HCCO OM Metrics Example

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Maki

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thin

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en Order Management M04SOTAT & POTAT:

Hyperscale and Cloud Customer Operations

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1. POTAT

2. SOTAT

3. Buckets for SOTAT Avg.

4. Buckets for SOTAT Avg.

Agenda

The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.

Vince Lombardi

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– HP is continually trying to find ways to improve results through process efficiency and better business practices.

Context

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POTAT

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POTAT AVG (in buckets)

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POTAT Vol Distributed (in buckets)

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– Order Volume / PO Detail etc.

Details

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– Facebook account, PO’s X-Y-Z (Vol3) – Over 30 sent to review to Jon. Feedback mentions problem was XYZ and root case was fixed. Can happen again if XYZ and become cycle issue unless.

Conclusions:

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SOTAT

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Context

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Context

2341

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– Order Volume / PO Detail etc.

Details

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– Facebook account, PO’s X-Y-Z (Vol3) – Over 30 sent to review to Jon. Feedback mentions problem was XYZ and root case was fixed. Can happen again if XYZ and become cycle issue unless.

Conclusions: