Chapter- 1Profile of the company
1. IntroductionHCL Infosystems corporate office is located in
E-4, 5 & 6, Sector 11, NOIDA 201 301, UP India. The contact
numbers are 120 2526518/19, 2520977. The website of HCL Infosystems
is www.hclinfosystems.in.HCL Infosystems has a presence in 170
cities and 505 points of presence reaching 4000 towns throughout
India and operations in emerging markets including South Asia,
Middle East & Africa. It has a strong distribution network of
93,000 outlets in over 9,000 towns in India. Its manufacturing
facilities are based in Chennai, Puducherry and Uttarakhand. It is
headquartered at Noida. HCL was founded in 1976 and it has
established itself as Indias premier hardware, services and ICT
systems integration company offering a wide spectrum of products
which include - Computing, Storage, Networking, Security, Telecom,
Imaging and Retail. Over the years, we have developed specialized
expertise across verticals including Telecom, BFSI, e-Governance
and Power.HCL Infosystems, an information enabler, offers its
customers technology solutions across multiple platforms. This is
as a result of its expertise in developing state-of-the-art
enterprise solutions; understanding of the networking technology;
its design capabilities in product engineering; integrating diverse
solution components and its access to specialized technology for
turnkey projects through partnerships with various world class
players. With a definite and distinct focus on end-to-end
enterprise solutions and personal computers, HCL Infosystems (HCL
Insys) has direct customer service centers at 151locations, 3
software export facilities and state-of-the-art manufacturing
facilities.HCL Insys has six overseas business entities in US, UK,
Australia, Singapore, Malaysia and Canada. HCL Infosystems Ltd.
with revenue (LTM) of US$ 2.0 billion (Rs 10,401 crores) is Indias
Premier Technology Company and offers a wide spectrum of IT
Services and Products ranging from Cloud to Learning Solutions. As
a complete IT solutions provider the company offers comprehensive
offerings in Enterprise Application Services, IT Infrastructure
Managed Services, System Integration, Office Automation Products
and Services, Distribution and Support Services. The company
operates in both the Consumer and the Enterprise space offering the
latest mobility products and operating in verticals like BFSI,
Telecom, and Healthcare respectively. HCL Infosystems has manpower
of approximately 10,000 employees.HCL Insys manufacturing processes
are ISO 9001 certified, while its software development processes
have achieved SEI CMM Level 4. With a mission to provide
world-class information technology solutions and services to enable
its customers to serve their customers better, HCL Insys is setting
new standards of information technology in India.HCL Infosystems
are Indias premier information enabling company.Leveraging its29
years of expertise in total technology solutions, HCL Infosystems
offers value added services in key areas such as system
integration, networking consultancy and a wide range of support
services.HCL Info systems is among the leading players in all the
segments comprising the domestic IT products, solutions and related
services which include PCs, servers, networking products, imaging
and communication products.Today has a direct support force of over
1700+ members and is operational at 260+locations across the
country and is the largest such human resource of its kind in the
IT business.HCL Infosystems manufacturing facilities are
ISO-9001-2000 & ISO 14001 certified and adhere to stringent
quality standards and global processes. With the largest installed
PC base in the country, four indigenously developed PC brands -
Infinity Busybee, BeanStalk and EzeeBee- and its robust
manufacturing facilities. 2. Timeline of HCL Infosystems
YEARHIGHLIGHTS
1976 Foundation of the Company laid Introduces microcomputer
based programmable calculators with wide acceptance in the
scientific / education community
1977 Launch of the first microcomputer-based commercial computer
with a ROM Based basic interpreter Unavailability of programming
skills with customers results in HCL developing bespoke
applications for their customers
1978 Initiation of application development in diverse segments
such as textiles, sugar, paper, cement, transport
1981
Software Export Division formed at Chennai to support the
bespoke application development needs of Singapore
1983
HCL launches an aggressive advertisement campaign around the
theme - 'even a typist can operate computers', popular in the Small
& Medium Enterprises segment. This proposition involved
menu-based applications for the first time.
Develops special program generators to speed up the development
of applications
1985 Bank trade unions allow computerization in banks; however,
a computer can only run one application such as Saving Bank,
Current account, Loans, etc.
Sets up core team to develop the required software Advanced
Ledger Posting Machines (ALPM). The team uses reusable code to
reduce development efforts and produce more reliable code. ALPM
becomes the largest selling software product in Indian banks.
Designs and launches Unix based computers and IBM PC clones
HCL promotes 3rd party PC applications nationally
1986 Zonal offices of banks and general insurance companies
adopt computerization
Purchase specifications demand the availability of RDBMS
products on the supplied solution (Unify, Oracle) HCL arranges for
such products to be ported to its platform
HCL assists customers to migrate from flat-file based systems to
RDBMS
1991 Enters into a joint venture with Hewlett Packard
HP assists HCL to introduce new services: System Integration, IT
consulting, Packaged Support Services (basicline, teamline)
Establishes a Response Centre for HP products, which is
connected to the HP Response Centre in Singapore
There is a vertical segment focus on Telecom, Manufacturing and
Financial services
1994 HCL acquires and executes the first offshore project from
IBM Thailand HCL sets up core group to define software development
methodologies
1995 Starts execution on information System Planning projects
Execution of projects for Germany and Australia Begins Helpdesk
services
1996 Sets up Software Technology Park (STP) in Chennai to
execute software projects for international customers Becomes
national integration partner for SAP
1997 Chennai and Coimbatore development facilities get ISO:9001
certification
1998 HCL buys back HP stake in HCL Hewlett Packard Kolkata and
Noida STPs set up
1999
Acquires and sets up fully owned subsidiaries in USA and UK Sets
up fully owned subsidiary in Australia HCL ties up with Broadvision
as an integration partner
2001 IDC rated HCL Infosystems as No.1 Desktop PC Company of
2001 Launched Pentium IV PCs at below Rs. 40,000
2002 HCL Infosystems & Sun Microsystems enters into an
Enterprise Distribution Agreement Declared as Top PC vendor by
Dataquest Realigns businesses, increasing focus on domestic IT,
Communication & Imaging products, solution & related
Services
2003 Becomes the first vendor to register sales of 50,000 PCs in
a quarter First Indian company to be numero uno in the commercial
PC market Enters into partnership with AMD Launched Home PC for Rs.
19,999/- HCL Infosystems info structure services Division received
ISO 9001:2000 certification Launches infiniti Mobile Desktop on
Intel Platform Launched Infiniti PCs, workstations and servers on
AMD Platform
2004 1st to announce PC price cut in India, post duty reduction,
offers Ezeebee at Rs. 17,990/- IDC India DQ Customer Satisfaction
Audit rates HCL as No.1 Brand in Desktop PCs Enters into
partnership with Port Wise to support and distribute security and
VPN solutions in India Partners with Microsoft and Intel to launch
Beanstalk Neo PC Becomes the 1st company to cross 1 Lac unit
milestone in the Indian Desktop PC Market Launched RP2 systems to
overcome power problem for PC users Registers a market share of
13.7% to become No.1 Desktop PC Company for year 2004 Crosses the
landmark of $1 billion in revenue in just nine months
2005 Launch of HCL PC for India, a fully functional PC priced at
Rs. 9,990/- Rated as the No.1 Desktop PC company by IDC India
Dataquest Best Employer 2005 with five star ratings by IDC India
Dataquest The Most Customer Responsive Company 2005 IT Hardware
Category by the Economic Times - Avaya Global Connect
7th IETE Corporate Award 2005 for performance excellence in the
field of Computers & Telecommunication Systems by IETE Best
Bhoomi Brand 2005 by 360 magazine: In Pc Category In the LCD
Monitor Category Indias No.1 vendor for sale of A3 size Toshiba
Multi Functional Devices for the year 04-05 by IDC Toshiba Super
Award 2005 towards business excellence in distribution of Toshiba
Multifunctional Products Strategic Partners in Excellence Awards by
Infocus Corporation for projectors Most Valued Business Partner
Award for projectors by Infocus Corporation in 2005
2006 Launches Beanstalk 2007 collection a range of four new HCL
Beanstalk Digilife enablers, Beanstalk Nano, Beanstalk Slim,
Beanstalk Lifestyle & Beanstalk Dominator +75,000 machines
produced in a single month Enters into a partnership with Toshiba
to help them expand their retail presence in India by unveiling
shopToshiba Nokia Corporation and HCL Infosystems announce a long
term distribution strategy Unveils Indias first segment specific
range of notebooks brand HCL Leaptops Showcases Computer Solutions
for the rural market in India First in India to launch the new
generation of high performance server platforms powered by Intel
Dual Core Xeon 5000 processor Forms a strategic partnership with
Apple to provide sales & service support for iPods in India
Rated as number one Desktop PC Company by IDC, sixth year
successively Sustains its Commercial Desktop PC Leadership for the
fifth consecutive year Launches Indias first high performance
Enterprise Server Platform powered by dual core Intel titanium
processors Creates Dual Core Xeon Server at a price point of Rs.
43,900/ Completes 30 years in India In association with The Music
Academy, Chennai brings HCL Concert Series to the city Enter into
partnership with Casio Establishes its manufacturing facility in
Uttaranchal
Top 50 fastest growing Technology Companies in India & Top
500 fastest Growing Technology Companies in Asia Pacific by
Deloitte & Touche
2007 Breaks the one terabyte storage barrier in computers by
launching Indias first one terabyte personal computer Introduces
eco-efficient Notebook PCs complying with RoHS directive Unveils
initiative to create industry ready ICT professionals launches HCL
Career Development centers Kodak and HCL ink agreement to
distribute digital cameras in India Launches Indias first
multilingual POS printer HCL Star TSP 700, designed exclusively for
the needs of rural retailers Unveils enterprise class 16 core
server Indias first server with 16 computing cores in a 7-inch (4u)
form factor Launches a new range of eco-efficient desktop PCs,
complying with RoHS directive
Launches NETMAX suite of networking products & solutions
expanding its portfolio for emerging enterprises Announces 360
Degrees Technology Refresh Program new initiative aimed at
capturing latest trends in technology & delivering them to
Indian enterprises Announces launch of its workstation 2008 series
for MCAD & DCC professionals IDBI selects HCL as SI partner for
100 branches ICT infrastructure rollout
2008 Unveils the future of personal computing next generation,
ultra portable, sub Rs. 1,400/- laptops for the first time in
India. Connect India-Africa to implement IT infrastructure for
prestigious Pan-African e-network project for Tele-education &
Tele-medicine. Launches next generation Datacentre in a Box
simplified IT infrastructure with power-packed blade servers in one
system that integrates storage, computing & networking
Announces a pioneering initiative in the India ICT sector to
further strengthen its Customer Care Services Introduces Safe State
a 100% subsidiary to provide System Integration Solutions for
security & surveillance Introduces Laptop Series 39 excellent
thermals, Energy Star 4.0 compliance and imprint designs customized
for Indian consumers Equips Delhi Police with technology to fight
crime Launches MiLeap MH 0.4 Partners with Echelon to bring Smart
Metering to India improving electricity supply and reducing energy
theft are key goals
Connect India-Africa to implement IT infrastructure for
prestigious Pan-African e-network project for Tele-education &
Tele-medicine Strengthens its BFSI system integration portfolio by
acquiring a niche banking software product company Unveils the
future of personal computing next generation, ultra portable, sub
Rs. 1,400/- laptops for the first time in India
2009 Awarded Best Telecom Support Services Company at the 5th
National Telecom Award by CMAI Association of India. HCL awarded
Electronics Company of the Year 2009. HCL Infosystems rated No.1
Employer by DQ-IDC 2009 Nokia Corporation announces a joint venture
with HCL Infosystems to sell mobile value added services directly
to consumers in India Kick-starts Green Bag campaign to facilitate
eWaste collection Bags BSNL IT deal a system integration project
worth Rs 240 cr. for implementation and support
Announces a tie-up with Korean major Nautilus Hyosung, to
provide complete ATM solutions for Indian banks across the country
Wins DQ: IDC Best Employer Award 2009
2011 Bags the VARIndia 2011 award for Best Projector DLP
(Infocus), Best PC Indian Brand and No. 1 Distributor. Wins DDIs
Grow your own Leaders award for overall management culture and
effectiveness of the organizations talent management system. 'No. 1
Employer of the Year by DQ-CMR Best Employer Survey 201 Wins Skoch
Digital Inclusion Award in the Technology in Service Delivery
category for successful implementation of Kohlapur Municipal
Corporation e-Governance Project Rated No. 20 in the Great Place to
Work Survey Launches its new sleek Next-Gen ME Tablet, the X
Launches Indias first BEE-Star compliant laptop First ever HCL
flagship store launched in Delhi-NCR
2012 HCL Desktops rated No. 1 in the Dataquest Channels
CyberMedia Research Channel Satisfaction Survey. HCL Infosystems
ranked No.1 for IT Services in DQ-CMR CSA 2012 HCL Digischool wins
'Best ITC Enabeled Content for K 12 Education' at National
Education Awards presented by Star News HCL Digicampus wins 'Best
Technology Based Solution for Higher Education Institutes' at the
National Awards presented by Star News HCL Institute Management
System awarded the 'Best Cloud based Education Institute Management
System', at the B-School Excellence Awards 2012 HCL Learning wins
7th eINDIA Jury Award for the 'Best Open and Distance Learning
Practices in Higher Education'
2013 HCL Digischool wins Best Smart Classroom Solution Provider
at the prestigious Shiksha Ratan Award - State Education Summit
2013
Table No-1: Timeline of HCL Infosystems
3. Companys VisionA global corporation enriching lives and
enabling business transformation for our customers, with leadership
in chosen technologies and markets. Be the first choice for
employees and partners, with commitment to sustainability.4.
Companys MissionWe enable business transformation and enrichment of
lives by delivering sustainable world class technology products,
solutions and services in our chosen markets thereby creating
superior shareholder value.5. Companys Core Values We shall uphold
the dignity of every individual We shall honour all commitments We
shall be responsible corporate citizens
We shall be committed to Quality, Innovation and Growth in every
endeavour6. Turnover of the organizationHCL Infosystems has
reported consolidated revenue of Rs. 2,606 crores for the quarter
ended December 31, 2012. Revenue from Hardware Products and
Solutions business for the quarter was Rs.1, 092 crores, has shown
a sequential growth of 57% and from Services business for the
quarter was Rs 136 crores, has shown a sequential growth of 7%.The
revenue for Learning business for the quarter was Rs 14 crores and
from Distribution business for the quarter was Rs 1421 crores.7.
Product and services of HCL InfosystemsHCL Infosystems portfolio of
products covers the entire spectrum of the information technology
needs of its customers. By virtue of the immense diversity of
markets and customers that it addresses, HCL Infosystems products
offering include everything from high-end enterprise level servers
mission critical applications to multimedia home computers. Need of
customers may vary from person to person. Needs of customers are
different hence requirement may also be different.HCL Infosystem
fulfills all the requirements of its customers ans has tailor
madesolution for them.Computing products -HCLI manufactures wide
range of computer such as home PCs, notebooks, business PCs,
business workstations and servers.Storage solutions - The company
manufactures wide range of storage solutions such as standalone
drivers, HBA cards, EMC storage solutions etc catering wide range
of consumers.Office Imaging and telecom solutions - It has
partnered with the best in the industry like Toshiba, Infocus,
Duplo, etc to provide imaging solutions like projectors, plasma,
visual presenter and interactive presentation systems. It has
partnered with major players for providing voice,
videoconferencing, audio conferencing and broadcast solutions
according to the business needs.7.1 HCL Infosystems Product
Portfolio7.1.1 DESKTOPS AND NOTEBOOKS Business PCs Home PCs HCL
Laptops7.1.2 Intel WORKSTATIONS Infiniti challenger workstations
SUN Workstations7.1.3 AMD WORKSTATIONS 34Infiniti Xcel Line 2200NL
Infiniti Xcel Line 2200SY7.1.4 SERVERS Intel Servers Infiniti
Global Line Servers IGL Entry Level Servers IGL True Enterprise
Servers IGL Blades Servers IGL Itanium Servers Infiniti Solutions
AMD Optrons Servers Infiniti Xcel Line 2200AT Infiniti Xcel Line
2200MI Infiniti Xcel Line 2200AZ Infiniti Xcel Line 4200TL Other
Servers SUN Servers HP Risc Servers & Workstations
7.1.5 THIN CLIENTS Winbee Thin Clients SUN Thin Clients7.1.6
DISPLAY PRODUCTS SUN Thin Clients7.1.7 NETWORKING PRODUCTS Win
Smart Switch SNMP Managed Switch 7.1.8 SECURITY PRODUCTS HCL Info
Wall HCL Info SecuAccess HCL InfoVPNe HCL InfoNetMon HCL
InfoSurveillance HCL InfoSecuDesk - BiometricLogon Hcl InfoSecuDesk
SmartCardLogon HCL InfoSmartCard HCL InfoLoadBalancer
HCL InfoSMS HCLInfoDashboard HCL InfoAttendence HCL
InfoAttendance BN model HCL InfoAttendance SN model7.1.9 STORAGE
SOLUTIONS HCL Storage Solutions HCL Infiniti SAN ARRAY 2502FC HCL
IGL NAS Servers IGL NAS 1400 BT IGL NAS 2700 SP IGL NAS 2700 BD SUN
Storage Solutions EMC Storage Solutions7.1.10 TOSHIBA
NOTEBOOKS7.1.11 SOLUTIONS Infrastructure Services Networking
Services Security Services Facilities Management Services Domestic
Hardware Services7.1.12 PRESENTATION PRODUCTS AND SOLUTIONS
Projectors Hitachi Toshiba Infocus Plasma/LCD Hitachi Toshiba
Interactive Presentation System Hitachi FX Series Starboard Hitachi
T17SLX Interactive Panel Polyvision Walk and Talk Interactive Panel
Polyvision TS Series interactive Whiteboard Polyvision Walk and
Talk Interactive Whiteboard8. Distribution business of HCL
InfosystemsThe Distribution Business of HCL Infosystems Ltd. is
conducted from 2 companies: HCL Infosystems Ltd. (HCLI) Digilife
Distribution and Marketing Services Ltd (DDMS)DDMS is a 100%
subsidiary of HCLI and is involved in the fulfillment, logistics
and distribution for leading global brands in the field of
Information Technology (IT), Telecom, Digital Lifestyle, Consumer
Electronics, Small Appliances, Consumer Durables, Wellness Products
and Accessories.In DDMS, it also provides business consultancy to
companies planning to enter India.DDMS partners with Apple,
Sandisk, Lenovo, JBL, Delonghi, Omron, Penta, ZTE, Simmtronics,
HCLI for Tablets, Personal Computers and Learning Products. DDMS
touches almost every outlet type with its portfolio with best in
class reach to Organized Trade and General Trade across Urban and
Rural Markets. With a distribution network that reaches over
150,000 outlets across India directly or through distributors and
an additional reach via the wholesale channel - HCL are No 1 in
India. HCL is building an enviable reach in IT outlets and the
Value Added Reseller (VAR) network.9. Present leadership of HCL
Infosystemsa) Ajai Chowdhry Founder HCL AND Chairman-HCL
Infosystemsb) Harsh Chitale CEO and Whole Time Director
c) J V Ramamurthy President and Chief Operating Officerd)
Sandeep Kanwar Chief Financial Officere) Rothin Bhattacharyya
Executive Vice President, Marketing, Strategy & Business
Development, HCL Infosystemsf) Vivek Punekar Chief Human Resources
Officerg) Neeraj Jaitley President of Enterprise Solutionsh) Sanjay
David Sr. Vice President & Business Head - Distribution and
Marketing Servicesi) Princy Bhatnagar Vice President, Head-Consumer
Computing, HCL Infosystems
j) Gautam Advani Executive Vice President and Head Mobility
& Learning, HCL Infosystemsk) Sayantan Nandi Senior Vice
President and Business Head - HCL Care10. Alliances &
PartnershipsTo provide world-class solutions and services to all
our customers, we have formed Alliances and Partnerships with
leading IT companies worldwide. These alliances on one hand give us
access to the best technologies & products along with enhancing
our understanding of the latest in technology. On the other hand
they enhance our product portfolio, and enable us to be
one-stop-shop for our customers.HCL Infosystems has alliances with
global technology leaders Intel, AMD, Microsoft, HP, HP Networking,
IBM, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, NVIDIA, SAP,
Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, CA, RedHat,
Infocus, Duplo, Samsung and Novell.11. Organizational structure of
HCL InfosystemsHCL Infosystems has line structure as its
organizational structure. The features of a line organization are:
In line structure, authority flows from the top level to lower
levels through various managerial positions. The flow of
responsibility starts from lower level and flows towards higher
ones. Every subordinate is responsible to his immediate superior,
to perform work assigned to him. There is direct reporting
relationship between a superior and his subordinate. All managers
work in a line of authority in the relationship of superior and
subordinate and are known as line managers. The principle of unity
of command is followed for designing a line structure.
Figure No-1: Organizational structure of HCL Infosystems
12. Community Initiatives by HCL Infosystems12.1 HCLs Eco
SafeHCL believes in building a symbiotic relationship between them,
the manufacturers, the consumers and the recyclers with the aim to
promote integration and sustainability in their operations to have
least stress on the environment.HCL over the years has integrated
and innovated products for its customer's giving key emphasis on
product life cycle management, commencing from sourcing,
manufacturing to installation and recovery at the end-of-life of
the product to ensure protection of the environment, health and
safety of all stakeholders.In building a system to identify,
develop and sustain the maintenance of an environment management
system at corporate level they have formulated a program that is
refered as HCL's ecosafe.
12.2 HCLs Environment Management Policy under HCL ecoSafe
Aim The aim is to encapsulate knowledge, awareness, and key
developments on all environmental issues faced by today's world and
to incorporate these in HCL's operations assuring our commitment in
delivering quality products, solutions and services.
12.3 Management's Approach & Plans UndertakenThe key
objective under HCL ecoSafe is targeted at integrating
environmental management procedures into its business processes
thereby protecting the environment, health, and safety of all its
stakeholders. HCL commits to manufacture products that are
environment friendly in all respects and are free from hazardous
chemicals.12.3.1 HCL's commitment to sustainable developmentHCL
believes that integrating sustainability issues within our core
business would be of strategic importance for attaining our vision
of "creating tomorrow's enterprise together". We believe that the
three key areas of sustainability for HCL's future success would
require us to plan and act upon: Taking a lead on managing
environmental issues such as climate change and e-waste Bringing
about innovation and technological changes Attracting and retaining
talent12.3.2 Key initiatives under sustainable development:HCL's
environmental and chemical policies derived from its commitment to
sustainable development and its vision are geared to drive its
environment management program ensuring minimal impacts on the
environment through its products and operations. HCL strives to
extend its internal duty of care for the environment through the
EPR (Extended Producer Responsibility) covering the following
ongoing initiatives: HCL's E-Waste Management program Internal
waste Management program HCL's initiative on phasing out of toxic
chemicals HCL's initiative on increased use of recycled materials
HCL's Pan India support services Customer awareness programs on
EMSHCL Supports the Company's Financial Responsibility for End of
Life Product Management and offers its customers recycling options.
HCL offers corporate clients up-gradations and replacement options
for its product range. HCL supports the need to have an EPR/IPR
policy framework for our country over a period of time and believes
that a comprehensive legislation on these is the need of the hour
as enshrined in the Draft Guidelines for Environmentally sound
management of e-waste (by the Central Pollution Control Board and
the Ministry of Environment and Forest, Government of India) and
the National Environmental Policy.12.3.3 HCL's environmental policy
HCL is committed to conducting its business in a manner that
delivers Environmental, Health and Safety performance. This is
consistent with our commitment to corporate citizenship, social
responsibility and sustainability.
To accomplish this, we will: Meet or exceed applicable legal
requirements Proactively reduce occupational injury and illness
risks, and promote employee health and well-being Aggressively
pursue pollution prevention, energy conservation and waste
reduction in our operations Design and manufacture our products to
be safe to use and to minimize their environmental impact Share
information with our customers on environmentally responsible
end-of-life management services for HCL products Require our
suppliers to conduct their operations in a socially and
environmentally responsible manner Use an Environmental Management
System approach to establish goals, implement programs, monitor
technology and environmental management practices, evaluate
progress, and continually improve environmental performance Foster
a culture of environmental responsibility among employees and
management Harness energy conservation in our operations and
products and reduce carbon footprint Proactively address chemicals
phase-out through a chemical policy and initiate a program for
end-of the life product management as its individual
responsibility
12.4 HCLs E-Waste Management initiative12.4.1 Key Objectives:The
key objective of HCL's 'E-Waste Policy' aims at providing efficient
and easy product recovery options to its consumers to facilitate
responsible product retirement of all its manufactured EEE
products. The key objectives of the policy include :12.4.2 Product
design: HCL takes appropriate care in, designing and production of
products that facilitate dismantling and recovery/reuse.12.4.2
Separate collection/Recovery: HCL extends the recycling facility to
its users regardless of the fact, when and where they purchased the
product. HCL has created the online process of e-waste recycling
request registration, where customers (both individual and
corporate ) can register their requests for disposal of their
e-waste Increasing the number of collection points in co-ordination
with the recyclers Online facilitation of e-waste
disposalIncreasing customer awareness on E-Waste recycling and
participation of our valued customers through take-back Schemes for
old computers
12.4.5 Customer awareness and information: In all the products
shipped, HCL includes the e-waste related FAQs and contact details
of all its e-waste collection centres HCL assures transparent and
effective goal setting and customer awareness for E-Waste
management programmes. In all its user meets, HCL shares the
e-waste management details with its customers Apart from corporate
customers, HCL has extended its e-waste collection program to
retail customers also through its HCL Touch spread points spread
across the country
12.4.6 HCL`s Initiatives on Recycled Materials As a part of
HCL`s initiatives on recycled materials, HCL has adopted a stand to
use recycled materials in all the areas applicable. To begin with,
HCL has initiated measures to use recycled plastics in our
products. Plastics being one of the major component of the computer
system in different forms and based on its recyclable properties
HCL has initiated a drive among its suppliers to use recycled
plastics and other recyclable material in all their manufacturing
processes. As a part of its Go-green campaign, HCL has also urged
/encouraged its suppliers to Quantify the amount of recycled
materials in their products Increase the use of recycled plastics
in all the productsHCL is committed to increase the use of recycled
plastics and is actively pursuing the cause by giving a timeline to
its suppliers/vendors that 15% of all plastic requirements for HCL
products be supplied in the form of recycled plastic.
Chapter -2SWOT Analysis of the company
1. Strengths Its collaborations and joint ventures with
international companies such as Perot System, and partnership with
world leaders like Ericsson, Toshiba, Nokia, Oracle and Microsoft,
enable it to bring the best technology available worldwide to its
consumers. Fast paced and flexible work culture which provides its
employees autonomy to accomplish the task without much pressure
from the higher authorities. Thus, employees are motivated to give
their best to the organization. The core strength of HCL is the
talent and innovativeness of its people which enables it to provide
the right solution at the right time. The mass markets are handled
through a chain of dealers, resellers and retailers which help
bring technology usage closer to the individual. It has very strong
distribution network. 29 years of experience in handling the ever
changing IT scenario. Ability to understand customers business and
offer right technology. Excellent service & support
infrastructure Long standing relationship with customers. Its pool
of competencies: Hardware, Software, Training, Networking, Telecom
and System Integration. Ability to provide the cutting edge
technology at best-value-for- money. Pan India support &
service infrastructure. Leadership Proved to be an innovator and
leader in technology. Best-value-for-money offerings.2. Weakness No
proper marketing channels and strategies. Awareness of complete
line of products offered is not there in the market. Perception of
customers is that HCL is a local brand and is inferior to the
global brands. After sales service are not customer satisfactory.
Lack of HCL service centers. Less promotional campaigns3.
Opportunities Expanding disposable income of people. IT industry
booming at a rate of 45% every year. Increasing consumer awareness
about IT and its use. Tremendous untapped potential of IT products
in India. Increasing competition. Tie-ups with various MNCs enable
to extract their core competencies.4. Threats Less franchise
models. Local assemblers are biggest menace for the company. Entry
of MNCs i.e. IBM, Compaq giving direct competition. Govt.
instability has a long term repercussions affecting companys
policies & its growth. Technological shift as a result of
research & development.30
1