Technology at Check-in By Courtney Levy, Cristian Guzman, Jayme Hattrup, and Morgan Westawsk i
Technology at Check-in
By Courtney Levy, Cristian
Guzman, Jayme Hattrup, and
Morgan Westawski
The
Conc
ept
• Check-in/checkout• Push notification on arrival• Skip the line• Deactivates upon checkout
*Starwood installed the system in
30,000 rooms in 2015
SPG Keyless
https://www.youtube.com/watch?v=9MX7Mo4fDdY
The
Cust
omer
Pe
rspe
ctive
• Easy check in• Less human interaction• Creates new use of lobby area• Easy access• Technology
Pros
• Convenient • Quick check in• Less human interaction• Business traveler• Allows lobby to become a new kind of space• Everything is in one
place• Access to pool and
other amenities
Cons
• Less human interaction• Resort or family vacation• Concierge • Not all customers have
smartphones• Out of battery• No cell service
The
Hote
l Pe
rspe
ctive
• Best in a business hotel setting.• Streamline the check-in
process.• Decrease Front Office Supplies expense.
• Redistribute roles within employees.• But would provide less
employee guest interaction.
Pros
• Less supplies such as key cards, paper, ink, and pens.• Faster check-in for
returning guests.• Fewer personnel needing to be staffed at one time.• New use for the lobby.
Cons
• Less welcoming to new guests.• Less flexibility in room
and reservation changes.• Glitches in the system.
Secu
rity
• App Security• Customer Security• Hotel Security
Pros
● Makes securities life a bit easier.● Guests are less vulnerable and more
secure.● Narrows list of suspects if an item goes missing in your room.
Cons
● Extra cost for router, server and trusted workers for the encryption● Delay entering rooms
in case of emergency● Tracking illegal activity is harder
Our O
pini
on
Our opinion would be to implement a system that increases the use of a smartphone app to help streamline the check-in and check
out process while also increasing
security. We understand the need
for the front desk staff and would
thus continue to staff the front
desk in the hopes to slowly
minimize its need but continue to
have the services that the front
desk provides. This would be
most beneficial in a business
hotel setting.
The
Futu
re
• Apple watch• Hilton plans on having 600,000 keyless rooms by the end of 2016• Access to everything
will be encrypted through technology.
The
Futu
re
In the future we predict most people will have smartphones and will in turn benefit greatly from this system. The role of front desk agents will slowly shift to the concierge and bellmen in regards to welcoming guests and guiding their experience.
Questions and Answers