grove community caf told
the audience how important the Healthwatch York information hub has
become to the caf customers.
It was great to see so many of our volunteers and partners and
we received some very positive feedback about the day.
Healthwatch York is very good at communication
I am really impressed with Healthwatch York
Congratulations and well done
Healthwatch York volunteers Jane Gripton and Judith Saunders
talked about their care home visits with City of York Council staff
as part of the Councils care home consultation programme.
Council monitoring officers Sally Dixey and Anne Hizzett told
the meeting about the positive and constructive relationship they
have with the Healthwatch York staff team and volunteers.
They feel the partnership with Healthwatch York enhances the
Councils reports on care homes and has challenged and improved the
way they do things.
Feedback
Attendees at our Annual Meetingenjoyed wonderful cakes made for
us byBrunswick Organic Nursery social club
Anna Harrison and Ian Cartwright from Lidgett Grove community
caf
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10 | Healthwatch York | Autumn 2015
At Healthwatch York we think its really important, at a time
when so much coverage about health and social care is negative, to
remember that every day in our city people experience brilliant
care. We also think its important we help people champion this.
When people leave feedback on our website, they are able to name
a person who they think has really made a difference to their
experience.
At our 2015 Annual Meeting we presented our Making a Difference
awards to nine individuals or organisations who members of the
public have singled out for special praise.
Whenever you use a local health or social care service you can
tell us about your experience via the feedback centre on our
website: www.healthwatchyork.org.uk
Tell us if there is a particular person or service who you feel
has made a real difference to your care.
Dont forget you can also give us your feedback by phone, email
or letter.
Healthwatch York Making a Difference Awards
Left to right: Liz Taylor, GlaucomaClinic,Pardeep Saini,
OrthodonticsClinic, Amanda Rudd, A & E
Mark Pugson, Woodthorpe DentalCentre, receiving his award
fromHealthwatch York Chair John Clark
Excellent friendly service at Boots, Heworth Green
My dentist is patient, friendly, welcoming and explains
everything being done
All the staff at York Hospitals Glaucoma clinic were very
helpful
Whitworths Chemist took care of everything for me with automatic
repeat prescriptions
The Orthodontics Clinic at York Hospital provides a very good
service for Deaf parents of a hearing child. The Clinic books
British Sign Language (BSL) interpreters at every appointment our
son has
Who has made a difference for you?
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Autumn 2015 | Healthwatch York | 11
Where can I find out about the quality of care services in
York?The Care Quality Commission (CQC) is the independent regulator
of health and adult social care services in England. They make sure
health and social care services provide people with safe,
effective, compassionate high quality care.
All care homes are required to be registered with the CQC and
their services are inspected against five key questions is the
service safe, caring, effective, responsive to a persons needs and
well-led? A team of specialist local adult social care inspectors
look at the quality of care and publishes clear and comprehensive
inspection reports. The CQC reports include a rating for each home
- outstanding, good, requires improvement or inadequate. These
reports can be useful in helping people choose care for themselves
or a family member.
Visit the CQC website: www.cqc.org.uk to see all the CQC
reports, or contact the Healthwatch York office if you would like
paper copies of reports.
Local care homes
Where can I get guidance on choosing a care home?+ Age UK
provide guidance on choosing a care home,
including fact sheets and a check list. Visit:
www.ageuk.org.uk/home-and-care/care-homes/ or phone 0800 169
2081
+ The Alzheimers society produces a guide to choosing a care
home. Visit: www.alzheimers.org.uk or phone 0300 222 11 22
+ Independent Age produce a wise guide booklet to choosing a
care home. Visit: www.independentage.org.uk or phone 0800 319 6611.
Copies of the booklet are also available from the Healthwatch York
office.
+ City of York Councils website has a list of care homes and
homes which offer nursing care. Visit: www.york.gov.uk, phone 01904
555111 or email: [email protected]
What can I do if I have concerns about a care home?You can tell
the CQC:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
03000 61 61 61
ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected] ABC ABC ABC ABC ABC ABC ABC ABC
www.cqc.org.uk
You can tell Healthwatch York:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
01904 621133
ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected]
ABC ABC ABC ABC ABC ABC ABC ABC ABC
www.healthwatchyork.co.uk
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12 | Healthwatch York | Autumn 2015
York Timebank is expanding!
Timebanking is a way of giving and receiving to build supportive
networks and strong communitiesIts a great way to meet new people
and get more active in your community by giving as much time as you
can. You can learn new things and get help when you need it, whilst
being rewarded for the time and skills you can share.
You can help other members with things like shopping,
decorating, gardening or cooking. One hour of your time earns you
one Time Credit which you can spend on something youd like e.g.:
knitting advice, music lessons or even exchange for Energise
vouchers or Tai Chi classes!
York Timebank is interested in developing new partnerships
with other rewarding organisations, that may also benefit from
timebanking, as well as reaching people most in need. Members say,
Without Timebank my garden would totally be overgrown and I have
met some lovely people and enjoyed sharing my knowledge with
others.
York Timebank is expanding too! The main group is active in
Acomb and the surrounding areas, based at Lidgett Grove Methodist
Church with over 90 members sharing all kinds of skills and
knowledge e.g. dyslexic support, design help, life coaching and
bread making! Following on from
the groups success and the interest in Tang Hall and Heworth, a
second hub for the east of York is starting up to serve the local
community and surrounding areas.
Individuals, groups or organisations who want to know more can
visit:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
www.yorktimebank.org.uk
ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected]
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Autumn 2015 | Healthwatch York | 13
Age UK In Safe Hands Volunteers Wanted Could you, or someone you
know, spare a couple of hours a week to visit an older person to
give their carer a break?
For more information call Age UK York on:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
01904 627 995ABC ABC ABC ABC ABC ABC ABC ABC ABC
or visit: www.ageukyork.org uk
Volunteer with people affected by stroke Over half of the people
in the UK who survive a stroke are left with disabilities. The
Stroke association aims to improve the lives of people affected by
stroke and York Stroke Support Group are looking for
volunteers:
Are you a good listener?Why not support people with
communication difficulties?
Do you have good organisational skills? You could help organise
events and activities
Can you make a good brew? We always need someone to make a
cuppa!
To get involved contact:Katy Barton:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
01904 414765
ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected]
Donna Stott:
ABC ABC ABC ABC ABC ABC ABC ABC ABC
0191 497 8322
ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected]
LIMBGO (York Amputee Support and Social Group) LIMBGO (York
Amputee Support and Social Group) is a support group which began
because staff and patients recognised that talking with fellow
amputees could help amputees come to terms with their loss. The
York limbless support group was launched in April 2011.
The group aims to help people to understand all aspects of
living with the loss of a limb through sharing their own
experiences and giving practical information, advice and guidance
about the things that people need reassurance about or that concern
them.
Where the group cannot help directly they can identify other
sources of help that will offer more specialist advice. The group
is open to anyone affected by the loss of a limb. It is a small
informal group which always welcome new members.
Meetings take place at 2pm at York Hospital.The next two
meetings are: 18th November 2015, talk and slide show15th January,
a talk on phantom pain
For more information contact Derek Armstrong:
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected]
Talking SpaceYork Blind and Partially Sighted Societys Talking
Space is a free, confidential counselling service for people who
are experiencing changes in their eyesight, and their families.
Counselling is an opportunity to talk openly about emotional
difficulties in a confidential and supportive environment.
The service, which is free, offers an initial discussion with an
accredited counsellor, followed by an agreed number of
sessions.
If you would like to know more about Talking Space or would like
to arrange an appointment, contact York Blind and Partially Sighted
Society:
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
01904 671154ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
Fax: 01904 671154
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected]
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
www.ybpss.org
Get involved
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14 | Healthwatch York | Autumn 2015
26th October to 1st November 2015 is City of York Councils
Celebrating Ability Week.
The Councils Sport and Active Leisure team have partnered up
with Voluntary Sports Clubs and organisations who will be opening
their doors for people to try out their sports. The free activities
include sports for people with a visual impairment, wheelchair
basketball, cycling on adapted bikes and chair based dance
classes.
Contact Hannah Higginson for further information:
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
01904 551431
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
[email protected]
Celebrating Ability Week26 October to 1 November 2015. For more
information visit www.york.gov.uk/celebratingability
Just 30 @just30york
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1 09/09/2015 09:57
Celebrating Ability Week26th October to 1st November 2015
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Autumn 2015 | Healthwatch York | 15
Supported living for learning disabled peopleCity of York
Council have developed new facilities on The Retreat site for
people with learning disabilities. The scheme will provide
supported independence for people with learning disabilities who
are currently in accommodation outside York.
A row of cottage buildings have been modernised and refurbished
to provide six individual en-suite rooms. Residents will be able to
use a communal dining room, sitting room, laundry room and kitchen
as well as outdoor seating and activity areas. Support staff will
be available 24 hours, 7 days a week.
Disability Sport WebsiteCity of York Councils disability sport
website includes lots of different information, as well as a
searchable database of activities, which you can categorise by day
or sport.
To see for yourself, go to:
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
www.york.gov.uk/disabilitysport
To discuss any of these further or to request information please
ring: 01904 553377 or email:
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
Glyn Newberry: [email protected]
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
Hannah Higginson:[email protected]
York childrens centres now have one number per cluster instead
of centre:
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
North Cluster - 01904 555266: Clifton Childrens Centre, New
Earswick Childrens Centre and Haxby Road Childrens Centre
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
West Cluster - 01904 555288: Hob Moor Childrens Centre, Carr
Childrens Centre and Westfield Childrens Centre
ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC ABC
South East Cluster - 01904 555255: Knavesmire Childrens Centre,
The Avenues Childrens Centre and St Lawrences Childrens Centre
Details of opening times and information for each childrens
centre can be found at the childrens centre section of the YorOK
website - www.yor-ok.org.uk
Childrens centres are places where families with children under
five years can access services, advice and support in your local
area.
Childrens centres in the north of York+ Clifton+ Haxby Road+ New
Earswick
Childrens centres in the south east of York+ Knavesmire+ St
Lawrences+ The Avenues
Childrens centres in the west of York+ Carr+ Hob Moor+
Westfield
There are nine childrens centres in York offering a variety of
services including:
Open access groups Family Learning courses Parent Track stops
Parenting programmes Health drop ins Childminder groups Speech and
language
drop ins
Baby scales, public access computer and access to a free phone
with a direct line to all City of York Council services and other
services that parents may need to call.
ChildrensCentres
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16 | Healthwatch York | Autumn 2015
What is Healthwatch York?Healthwatch York helps you influence
local health and social care services hospitals, care homes mental
health services, GP surgeries, home care services and others.
Healthwatch York will help you and your family get the best out
of your local health and social care services. You can be involved
in shaping these services according to what your community wants or
needs.
We want to put you at the heart of health and social care
services in York. We:
Provide information about local services to make sure you know
how to access the help you need
Signpost you to independent complaints advocacy if you need
support to complain about a service youve received
Listen to your views about local services and make sure these
are taken into account when services are planned and delivered. We
want to know what is working well, and what isnt
Healthwatch gives us the opportunity to create a health and care
system that really meets our needs.
Healthwatch EnglandAs well as operating locally, Healthwatch
plays a role at national level.
Local Healthwatch passes on information and recommendations to
Healthwatch England. Healthwatch England takes evidence from local
Healthwatch and uses it to create a strong picture of what matters
most to consumers up and down the country.
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Priory Street
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PARK&RIDEWhite Line No. 3Askham Bar -Railway Station
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York CVSHealthwatch York is a project at York CVS. York CVS
works with voluntary and community groups in York. York CVS aims to
help these groups do their best for their communities, and people
who take part in their activities or use their services.
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