Hcl helps a leading airline in asia reduce 25% of its it cost

TRAVEL

HCL helps a leading airline in Asia reduce 25% of its IT cost

The airline is the flag carrier of Hong Kong with operations spanning passenger and cargo services to 114 destinations in 36 countries worldwide, including code shares and joint ventures.

In the space of a year, our engagement areas with this client spanned: Application Portfolio Assessment (APA) for better visibility of application

inventory, and portfolio optimization Maintenance and enhancements of the CUPAC System (DCS, LDP, FDC,

ABC) and its interfaces Assessment of a Service Center for providing consulting services for in-

sourcing of CPA’s Help Desk

BACKGROUND

The airline was evaluating the visibility of its applications portfolio and IT spend for further investments during the economic downturn. It faced challenges in:

Providing visibility into its applications inventory Allocating Total Cost of Ownership for the applications Establishing a platform for centralized IT Portfolio Management Establishing a platform for ongoing Application Portfolio Monitoring Optimizing its portfolio to reduce redundancy and risk Aligning applications to the business Identifying outsourcing options for its IT Portfolio

CHALLENGES / OBJECTIVESSNAPSHOT

Vertical: Travel, Transportation & Logistics Micro-vertical: Travel

Service Areas: Application Portfolio Assessment (APA), Application Maintenance and Enhancement

IPs / Frameworks: HCL’s APO Methodology enabled by PRIZM™

With the aid of cutting edge tools, we were able to help optimize the applications portfolio and mitigate obsolescence In terms of visibility provided:

Made an inventory of live and obsolete applications. PRIZM™ enabled dependency diagrams for the entire applications portfolio and also provided visibility into the utilization of resources across IT, which helped enable optimal performance

In terms of agility delivered: Aligned business functions with the applications portfolio and established a platform for cost

administration. We also provided recommendations for process improvements that would help increase delivery efficiency

In terms of sustainability provided: Realigned the applications portfolio according to customer priorities, and PRIZM™ enabled the

required dashboards for continued monitoring and maintenance of the applications portfolio In terms of scalability planned:

Our optimization recommendations in certain areas led to over 30% savings and over 50% reduction in the application landscape and automation of manual processes, amongst other benefits

RESULTS / BENEFITS

THE SOLUTION

Allocated TCO for all applications Rationalized the IT spend and created a stable platform for optimized administration Reduced IT spend by over 25% in identified clusters for optimization Reduced the legacy application footprint by over 75% Removed all redundant applications that existed as a result of M&A activities Improved alignment to defined enterprise architecture guidelines Realigned the application portfolio to business priorities

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 88,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world.

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