Head of Mortgage Intermediaries | HSBC UK · Demystifying the digital INTERNAL. 2 Open Banking and PSD2 INTERNAL. 3 Why use an API INTERNAL. 4 Digital is key to driving customer advocacy

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Chris Pearson

Head of Mortgage Intermediaries | HSBC UK

Demystifying the digital

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Open Banking and PSD2

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Why use an API

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Digital is key to driving customer advocacy in financial services

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How big is ‘Big Data?’

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You ok, hun?

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http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=2ahUKEwj1ycu7psnlAhUH1hoKHcrECq4QjRx6BAgBEAQ&url=http%3A%2F%2Fwearemtm.com%2F2019%2F02%2F14%2Fyou-ok-hun-how-revolut-misread-millennials%2F&psig=AOvVaw13c03QPQKq4FG8n_70uBjO&ust=1572707487697950

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Data is like sunlight. It can nourish us or it can burn us….!

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https://en.wikipedia.org/wiki/Starbucks

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No common rule book – clear principles and ethics codes needed

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Fintech and the mortgage market

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https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=2ahUKEwjsjfbBnsnlAhUMxYUKHSpwDioQjRx6BAgBEAQ&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwenty7tec-group&psig=AOvVaw1cuX9u-7DeAO_15xQK-4ZI&ust=1572705451819595

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=2ahUKEwi76K27ocnlAhWSxYUKHa18Bq0QjRx6BAgBEAQ&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartr365&psig=AOvVaw3qKNsiNKrRQUd5032GMgJY&ust=1572706119893324

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=&url=https%3A%2F%2Fjm.linkedin.com%2Fcompany%2F360-lifecycle&psig=AOvVaw1yqQS_kHQjzIiib-yVzZGR&ust=1572706297564351

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=&url=https%3A%2F%2Fausgrowth.com%2F2017%2F08%2F21%2Ffor-1hfy17-iress-ltd-earnings-impacted-by-one-off-costs-and-currency-movements%2F&psig=AOvVaw12HKxsFmkjS8Zz2GNRguXt&ust=1572706413174864

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=2ahUKEwj1xvrKosnlAhWsxYUKHTCMB4IQjRx6BAgBEAQ&url=https%3A%2F%2Fmortgage-engine.breezy.hr%2F&psig=AOvVaw0thq1G4CPbbFb5WJyeAT2J&ust=1572706541931990

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=2ahUKEwib-NT3osnlAhVDxYUKHYEkD-cQjRx6BAgBEAQ&url=https%3A%2F%2Fwww.owler.com%2Fcompany%2Fmortgage-brain&psig=AOvVaw1WL_4H8AxFYYrWxwDVTa6X&ust=1572706635272603

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Not forgetting….Blockchain

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http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=&url=http%3A%2F%2Fblockchainassetreview.com%2Fhsbc-conducts-its-first-blockchain-in-trade-finance-payment-in-india-for-reliance-industries%2F&psig=AOvVaw3WYVYzJfyDDn7xtYjLxhzi&ust=1572707769330389

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How can you can stay ahead. Five key plays….

‘Embrace not Replace’. Emerging technology will help to simplify and enhance the customer journey. Understand it and embrace it.

Have a digital strategy that matches and complements your face to face or phone interactions.

Digital interactions with customers should always be targeted, personal, unique andtimely.

Anticipate needs ahead of the customer.

Give your employees digitally enabled ‘customer grade’ tools so they can enhance the customer experience at every touch point

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Head of Mortgage Intermediaries | HSBC UK · Demystifying the digital INTERNAL. 2 Open Banking and PSD2 INTERNAL. 3 Why use an API INTERNAL. 4 Digital is key to driving customer advocacy

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