Health for the individual, well-being for the workplace ... · future at work for all parties, Finnish society and the competitiveness of Finland. Significantly better working life

Health for the individual, well-being for the workplace, and productivity for the company

Contents Health and well-being at work, the raw materials of productivity ..................................1

Customer needs as the starting point .................................................................................. 2

Our impact on the future at work ......................................................................................... 4

Occupational healthcare at the core .................................................................................... 5

An involving and activating operating model leads to a future at work ........................ 6

Success through well-being at work .................................................................................... 8

Productivity is made by people .......................................................................................... 10

All the health services you need .........................................................................................12

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Health and well-being at work, the raw materials of productivity

As working life and society change, occupational healthcare must also develop continuously. This is also supported by the results of our survey: decision-makers require their occupational healthcare partners to offer more preventive services and be better familiar with their customers’ business operations at a practical and strategic level. We have responded to this need by developing our occupational healthcare and well-being services even further, and introducing concrete tools to improve productivity. We also believe that a uniform service package is easier and more productive for our customers.

Better future at work By taking care of the well-being of the employee and working community, we can have a significant impact on productivity. For the individual, well-being refers to health and a high quality of life throughout the career. The well-being of the working community can be affected by developing supervisory skills and leadership. Our involving and activating operating model helps to react quickly to problems, anticipate and develop operations comprehensively in a manner which produces benefits to all parties involved. When selected and allocated correctly, investments in occupational healthcare and well-being can produce returns tenfold.

Control information and productivityCustomer-oriented reporting and various electronic services offer support for management. By analyzing organizational productivity factors, we can delve deeper into the possibilities of developing personnel productivity. The development of occupational healthcare, well-being and productivity is assisted by information about 3.3 million Finnish people. We have the largest database of the well-being of Finnish people and affecting factors.

Local quality at a national levelThanks to our most extensive unit network in Finland, we can serve our customers both locally and nationally. We take pride in our high level of customer satisfaction and service quality. Of our current customers, up to 92 percent would recommend our services.

Take a look at our services related to the future at work. Let us build a better working life together!

Pasi Papunen Terveystalo Workfuture ServicesBusiness Director

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Customer needs as the starting point The Finnish working life is changing and developing. More often, at least some work is carried out outside the workplace, such as in customer premises, while traveling and at home. Temporary work, virtual networks and remote work have become parts of everyday life. The need to lengthen careers stretches the age gap at workplaces. People of different ages have different wishes and expectations regarding supervisory work and tools.

People show symptoms at workplaces; sick leave deteriorates productivity. Moreover, the public sector is cutting back its resources. Changes in the working life and society require changes in companies and other organizations.

One of the most important challenges in occupational healthcare. How can we take care of occupational healthcare and well-being, while producing benefits for the individual, working community and organization?

The society also reacts to changes in working life. The strategy drawn up by the Ministry of Employment and the Economy contains a vision of the Finnish working life at the highest European level by 2020. One of the most important aspects in this vision is the recognition of the impact of well-being at work, health and good working conditions on productivity and the appeal of working life.

Terveystalo is strongly involved in this by investing in development and concrete solutions. We are working for

the well-being of employees, and the competitiveness of Finnish companies and society.

What is the best occupational healthcare like in 2015?*

Closer and more goal-oriented cooperation between customer and service provider

Focus towards more preventive work

Better understanding of the customer’s business field and operations

More productive operations, verification of results, more developed reporting

*Occupational healthcare decision-maker survey, 8.2012, Design Tutkimus Helsinki, 2012 (N=186)

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”Our company’s leading principle was to fix diffe-rent aspects related to occupational healthcare and working capacity. As a result of our cooperation, we are making systematic investments in the working capacity and well-being of our employees.

Our 170 supervisors from all over Finland took part in working capacity coaching organized with Terveystalo. The competence of our supervisors is already reflected in higher productivity.”

Sari Kulmala, HR Manager

Achievements in 2011–2012

Reduced sick leave, hundreds of thousands of euros in savings

Sick days reduced by 23% (some 4,500 days)

Sick leave certificates reduced by 10%

Health percentage up by 3.3 percentage points

”One day of sick leave costs an average of EUR 300–350 for the company. Disability causes annual costs of EUR 20 billion for the national economy.”Guy Ahonen, Finnish Institute of Occupational Health

Well-being as a competitive factorAccording to the Finnish Institute of Occupational Health, the financial cost of work left undone is 2–14% of salary costs of companies. However, only 15% of companies manage well-being at work in an active and systematic manner.*

These surveys and experience show that investments in well-being at work can significantly

improve productivity at an annual level, and have an impact on costs arising from sick leave and pension premiums. As a result, it is important that well-being at work and productivity are developed systematically as part of the business strategy.

Occupational healthcare and well-being at work are fundamental pillars of sustainable development. They produce benefits for all labor parties, including society.

*Aura Ahonen, Ilmarinen: Strategisen hyvinvoinnin tila Suomessa 2011 (Strategic wellness in Finland 2011)

Benefits for the individual · health and working ability throughout the career · comprehensive well-being · healthy retirement

Benefits for the working community · improved atmosphere · more success · increased trust

Benefits for the company or organization · cost savings and improved productivity · more efficient operations · improved competitiveness · more positive employer image

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Our impact on the future at workTerveystalo Workfuture services have been developed from the point of view of the individual, the working community and the company. We offer occupational healthcare, well-being and productivity services for companies, associations and public organizations of all sizes. Our aim is to provide a better future at work for all parties, Finnish society and the competitiveness of Finland.

Significantly better working life Our objective is to have a healthy individual, a well- being working community and a productive company. We ensure that employees have healthier careers without any recurring sick leave or the threat of losing one’s working capacity or will to work. We have an impact on the development of careers. Instead of preserved working capacity, we talk about a long-term future at work. For the working community, the future at work signifies a better atmosphere and leadership, and success together. For the company, the future at work is materialized through well-being at work as an efficient organization with an impact on productivity.

Strong expertise locally and nationallyThanks to our most extensive unit network in Finland, we can serve our customers both locally and nationally. Our professionals specialized in occupational healthcare

and well-being at work ensure that our services are performed following the highest level of quality. Terveystalo’s extensive medical expertise and all central occupational healthcare services support our occupational healthcare operations.

Results and quality through a uniform service package A uniform service package is easier and more productive for the customer. Our operations are guided by mutually agreed goals and indicators. Active interaction, customer satisfaction and the evaluation of operational impact are important to us. Our certified quality system* guarantees a high level of service quality and standardized operating methods all over Finland. We are continuously investing in the latest technologies and service development in order to offer the best services and experiences to our customers.

*SFS-EN ISO 9001:2008 granted by Sertifiointi Oy.

Working ability is managed with knowledge Active management of working ability calls for up-to-date, targeted information to meet the needs of HR, management, and occupational healthcare services In addition to reporting, the management of working ability, the follow-up of results, and cooperation are made easier and more effective by electronic tools for management by knowledge.

Examples of solutionsTerveystalo Occupational Healthcare Extranet increases interaction between Terveystalo and its customer companies: transactions, contacts and communications

are easy and straightforward, independent of time and place. Terveystalo Occupational Healthcare Extranet also makes operations more open and target-oriented, and adds new tools to monitoring long sick leave.

Terveystalo Health Survey, is an electronic survey for employees to identify risks in working ability and hidden health problems. It helps to recognize problems before they have an impact on working ability.

Terveystalo Sirius HR provides HR and occupational healthcare units of companies with a control tool for managing the working ability situation of companies.

Terveystalo Occupational Healthcare • Prevention;

promotion of working ability• Medical care with an emphasis

on occupational healthcare

Terveystalo Productivity • Measurement and analysis of

productivity• Active management of

occupational well-being and productivity

Complementary health services • Terveystalo’s general practitioners,

specialists, diverse examination and treatment measures, and other healthcare and well-being professionals support, not only occupational healthcare, but also the well-being of the individual

Terveystalo Well-being at Work • Improvement of management• Improvement of supervisory work• Development of the workplace

and personnel

Terveystalo Workfuture Services

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The task of Terveystalo Occupational Healthcare is to ensure that the personnel resources of the company and organization are healthy and available for productive work. Our aim is to secure a healthy and safe working environment and a functional working community.

Our occupational healthcare services are responsible for the prevention of work-related illnesses, and the promotion and development of employees’ operating and working capacity and will to work throughout their careers. Occupational healthcare supports preventive

choices important for the health of employees. In addition, occupational healthcare offers rapid treatment in the event of illnesses, guaranteeing a quick return to work.

We offer diverse services for the management of working capacity, the early recognition of threats to working capacity and observable tasks, and their management. Our services also cover contract-specific consultation by a specialist and other healthcare professionals, as well as examination and treatment measures. Statutory occupational healthcare tasks are included in our services.

Occupational healthcare at the core The core of our services for the future at work is made up by our strong and versatile expertise in occupational healthcare. Active management of working capacity produces the best results for the individual and the company.

Case Aalto University

”Targeted medical examinations offered

unit-specific information about the well-being of the personnel. Using this knowledge, we can better allocate measures that improve well-being, while supporting leadership.”

Tiia Tuomi, HR Manager

An involving and activating operating model leads to a future at workOur customer cooperation is continuous, systematic and target-oriented. It is based on our involving and activating operating model. The objective of the model is to guarantee the health of individuals, the well-being of the working community, and the operations and productivity of companies.

For our customers, the involving and activating operating model offers a comprehensive and developing solution. It covers all areas of high-quality occupational healthcare activities – from health to well-being and the develop-ment of productivity. The operating model guides how companies take care of occupational healthcare and how their personnel develop strategically in the long-term, having an impact on the competitiveness of companies.

Contributions to occupational healthcare turn into investmentsThe operating model is built around responsive, proactive and developing operations. It is always based on statutory occupational healthcare. Any successive levels supple-ment the needs of companies according to their business development strategy.

The objective of the involving and activating operating model is to shift the focus of occupational healthcare activities from responsive to proactive and further to productive activities that develop the well-being of the entire organization.

Through organizational development, the efficiency rate shifts from the minimization of costs arising from illnesses and absences to a more productive organization.

We work in close cooperation

At a practical level, the operating model centers around profitable interaction between Terveystalo’s occupational healthcare services and their customer organizations. Treatment teams specialized in occupational healthcare and other healthcare experts and account managers ensure that services and objectives are fulfilled. What is significant in the involving and activating operating model is cooperation between employees, the working commu-nity and other parties, such as rehabilitation institutes and insurance companies.

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Minimum

Problem-based

Maintainers

Active developers

Forerunners

From occupational healthcare to productivity

Change of perspective: from expense to investment

Productivity

Total benefits associated with the finances of the company and the well-being of employees

Operational partnership Strategic partnership

Statutory preventive occupational healthcare

Proactive

Developing

Responsive

The more thoroughly the organization regards well-being, the faster the focus is shifted from the minimization of occupational healthcare costs to increased productivity.

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Inclusive and active operating model

Response activities follow good occupational healthcare practices in accordance with the objectives agreed upon regarding the fulfill-ment of statutory and preventive service. In addition, the objective is to recognize threats to working capacity and reacting to them.

Perspective of productivity: preserving the personnel’s working ability, securing a quick return to work

Proactive activities add instructions regarding the recognition of risks in working capacity and observable tasks to the responsive level. In addition, the tools and indicators of management by knowledge support the follow-up of impact. Correctly targeted occupational healthcare and well-being meas-ures support supervisory work and leadership.

Perspective on productivity: savings in illness and pension costs, improved productivity

Developing activities create career plans that support the future at work and evaluate the impact of business changes on the person-nel. Well-being at work is devel-oped systematically on the basis of analyzed information. Strategic steering group activities support leadership.

Perspective on productivity: longer careers through improved occupational healthcare and well-being at work, a well-be-ing working community, better productivity

Operational partnership Strategic partnership

Responsive

”The objective is that employees have even healthier careers without any recurring sick leave or the threat of losing one’s working capacity or will to work. We are talking about a future at work which results in a good life.”Esa Asikainen, Chief Medical Officer

Developing

Proactive

Success through well-being at workWell-being at work is an important part of comprehensive occupational healthcare activities that support the health and well-being of individuals and the entire working community. A well-being organization is more successful and productive.

According to numerous studies, well-being at work has an undisputed impact on effectiveness. Well-being at work is linked with coping at work, sick leave and even occupational accidents. As costs from employees who do not feel well at work are reflected in lower productivity, well-being is an area worth investing in.

Good supervisory work and leadership are crucial factors for the well-being of an organization. Well-being at work can be seen in the working atmosphere – through enthu-siasm, creativity, motivation and commitment. Well-being at work is not always created by itself. It requires system-atic development and cooperation.

Terveystalo Well-being at Work services often supple-ment and extend the measures initiated by occupational healthcare services. Utilizing the involving and activating

operating model, we can support the entire customer organization – from individuals to the working community and supervisors. The services consist of diverse develop-ment solutions for management, supervisory work, the working community and personnel.

Well-being measures are planned in close cooperation with the customer organization. The best results can be produced when well-being at work is developed system-atically, taking all perspectives into account. Information about the working capacity of individuals and the organi-zation obtained through occupational healthcare activities offers help in selecting and planning the correct measures so that they can be targeted effectively. Terveystalo’s Pro-ductivity Analysis offers thorough information about the impact of well-being at work on productivity and supports the planning of well-being at work services.

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Examples of servicesTerveystalo Coaching helps experts and directors to handle their resources, reach their objectives and succeed when facing extreme pressure.

Terveystalo Change improves the readiness of key employees who deal with changes to consider the human aspect. Change helps to minimize the decrease in well-being at work and productivity possibly associated with change.

Terveystalo Supervisor’s ABC helps supervisors become familiar with their basic work and gives tools for success.

Terveystalo Work Supervision supports supervisors in organizing their work and helps to perceive their working methods, their development needs and those of their employees, and the state of the working community.

Terveystalo Supervisor’s Well-being Package draws a picture of the current state of the supervisor’s well-being, and offers a personal well-being plan, guidance and support to reach change objectives.

Terveystalo Coaching in Workplace Skills improves the understanding of the working community of any interaction phenomena and encourages its members to bear responsibility for the well-being of the entire community together with the management. The objective is to strengthen employees’ interaction skills and confidence when facing difficult situations.

”By investing in well-being at work and managing it systematically, it is possible to increase productivity by up to 15 percent.*”

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Case KappAhl

”Our strategic objective is to be a company with a well-being personnel. Using Terveystalo solu-tions, we obtain more information about how our employees feel. Therefore, we are able to target our measures in order to improve their well-be-ing. Thanks to the already implemented practical measures, employees and supervisors of our pilot shop felt that their general coping has developed and the atmosphere has improved. This is also reflected in increased sales.”

Eija Leskinen, HR Manager

*Calculation of a company employing some 1,000 people.

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Productivity is made by peopleWhen the personnel and their well-being at work are led from the business point of view and as part of the company’s strategy, productivity and results will improve. The same resources can produce added value for customers. The management of productivity requires clear goals and indicators.

Terveystalo Productivity service offers solutions to measure, analyze, develop and productively manage the personnel productivity of companies and organiza-tions. The service makes it easier to draw a big picture of productivity and supports productive management.

Information supports the development of creativity Terveystalo has extensive information about the health of 3.3 million Finnish people, as well as Finnish work through nearly 500,000 employees and 16,000 employers. Utili-zing this background information and combining it with medical records and business analytics and key indicators forms a profitable starting point for analyzing and devel-oping productivity.

Working ability and will to work support productivity

A precondition for profitable operations is a capable and willing personnel. A good working capacity allows employees to give their best, whereas reduced working capacity lowers their input. Factors that reduce working capacity include aging, illnesses, lack of competence and dissatisfaction with work. Will to work comprises passion, enthusiasm and joy. Long-term commitment with the organization, satisfaction and motivation are indications of willingness to work.

The working capacity and will to work support produc-tivity: a healthy and motivated employee works more effectively, while a committed employee does this longer. A decreased will to work and working capacity reduce productivity: inefficiency and unfinished tasks increase.

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”For the business management, it is essential to identify factors that support productivity in order to lead people, work and the organization ore profitably. One of the most important factors is well-being at work.”

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Examples of servicesTerveystalo Productivity Analysis™ has been developed to measure and analyze the productivity of the company and/or organization, and offers a comprehensive summary of the current state of personnel productivity. The Productiv-ity Analysis helps to find the drivers of team- and unit-spe-cific productivity, i.e. factors that reduce or support produc-tivity, combining them with key business figures. The productivity result card offers a summary of indicators and objectives. On the basis of the Productivity Analysis, organizations are provided with proposals for measures that develop well-being at work and productivity.

Terveystalo Well-being and Productivity Program™ links the well-being of employees and the working community as part of business management. Based on the Productivity Analysis, the program defines important objectives, indicators, well-being measures and their allocation considering the productivity of the company and/or organization. Management tools offer help in practical execution throughout the organization, and the company receives expert support to develop different areas of productivity. The productivity result card acts as a tool to monitor and verify the impact of the measures fulfilled.

Work defines the requirements for working ability

Ease of work, faultless process-es and quality are the basic pillars of working. Considering the will to work, work man-agement and the possibility to have an influence are impor-tant for the development of individual work.

Competence and its continuous improvement offer keys for development.

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Health forms the basis of the working ability of the personnel

Good health starts from genes, individual ways of living and, more widely, life manage-ment. Occupational healthcare supports healthy choices and guides towards good working methods throughout the career and, in the event of illnesses, guarantees rapid treatment, rehabilitation and controlled return to work.

The working commu-nity and culture sup-port working ability and the will to work

A good working communi-ty is a great asset! A good atmosphere can be created by following clear rules. This can be strengthened by working together.

Good management in a key role

This refers to clear objectives, their monitoring and contin-uous learning towards better operations. Good supervisory work is fair, respects individ-uals, and comprises coaching with other people.

Terveystalo’s key points in well-being at work and productivityAreas that affect working capacity and will to work must be developed in balance. Working capacity consists of health and the capability required by work. Will to work comprises passion, enthusiasm and joy.

Case Raskone Oy

”The clear summary offered by Terveystalo Productivity Analysis indicated what needed to be developed from the point of view of well-being at work. The well-being development program prepared on the basis of the Productivity Analysis steered our operations in the correct direction, requiring us to develop repair shop-specific measures and supervisory skills.”

Tapani Riihijärvi, Field Director

All the health services you needIn addition to occupational healthcare and well-being at work, we serve employees and their next of kin in all other matters related to health and well-being.

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*The service is free of charge for any customers who have used Terveystalo services over the past 12 months and occupational healthcare customers. For others, the price of the service is EUR 1.03/month.

Terveystalo’s general practitioners and other healthcare experts, diverse examinations, treatments and procedures, and clinics help you in all situations. We offer help quickly, be it a sudden illness or any other question related to health and well-being.

Thanks to our national network of units, we are always close. We offer services through 19 clinic hospitals and 19 special clinics. We have the largest surgery network in Finland. Our uniform patient information system signifies flexibility and safety: patient information is available at the very Terveystalo clinic you have chosen to visit.

Health services that supplement occupational healthcare can also be additional services compensated by the employer or an insurance company.

Examples of our servicesTerveystalo Premium is a high-quality and individual health-care service. The service reduces the risk of the company’s key employees falling ill, guarantees quick access to treatment, and secures the physical and mental well-being of directors.

Terveystalo Sport services support the well-being of occasional and active exercisers through various sports and exercise events.

Terveystalo Family is offered to family members

of all ages. We also offer special services related to the health of people who have turned 60 years, including any challenges in retirement.

Benefits for our customersAs a private customer of Terveystalo Future at Work services, employees have access to our loyal customer program. It provides financial benefits from our services.

Club Terveys newsletter offers regular news of health and well-being. Club Terveys is also a channel to benefits offered by our partners.

In Terveystalo Oma Terveys service, our customers can easily manage and utilize their medical information. The service contains laboratory results, imaging statements and diagnoses, vaccination and prescription information, as well as information about visits and experts who treated you.*

Easy to make an appointment, flexible to visitMake an appointment when it is the most convenient for you, regardless of time and place. You can visit us flexibly. Our national telephone appointment service serves you quickly, and we are available 24/7 online or using the mobile application.

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”All medical information quickly and easily in a single patient information system, regardless of time and place.”

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The Terveystalo network of nearly 150 units and our nearly 6,500 healthcare professionals offer services to 16,000 employers and 500,000 employees. Our high-quality and versatile services are available and close all over Finland. Up to 92 percent of our customers are satisfied with our services.

Terveystalo invests in health services of Finnish people Over the past four years, we have invested more than 400 million euros in the development of Finnish health services by establishing new units, developing our personnel, health and other services, such as online appointments and the national patient information system.

We are working for the good of Finnish society.

Contact us! www.terveystalo.com/future at work | tel. 030 63311*

See the latest news of workfuture

Trust is proven by figures: some 16,000 employers

and nearly 500,000 employees

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