HealthSPA Turku-Eero Rostiala City of Turku August 27

Old town but pretty

funky.

Eero Rostiala / 27.8.2015

Project Manager, open participation and customership

City of Turku, Central Administration

Sustainable urban development – Open and smart services

“Let the entire city community participate in development

work“

“Significant change in attitude, involving and way of

working“

Main objectives

1. Developing citizen and customer oriented services

2. Leadership and decision making based on

information and sustainability

3. Renewing the way of working with stakeholders

City of Turku 2029

Fragmented customer and service management

Social Services Services for senior citizens Day care Schools

Construction

Dental care

Sport venues Public library

Health centers

Museums

Public transportation

Tourists

The customer

Regional service ecosystem

Customer and service management

Service steering

From functional silos to customer oriented model

Social

and

health

services

Education Freetime Environment

The Customer

New business and competitiveness together

1. Customer and service steering procedure

2. Building a partner network

3. Continuous service development

4. Resource and information management solution

6Aika – Open participation and customership

Project work packages and objectives

THE SIX CITY STRATEGY

Cooperation strategy of the six largest cities in Finland

Cooperation strategy of the six largest cities

• Open and smart services is a strategy for sustainable urban

development

• Aims at creating new know-how, business and jobs

• Carried out by the six largest cities in Finland: Helsinki, Espoo,

Vantaa, Tampere, Turku and Oulu

• Coordinated by Forum Virium Helsinki Ltd.

• Carried out in 2014–2020

• Part of the implementation of Finland’s structural fund

programme for sustainable growth and jobs 2014–2020

Objectives of the Six City Strategy

• To improve the services offered by cities, increase the

competitiveness of businesses and enable more widespread

participation in development work.

• Accessibility, effectiveness and productivity of services are

improved through e.g. online services

• As a result, cities will be better equipped to respond to future

challenges and promote sustainable urban development

• Also improves the service processes and their functionality over

municipal borders

Three focus areas

Open innovation platforms

•Functional ecosystems, where the city community creates new solutions and new business

together

•Place, productized processes and people come together in order to create value through action.

Cities enable the creation of new products and services that can be tested in real environments and

innovation platforms, utilizing e.g. innovative procurement processes

Open data and interfaces

•Cities open their public data for public and private users

•Harmonizing their data interfaces, hence enabling the creation of new business and innovation

Open participation and customership

•The city community develops new solutions with a customer and end-user approach

•Enabling service innovations for businesses while reforming the public service structure

•Multichannel customer service systems

Funding

• Realised through projects funded by European Regional

Development Fund (ERDF), the six cities and the state of Finland

• Budget nearly 80 million euros

www.6Aika.fi

Twitter: @Kuutosaika

slideshare.net/Kuutosaika

Urban legend since 1229.

Eero Rostiala

Project Manager, open participation and customership

City of Turku, Central Administration

+358 40 679 4823

[email protected]