Hay Resources Direct - Concept Design Marketing: A ... · Hay Resources Direct 116 ... competency assessment ... provides salespeople with the practical development assistance they

Hay GroupHay Resources Direct116 Huntington AvenueBoston, MA 02116617.927.5080800.729.8074Fax 617.927.5008Email [email protected]://www.hayresourcesdirect.haygroup.com

Hay Resources Direct

2006CatalogVolume 18

New! Kolb Learning Style AccessoriesKolb Learning Style Inventory Revised EditionKolb Team Learning Experience Facilitator’s Guide Kolb Learning Style Technical Manual

Assessment and Development Tools

Leadership Effectiveness | Competencies | Learning & Self-Development | Customer Service| Values | Emotional Intelligence

MCB3700N

table of contentsProgramsAccreditation Programs

• Emotional Competence Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

• Pathfinder—The On-line Development Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

• Climate Improvement Accreditation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

ProductsCompetencies

• The Manager Competency Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

• Leadership Competency Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

• Managerial Competency Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

• Sales Competency Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

• Emotional Competence Inventory—University Edition . . . . . . . . . . . . . . . . . . . . . . . . 14

• Related Books. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Learning & Self-Development

• The Kolb Learning Style Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

• The Kolb Personal Learning Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

• The Kolb Learning Style Exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

• The Kolb Team Learning Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

• The Boyatzis-Kolb Adaptive Style Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

• The Boyatzis-Kolb Learning Skills Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

• Related Books & Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Leadership Effectiveness

• Managerial Style Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

• Management Situation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

• Coaching Process Questionnaire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

• Tower-Building Exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

• Organizational Climate Exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

• Style & Climate Reference Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

• Influence Strategies Exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

• Optimizing Team Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

• Pulse Surveys (Online Leadership Style and Organizational Climate). . . . . . . . . . . . . . 42

• Related Books. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Values/Customer Service

• Personal Values Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

• Service Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Team Effectiveness

• The Kolb Learning Style Exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

• The Kolb Team Learning Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

• Tower-Building Exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

• Optimizing Team Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Implementing 360° Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Sampler Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Consulting Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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8 Hay Resources Direct • Call Toll Free 800.729.8074 • www.hayresourcesdirect.haygroup.com

Competencies

“A competency is an underlying characteristic of an individual that is causally related to criterion-referenced effective and/or superior performance in a job or situation.”

—Spencer and Spencer, Competence at Work

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The Competency ClustersThe Manager competencies reflect the challenges that today’s manager faces. This model contains 11 competencies, organized in four clusters.

• Managing Yourself

– Empathy

– Self-Control

– Self-Confidence

• Managing Your Team

– Developing Others

– Holding People Accountable

– Team Leadership

• Managing the Work

– Results Orientation

– Initiative

– Problem Solving

• Managing Collaboratively

– Influencing Others

– Fostering Teamwork

The Manager Competency Portfolio (MCP)—360°For more than 35 years, Hay Group has been a trusted provider of competency assessment and development products and services. Our work with leadership teams spans a number of industries and geog-raphies. Many of our clients are among the world’s most admired Companies. As a result, our competency database and survey process-ing capabilities are unrivaled. It is from that database that we have pulled this generic manager competency model, and via our top- notch technology and customer service that we administer the survey for you.

The competencies in the Hay model were chosen because they con-sistently distinguish outstanding managers from the rest. The com-petencies associated with outstanding manager fall into four clusters: Managing Yourself, Managing Your Team, Managing the Work, and Managing Collaboratively.

The Manager Competency Portfolio is a 360° competency assessment/development instrument. It was developed under the leadership of Signe Spencer, coauthor of the groundbreaking work, Competency at Work; and is based on an analysis of Hay Group’s unrivaled compe-tency database.

Let us put our research, expertise, and technology to work for you.

Price

Support Material

Level

$150 per assessment

Coaching guide

Off-the-shelf

Author/Developed by Hay Group

# of items/questions 38

Objective Identifies manager’s use of competencies

What’s measured? 4 Competency clusters—Managing Yourself, Managing Your Team, Managing the Work, Managing Collaboratively

Who completes it? Self, manager, direct reports, peers

How are results provided?

Returned to the Hay Group for processing

What type of feed-back report do I get?

Complete five-section report containing an introduction to the competencies, summary of results, MCP Model, detail report containing scores by rater group for each item.

Are there other types of reports available?

Composite reports, custom data cuts

Survey completion time

25–30 minutes

Survey process time frame

3-4 weeks

Minimum/Maximum # of raters

2/unlimited

Available languages English

Survey administration On-line

Call for sample feedback report

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Leadership Competency Inventory (LCI)

Leadership Competency Development AssistantNow that your participants have assessed their leadership competency, take them to the next level. Give them a guide to assist them through the process of developing key leadership competencies. The Development Assistant helps individuals establish a development schedule and empowers them to strengthen the competencies they require to achieve excellence in their role.

The Leadership Competency Development Assistant is an invaluable participant guide that provides—

• Definitions for an in-depth understanding of each competency

• Examples of behaviors and real-life situations indicative of each competency

• Obstacles, either situational or long-term, to utilizing a particular competency, and how to address them

• Resources for further development including reading lists, instructional videos, courses and workshops, exercises, and on-the-job activities

Bring your leaders to a higher level with this tool and notice improvement in the performance and productivity of your organization.

Provide each participant with this reference tool to keep the development momentum alive.

360° and/or Self-OnlyWhat is a leader? A leader is someone who can communicate a common and inspiring vision. While some people appear to be born leaders, most have developed into that role. Hay Group research has identified four competencies essential to effective leadership:

• Information Seeking

• Conceptual Thinking

• Strategic Orientation

• Customer Service Orientation

The LCI measures an individual’s use of these competencies, introduces the leadership model, analyzes motives and values, and provides competency development strategies.

The LCI can be used as a self-assessment tool only, or as a 360° tool using the feedback version. For more information on using the tool in a 360° manner please refer to page 48.

Price

Level

Participant questionnaire, scoring instructions and interpretive informa-tion—$69 per package of 10 booklets

Feedback questionnaires—$29 per package of 10 booklets

Development Assistant—$55 per pack-age of 10 booklets

Off-the-shelf

100

90

80

70

60

50

40

30

20

10

0

Percentage Customer Service Orientation

40

35

30

25

20

15

10

5

0

Information Seeking

40

35

30

25

20

15

10

5

0

Strategic Orientation

40

35

30

25

20

15

10

5

0

Conceptual Thinking

32

28

24

20

16

12

8

4

0



Objective Identify an individual’s use of 4 leadership competencies

What’s measured? 4 Competencies—Information Seeking, Conceptual Thinking, Strategic Orientation, Customer Service Orientation

Who completes it? Self only and/or manager, direct reports, peers


Self-scored—scoring instructions provided


Generic interpretive notes provided along with assessment


30–60 minutes


2/unlimited


Options Development Assistant available

Survey administration Paper-based

Call for a free sample

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Managerial Competency Questionnaire (MCQ)

Managerial Competency Development AssistantNow that your managers have completed the Managerial Competency Questionnaire (MCQ), take them to the next level with the Managerial Competency Development Assistant. Give each manager a guide to assist him or her through the process of developing key managerial competencies. The Development Assistant helps managers establish a development schedule and empowers them to strengthen the competencies they require to achieve excellence in their role.

This guidebook features—




• Resources for further development including reading lists, instructional videos, courses and workshops, exercises, and on-the-job activities

For a true impact on the organization and the bottom line, provide each participant with a Development Assistant to keep the development momentum alive.

360° or Self-OnlyWhat does it take to be a good manager? This question puzzles many, especially since the responsibilities of management are continually changing. A competitive world market, the blinding pace of techno-logical advancement, and a diversifying workforce are putting incred-ible demands on managers.

The MCQ measures a manager’s use of seven competencies found to distinguish successful managers from average performers.

The seven competencies are—

• Achievement Orientation

• Developing Others

• Directiveness

• Impact and Influence

These seven competencies are taken directly from Hay Group’s exten-sive work with clients from all industries and backgrounds. They are the most frequently exhibited competencies by top performers.

The MCQ can be used as a self-assessment tool only, or as a 360° tool using the feedback version. For more information on using the tool in a 360° manner please refer to page 48.

Price

Level



Development Assistant—$55 per package of 10 booklets

Off-the-shelf

100

90

80

70

60

50

40

30

20

10

0

Percentage Achievement Orientation

(ACH)

DevelopingOthers

(DEV)

Impact and Influence

(IMP)

Directiveness

(DIR)

Interpersonal Understanding

(IU)

Team Leadership

(TL)

Organizational Awareness

(OA)

32

28

24

20

16

12

8

4

0

32

28

24

20

16

12

8

4

0

32

28

24

20

16

12

8

4

0

32

28

24

20

16

12

8

4

0

32

28

24

20

16

12

8

4

0

32

28

24

20

16

12

8

4

0

32

28

24

20

16

12

8

4

0

• Interpersonal Understanding

• Organizational Awareness

• Team Leadership



Objective Identifies an individual’s use of 7 managerial competencies

What’s measured? 7 Competencies—Achievement Orientation, Developing Others, Directiveness, Impact and Influence, Interpersonal Understanding, Organizational Awareness, Team Leadership

Who completes it? Self and/or manager, direct reports, peers






30–60 minutes


2/unlimited





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Sales Competency Development AssistantTake the assessment generated by the Sales Competency Inventory into the development stage. The Sales Competency Development Assistant provides salespeople with the practical development assistance they need to design a developmental program and strengthen the compe-tencies crucial to becoming a top sales professional.This guidebook features—




• Resources for further development, including reading lists, instructional videos, courses and workshops, exercises, and on-the-job activities

Provide each participant with this invaluable guide and keep the development momentum going.

Sales Competency Inventory (SCI)

360° or Self-OnlyEver wonder what your top salespeople have that the rest of your salespeople do not? Hay Group’s extensive research has shown that the most successful salespeople share distinguishing competencies. What are those competencies?

• Achievement Orientation

• Initiative

• Customer Service Orientation

• Impact and Influence

• Interpersonal Understanding

How can you determine if your salespeople possess them? It’s simple. Use the SCI to determine the combination of competencies most important to the success of your salespeople and, ultimately, your organization.

Understand what makes your salespeople successful, and apply that knowledge to—

• Succession planning

• Sales training

• Performance planning/sales goals

The SCI can be used as a self-assessment tool only, or as a 360° tool using the feedback version. For more information on using the tool in a 360° manner please refer to page 48. Price

Level



Development Assistant—$55 per package of 10 booklets

Off-the-shelf

100

90

80

70

60

50

40

30

20

10

0

Percentage Customer Service Orientation

40

35

30

25

20

15

10

5

0

Achievement Orientation

InitiativeImpact andInfluence

32

28

24

20

16

12

8

4

0

Interpersonal Understanding

32

28

24

20

16

12

8

4

0

32

28

24

20

16

12

8

4

0

32

28

24

20

16

12

8

4

0



Objective Identifies an individual’s use of 5 sales competencies

What’s measured? 5 Competencies—Achievement Orientation, Initiative, Customer Service Orientation, Impact and Influence, Interpersonal Understanding

Who completes it? Self and/or manager, direct reports, peers






30–60 minutes


2/unlimited





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Emotional Competence Inventory—University Edition (ECI-U)

Available to schools and universities only!The Emotional Competence Inventory—University Edition (ECI-U) was developed by Daniel Goleman, Ph.D., author of Emotional Intelligence and Working with Emotional Intelligence, and Richard Boyatzis, Ph.D., author of the Competent Manager and Innovation in Professional Education. The ECI-U is the premier EI assessment instru-ment designed specifically for use within academic settings. This self-scored, 63-item assessment is available for self-assessment only, or as a multi-rater tool.

“As educators, we aspire to help our students acquire more than just knowl-edge. We strive to help them develop into concerned citizens, active partici-pants in their organizations and communities, and loving family members. Emotional intelligence competencies enable a person to use their knowledge effectively toward building a better society and becoming a better person. Insight from the ECI-U helps a person achieve these goals.”

Richard E. Boyatzis, Ph.D.Professor and Chairman, Department of Organizational BehaviorWeatherhead School of ManagementCase Western Reserve University

The ECI-U can be used in the classroom or in school programs focused on student development. It is easy to use and easy to under-stand, and provides insights that will help today’s students become tomorrow’s leaders—at work and in life.

ECI-U Model Price

Level

Paper

Self-assessment, scoring instructions, interpretive information, development tips—$100 per package of 10 booklets

Self-assessment, multi-rater scoring instructions, interpretive information, development advice—$100 per package of 10 booklets

Rater assessment—$30 per package of 10 booklets

On-Line

1–50 students:$15–self-only$30–Multi-rater (includes self)

50–100 students:$10–self-only$20–Multi-rater (includes self)

Off-the-shelf, available to schools/universities only!

Author/Developed by Daniel Goleman, Ph.D., Richard E. Boyatzis, Ph.D., and Hay Group

# of items/questions 63 items, measuring 21 competencies

Objective Assess Emotional Intelligence

What’s measured? Self-Awareness, Social Awareness, Self-Management, Relationship Management

Who completes it? Self and/or peers/colleagues


Self-scored—scoring instructions provided—on-line version scores automatically


Generic interpretive notes provided along with assessment and development tips


20–30 minutes for self-assessment onlyMulti-rater process can take 1–3 weeks


2/unlimited


Survey administration On-line and Paper based. Only available to schools/universities

Online Group Account• Same day set up• No set-up fee• Free demo for facilitator/instructor• Free access to various reports—raw scores,

participant activity, composite, etc.• 800 number support• Easy to use and manage

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ECI-U Testimonials

“My adult graduate students in leadership valued the ECI—University edition and have developed goals that will help them become more effective in their professional roles. The ECI—University Edition is affordable, user friendly and a powerful tool that is both relevant and resonant in their personal and professional lives.” Geri Grossman, Executive coach & Adjunct Professor

“We use the ECI-U as part of our masters program for administration—It is part of their initial session—personal and professional assessment. The results: dialogue after use of the instrument is incredible! It leads directly toward student study and research into EQ. Perfect!” David Darneu, Drake University

“In my work at The School at Columbia University and at the Hunter College Leadership Center, I have found the ECI-U to be an accessible and valuable tool for coaching educators. It is simple and quick to complete and provides a wonderful frame for reflection, and a great springboard for skill building, in the service of professional/personal growth.” Robin Stern, Ph.D., Hunter College Leadership Center

“We use two versions of the ECI for leadership classes. The ECI University Edition is used in our, leadership and the Power of Emotional Intelligence, a course open to all of our Masters students and the ECI 360 version is used in our Summers Principal Academy Program designed for high performing teachers and aspiring leaders with a com-mitment to working in urban settings. Our students have found both versions of the tool invaluable for starting the journey of internalizing how EI competencies relate to their work and overall effectiveness as leaders.” Dr. Terrence E. Maltbia, Teachers College, Columbia University

“The ECI-U provided a very useful tool for adding a self-assessment component to a course that covered emotional intelligence. It was invaluable for the students to be able to reflect on their own strengths and development needs in terms of the EI competencies that we had covered in books and case studies. The ECI-U is simple and easy to use, but also comprehensively covers the different facets of emotional intellignece.” Ben Dattner, Ph.D., New York University

“As the Dean of Students at Grand Rapids Theological Seminary (Grand Rapids, MI) I use the ECI-U as a tool to help students better understand their own personal competencies for vocational ministry. The ECI-U provides a well informed (360 degree) benchmark to engage in conversation with students about areas of strength and areas of needed growth. Each student takes the ECI-U at our seminary and I meet personally with each student to go over the results. All students that have taken the ECI-U have commented that it was very helpful.” Peter Osborn, Ph.D. (ABD), Grand Rapids Theological Seminary

“I use the ECI-U with undergraduate students in my Principles of Management course. They see it as providing data on personal development, modeling self-assessment and it becomes a “real” foundation for many follow-up applica-tions to EI and leadership. The instrument is easy to use, provides loads of useful data in a format conducive to dia-logue and experiential learning. Patrick X. Crotty, Daemen College

“The ECIU has served as a critical tool for the reflection of aspiring leaders in the Hunter College Administration and Supervision Program. Over two years, these aspiring leaders use their strength and challenged competencies to develop into the ideal school leader they hope to become.” Janet Patti, Program Co-Director, Hunter College

“The ECIU is an extremely useful tool which makes measurement of EI comptencies simple and efficient. The staff at Hay Resources Direct are more than helpful; they actively take the role of partners, invested in a quality outcome.” Michael Lechner, Ph.D., Associate Professor, Michigan State University College of Human Medicine

“I use the ECIU with seniors who are about to enter graduate school or the professional world and with Leadership Studies majors who are taking a class in Emotional Intelligence. The ECIU provides the students with a valid tool to help them gain insight into how they function on intrapersonal and interpersonal levels. I have the students write a self-reflection paper and write a development plan early in the semester and then assess their progress near the end of the semester related to the development plan. Because the ECIU is available on line, the turn-around time is very efficient and students can complete the assessment and have their scores during the first week of class.” Korrel Kanoy, Acting Vice President for Academic Affairs, Professor of Psychology, Peace College

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Competence at WorkLyle M. Spencer, Jr., Ph.D., and Signe M. Spencer©1993

Competence at Work presents a systematic approach to hiring the right people, at any level, within your organization.

This comprehensive book teaches managers, human resource professionals, and consultants about the job-competence-assessment (JCA) methodology. Based on 20 years of research by David McClelland and Hay Group, the JCA methodology provides an accurate, objective, easy-to-learn way of predicting job performance and success. Use the JCA method to interview, screen, and assess potential candidates for managerial, techni-cal, sales, or other positions.

This book explains how to—

• Conduct the Behavioral Event Interview (BEI)

• Use the Competency Dictionary

• Use the generic competency models

Competency Assessment Methods Lyle M. Spencer, Jr., Ph.D., David C. McClelland, Ph.D., and Signe M. Spencer©1992

Paper presented at American Psychological Association Annual Conference, August 1990

In order to meet the changing demands of the marketplace, organizations need to innovate more rapidly and manage and motivate people at all levels. This book introduces McClelland’s and the Hay Group's competency identification process, which specifies motives, traits, and social skills that predict job per-formance. More than 20 years of research have confirmed this unique competency-assessment method as one of the foremost in the field.

While competencies can be developed, it is more cost-effective to hire a person already possessing the core competencies and motives necessary to do the job, rather than to try to develop them. Using the job-competence-assessment (JCA) method, human resource professionals are equipped to hire the right person for the right job. A better match between the competencies of the employee and the requirements of the job means higher job performance.

This book serves as an entry point to the Behavioral Event Interview, offers a sample Competency Dictionary for managerial and professional jobs, and highlights human resource applications for the competency assessment data.

Books

The Competent ManagerRichard E. Boyatzis, Ph.D.©1982

Based on the assessment of more than 2,000 managers, this book identifies 19 competencies that are crucial to effective managerial performance across industry lines. It provides concrete criteria for the identification, assessment, and development of managerial talent. This logical and integrated model of managerial compe-tence can be applied to—

• Intelligent hiring/promotion decisions

• Management development training

• Performance appraisal

• Career pathing

• Job design

Price

Cover

# of Pages

$15

Softcover

44

Price

Cover

# of Pages

$123

Hardcover

348

Price

Cover

# of Pages

$95

Hardcover

308

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Emotional IntelligenceDaniel Goleman, Ph.D.©1995

Is IQ the best measure of intelligence? No. Daniel Goleman asserts that our traditional view of intelligence is far too limited. Goleman shares real-life situations in which people with modest IQs succeed while people with higher IQs do not. He attributes this success to an ability to understand and manage emotions. He refers to this ability as emotional intelligence and basically defines it as—

• Knowing yourself

• Managing yourself

• Recognizing others’ emotions

• Managing others’ emotions

Using specific everyday examples, Goleman states that while childhood is a critical time for developing emotional intelligence, these skills can be developed and strengthened throughout life.

The Emotional Intelligent WorkplaceCary Cherniss, Ph.D., Daniel Goleman, Ph.D.©2001

The Emotionally Intelligent Workplace is written by two leaders in the emotional intelligence field, Cary Cherniss and Daniel Goleman, and a blue-ribbon panel of contributors, most of whom are from the Consortium for Research on Emotional Intelligence in Organizations. This indispensable resource takes emo-tional intelligence into the workplace, showing how to measure and promote these performance-enhancing abilities within organizations. The Emotionally Intelligent Workplace first examines emotional intelligence as a concept, exploring issues of its definition and measurement. It then explores human resource applications in more depth, revealing how organizations can increase emotional intelligence through use of standard human resource functions, such as hiring and performance management systems. Finally, the authors offer specific training and development interventions based on emotional intelligence theories, showing how to improve the individual competencies that are crucial to organizational success.

Price

Cover

# of Pages

$33

Hardcover

352

Price

Cover

# of Pages

$13.95

Softcover

309

Working with Emotional IntelligenceDaniel Goleman, Ph.D.©1998

Daniel Goleman, author of the 1995 best-selling book Emotional Intelligence, now shows why emotional intel-ligence has become the new yardstick for success for CEOs and junior hires alike. Drawing on unparalleled access to business leaders around the world and citing in-depth research by Hay Group's consultants and staff, he documents an astonishing fact: in determining star performance in every field, emotional intelligence mat-ters twice as much as cognitive abilities, such as IQ or technical expertise. The impact of emotional intelligence is even greater at the top of the leadership pyramid.

Goleman analyzes both the inner competencies that enable us to manage ourselves—ranging from self-awareness to motivation—and essential social strengths such as influence, conflict management, and team building. He vividly shows how these play out in some of the top corporations in the world today, and includes the dam-age done when they are lacking. He creates a blueprint for the “emotionally intelligent organization” that will shape training and development programs for years to come.

Price

Cover

# of Pages

$13.95

Softcover

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Making Great Leaders—VideoDaniel Goleman, Ph.D.©2000, 2001

Daniel Goleman, Ph.D., author of the best-sellers Emotional Intelligence and Working with Emotional Intelligence, provides an overview of Emotional Intelligence (EI) and introduces his EI model in this seven-segment, 45-minute video. The overriding theme: EI is of critical importance to leaders in organizations today. The good news: it can be developed.

What will you see?

• The four clusters: Self-Awareness, Self-Management, Social Awareness, Social Skills

• History of the EI movement

• Insights into the human brain

• Examples of EI making a difference in everyday life

Price

Media

Length

$50

Video

7 Segments45 Minutes

EI GameEmotional Intelligence (EI) is the ability to manage emotions (your own and those of others). It is critical to the success of all kinds of interactions—those at work, at home , and at play. EI-OH! TM introduces players to the concept of emotional intelligence, and allows them the opportunity to test their own level of EI.

The flexible game design allows facilitators to choose from an array of options regarding how the game will play out.

• Use the Flash Cards to test players knowledge of the EI concepts, and/or to challenge them to pick the most emotionally intelligent responses to real life situations.

• Use the full game board, so that you can really bring these concepts to life for your workshop participants.

• Customize the game for your workshop, by following one of the “theme” designs, such as “Every Man for Himself ”, “Team Competition”, and “Negotiate This”.

EI-OH! TM is a great follow-up activity for participants who have been assessed with the Emotional Competence Inventory (ECI) on page 4, or as an addition to any workshop/session that focuses on the EI model—Self-Awareness, Self-Management, Social Awareness, and Relationship Management.

Each Game PackageIncludes

1 Game Board

2 Decks of Flash Cards

6 Colorful Game Pieces

1 Set of Dice

1 Facilitator Guide/Directions

Coming Soon

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consulting services

51Hay Resources Direct • Call Toll Free 800.729.8074 • www.hayresourcesdirect.haygroup.com

Sampler PackagesHay Group

Purchase a sampler package to evaluate the instruments and determine the right mix for your training program. Each sampler contains actual questionnaires, feedback surveys, development guides, and scoring instructions, where applicable, for all items listed.

Learning Style SamplerHay GroupOnly $65 for materials valued at $100!

• Boyatzis-Kolb Adaptive Style Inventory (ASI)

• Kolb Learning Style Inventory (LSI), Version 3

• Facilitator’s Guide to Learning

• Boyatzis-Kolb Learning Skills Profile (LSP)

• Kolb Personal Learning Guide (PLG)

• Stuck Truck Exercise (LSE)

• Kolb Team Learning Experience Workbook (TLE)

• Learning Style Reference Card

Deluxe SamplerHay GroupOnly $95 for materials valued at $120!

• Leadership Competency Inventory (LCI)

• Managerial Competency Questionnaire (MCQ)

• Sales Competency Inventory (SCI)



• Boyatzis-Kolb Learning Skills Profile (LSP)

• Coaching Process Questionnaire (CPQ)

• Influence Strategies Exercise (ISE)

• Management Situation Checklist (MSC)

• Managerial Style Questionnaire (MSQ)

• Trainer’s Guide (MSQ)

• Organizational Climate Exercise II (OCE II)

• Style & Climate Reference Card

• Personal Values Questionnaire (PVQ)

• Optimizing Team Development (OTD)


• Service Solutions (SS)

• Manager Competency Portfolio (MCP)

A la Carte SamplerHay GroupCreate your own sampler package.$30 for a maximum of six instruments—choose from the following:



• Kolb Personal Learning Guide (PLG)

• Stuck Truck Exercise (LSE)

• Leadership Competency Inventory (LCI)

• Managerial Competency Questionnaire (MCQ)

• Sales Competency Inventory (SCI)

• Coaching Process Questionnaire (CPQ)

• Influence Strategies Exercise (ISE)

• Management Situation Checklist (MSC)

• Managerial Style Questionnaire (MSQ)

• Organizational Climate Exercise II (OCE II)

• Personal Values Questionnaire (PVQ)

• Emotional Competence Inventory—University Edition (available to schools and universi-ties only)


• Service Solutions (SS)

• Learning Style Reference Card (LSIRC)

• Style and Climate Reference Card (SCRC)

• Manager Competency Portfolio (MCP)

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consulting services


The Hay Group: Worldwide Consultants to Management

About the Hay GroupHay Group is a global organizational and human resources consulting firm. We actively seek to improve our clients’ business in ways that are unparalleled by other consulting firms.

How We Think about BusinessWe improve business performance by focusing on critical “people, cultural, or organizational” issues that either enhance or restrain success. We work uniquely in the areas of organization structures and roles, reward, and talent management to help our clients achieve their strategic objectives. While we have distinct services in each of these areas, we can also solve problems by combining services so that clients receive just the right solution for their situation.

How We WorkWe partner with clients and do not over-run them with consultants. We strive to increase the capability of our clients. We trans-fer our know-how so that—irrespective of the solution—our clients’ organizations are stronger as a result of working with us. Therefore, our solutions are not “one off.” They help sustain performance. As a result, Hay maintains an active role inside many ongoing people and organizational processes in some of the world’s most admired companies.

Our Foundation Our services are supported by an extensive knowledge base, databases, and original research into both organization effectiveness and executive and management behavior. Good data with great science are at the heart of our solutions. As a result, our recom-mendations are authoritative, which enables clients to make better choices and in turn strengthen their organizations.

Our LocationsWe are a global company operating in more than 41 countries. This reach enables us to offer unique services to multinational companies. Because we see similar problems in different contexts, we offer clients unique perspectives. We are also very aware of cultural differences and the importance of understanding local practices as well as global trends. That is why almost all our local markets are led by citizens of that respective country.

Our PeopleWe apply the same techniques we offer clients to ensure we have the best people. We want our people to be interesting, respon-sive, and not afraid to offer thought-provoking insights.

Thought LeadershipWe are thought leaders: we offer clients insights from our research and consulting work to shape the business agendas of func-tional leaders and chief executives in global organizations.

About Hay Resources DirectFor more than 20 years, Hay Resources Direct (formerly the Training Resources Group) has been a trusted provider of research-based, assessment and development products. Educators, independent consultants, government agencies, non-profits, and corporate trainers look to us for product solutions.

We publish and distribute our own product line as well as products deigned by experts in their fields such as David Kolb—expe-riential learning, and Daniel Goleman—emotional intelligence. In addition we train professionals in the use of select methodolo-gies—leadership styles, organizational climate and emotional competence.

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ordering information


Place Your OrderChoose from the following five convenient ordering options:

1. Order by phone. Call Hay Resources Direct at 800-729-8074 or 617-927-5026,Mon–Fri, 9 A.M.–5 P.M. EST.

2. Order by fax. Complete and fax a copy of the order form to 617-927-5008.

3. Order by mail. Complete and mail a copy of the order form, along with your payment or purchase order, to

Hay Resources Direct Hay Group 116 Huntington Avenue Boston, MA 02116

4. Order on the Internet: http://www.hayresourcesdirect.haygroup.com

5. Order by E-mail: [email protected]

Shipping and Handling: All orders are sent UPS Ground, unless otherwise specified. Charge is eight percent of invoice total, minimum $10. Express and international shipping charges will vary. (See order form, page 54.)

On-line Accounts

Call 800-729-8074• No set-up fee. • Same day account set-up• Credit card required to set up account

Copyright Protection All materials and products featured in this catalog are copy-right-protected and may not be reproduced without written permission from Hay Resources Direct. Reproduction in any format, including reprinting, translation, photocopying, or copying onto any electronic media, including the Internet, is a violation of copyright law. Requests for permission must be sent in writing to Hay Resources Direct, Hay Group, 116 Huntington Avenue, Boston, MA 02116. Include a full expla-nation of your request, the number of copies needed, and your name, address, and telephone number. Please allow two weeks for processing your request.

Return PolicyHay Resources Direct will provide refunds for returns made within 30 days of the invoice date. Items returned after 30 days, but within one year, may be returned for merchandise credit only. Items must be returned via a traceable method (e.g., UPS) in their original product packaging and in saleable condition. Please include a copy of the invoice along with a contact name and phone number. Sampler packages are not returnable.

Send returns to:

Hay Resources DirectHay Group116 Huntington AvenueBoston, MA 02116

Call 800-729-8074 or 617-927-5080with any questions.

Discounts AvailableOff-the-Shelf Products:

Educational and not-for-profit—20% discount (no minimum)

Quantity % Discount 5 pkgs 5%10 pkgs 10%20 pkgs 15%50 pkgs 20%

Accreditation Programs:

If you ar already accredited in one of Hay Group’s programs, save $500 on your next accreditation.

Pricing NoteParticipant packages include 10 participant questionnaires and 10 scoring and interpretation booklets.

Feedback packages include 10 feedback questionnaires only.

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Products Qty Unit Cost TotalCompetenciesLeadership Competency Inventory (LCI) $69LCI Feedback Questionnaire $29Leadership Competency Development Assistant $55Managerial Competency Questionnaire (MCQ) $69MCQ Feedback Questionnaire $29Managerial Competency Development Assistant $55Sales Competency Inventory (SCI) $69SCI Feedback Questionnaire $29Sales Competency Development Assistant $55ECI—University Edition Self-Assessment only $100ECI—University Edition Self-Assessment with Multi-Rater Scoring $100ECI—University Edition Rater Questionnaire $30Learning & Self-DevelopmentKolb Team Learning Experience Set $125Kolb Team Learning Experience Set (with LSIs) $165Kolb Learning Style Inventory, Version 3.1 (LSI 3.1) $90Facilitator’s Guide to Learning $50LSI Reference Card $45LSI T-Shirt $19.99LSI Floor Mat $100Kolb Personal Learning Guide (PLG) $28Boyatzis-Kolb Adaptive Style Inventory (ASI) $69Kolb Learning Style Exercise (LSE) (Stuck Truck) $49Kolb Learning Style Exercise (Stuck Truck) Leader’s Notes $10Boyatzis-Kolb Learning Skills Profile (LSP) Set $50LSP Workbooks $40LSP Score Sheets $10LSP Cards $10

Leadership EffectivenessManagerial Style Questionnaire (MSQ) $79MSQ Employee Version $29MSQ Peer Version $29Management Situation Checklist (MSC) $33Coaching Process Questionnaire (CPQ) $79CPQ Feedback Questionnaire $29Tower-Building Exercise (TBE) $85TBE Flipcharts $30Organizational Climate Exercise (OCE II) $79OCE II Feedback Questionnaire $29Style & Climate Reference Card (SCRC) $55Influence Strategies Exercise (ISE) $79

ISE Feedback Questionnaire $29Optimizing Team Development $69

Values/Customer ServicePersonal Values Questionnaire (PVQ) $69Service Solutions (SS) $75

All prices subject to change without notice

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Additional ShippingCharges

There may be additional fees depending on size of package and destination. Customer will be notified prior to shipment.

Outside U.S. & Canada:Add $30.00

Express to Canada:Add $25.00

Overnight within the U.S.:Add $20.00

Second Day within the U.S.:Add $10.00

Ground to Canada:Add $10.00

Products (cont’d) Qty Unit Cost TotalSampler PacksLearning Style Sampler $65Deluxe Sampler $95Create your own sampler. List instruments below: $30

On-Line AssessmentsKolb Learning Style Inventory, Version 3.1 (LSI 3.1) $15Personal Values Questionnaire (PVQ) $10Boyatzis-Kolb Learning Skills Profile (LSP) $10

Pulse SurveysStyle and Climate $80Style Only $45Climate Only $45

ECI-USelf-Assessment $15Multi-Rater Assessment $30

BooksCompensation for Teams $60Competency Assessment Methods $15Competence at Work $123The Competent Manager $95Emotional Intelligence $13.95Emotionally Intelligent Workplace $33Experiential Learning $115Primal Leadership $21.50Innovation in Professional Education $41Power: The Inner Experience $35Reengineering Human Resources $110Reward Management $49.95Working with Emotional Intelligence $13.95Leading Teams $22.22Resilience Factor $11.50

Subtotal Shipping & Handling (8% of subtotal, minimum $10) MA add 5% tax, PA add 6% tax Additional fee (if applicable) TOTAL

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Hay GroupHay Resources Direct116 Huntington AvenueBoston, MA 02116617.927.5080800.729.8074Fax 617.927.5008Email [email protected]://www.hayresourcesdirect.haygroup.com

Hay Resources Direct

2006CatalogVolume 18

New! Kolb Learning Style AccessoriesKolb Learning Style Inventory Revised EditionKolb Team Learning Experience Facilitator’s Guide Kolb Learning Style Technical Manual

Assessment and Development Tools

Leadership Effectiveness | Competencies | Learning & Self-Development | Customer Service| Values | Emotional Intelligence

MCB3700N

Hay Resources Direct - Concept Design Marketing: A ... · Hay Resources Direct 116 ... competency assessment ... provides salespeople with the practical development assistance they

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