Harrow Town Centre Bus Changes - Consultation Report · 2019-11-05 · town centre especially between Harrow bus station and Northwick Park Hospital. The consultation, launched on

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Harrow town centre bus changes Consultation Report November 2019

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Contents

Executive summary ..................................................................................................... 5

Summary of issues raised during consultation ......................................................... 5

Next steps ................................................................................................................ 5

1. About the proposals ............................................................................................ 6

1.1 Introduction .................................................................................................... 6

1.2 Detailed description of proposals ................................................................... 7

2. About the consultation ...................................................................................... 11

2.1 Purpose ........................................................................................................ 11

2.2 Potential outcomes ....................................................................................... 11

2.3 Consultation history ...................................................................................... 11

2.4 Who we consulted ........................................................................................ 12

2.5 Dates and duration ....................................................................................... 12

2.6 What we asked ............................................................................................. 12

2.7 Methods of responding ................................................................................. 12

2.8 Consultation materials and publicity ............................................................. 12

2.9 Analysis of consultation responses .............................................................. 14

3. Summary of consultation responses ................................................................. 15

3.1 Summary of responses to Question 1 .......................................................... 15



3.4 Questions 4 and 5 ........................................................................................ 25





3.9 Summary of responses to Question 10 ........................................................ 41

3.10 Summary of responses to Question 11 ..................................................... 43




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3.16 Summary of stakeholder responses .......................................................... 52

4. Next steps ......................................................................................................... 55

Response to common issues raised ...................................................................... 56

Appendix A: Detailed analysis of open text comments .............................................. 58

Question 3: ‘Anything else you would like us to consider’ ...................................... 58

Question 10: ‘Comments about the quality of the consultation material’ ................ 65

Appendix B: Consultation material ............................................................................ 67

Appendix C: Consultation questions.......................................................................... 76

Appendix D Stakeholders consulted ......................................................................... 81

Appendix E Additional Map Analysis ......................................................................... 85

Tables and Figures

Table 1: Frequency of use of the various routes ...................................................... 15

Table 2: User type of the various routes ................................................................... 15

Table 3: Impact of the proposals on the journey times of ‘regular users’.................. 19

Table 4: Impact of the proposals on the journey times of all users ........................... 20

Table 5: Commonly raised issues by theme ............................................................. 21

Table 6: Number of users who agreed with this statement ....................................... 23

Table 7: Number of respondents who agreed with this statement ............................ 23

Table 8: Number of respondents who agreed with this statement ............................ 24

Table 9: Number of respondents who stated that the route should not be changed 24

Table 10: Number of respondents who agreed with this statement .......................... 25

Table 11: Geographical distribution of respondent postcodes .................................. 26

Table 12: Postcode location of ‘regular users’ of each route .................................... 28

Table 13: Postcode region of ‘regular users’ whose journey would become longer . 29

Table 14: Total number of responses from ‘regular users’ per association with the

area and per route ......................................................................................... 34

Table 15: Distribution of responses from ‘regular users’ per association with the area

and per route ................................................................................................. 34

Table 16: Total number of responses from ‘regular users’ whose journey would be

made longer, per association with the area and per route ............................. 36

Table 17: Distribution of responses from ‘regular users’ whose journey would be


Table 18: Total number of responses, per association with the area and per

postcode area ................................................................................................ 38

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Table 19: Distribution of responses, per association with the area and per postcode

area ............................................................................................................... 38

Table 20: Responses to Question 9 ......................................................................... 41

Table 21: Number of comments per quality and theme ............................................ 41

Table 22: Most commonly mentioned responses by theme ..................................... 43

Table 23: Distribution of respondents by gender ...................................................... 43

Table 24: Distribution of respondents by ethnic group ............................................. 44

Table 25: Distribution of respondents by age ........................................................... 44

Table 26: Number of ‘regular users’ per age group per route ................................... 45

Table 27: Total number of ‘regular users’ per age and per route, whose journey

would be made longer ................................................................................... 47

Table 28: Distribution of respondents by sexual orientation ..................................... 48

Table 29: Distribution of respondents by religious faith ............................................ 48

Table 30: Number and distribution of responses to Question 16 .............................. 49

Table 31: Total number of responses per response type and route ......................... 49

Table 32: Total number of responses per response type and route, made by

respondents whose journey times are expected to increase ......................... 51

Figure 1 Proposed changes map ............................................................................... 8

Figure 2: Route usage .............................................................................................. 16

Figure 3: Route usage by ‘regular users’ of at least one route ................................. 17

Figure 4: Route usage of ‘regular users’ of at least two routes ................................ 18

Figure 5: Map of respondent postcodes ................................................................... 26

Figure 6: Percentage distribution of respondent postcodes by borough................... 27

Figure 7: Map of respondent postcodes in Harrow ................................................... 28

Figure 8: Postcode location of ‘regular users’ of each route ..................................... 29

Figure 9: Postcode region of ‘regular users’ whose journey would become longer .. 30

Figure 10: Anticipated impact on journey times of the route 186 proposal ............... 31

Figure 11: Anticipated impact on journey times of the route H9 proposal ................ 32

Figure 12: Anticipated impact on journey times of the route H10 proposal .............. 32

Figure 13: Anticipated impact on journey times of the route H14 proposal .............. 33

Figure 14: Distribution of responses from ‘regular users’ per association with the

area and per route ......................................................................................... 35

Figure 15: Distribution of responses from ‘regular users’ whose journey would be


Figure 16: Distribution of responses, per association with the area and per postcode

area ............................................................................................................... 39

Figure 17: Respondent postcodes per association to the area ................................ 40

Figure 18: Distribution of comments per quality and theme ..................................... 42

Figure 19: Distribution of ‘regular users’ by age per route ........................................ 46

Figure 20: Distribution of ‘regular users’ by age and per route, whose journey would

be made longer .............................................................................................. 47

Figure 21: Distribution of responses by response type per route ............................. 50

https://jacobsengineering-my.sharepoint.com/personal/eric_manners_jacobs_com/Documents/Documents/Project_TfL%20Harrow%20bus%20changes/Reporting/Consultation%20Report_Harrow%20Bus%20Changes_20191003.docx#_Toc21026958







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Figure 22: Distribution of responses by response type per route, made by

respondents whose journey times are expected to increase ......................... 52

Executive summary

This document explains the processes, responses and outcomes of the consultation

on a review of how we operate bus services across Harrow town centre. The aim of

this review was to better match passenger demand with bus capacity around Harrow

town centre especially between Harrow bus station and Northwick Park Hospital.

The consultation, launched on 18 June 2019, included proposed changes to four bus

routes serving Harrow town centre: routes 186, H9, H10 and H14. The consultation

closed on 31 July 2019.

There were 1,294 responses (including 8 stakeholders).

The majority of respondents for all routes stated that the proposals would make their

journey longer. The exception to this was the H14 where just under half (49 per cent)

stated this.

Summary of issues raised during consultation

The two main issues raised by respondents to this consultation were as follows:

Curtailment of route 186 at Harrow bus station would make it more difficult to

access Northwick Park Hospital

Removal of routes H9 and H10 from Rushout Avenue and Northwick Avenue

would make it more difficult to access Northwick Park Station

There were also related concerns that the proposals would have negative impacts on

elderly and disabled people.

Next steps

We have reviewed the consultation responses and as a result of these we have

made some changes to our proposals. We will be going ahead with these revised

proposals in late 2019;

Routes H9 and H10

Proceed with the original proposal to withdraw route H9/H10 from Northwick

Avenue and Rushout Avenue in both directions so the route will no longer

serve the stop at Northwick Park Station. Although some respondents

expressed opposition to this change, we consider that quicker journey times

for 1,800 passengers per day make this a beneficial change to the network.

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Proceed with the original proposal to relocate the terminus of circular route

H9/H10, from Harrow Bus Station to the Northwick Park Hospital complex.

In addition, it is proposed to extend the route to terminate at the St Mark’s

Hospital stand, following the current alignment of route 186 around the

hospital perimeter road. This would benefit passengers travelling to/from the

rear of the hospital complex.

Route 186

Postpone the proposal to withdraw route 186 between Harrow Bus Station

and Northwick Park Hospital. We are introducing several additional bus

changes in and around the Harrow area in December 2019 and over the next

12-18 months we will reconsider the 186 route to Northwick Park Hospital as

part of our ongoing review of the changes matching passenger demand to bus

capacity.

In addition the postponement will allow time for the planned residential-led

development on land adjacent to the hospital to evolve and become finalised.

Construction of this development is planned to begin in early 2021 (subject to

planning consent) and will necessitate a further reconsideration of the bus

network serving the hospital.

Relocate the terminus of route 186 to be one stop prior to St Mark’s Hospital,

at the stop named Northwick Park Hospital Social Club. Route 186 would not

serve the stop at St Mark’s Hospital due to insufficient space. This may mean

an additional walk of up to 300 meters for around 100 passengers per day, but

some passengers may benefit from this change as they will be able to board

at the Social Club stop, where currently you can only alight (the extended

H9/10 service would continue to provide the link between St Mark’s Hospital

and Harrow Bus Station).

Route H14

We will not proceed with the extension of route H14 to terminate at St Mark’s

Hospital.

1. About the proposals

1.1 Introduction

Buses play a unique role in the life of London. They are the most accessible form of

public transport and they provide the widest and densest network of travel options for

distances that are too long to walk or cycle. Good reliable bus services are

fundamental to how our customers move around the city.

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The bus network is crucial to London’s continued economic and social development

and will be vital in meeting the Mayor’s Transport Strategy target of 80 per cent of

journeys being made using sustainable transport options by 2041.

In 2016 the Mayor introduced the Hopper fare which has already helped millions of

passengers make affordable bus journeys across London. The Hopper fare allows

Londoners to make multiple journeys within one hour at no extra cost.

In 2018, a review of the network in and around Harrow town centre was completed.

The aim of this review was to better match passenger demand with bus capacity. As

a result of the review, we proposed changes to some bus routes and sought views

on them.

1.2 Detailed description of proposals

Withdraw route 186 between Harrow bus station and Northwick Park Hospital.

Route 186 would terminate at Harrow bus station

Move the terminus of circular route H9/H10 from Harrow bus station to

Northwick Park Hospital

Withdraw bus route H9/H10 from Northwick Avenue and Rushout Avenue, in

both directions, and instead operate a more direct service along Kenton Road

between Kenton station and Northwick Park roundabout

Extend route H14 from Northwick Park Hospital’s main entrance to terminate

at St Mark’s Hospital, following the existing alignment of route 186

We previously consulted on the withdrawal of route 223 between Northwick Park

Hospital and Harrow bus station. Following the consultation feedback and a recent

review of buses between Harrow and Northwick park hospital, we are no longer

proposing this. Route 223 will continue to terminate at Harrow bus station.

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Figure 1 Proposed changes map

Withdraw route 186 between Harrow bus station and Northwick Park Hospital.

Route 186 would terminate at Harrow bus station. By making this change we want

to:

Improve bus reliability for customers using route 186

Better match customer demand along this route to the services we provide;

and

Help reduce air pollution and congestion in Harrow town centre by running the

right amount of buses in the area

Several bus routes run between Harrow bus station and Northwick Park Hospital

resulting in too many buses for the number of passengers who travel between these

locations. At the busiest time of the day, only 13 buses per hour are required to meet

demand. The current bus network provides 34 buses per hour. To better match

capacity with demand, we are proposing to terminate route 186 at Harrow bus

station.

The 186 proposal would mean a reduction of 5 buses per hour on the roads between

Harrow bus station and Northwick Park Hospital. This connection to/from the hospital

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would continue to be served by 26 buses per hour in the peaks which would meet

passenger demand. The bus network is kept under constant review and we would

monitor these routes if the proposals are taken forward, to ensure demand continues

to be met.

A further benefit of the 186 proposal is it would reduce the number of journeys the

route takes along College Road, helping to reduce air pollution and congestion in

Harrow town centre.

The proposed change to route 186 would remove a direct link for around 400

passengers per weekday who currently travel between stops east of Wealdstone and

stops south of Harrow bus station, 300 of these passengers travel to the hospitals.

These passengers could still complete their journeys by changing buses at Harrow

bus station, with a bus to/from the hospital about every 2 minutes.

The proposal is also expected to have a positive impact on the reliability of route 186

which will benefit over 17,000 passengers who use the route daily.

Move the terminus of circular route H9/H10 from Harrow bus station to

Northwick Park Hospital.

We also proposed to terminate the H9 and H10 where route H14 currently

terminates at Northwick Park Hospital’s main entrance and Maternity Unit. This

would provide a much improved direct link to Northwick Park Hospital from areas to

the southwest of Harrow town centre, including South Harrow and Rayners Lane.

The change of terminus on route H9/H10 would remove the shortest direct link

between Harrow town centre and bus stops along Christchurch Road, via Kenton

Road. This change would affect around 85 passengers per weekday, who would

need to change once at either Kenton Road or Wealdstone High Street at the same

bus stop to complete their journey. Alternatively, they could continue to use the

longer direct link on route H9/H10 via Rayners Lane and South Harrow.

Withdraw bus route H9/H10 from Northwick Avenue and Rushout Avenue, in

both directions.

This change was considered due to requests from local residents and stakeholders

to review this section of these routes. Following our review, we found that

withdrawing the H9/H10 from Northwick Avenue and Rushout Avenue would benefit

around 1,800 passengers per weekday travelling through the area, with journey

times reduced by between 2 and 4 minutes. In addition, passengers using the

westbound stop on Kenton Road (which is not currently served by the H10) would

benefit from more frequent services.

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Withdrawing routes H9/H10 from Northwick Avenue and Rushout Avenue would

mean they no longer serve the stop directly outside of Northwick Park station. This

would impact around 500 passengers per weekday who travel to/from this stop on

routes H9/H10. These passengers would either have an additional walk of around

350 metres to access nearby stops on Kenton Road or would need to interchange

with the H18/H19.

Routes H18 and H19 would continue to serve the Northwick Park Station stops using

Rushout Road and Northwick Avenue.

Extend route H14 from Northwick Park Hospital main entrance to terminate at

St Mark’s Hospital.

Our proposal to extend route H14 to St Mark’s Hospital would increase capacity from

5 to 7 buses per hour in the peak times, to stops at the rear of Northwick Park

Hospital complex, including the Accident & Emergency department. It would also

create new links from Hatch End and Headstone Drive to the rear of Northwick Park

Hospital.

Depending on the views expressed as part of this consultation, we were aiming to

introduce these changes in December this year.

Route 223

Route 223 operates between Harrow bus station and Wembley Central. In 2017 we

consulted on proposals to withdraw route 223 between Harrow bus station and

Northwick Park Hospital. This was to better match the passenger demand for buses

in the area. As a result of the proposals in this current consultation, and feedback

from the 2017 exercise, we are proposing to abandon the previous proposal and

make no changes to route 223.

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2. About the consultation

2.1 Purpose

The objectives of the consultation were:

To give stakeholders and the public easily-understandable information about the proposals and allow them to respond

To understand the level of support or opposition for the change/s for the proposals

To understand any issues that might affect the proposal of which we were not previously aware

To understand concerns and objections

To allow respondents to make suggestions

2.2 Potential outcomes

The potential outcomes of the consultation were:

Following careful consideration of the consultation responses, we decide to proceed with the scheme as set out in the consultation

Following careful consideration of the consultation responses, we modify the proposals in response to issues raised and proceed with a revised scheme

Following careful consideration of the consultation responses, we decide not to proceed with the scheme

Our conclusion and next steps are set out in Chapter 4.

2.3 Consultation history

Route 223 was subject to a consultation in 2018. The proposals set out in that

consultation were not supported and as a result the proposals were reviewed.

Following the analysis of the 2018 consultation and subsequent review of other

routes, the 223 proposals were abandoned and thus formed part of this consultation.

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2.4 Who we consulted

We consulted members of the public and stakeholder groups who may have a view

on the proposals.

2.5 Dates and duration

The consultation was open between 18 June and 31 July 2019.

2.6 What we asked

We wanted to know from the consultation the impacts that the changes would have

on bus users and the community. We asked questions to find this out. We also

asked questions about the quality of the consultation and consultation material.

A full list of questions asked can be found in Appendix C.

2.7 Methods of responding

People could respond to the consultation by completing the online form, writing to

our freepost address, emailing us and attending one of the drop in sessions.

2.8 Consultation materials and publicity

2.8.1 Website

We created a website that laid out our proposals and also provided a link to the

online survey. The URL was https://consultations.tfl.gov.uk/buses/bus-changes-

harrow/.

2.8.2 Letters and/or leaflets

We produced a leaflet detailing the changes and why we were proposing them. This

leaflet was distributed to approx 22,000 addresses along all of the routes affected by

these proposals. A copy of this leaflet can be found in Appendix B.

The Harrow Town Centre BID arranged a mailout to local businesses to promote the

consultation to the business community.

https://consultations.tfl.gov.uk/buses/bus-changes-harrow/


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2.8.3 Emails to public

We sent an email to approximately 195,000 members of the public who have

registered details with TfL. These receipients would be users of TfL services in the

Harrow area. A copy of this email can be found in Appendix B.

2.8.4 Emails to stakeholders

We sent a letter to all local stakeholders who may have a view or interest in the

proposals. A copy of the email can be found in Appendix B. A full list of stakeholders

can be found in Appendix D.

2.8.5 Press and media activity

We produced a press advert for the consultation and circulated this to local media

outlets. A copy of the ad can be found in Appendix B.

LB Harrow promoted the consultation through their borough wide magazine Harrow

People. They also promoted it via the My-Harrow e-newsletter. Copies of the articles

can be found in Appendix B.

2.8.6 On-site advertising

We produced an advert for bus stops along all of the routes affected by these

proposals. A copy of the advert can be found in Appendix B

2.8.7 Digital advertising

We produced media advertising and targeted local websites and people in the area

using digital media. The advert was viewed by nearly 690,000 people. Just over

5,400 of these clicked through to the online consultation page. A copy of these

adverts can be found in Appendix B.

2.8.8 Public meetings, events and exhibitions

We held two public drop-in events for the Harrow bus change proposals. As the

proposals could change people’s travel plans to and from Northwick Park hospital

and station, we held both of the events in the hospital. We are grateful for the NHS

trust for allowing us to hold the events at the hospital.

The events took place on;

Thursday 27 June 2019 (13:00 - 16:00)

Tuesday 9 July 2019 (10:00 - 13:00)

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The address advertised for the events was Northwick Park Hospital, Watford Road,

Harrow, HA1 3UJ.

2.9 Analysis of consultation responses

The consultation analysis was undertaken by an external consultant, Jacobs, due to

the number of responses received. After a tender process, Jacobs were the

successful bidder and their analysis can be found in chapter 3.

Chapter 3 contains their analysis of the respondents and chapter 4 contains their

analysis of question responses. For closed questions, responses were analysed in

terms of totals and percentages for each question.

For open questions, the comments received were coded and grouped with the same

or similar themed comments which produced the code frames. The code frames

were initially developed from the first set of consultation response data sent to

Jacobs. These subsequently went through two stages of validation.

The final code frames can be found in Appendix A.

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3. Summary of consultation responses

3.1 Summary of responses to Question 1

We asked respondents to tell us which routes they used, at what frequency

they used the routes and if they regularly used more than one route.

The number of users of the routes 2-3 times a week plus the daily user numbers

were added together to arrive at a total for ‘regular users’. Excluding ‘Unanswered’,

all other bus users were added together to arrive at a total for ‘non-regular users’.

The frequency of route usage is summarised in Table 1 and Table 2.

Table 1: Frequency of use of the various routes

Frequency of use

Route 186

Route H9

Route H10

Route H14

Route 223

TOTAL

Daily 208 293 283 54 36 874

2-3 times a week

184 230 238 86 66 804

Once a week 82 67 75 52 49 325

1-2 times a month

167 92 91 75 78 503

Rarely 170 141 137 234 229 911

Never 83 129 126 260 282 880

Unanswered 400 342 344 533 554 2173

TOTAL 1294 1294 1294 1294 1294 6470

Table 2: User type of the various routes

User type Route 186 Route H9

Route H10

Route H14

Route 223 TOTAL

Regular Users 392 523 521 140 102 1678

Non-Regular Users

502 429 429 621 638 2619

TOTAL 894 952 950 761 740 4297

The route usage by percentage is summarised in Figure 2.

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Figure 2: Route usage

One of every six respondents (16 per cent) stated that they use route 186 on a daily

basis, whilst just over one fifth of respondents stated that they use routes H9 and

H10 on a daily basis. A slightly lower proportion of users (14, 18 and 18 per cent)

use routes 186, H9 and H10 2-3 times a week. 31, 26, and 27 per cent of

respondents did not answer the question regarding routes 186, H9 and H10, whilst

around 1 in 5 respondents for each of these routes stated that they rarely or never

use the services.

For routes H14 and 223, respondents stated that they use the routes daily (4 and 3

per cent) and usage at 2-3 times a week was 7 and 5 per cent.

For these routes, slightly less than one fifth (18 per cent) stated that their usage was

rare with slightly more than one fifth (20 and 22 per cent) stated that they never use

31% 26% 27%

41% 43%

6% 10% 10%

20% 22%

13% 11% 11%

18%

18%

13%

7% 7%

6%

6%

6%

5% 6%

4%

4%

14%

18% 18%

7% 5%

16%

23% 22%

4% 3%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Route 186 Route H9 Route H10 Route H14 Route 223

Which of these buses do you use and how often do you use them?

Daily

2-3 times aweek

Once a week

1-2 times amonth

Rarely

Never

Unanswered

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these routes. 4 in 10 respondents left this question Unanswered for routes H14 and

223.

Please note that all percentages in this report are calculated from the total number of

respondents for each question, unless otherwise specified.

We asked ‘regular users’ of at least one route to state which routes they used

and how often.

The proportions of ‘regular users’ of at least one route is shown below in Figure 3.

Figure 3: Route usage by ‘regular users’ of at least one route

Around a quarter to a third of respondents (25, 35 and 34 per cent respectively)

stated that they use routes 186, H9 and H10 daily, with a very slightly lower

proportion (22, 27 and 28 per cent) using these routes 2-3 times a week. A lower

proportion of respondents highlighted that they rarely or never use these three

23%

13% 13%

34% 35%

6%

7% 7%

20% 21%

12%

9% 8%

18% 20%

10%

5% 5%

6%

6%

3%

4% 5%

5%

5%

22%

27% 28%

10%

8%

25%

35% 34%

6% 4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Which of these buses do you use and how often do you use them? Regular users of at least 1 Route

Daily

2-3 times aweek

Once a week

1-2 times amonth

Rarely

Never

Unanswered

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routes, whereas 18, 16 and 15 per cent of respondents stated that they rarely or

never use the 186, H9 or H10 bus routes.

For routes H14 and 223, 6 and 4 per cent respondents stated that they use the

routes daily whilst usage at 2-3 times a week was 10 and 8 per cent. For these

routes, a larger 20 per cent and 21 per cent of respondents stated that they never

use these routes, whilst 18 and 20 per cent of respondents stated that they rarely

use the route.

More than one third of respondents (34 and 35 per cent) did not answer regarding

their usage of routes H14 and 223.

We asked ‘regular users’ of more than one route to state which routes they

used and how often.

The proportions of ‘regular users’ of at least two routes is shown below in Figure 4.

Figure 4: Route usage of ‘regular users’ of at least two routes

30% 35%

32%

7%

17%

14%

16%

19%

22% 13%

7% 8%

4%

5% 6% 12%

41% 43%

12% 11%

17%

53% 52%

6% 6%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Which of these buses do you use and how often do you use them? Regular users of at least 2 Routes

Daily

2-3 times aweek

Once a week

1-2 times amonth

Rarely

Never

Unanswered

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Half of all ‘regular users’ of at least 2 routes stated that they used routes H9 and H10

daily and slightly less than half (41 and 43 per cent) used these routes 2-3 times a

week. Less than 1 in 11 ‘regular users’ use the H9 or H10 services once a week or

less.

30 per cent of respondents who use at least 2 routes regularly did not answer

regarding usage of route 186 and 16 per cent stated that they use this route rarely. 1

in 6 respondents (17 per cent) used route 186 daily.

Around one third of respondents who use of at least 2 routes daily or 2-3 times per

week (353 and 32 per cent) did not answer regarding their usage of routes H14 and

223, with 19 and 22 per cent stated that they rarely use and 17 and 14 per cent

never used. 6 per cent of respondents stated that they use either routes H14 and

223 daily with 12 and 11 per cent using them 2-3 times a week.


We asked respondents to tell us which routes they used, and their frequency

of travel, then asked the impacts of the proposals on their journey.


were added together to arrive at a total for ‘regular users’.

Table 3 displays the percentage of ‘regular users’ who stated that the proposed

changes to each route would make their journey longer.

Table 3: Impact of the proposals on the journey times of ‘regular users’

Regular Users

Don’t know

It would have no impact

Make it longer

Make it quicker

Not Answered

Not applicable

Route 186 2% 3% 79% 15% 0% 1%

Route 223 4% 4% 80% 9% 1% 2%

Route H9 3% 3% 82% 11% 1% <1%

Route H10 3% 4% 81% 11% 1% <1%

Route H14 9% 17% 49% 23% <1% 2%

Excluding the route H14, over three quarters of ‘regular users’ stated that their

journeys would be made longer because of the respective bus route changes. Low

proportions of ‘regular users’ (up to 4 per cent) stated that modifying the routes

would have no impact on them, except for route H14 where 17 per cent of ‘regular

users’ stated the proposal would not impact them.

One quarter of respondents for route H14 stated that the changes to the route would

make their journey quicker.

Table 4 below shows a summary of all respondents’ statements by route.

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Table 4: Impact of the proposals on the journey times of all users

Route 186 Don’t know


Make it longer

Make it quicker

Not Answered

Not applicable

Daily 2% 3% 81% 12% <1% 1%

2-3 times a week

6% 5% 79% 7% 1% 2%

Once a week 5% 11% 70% 12% 1% 1%

1-2 times a month

3% 10% 71% 14% 1% 1%

Rarely 8% 17% 56% 15% 0% 4%

Never 5% 19% 58% 11% 1% 6%

Unanswered 2% 6% 42% 7% 44% <1%

Route 223 Don’t know


Make it longer

Make it quicker

Not Answered

Not applicable

Daily 0% 3% 89% 6% 0% 4%

2-3 times a week

3% 3% 74% 20% 0% 0%

Once a week 2% 6% 71% 18% 0% 2%

1-2 times a month

4% 6% 76% 14% 0% 0%

Rarely 6% 10% 67% 14% 1% 2%

Never 4% 17% 64% 10% 0% 5%

Unanswered 3% 5% 53% 6% 32% 1%

Route H9 Don’t know


Make it longer

Make it quicker

Not Answered

Not applicable

Daily 1% 2% 86% 10% 1% 1%

2-3 times a week

4% 5% 78% 12% 1% 0%

Once a week 1% 13% 70% 15% 0% 0%

1-2 times a month

2% 13% 61% 21% 0% 4%

Rarely 7% 23% 49% 17% 1% 3%

Never 7% 17% 60% 8% 0% 9%

Unanswered 3% 5% 36% 4% 51% 1%



Make it longer

Make it quicker

Not Answered

Not applicable

Daily 2% 3% 84% 10% 1% 1%

2-3 times a week

4% 5% 76% 13% 1% 0%

Once a week 1% 11% 76% 12% 0% 0%

1-2 times a month

4% 12% 62% 19% 0% 3%

Rarely 7% 25% 50% 15% 1% 2%

Never 6% 15% 60% 10% 0% 10%

Unanswered 3% 6% 36% 4% 51% 1%



Make it longer

Make it quicker

Not Answered

Not applicable

21

Daily 11% 22% 41% 24% 0% 2%

2-3 times a week

7% 14% 55% 22% 0% 2%

Once a week 4% 13% 62% 19% 0% 2%

1-2 times a month

5% 13% 63% 19% 0% 0%

Rarely 4% 12% 68% 14% 1% 1%

Never 4% 12% 72% 7% 0% 5%

Unanswered 2% 2% 58% 5% 33% <1%


We asked respondents to tell us if there was anything else they would like us to

consider in relation to the proposed amendments for routes 186, H9, H10 and H14.

Respondents were able to provide open text answers to this question, and these

answers were then matched with similar answers to enable a more quantitative form

of analysis.

3.3.1 Issues commonly raised by theme

Of the 1,294 respondents to this consultation, 1,090 respondents (84 per cent)

provided a comment on their concerned areas of the scheme. The most common

themes raised by respondents are set out in Table 5. A detailed breakdown of all of

the specific responses received has been provided in Appendix A.

Table 5: Commonly raised issues by theme

Issue Route Count

Access to key locations

Do not change the route/s

All (total) 128

186 48

H9/H10 40

I support the proposal/s H14 12

Alternative route suggestion

Comments out of scope All (total) 12

Suggests rerouting the 186 service to avoid Harrow Bus Station and terminate at Northwick Park Hospital.

186 7

Suggests the H14 bus route be extended from Hatch End to Mount Vernon Hospital

H14 5

Suggests the H9/H10 go around Northwick Park Hospital to St Marks

H9/H10 4

General

Do not change the route/s All (total) 128

22

Issue Route Count

186 48

H9/H10 40

I support the proposal/s H14 12

Impact on equality monitoring groups

Proposal/s will have a negative impact on the elderly

All (total) 202

186 109

H9/H10 72

Proposal/s will negatively impact the disabled / injured / impaired

All (total) 177

186 93

Journey time and cost impact

Curtailment of route will negatively impact journey times All (total) 70

Curtailment of route will negatively impact the journey times of commuters

All (total) 53

H9/H10 36

Proposal/s will increase cost of travel (bus interchange outside of the hopper fare limits, taxi fares and parking charges due to shift to alternative modes of travel to Northwick Park Hospital)

186 33

Other suggestions

Suggests increased frequency

All (total) 45

186 22

H14 7

Suggests making Northwick Avenue / Rushout Avenue a one-way road

H9/H10 16

Safety and Security

Proposals may increase passengers' exposure to anti-social behaviour or risk to their safety due to interchange and increase in walking, including at night

All (total) 68

H9/H10 42

186 19

Proposal/s will reduce protection from the elements, especially in Winter

All (total) 28

Service provision

Proposal/s will leave insufficient bus services at Northwick Park Station

All (total) 36

H9/H10 23

Current service provision is insufficient / at capacity 186 9

Traffic related

Proposal/s will decrease public transport usage to Northwick Park Hospital / Northwick Park Station

All (total) 19

H9/H10 12

Proposal/s will force me to use alternative modes of travel (taxi, 18

23

Issue Route Count

personal car) 186 10

Travel and convenience

Curtailment will require more interchanging, causing inconvenience including getting on and off buses, crowding at bus stops, increased wait times and lack of adequate interchange information

All (total) 88

Respondent would find it difficult to change at Harrow Bus Station

All (total) 75

186 66

Proposal/s would inconvenience a lot of people as the route/s are very well utilised

H9/H10 33

Note: ‘All (total)’ indicates that the respondent either referred their comment to all routes proposed for

modification or did not specify the route to which their comments related.

3.3.2 Analysis of top 5 comments

The 5 most common responses given in this consultation are discussed below.

Curtailment of route will make it harder to access Northwick Park Hospital

Table 6: Number of users who agreed with this statement

Specified route Count Percentage

All respondents 224 21%

Route 186 177 16%

Routes H9/H10 25 2%

As shown in Table 6 above, one of every five respondents stated that the proposals

would make it harder to access Northwick Park Hospital. Most of these responses

related to route 186, though a small number of respondents attributed this negative

impact to other routes, all routes, or unspecified routes.


Table 7: Number of respondents who agreed with this statement



Route 186 109 10%

Routes H9/H10 72 7%

Route H14 1 <1%

Nearly one in every five respondents raised concerns that the proposals would have

a negative impact on the elderly. This concern was most frequently raised in relation

24

to the proposed termination of route 186 at Harrow Bus Station, with bus passengers

potentially being required to interchange to another bus route such as route H14 or

routes H9 and H10. The other related concern centred on the proposal to amend

route H9 and H10 so that they would no longer directly serve Northwick Park Station

via Northwick Avenue and Rushout Avenue.





Route 186 93 9%

Routes H9/H10 64 6%

Similarly, 16 per cent of respondents raised concerns that the proposals would

negatively impact disabled people, people with injuries, or people with other forms of

impairment. Of these respondents, the majority stated the concern as relating to the

proposed changes to route 186 while most of the others specified their concerns to

relate to the proposed changes to routes H9 and H10elchair spaces.

Do not change the route/s

Table 9: Number of respondents who stated that the route should not be changed



Route 186 48 4%

Routes H9/H10 26 2%

Route H14 1 <1%

More than one in every ten respondents stated simply that they did not want the

routes to change. In some cases, this comment was stated to relate to a particular

route or routes, but often it was a general statement with no elaboration provided on

the reasoning behind the comment. Where more detailed reasoning was provided,

this reasoning was captured within another coded comment.

25

Proposal/s will make it harder to access Northwick Park Station




Route 186 4 0%

Routes H9/H10 96 7%

Route H14 0 0%

Nearly one in ten respondents indicated a concern that the proposals would make it

harder to access Northwick Park Station. The majority of these respondents raised

this concern in relation to the proposed changes to routes H9 and H10, which would

stop on Kenton Road rather than travelling on Rushout Avenue and Northwick

Avenue allowing passengers to alight directly outside of the station.

3.4 Questions 4 and 5

The consultation survey requested that respondents provided the following

information:

Name – question 4

Email address – question 5

26


We asked for details of the respondent’s postcode so that we can understand from

which area they are travelling. We carried out a number of analyses on the

responses to this question to better understand respondents’ comments.

3.5.1 Postcode analysis of all respondents

350 of 1294 respondents did not answer this question, producing a 73% response

rate.

Table 11: Geographical distribution of respondent postcodes

Postcode Area No. %

LB of Harrow 900 70%

Inner London 32 2%

Greater London 9 1%

Outside of Greater London 3 0%

Unanswered 350 27%

Total 1294 100%

Figure 5: Map of respondent postcodes

27

Figure 5, Figure 7 and Table 11 show the geographic distribution of respondents’

home locations. These maps clearly show that the majority of respondents are from

the London Borough of Harrow (84 per cent), followed by the London Boroughs of

Brent and Barnet (each 7 per cent). Complementing these maps is a pie chart

showing the percentage of respondents from each borough. The pie charts and the

ranges of maps exclude all respondents who did not provide their postcode in the

consultation.

Figure 6: Percentage distribution of respondent postcodes by borough

84%

7%

7% 2%

Responses by Borough (per cent)

Harrow

Brent

Barnet

Other

28

3.5.2 Postcode analysis of ‘regular users’

The number of users of each route who indicated that they use the route 2-3 times a

week and those who use the route daily were added together to arrive at a total for

‘regular users’. Summarised in Table 12 and Figure 8 below are the distribution of

‘regular users’ of each route by Postcode area.

More than three quarters of respondents of all routes have said that their postcode is

within the London Borough of Harrow.

Table 12: Postcode location of ‘regular users’ of each route

Route LB of Harrow

Inner London

Greater London

Outside of Greater London

Unanswered Total

186 307 78% 11 3% 1 0% 1 <1% 72 18% 392

H9 410 78% 0 0% 4 1% 0 0% 109 21% 523

H10 410 79% 1 0% 2 0% 0 0% 108 21% 521

H14 115 82% 1 1% 0 0% 0 0% 24 17% 140

223 76 75% 1 1% 0 0% 1 1% 24 24% 102

Figure 7: Map of respondent postcodes in Harrow

29

Figure 8: Postcode location of ‘regular users’ of each route

The postcode regions of ‘regular users’ who indicated that their journey would be

made longer are shown below in Table 13 and Figure 9.

Table 13: Postcode region of ‘regular users’ whose journey would become longer

Route LB of Harrow

Inner London

Greater London


Unanswered Total

186 309 79% 7 2% 1 0% 1 <1% 74 19% 392

H9 331 77% 0 0% 2 1% 0 0% 97 23% 430

H10 326 77% 0 0% 1 0% 0 0% 94 22% 421

H14 56 81% 0 0% 0 0% 0 0% 13 19% 69

223 60 74% 0 0% 0 0% 1 <1% 20 25% 81

18% 21% 21%

17%

24%

3%

78% 78% 79% 82%

75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

186 H9 H10 H14 223

Please provide us with your postcode? Regular users

LB of Harrow

InnerLondon

GreaterLondon

Outside ofGreaterLondon

Unanswered

30

Figure 9: Postcode region of ‘regular users’ whose journey would become longer

For each route, more than three quarters of ‘regular users’ with a postcode within the

London Borough of Harrow state that their journeys would be made longer if the

proposals were implemented.

Below are a series of maps depicting the perceived journey impact for each route, as

indicated by Regular Bus Users are shown. Those who expect no change or do not

know what impact the changes will have are classified as ‘Neutral’.

19% 23% 22%

19% 25%

79% 77% 77% 81%

74%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

186 H9 H10 H14 223

Please provide us with your postcode? Regular users who identified 'make it longer'

LB of Harrow

InnerLondon

GreaterLondon

Outside ofGreaterLondon

Unanswered

31

Shown in Figure 10 above are the postcode locations of respondents who described

themselves as ‘regular users’ of route 186. A greater number of these respondents

are located in the northern section of route, where there are no proposed changes to

the route. This may suggest that the proposals will affect their journeys to

destinations further afield rather than near their homes, such as Northwick Park

Hospital – this is supported by the popularity of respondents stating that it will be

harder to access Northwick Park Hospital, as outlined in the earlier analysis of the

answers to question 3.

Furthermore, whilst there are a greater number of respondents stating that the

proposed change will make journeys longer, those who stated that their journeys

would be made quicker are largely located around Belmont, as well as to the south-

west of the study area.

Figure 10: Anticipated impact on journey times of the route 186 proposal

32

Figure 11: Anticipated impact on journey times of the route H9 proposal


33

Figure 11 and Figure 12 show the postcodes of respondents who indicated being

‘regular users’ of routes H9 and H10. The two maps are very similar, as the bus

routes are nearly identical but travelling in opposite directions on the same loop.

Respondents appear to use the two routes interchangeably, depending on the

direction they are travelling. As clearly shown, the majority of respondents who

claimed that that their journeys will be longer following the proposed changes are

situated in the north-east section of the bus route, indicating that the potential

removal of the service to Northwick Park Station will impact ‘regular users’ of this

route who responded to the consultation. This is consistent with level of concern

raised by respondents in Question 3 relating to the proposed changes to the H9 and

H10 bus routes making it harder to access Northwick Park Station. Meanwhile,

respondents situated around the southern part of the bus route were more likely to

state that the proposed changes would make their journey quicker.

Figure 13 depicts the results of the postcode analysis of the responses to the H14

route changes. This map shows that the respondent impacts are quite sporadic, but

negative impacts were raised more by respondents living to the east of the bus

route. A lower proportion of respondents who stated that their journeys would be


34

made longer as a result of the route’s changes reside to the east of the route. Those

residing to the west of the route are mainly split between those who stated that their

journeys would be made quicker and those who are neutral to the route’s changes.


We asked respondents to tell us about their association with the area.


were added together to arrive at a total number of ‘regular users’. Summarised in

Table 14 and Table 15 below and in Figure 14 are the ‘regular users’ of the routes by

association with the area.

Table 14: Total number of responses from ‘regular users’ per association with the area and per route

Bus Route

A local resident

A local business owner

Employed locally

A visitor to the area

A commuter to the area

Not local but interested in the scheme

A taxi/private hire vehicle driver

Other Total

186 359 8 46 16 52 2 1 9 493

H9 493 9 45 7 74 3 1 10 642

H10 490 9 50 7 74 3 1 9 643

H14 130 2 18 5 20 2 1 3 181

223 94 3 14 2 22 1 1 2 139

Total 1566 31 173 37 242 11 5 33 2098

Table 15: Distribution of responses from ‘regular users’ per association with the area and per route

Bus route A local resident


Employed locally





Other

186 73% 2% 9% 3% 11% 0% 0% 2%

H9 77% 1% 7% 1% 12% 0% 0% 2%

H10 76% 1% 8% 1% 12% 0% 0% 1%

H14 72% 1% 10% 3% 11% 1% 1% 2%

223 68% 2% 10% 1% 16% 1% 1% 1%

35

Figure 14: Distribution of responses from ‘regular users’ per association with the area and per route

More than three quarters of ‘regular users’ of routes H9 and H10 listed themselves

as local residents, whilst 73, 72 and 68 per cent of respondents stated that they were

‘regular users’ of routes 186, H14 and 223 respectively. For each bus route, the

second largest association with the area was indicated to be commuters into the

area, making up at least a tenth of each route’s ‘regular users’.

‘Regular users’ of the routes who stated their association with the area and also that

their journey would be made longer are summarised in the Table 16 and Table 17 by

count and percentage, followed by Figure 15.

11% 12% 12% 11% 16%

3% 3%

9% 7% 8%

10%

10%

73% 77% 76%

72% 68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

186 H9 H10 H14 223

Association with the area – Regular users

A localresident

A localbusinessowner

Employedlocally

A visitor to thearea

A commuter tothe area

Not local butinterested inthe scheme

A taxi/privatehire vehicledriver

Other (pleasespecify)

36

Table 16: Total number of responses from ‘regular users’ whose journey would be made longer, per association with the area and per route

Bus route

A local resident


Employed locally





Other Total

186 289 7 38 12 42 1 1 7 397

H9 407 8 35 6 62 2 1 8 529

H10 398 8 37 6 60 2 1 7 519

H14 66 1 7 3 11 1 1 3 93

223 75 3 12 2 20 1 1 2 116

Total 1235 27 129 29 195 7 5 27 1654

Table 17: Distribution of responses from ‘regular users’ whose journey would be made longer, per association with the area and per route

Bus Route

A local resident


Employed locally





Other Total

186 73% 2% 10% 3% 11% <1% <1% 2% 100%

H9 77% 2% 7% 1% 12% <1% <1% 2% 100%

H10 77% 2% 7% 1% 12% <1% <1% 1% 100%

H14 71% 1% 8% 3% 12% 1% 1% 3% 100%

223 65% 3% 10% 2% 17% 1% 1% 2% 100%

37

Figure 15: Distribution of responses from ‘regular users’ whose journey would be made longer, per association with the area and per route

Three quarters of ‘regular users’ of routes H9 and H10 who stated that their journeys

would be made longer are residents, whilst local residents in this category comprised

of a slightly lower at 73, 71, 65 per cent for routes 186, H14 and 223 respectively.

For each bus route, at least one of every six users who stated that their journeys

would be made longer either commute to the area or are employed locally.

Residents in each area are shown below in Table 18, Table 19 and Figure 16 by

their stated association with the area.

3%

11% 12% 12%

12% 17% 3%

3% 10%

7% 7%

8%

10%

3%

73% 77% 77%

71%

65%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

186 H9 H10 H14 223

Association with the area – Regular users who identified 'make it longer'

A local resident

A local businessowner

Employed locally



Not local butinterested in thescheme



38

Table 18: Total number of responses, per association with the area and per postcode area

Resident Area

Local Resident

Local business owner

Employed Locally

Visitor to area

Commuter to area

Not local but interested

Taxi Resident Area

Total

LB of Harrow

844 16 84 17 105 5 1 17 1089

Inner London

21 0 0 7 8 3 0 0 39

Greater London

2 1 1 3 1 3 0 1 12


1 0 1 0 1 0 0 0 3

Unanswered 167 3 17 8 21 2 0 2 220 Total 1035 20 103 35 136 13 1 20 1363

Table 19: Distribution of responses, per association with the area and per postcode area

Resident Area

Local Resident

Local business owner

Employed Locally

Visitor to area

Commuter to area

Not local but interested

Taxi Resident Area

Total

LB of Harrow

78% 1% 8% 2% 10% 0% 0% 2% 100%

Inner London

54% 0% 0% 18% 21% 8% 0% 0% 100%

Greater London

17% 8% 8% 25% 8% 25% 0% 8% 100%


33% 0% 33% 0% 33% 0% 0% 0% 100%

Unanswered 76% 1% 8% 4% 10% 1% 0% 1% 100%

39

Figure 16: Distribution of responses, per association with the area and per postcode area

More than three quarters (78 per cent) of ‘regular users’ from the London Borough of

Harrow stated that their association with the area is as a local resident, whilst one in

ten stated that they are a commuter to the area. The proportion of visitors to the area

increases to 18 and 25 per cent for respondents from Inner London and Greater

London, whilst those Outside of Greater London are evenly split between local

residents, being employed locally and commuters to the area.

Figure 17 below displays the spread of respondents by association to the area for

the four most popular associations with the study area.

8% 8%

25%

10%

21%

8%

33%

10%

18%

25%

4%

8%

8%

33%

8%

8%

78%

54%

17%

33%

76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Association with the area by region of residence

A localresident

A localbusinessowner

Employedlocally



Not local butinterested inthe scheme



40


We asked respondents to inform us whether they are responding on behalf of an

organisation, business or campaign group.

We requested that those wanting to do this would respond to the consultation in an official

capacity rather than solely completing the questionnaire. Stakeholder responses are

discussed in detail in section 3.16.


We asked respondents how they found out about the consultation.

Their answers are summarised below in Table 20:

Figure 17: Respondent postcodes per association to the area

41

Table 20: Responses to Question 9

How did you hear about the consultation? No. %

Received an email from TfL 409 32%

Not Answered 249 19%

Received a letter from TfL 83 6%

Social media 208 16%

Other (please specify) 227 18%

Saw it on the TfL website 51 4%

Read about in the press 67 5%

Total 1294 100%

Almost one third of respondents received an e-mail from TfL, and one in six

respondents heard about the consultation from social media. 11 per cent of

respondents stated that they either received a letter from Transport for London or

read about the proposals in the press, both of which are non-digital means of

communication. 18 per cent of respondents stated that they heard about the

consultation by an alternative means to those listed (‘Other’).


3.9.1 Consultation quality

We asked respondents what they thought about the quality of the consultation,

specifically considering a range of elements of the consultation.

Between 76 and 83 per cent of the 1294 consultation respondents answered each

element of this question. The detailed breakdown of answers to each element of the

question are set out in Table 21 and Figure 18 below.

Table 21: Number of comments per quality and theme

Component of consultation

Very good Good Adequate Poor

Very poor

Not applicable

Not Answered

Website structure & ease of finding what you needed

269 391 253 58 30 43 250

Written information

252 387 234 51 32 53 285

Maps, images & related diagrams

255 379 240 55 24 70 271

Online survey 257 438 235 37 24 28 275

42

format

Website accessibility

241 450 200 26 19 64 294

Events & drop-in sessions

80 145 155 50 55 475 334

Promotional material

96 158 168 58 73 410 331

Total 1450 2348 1485 335 257 1143 2040

Figure 18: Distribution of comments per quality and theme

Website accessibility had the largest percentage of respondents who rated the

consultation component as ‘Very good’ or ‘Good’. Events & drop-in sessions

experienced the lowest percentage of ‘Very good’ and ‘Good’ ratings from

respondents (at 12 and 7 per cent respectively), followed by promotional material

19% 22% 21% 21% 23% 26% 26%

3% 4% 5%

5%

37% 32%

4%

6%

4% 4% 4%

3%

4% 4%

20% 18% 19%

18% 15%

12% 13%

30% 30% 29% 34% 35%

11% 12%

21% 19% 20% 20% 19%

6% 7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

What do you think about the quality of this consultation?

Very good

Good

Adequate

Poor

Very poor

Notapplicable

NotAnswered

43

having a slightly larger proportion of respondents rating the components ‘Very good’

and ‘Good’ (8 and 12 per cent respectively).

3.9.2 Further comments on the consultation

We asked our respondents whether they had any further comments on the

quality of the consultation.

This question received 290 comments, from 229 different respondents (18 per cent

of the 1,294 total respondents). Displayed below in Table 22 is a summary of the

most common responses by theme. A detailed analysis of all comments received in

response to this question is set out in Appendix A.

Table 22: Most commonly mentioned responses by theme

Category Response Total

Positive Agree the consultation was of very good quality 9

Neutral No comments provided 57

Comments not related to consultation quality 45

Negative Consultation materials were of poor quality 14

Suggestions Consultation material should be more widely available offline

13

Comments not related to consultation quality

Please do not implement the proposal/s 10


We asked respondents to inform us of their gender.

Responses to this question are set out in Table 23 below.

Table 23: Distribution of respondents by gender

Gender No. %

Male 469 36%

Female 515 40%

Gender Neutral 1 <1%

Trans Female 2 <1%

Trans Male 1 <1%

Prefer not to say 79 6%


Total 1294 100%

44


We asked respondents to inform us of their ethnic group.

Responses to this question are set out in Table 24.

Table 24: Distribution of respondents by ethnic group

Ethnic Group No. %

Asian or Asian British 430 33%

Black or Black British 46 4%

Mixed 21 2%

White 381 29%

Other Ethnic Group 11 1%



Total 1294 100%


Respondents were asked to inform us of their age.


Table 25: Distribution of respondents by age

Respondent No. %

Under 15 4 <1%

16-20 36 3%

21-25 53 4%

26-30 71 5%

31-35 65 5%

36-40 78 6%

41-45 69 5%

46-50 72 6%

51-55 92 7%

56-60 89 7%

61-65 98 8%

66-70 81 6%

71+ 158 12%



Total 1294 100%

45

Table 26 below displays the distribution of ‘regular users’ of each of the bus routes

specifically named in the consultation by age group. This is followed by a graph

displaying these results by the percentage of ‘regular users’ in each age group for

each of the relevant bus routes.

Table 26: Number of ‘regular users’ per age group per route

Route

Under 15

16-25 26-35 36-45 46-55 56-65 66+

Prefer not to say

Not answered Total

186 1 31 45 54 59 56 83 41 22 392

H9 2 44 67 63 51 64 84 45 28 448

H10 2 44 68 63 51 67 85 43 25 448

H14 1 9 20 22 20 24 26 15 3 140

223 1 6 16 23 9 23 15 7 2 102

Total 7 134 216 225 190 234 293 151 80 1530

46

Figure 19: Distribution of ‘regular users’ by age per route

For all routes excluding route 223, those aged 66 and older made up the largest

percentage of users for each bus route, making up around one in five ‘regular users’

for each bus route (21 per cent for route 186 and 19 per cent for routes H9, H10 and

H14). For route 223, both groups aged 36-45 and 56-65 each made up 23 per cent

of ‘regular users’. Among all respondents, those younger than 15 years old made up

the smallest proportion of ‘regular users’ for any given route as they made up 2 per

cent of respondents or less. Except for route 233, respondents aged 26-35, 36-45,

46-55 and 56-65 made up similar proportions of ‘regular users’ for each bus route

(with differences not exceeding 4 per cent).

Table 27 and Figure 20 display the total number and percentage of ‘regular users’ by

age who stated that the proposed changes for each bus route would make their

journeys longer.

6% 6% 10%

10% 10%

11% 7%

8%

10% 10%

6%

6%

11%

15% 15%

14%

16%

14%

14% 14%

16% 23%

15%

11% 11%

14% 9%

14%

14% 15% 17% 23%

21% 19% 19% 19%

15%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Age – Regular users

66+

56-65

46-55

36-45

26-35

16-25

Under 15

Prefer not tosay

NotAnswered

47

Table 27: Total number of ‘regular users’ per age and per route, whose journey would be made longer

Route 16-25 26-35 36-45 46-55 56-65 66+ Prefer not to say

Not Answered

Total

186 23 33 43 47 46 67 35 20 315

H9 43 69 65 48 59 68 44 31 430

H10 43 69 65 47 59 67 41 27 421

H14 7 9 12 13 8 10 7 2 69

223 5 12 16 8 18 13 6 2 81

Total 121 192 201 163 190 225 133 82 1316

Figure 20: Distribution of ‘regular users’ by age and per route, whose journey would be made longer

Among ‘regular users’ who stated that their journeys would be made longer, those

aged 66 or older only maintained the largest share of ‘regular users’ for route 186

6% 7% 6% 3%

11% 10% 10%

10% 7%

7% 10%

10% 10%

6%

10%

16% 16%

13%

15%

14%

15% 15%

17%

20%

15%

11% 11% 19%

10%

15%

14% 14% 12%

22%

21% 16% 16% 14% 16%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Age – Regular users who identified 'make it longer'

66+

56-65

46-55

36-45

26-35

16-25

Under 15

Prefer not tosay

NotAnswered

48

(21 per cent), whilst those aged 26-35 equally had the largest share of respondents

to this question for routes H9 and H10 (16 per cent). For route H14, those aged 46-

55 made up the largest share of respondents to this question (19 per cent), which

was followed by those aged 36-45 (17 per cent). For route 223, those aged 56-65

made up the largest share of respondents to this question (22 per cent) followed by

those aged 36-45 (20 per cent).


Respondents were asked to inform us of their sexual orientation.


Table 28: Distribution of respondents by sexual orientation

Sexual Orientation No. %

Heterosexual 703 54%

Bisexual 13 1%

Gay man 12 1%

Lesbian 3 0%

Other 8 1%



Total 1294 100%


Respondents were asked to inform us of their religious faith.

Responses to this question are set out in Table 29.

Table 29: Distribution of respondents by religious faith

Religious faith No. %

Christian 264 20%

Hindu 272 21%

Muslim 31 2%

Sikh 5 0%

Jewish 48 4%

Buddhist 1 0%

Other 85 7%

No religion 107 8%


Not answered 250 19%

Total 1294 100%

49


We asked respondents whether their day-to-day activities are limited because

of a health problem or disability.

Table 30 displays the summary of the responses to this question from all

respondents of this consultation.

Table 30: Number and distribution of responses to Question 16

Q16 No. Percentage

Yes, limited a lot 122 9%

Yes, limited a little 217 17%

No 578 45%

Prefer Not to say 148 11%


Total 1294 100%

The total number of responses to Question 16 made by ‘regular users’ of each bus

route are outlined in Table 31 while their distribution is shown in Figure 21.

Table 31: Total number of responses per response type and route

Route Yes, limited a lot

Yes, limited a little

No Prefer not to say

Not Answered

Total

186 67 82 163 58 22 392

H9 48 83 263 72 32 498

H10 46 85 266 72 29 498

H14 15 22 82 17 4 140

223 15 20 54 11 2 102

Total 191 292 828 230 89 1630

50

Figure 21: Distribution of responses by response type per route

More than half of ‘regular users’ of routes H9, H10, H14 and 223 stated that their

day-to day activities are not limited due to health problems or disabilities, dropping to

42 per cent for the users of route 186. Route 186 had the largest proportion of those

who answered ‘Yes, limited a lot’ (17 per cent). 38 per cent of users of route 186

answered either ‘Yes, limited a lot’ or ‘Yes, limited a little’, whilst at least one in six

respondents answered ‘Yes, limited a lot’ among all routes. Route 223 had similar

but slightly lower proportions of those who answered ‘Yes, limited a lot’ or ‘Yes,

limited a little’, at 20 per cent and 15 per cent respectively.

Routes H9, H10 and H14 had similar proportions of individuals who stated that their

day-to-day activities are limited either a lot of a little, at 27, 26 and 27 per cent

respectively.

6% 6% 6% 3%

15% 14% 14%

12% 11%

42%

53% 53% 59%

53%

21%

17% 17% 16%

20%

17%

10% 9% 11% 15%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Regular service users: Are your day-to-day activities limited because of a health problem

or disability which has lasted, or is expected to last, at least 12 months?

Yes, limited alot

Yes, limited alittle

No

Prefer not tosay

Not Answered

51

‘Regular users’ of the routes who stated that the proposals would make their journey

longer are shown below in Table 32, with route 186 having the largest number of

‘regular users’ who reported either being limited a lot or a little as a result of a

disability.

Table 32: Total number of responses per response type and route, made by respondents whose journey times are expected to increase

Route Yes, limited a lot

Yes, limited a little

No Prefer not to say

Not Answered

Total

186 61 73 125 51 19 329

H9 42 76 227 66 33 444

H10 39 76 227 65 28 435

H14 13 12 44 12 2 83

223 15 20 46 11 3 95

Total 170 257 669 205 85 1386

52

Figure 22: Distribution of responses by response type per route, made by respondents whose journey times are expected to increase

As with all ‘regular users’ of the bus services who answered this question, around

half of the ‘regular users’ of routes H9, H10, H14 and 223 who stated that their

journeys would be made longer answered ‘No’ to this question. A smaller 38 per cent

of route 186 users who stated that their journeys would be made longer answered

‘No’ to this question, which is less than the 41 per cent who responded with either

‘Yes, limited a lot’ or ‘Yes, limited a little’.

3.16 Summary of stakeholder responses

This section provides summaries of the feedback we received from stakeholders. We

sometimes have to condense detailed responses into brief summaries. The full

stakeholder responses are always used for analysis purposes.

6% 7% 6% 3%

16% 15% 15%

14% 12%

38%

51% 52%

53%

48%

22%

17% 17%

14%

21%

19%

9% 9%

16% 16%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Regular users who have identified 'Make it longer': Are your day-to-day activities limited because of a health problem

or disability which has lasted, or is expected to last, at least 12 months?

Yes, limiteda lot

Yes, limiteda little

No

Prefer notto say

NotAnswered

53

LB Harrow

The borough advise in the reply that they have received opposition to the 186

proposal and as a result of this have requested several options to be considered.

The following could be considered as possibilities if the 186 service were to continue

to serve Northwick Park Hospital.

1) The termination point could be made the front of the hospital (this would

probably only produce a small time saving but could be combined with one of

the other options).

2) Omit the section double tracking along College Road, Harrow in one or both

directions. The route then would go straight along Station Road. This would

save time and bus congestion in College Road/Harrow bus station. This

however would provide poorer direct interchange with tube/rail services

involving a walk along College Road however there are alternative bus routes

&/or opportunity to change.

3) Ditto 2 except re-route along Sheepcote Road direct to Northwick Park

roundabout. This would likely produce a greater time saving but miss out

more stops in central Harrow. For passengers whose destination is the

hospital the time saving could be significant. However, congestion at peak

periods on Station Road north of Sheepcote Road is likely to be a continuing

problem.

4) Another possible rerouting using Greenhill Way, Lowlands Road and Tyburn

Lane would provide a new bus service on the latter two roads. It is uncertain

what time saving this might bring. Step free access to the station would be

reliant on the construction of a fifth lift.

The TfL proposals would mean an additional terminating service at Harrow bus

station which is congested. It is appreciated this will be more than off-set by moving

the termination of the H9 & H10 from Harrow bus station to NP Hosp. Options 2, 3

and 4 would all reduce the number of buses stopping at Harrow bus station still

further.

The borough advise that there seem to be fewer adverse comments regarding the

H9/H10 proposals not to serve Rushout Avenue and Northwick Park Avenue and

potentially benefits to significant numbers of bus passengers accessing NP Hospital

from South Harrow or Rayners Lane. One concern raised was that some driver

changes might still occur at Harrow bus station. They request to reassure that this

can be avoided as otherwise the rationale of freeing up space at Harrow bus station

would be lost.

The proposal for changes to the 223 service have been officially dropped is

welcomed.

54

Councillor Jeff Anderson Rayners Lane Ward LB Harrow

The councillor strongly objects to the 186 proposals. He states that the route serves

a large part of the borough including much of the north of the borough allowing

patients, visitors and staff an interrupted journey. The proposed changes force an

unwanted break in the journey. It is further noted that it also increases the traffic

congestion at and around the bus station, a known problem, and the overcrowding

for users of the bus station waiting for buses.

It is further stated that when the A&E at Edgware was closed that people were

directed to NPH A&E and advised to use the 186.

LB Brent Councillors, Margaret A McLennan, Robert Johnson and Keith Perrin

Northwick Park Ward

They do not support the 186 proposal. Removing a direct link for 300 people who

use this route to go to the hospital and make then interchange at Harrow bus station

along this section is not acceptable. They consider that access to health services

using public transport should be a priority for TfL in meeting the Mayor’s Transport

Strategy and encourage modal shift away from the car in an area which has a busy

and congested road network.

They support the proposals to remove the H9 and H10 from Rushout Avenue and

Northwick Park Avenue.

Bob Blackman MP Harrow East

He is against the proposals for the 186 as it will affect a huge number of his

constituents. The proposals also break the shortest link between Canons Park and

Harrow town centre. He considers that the proposals will have an impact on elderly

and vulnerable people of the community.

Navin Shah AM

Strongly objects to the 186 proposal. He states that this is the only direct link for

residents in the north of the borough and Canons Park.

He strongly supports the proposal to move the terminus of circular route from

Harrow bus station to the entrance of Northwick Park Hospital (adjacent the

Maternity Unit). This welcome link will provide much needed direct access to the

Hospital for the residents living in the south-west parts of Harrow such as Rayners

Lane and South Harrow. The proposal to remove the H9 and H10 from Rushout

Avenue and Northwick Park Avenue is also supported.

The H14 extension to A&E is also supported.

Harrow Public Transport Users association

55

They received a number of objections to the removal of route 186 from the hospital.

They mention that when Edgware A&E was closed, the 186 bus was the one that

patients, staff and visitors were advised to take to access the services at Northwick

Park Hospital.

They are concerned about bus driver change overs taking place at harrow bus

station causing congestion. They make further suggestions that The H9 blind should

say `Northwick Park Hospital via Kenton and the H10 blind should say `Northwick

Park Hospital via Harrow Bus Station.

They are concerned that changes are being driven too much by issues like stand

capacity and not by known passenger needs.

London TravelWatch

They have no objection to the withdrawal of the 186 or, the proposals to move the

H9 and H10 terminus to Northwick park Hospital.

They are unconvinced about the proposals to re route H9 and H10 away from

Northwick Park Station due to the number of passengers using the interchange.

They welcome the extension of the H14.

4. Next steps

Following our review of the consultation feedback the proposals have been revised.

The revised proposals are:

Routes H9 and H10

Proceed with the original proposal to withdraw route H9/H10 from Northwick

Avenue and Rushout Avenue in both directions so the route will no longer

serve the stop at Northwick Park Station. Although some respondents

expressed opposition to this change, we consider that quicker journey times

for 1,800 passengers per day make this a beneficial change to the network.

Proceed with the original proposal to relocate the terminus of circular route

H9/H10, from Harrow Bus Station to the Northwick Park Hospital complex.

In addition, it is proposed to extend the route to terminate at the St Mark’s

Hospital stand, following the current alignment of route 186 around the

hospital perimeter road. This would benefit passengers travelling to/from the

rear of the hospital complex.

Route 186

Postpone the proposal to withdraw route 186 between Harrow Bus Station

and Northwick Park Hospital. We are introducing several additional bus

56

changes in and around the Harrow area in December 2019 and over the next

12-18 months we will reconsider the 186 route to Northwick Park Hospital as

part of our ongoing review of the changes matching passenger demand to bus

capacity.

In addition the postponement will allow time for the planned residential-led

development on land adjacent to the hospital to evolve and become finalised.

Construction of this development is planned to begin in early 2021 (subject to

planning consent) and will necessitate a further reconsideration of the bus

network serving the hospital.

Relocate the terminus of route 186 to be one stop prior to St Mark’s Hospital,

at the stop named Northwick Park Hospital Social Club. Route 186 would not

serve the stop at St Mark’s Hospital due to insufficient space. This may mean

an additional walk of up to 300 meters for around 100 passengers per day, but

some passengers may benefit from this change as they will be able to board

at the Social Club stop, where currently you can only alight (the extended

H9/10 service would continue to provide the link between St Mark’s Hospital

and Harrow Bus Station).

Route H14

We will not proceed with the extension of route H14 to terminate at St Mark’s

Hospital.

The original proposals have been revised following considering of consultation

feedback as well as confirmation of the actual costs and savings of the service

changes proposed.

The revised package of proposals will maintain direct links to the hospital for all

passengers on route 186. At the same time the revised proposals will create new

direct links to the hospital from areas like South Harrow and Rayners Lane and

reduce journey times to the hospital for H9/H10 passengers travelling from locations

to the north of Kenton Road.

These changes will be implemented in late 2019.

4.1 Response to common issues raised

We have responded to the most common issues raised during the consultation.

Common issue raised

Our response

The proposals will make it harder to access Northwick Park Hospital

Around 20% of those who left comments expressed concern that the proposals would make it harder to access Northwick Park Hospital. Most of these related specifically to the proposals for route 186. Following this feedback and our review of the costs of the scheme we are proposing to leave route 186 serving Northwick Park Hospital. However,

57

we are going to relocate the terminus of route 186 to be one stop prior to St Mark’s Hospital, at the stop named Northwick Park Hospital Social Club. Route 186 would not serve the stop at St Mark’s Hospital due to insufficient space. This may mean an additional walk of up to 300 meters for around 100 passengers per day, but it may also reduce the walk for some passengers as the Social Club stop, which is currently alighting only and will become a stop for pick-up and drop-off. Routes H9 and H10 will continue to serve St Mark’s hospital instead.

The proposals will make it harder to access Northwick Park Station

It is estimated that withdrawing route H9/10 from the stops at Northwick Park Station would negatively impact around 500 passengers per day who would either have a longer wait for the less frequent H18/19 service or would need to walk around 350 metres to access the H9/10 services at stops on Kenton Road. However, it is also estimated that withdrawing this one-way loop on the H9/10, to/from Northwick Park Station, would reduce journeys times for through passengers by around 2-4 minutes each way. In addition, the one-way loop can cause delays to the service as buses struggle to turn right into Rushout Avenue and then right again back onto Kenton Road. It is estimated that the proposal would benefit around 1,800 through passengers each day and would make the service more attractive to potential new passengers.

The proposals will have a negative impact on the elderly

The proposed changes would mean that some passengers would have a less straightforward journey, needing to interchange between bus services at Harrow Bus Station. However, the interchange facility at Harrow Bus Station is good, with bus stops undercover, on the same level and no more than a few metres apart.

58

Appendix A: Detailed analysis of open text

comments

This appendix contains the detailed breakdown of all open text responses to the

consultation. The consultation included two open text questions – question 3 relating

to ‘anything else you would like us to consider’, and question 10 relating to

‘comments about the quality of the consultation material’. Each of these questions

are summarised in turn below.

Question 3: ‘Anything else you would like us to consider’

Of the 1,294 respondents, 1,090 left comments in the open text field of question 3,

which asked respondents if they wanted to raise any further issues. Below we have

provided the full summary of all themes raised. Percentages given are from the total

1,294 consultation respondents.

Responses All routes /

unspecified

H9 /

H10 H14 186

Other /

out of

scope

Total

Access to key locations

Positive 1 7 6 2 16

Proposal will provide useful access to St Marks Hospital

4 4

Proposal/s will improve access to Northwick Park Hospital

1 7 2 2 12

Negative 47 179 288 4 518

Curtailment of route will make it harder to access Harrow Town Centre

3 14 3 20

Proposal/s will remove the only direct bus between Brent Cross, Mill Hill, Edgware, Cannon Park, Stanmore, Belmont and Northwick Park Hospital

1 1 71 1 74

Curtailment of route will make it harder to access Northwick Park Hospital

22 25 176 1 224

Curtailment of route will make it harder to access Northwick Park Hospital for workers

1 6 16 23

Curtailment will negatively impact school journeys 3 8 2 13

Proposal/s will make it harder to access Northwick Park Station

16 96 4 2 118

Proposal/s will remove the only direct bus between Edgware and Northwick Park Station

3 4 7

The 186 routes should not be altered as it is the only route to the A & E department in Northwich Park Hospital

9 9

Curtailment of route will make it harder to access a university (non-specified)

4 2 6

59


unspecified

H9 /

H10 H14 186

Other /

out of

scope

Total

Proposal/s remove access to the major underground stations

1 16 1 18

Please retain connection between Northwick Park Hospital and Northwick Park Station

6 6

Alternative route suggestion

Negative 2 3 5

Suggests removing all buses using Northwick Avenue and Rushout Avenue

2 3 5

Related suggestion / comment 1 11 8 18 3 41

Suggest running service between Mill Hill and Northwick Park Hospital during morning peak instead of between Brent Cross and Harrow

2 2

Suggests keeping terminus at Northwick Park Hospital during the morning peak hours

1 1

Suggests route along A41 1 1

Terminate route H14 at Harrow bus station and extend H9/H10 to go around the hospital

1 1

Routes should terminate at Harrow Bus Station 5 5

Route/s should terminate at South Harrow 1 1

Suggests rerouting the 186 service to avoid Harrow Bus Station and terminate at Harrow Town Centre

1 1

Suggests rerouting the 186 service to avoid Harrow Bus Station and terminate at Northwick Park Hospital

7 7

Withdraw all buses from Northwick Park Station 1 1 2

Suggests buses turn left from Northwick Avenue onto Kenton Road and traverse around Northwick Park Roundabout before returning down Kenton Road

1 1

Suggests extending the 186 towards Kenton Station

1 1

Suggests terminating the H18/19 service at Northwich Park Station

1 1

Suggests removing opposite end of 186 route - Edgware to Brent Cross

4 4

Suggests the 223 goes to Northwick Park Station 1 1

Suggests introducing faster 223 routes 1 1

Suggests the H9/H10 go around Northwick Park Hospital to St Marks

4 4

Suggests the H14 bus route be extended from Hatch End to Mount Vernon Hospital

5 5

Suggests the H14 bus route be extended to Greenford Station

1 1

Suggests reconsidering the location and layout of the H14 Hindes Road bus stop as it poses a safety risk due to passenger/ vehicle conflict which would be exacerbated by the proposal

1 1

Out of Scope 5 3 5 30 43

60


unspecified

H9 /

H10 H14 186

Other /

out of

scope

Total

Suggests changes to an unaffected route 1 1 10 12

Suggests extending the 303 service to Wembley through Fryent Country Park

1 1

Suggests the H17 bus route be extended to Northwick Park Station

1 1

Suggests providing a faster route between Hendon and Harrow

2 2

Suggest extending routes H18/19 to Northwick Park Hospital

2 2 4

Suggests that the hospitals in the surrounding area should be better connected (Northwick Park, Mount Vernon, Hillingdon, Ealing, Central Middlesex, Royal Brompton, Edgware and Harefield), including the provision of a new route between Northwick Park Hospital / Harrow Bus Station and Central Middlesex Hospital

2 2

New bus route should be provided from Northwick Park Station to Gayton Road

1 1

New bus route should be provided to St Mark's 1 1

New bus route should be provided to Devonshire Road

1 1

New bus route should be considered to provide direct connection between Northwick Park Hospital / Northwick Park Station and East of the London Borough of Harrow / Kenton / Kingsbury / Golders Green

1 1 5 7

New bus route should be considered to provide direct connection between Northwick Park Hospital and South of the London Borough of Harrow / South Harrow / Station Parade

1 2 4 7

New bus route should be considered to provide direct connection between South Harrow and Wembly Central

2 1 3

Suggests new high frequency route along the 186 route between Edgware and Harrow to alleviate pressure on the 186 service

1 1

General

Positive 42 27 11 13 7 100

I support the proposal although I will be worse off with it

1 3 4

I support the proposal/s 41 27 11 10 7 96

Neutral 9 3 1 13

Changes would have no impact on me 3 1 1 5

Unclear response 6 2 8

Negative 38 40 1 48 1 128

Do not change the route/s 38 40 1 48 1 128


Suggests drop-in sessions to discuss the proposals 1 1

61


unspecified

H9 /

H10 H14 186

Other /

out of

scope

Total

in person

Respondent raised a query 5 6 5 3 2 21

Out of Scope 2 4 2 29 37

Comments out of scope 1 2 18 21

Duplicated response 1 4 11 16

Impact on equality monitoring groups

Negative 46 153 1 214 414

Proposal/s have a negative impact on parents with pushchairs

3 6 7 16


20 72 1 109 202


20 64 93 177

Proposal/s will negatively impact children 2 10 1 13

Impacts the safety and convenience of pregnant women

1 1 4 6

Journey time and cost impact

Positive 1 7 8

Proposal/s will make services quicker 1 7 8

Negative 25 87 72 5 189

Proposal/s will increase cost of travel (bus interchange outside of the hopper fare limits, taxi fares and parking charges due to shift to alternative modes of travel to Northwick Park Hospital)

3 8 33 2 46

Curtailment of route will negatively impact the journey times of commuters

8 36 8 1 53

Curtailment of route will negatively impact journey times

11 30 29 70

Proposal/s would increase waiting times 3 2 2 2 9

Proposals will cause crowding at H9/H10/H18/H19 interchange stops on Kenton Rd

11 11

Other Suggestions


Suggests clearer signage is needed at Northwick Park Hospital bus stop

1 1

Suggests that change of crew should occur at Northwick Park Hospital, not at Harrow Bus Station

1 1

Suggests that the H9 blind should say 'Northwick Part Hospital via Kenton' while the H10 should say ' Northwick Park Hospital via Harrow Bus Station'

2 2

Suggests extension to existing layby at Northwick Park Hospital to accommodate extra buses

1 1

Suggests displaying route proposal at bus stops in Harrow for local resident feedback

1 1

Suggests allowing people to remain on bus during stand time when bus terminates at hospital

1 1

Suggestions improvements to existing bus stops 1 1 1 3

62


unspecified

H9 /

H10 H14 186

Other /

out of

scope

Total

Suggests making Northwick Avenue / Rushout Avenue a one-way road

1 17 6 24

Suggests introducing night buses replacing train routes that are inactive overnight

1 1

Suggests replacing current buses with non-diesel alternatives to reduce pollution

4 1 2 7

Suggests that buses should run reliably 1 1

Suggests reviewing H9/H10 Saturday and Sunday Timetables

1 1

Suggests a free bus service between Edgeware and Northwick Park Hospital

1 1

Suggests the 186 bus to be single-deck 1 1

Suggests double decker buses on routes H18/H19 3 3

Suggests introducing more regular bus services in the early morning

2 2

Suggests increased frequency of buses to Northwick Park Station during morning peak

2 2

Suggests reducing the frequency of H14 instead of the proposed change to the 186 route

1 1

Suggests increased frequency of H14 to compensate for the curtailment of the 186 route

3 3

Suggests increased frequency of H18/H19 to compensate for the curtailment of the H9/H10 route

9 7 16

Suggests increased frequency 4 4 7 22 8 45

Suggests reduced frequency 1 1 2 1 5

Suggests increased frequency in buses to Northwick Park Station

1 4 2 7

Out of Scope 5 19 4 28

Hopes route changes are mindful of speeding up routes from Jubilee line Stations into Harrow

1 1

Complaint about bus data on CityMapper 1 1

Suggests real-time bus information at Northwick Park Station / other bus stops

1 1 1 3

Suggests restricting College Road for personal cars 1 1

Suggests introducing yellow lines on both sides of Rushout Avenue & Northwick Avenue, and restricting idle cars and bus conflict

2 5 7

Suggests introducing car parking restrictions / ban on Rushout Ave and Northwick Ave

12 1 13

Please improve the reliability of the tube service in rush hour

1 1

Suggests that Harrow bus station should be closed and strong police presence installed until the issues with gangs in Harrow is resolved

1 1

Safety and Security

Positive 9 9

Proposal/s would reduce pedestrian / vehicle conflict at Northwick Park Station / Rushout Avenue

9 9

63


unspecified

H9 /

H10 H14 186

Other /

out of

scope

Total

/ Northwick Avenue

Negative 11 67 1 24 1 104

Proposal/s will reduce protection from the elements / especially in Winter

4 17 1 5 1 28

Proposal/s would increase pedestrian / vehicle conflict on Kenton Road during interchange

8 8

Proposals may increase passengers' exposure to anti-social behaviour or risk to their safety due to interchange and increase in walking, including at night

7 42 19 68

Service provision

Neutral 1 2 3

Buses will need to be more reliable with the proposed changes

1 2 3

Related suggestion / comment 2 6 3 11

Suggests that Harrow bus station has limited capacity as is

2 6 3 11

Negative 9 41 7 22 53 132

Proposal/s might result in reduced reliability in the service

2 1 1 4

Current bus services are already unreliable 2 4 7 18 31

Current service provision to Edgware is insufficient 2 1 3 6

Current service provision is insufficient / at capacity 1 4 5 9 14 33

Proposal/s will leave insufficient capacity on the vehicles

3 4 3 4 14

Proposal/s will leave insufficient bus services at Northwick Park Station

1 23 1 11 36

Proposal/s will result in overcrowding on the H18/H19

3 5 8

Traffic related

Positive 5 11 16

Proposal/s will help reduce congestion 3 6 9

Proposal/s will help reduce congestion at Harrow Bus Station

1 1 2

Proposal/s will help reduce pollution at Northwick Avenue / Rushout Avenue / at the station

4 4

Proposal/s will increase public transport usage to Northwick Park Hospital / Northwick Park Station

1 1

Negative 12 53 43 108

Proposal/s will increase congestion and pollution - unspecified

3 2 9 14

Proposal/s will increase congestion and pollution in the local area

1 7 3 11

Proposal/s will increase congestion at Northwick Park Roundabout

2 2

Proposal/s will increase congestion at Northwick 1 12 13

64


unspecified

H9 /

H10 H14 186

Other /

out of

scope

Total

Avenue / Rushout Avenue / at the station

Proposal/s will increase congestion at Harrow Bus Station

2 4 6

Proposal/s will decrease public transport usage of commuters

1 2 3

Proposal/s will decrease public transport usage to Northwick Park Hospital / Northwick Park Station

2 12 5 19

Proposal/s will decrease public transport usage of commuters to Northwick Park Hospital / Northwick Park Station

5 2 7

Proposal/s will force me to use alternative modes of travel (taxi, personal car)

1 7 10 18

Proposal/s will result in increased pressure on parking at Northwick Park Hospital

1 9 10

Proposal/s will result in increased pressure on parking at Northwick Park Station

4 1 5

Travel convenience

Negative 20 92 148 1 261

Respondent would find it difficult to change at Harrow Bus Station

7 2 66 75

Curtailment will require more interchanging, causing inconvenience including getting on and off buses, crowding at bus stops, increased wait times and lack of adequate interchange information

11 17 60 88

Proposal/s would inconvenience a lot of people as the route/s are very well utilised

1 40 20 1 62

Issues getting to and from all hospitals in the surrounding area

1 1

Curtailment will require too much walking 33 2 35

Grand Total 304 865 51 938 178 2336

Note: Each respondent was able to raise multiple issues, so the total number of issues

raised exceeds the total number of respondents to the consultation.

65

Question 10: ‘Comments about the quality of the consultation material’

Of the 1,294 respondents, 229 left comments in the open text field of question 10,

which asked respondents if they had any further comments to raise about the quality

of the consultation material. Below we have provided a full summary of all themes

raised in response to this question. Percentages given are from the total 1,294

consultation respondents.


Positive

Agree the consultation was very user-friendly 1

Documentation was clear and comprehensive 2

Agree the consultation was of very good quality 9

Agree the consultation was of good quality 6

Agree the consultation was of adequate quality 1

Neutral

No comments provided 58

Unclear response 1

Request that comments will be considered within the consultation process

5

Request feedback on the outcome of the consultation 2

Comments not related to consultation quality 45

Negative

Consultation materials were of poor quality 14

Concern there was not enough information provided 7

Unsuitable drop-in session location 4

Consultation materials were unsuitable for the proposals 2

Consultation materials were poorly written / unclear 6

Online survey was not very easy to use 2

Questions were poorly written / unclear 9

Suggestions

Consultation material should be more widely available offline 13

Consultation should be carried out over a longer period of time 1

After-hours drop-in sessions needed for daytime workers 4

Suggest an increase in the number of consultations 1

Young people's views should be specifically sought 1

Consultation details need to be better advertised 51

Grand Total

245

66

The 290 total comments included 45 comments that were not related to the quality of

the consultation. These are set out in detail in the table below.


Comments not related to consultation quality

Proposal/s will make it harder to access Northwick Park Hospital 2

Proposal/s will have a negative impact 8

Proposal/s will have a negative impact on air pollution 1

Proposal/s will have a negative impact on the elderly 1

Proposal/s will have a negative impact on those with physical or mental impairments

3

Proposal/s will have a negative impact on the elderly, pollution, and make it harder to access Northwick Park Hospital

1

Proposal/s will increase private vehicle usage and impact on car parking at Northwick Park Hospital

2

Proposed changes to the road network may have an impact on the proposal/s

1

Existing service/s are inadequate 5

In support of the proposal/s 1

Liaison with local MP will be sought regarding the proposals 1

Please do not implement the proposal/s 10

Suggests proposal/s are implemented outside the hours of 0900 - 1700 1

Suggestions outside the scope of the consultation 7

Did not attend any drop-in sessions 1

Grand Total

45

67

Appendix B: Consultation material

Copy of the consultation leaflet

68

69

70

71

Copy of CRM email

Are our emails displaying well on your device? If not, allow images or view online

Home Plan journey Status update Bus information

Dear Sam,

We are consulting on changes to a number of bus routes travelling through Harrow, and would like your

views.

We propose the following:

http://view.email.tfl.gov.uk/?qs=0b847945f2826393a6229017cc83cbc438838b12c7f4986dd7976f0e15674e5d783cacef7fc0a434abcb10250664828b56f62a71bfb7de0687eb62c4f70f8258bdcd7285df4338f73a74a4c57297de8a

http://click.email.tfl.gov.uk/?qs=124168922962adc9ad749da9ead383b86f3c74af162007aef541456d3030050965531da60cc98efb61263427cbf7875378dbca2547119a2c

http://click.email.tfl.gov.uk/?qs=7c9269d6cfc78d3f6be338008e289759179275825b928b2106e891e14174ad3f112a1016c6dfc0ce9781e2c122fc05f1cd56b01179fd2a69

http://click.email.tfl.gov.uk/?qs=fe3697bfbdc7ca03dd1bbb5dbc6c928eff0c5ad0b0c64c2a1678a36163ba0bd41f9a1fa32f9bacb3760697787829746a6d89794de3a83afb

http://click.email.tfl.gov.uk/?qs=a4fe81ba08a84b6b7a901bd634e4e6f88f8cb0f7e1b2e2d0334e80fc653ebe6b269b26dfe4f121e1c7f9e4e3eb4d273b0677a9bc5520c7fe

72

Route 186 to end at Harrow bus station

Routes H9 and H10 to end at Northwick Park Hospital

Move routes H9 and H10 away from Northwick Avenue and Rushout Avenue, to run a more direct

service along Kenton Road between Kenton station and Northwick Park roundabout

Extend route H14 so that it ends at St Mark's Hospital

We previously consulted on bus route 223. Following feedback we are no longer proposing any changes to

the route, and it will continue to end at Harrow bus station.

These proposed changes aim to help with bus capacity on all routes. For more information on our proposal

and to share your views, please visit our consultation page.

Yours sincerely,

Claire Mann

Director of Bus Operations

Email sign up Social Media Fares Maps

Copyright in the contents of this email and its attachments belongs to Transport for London.

Any unauthorised usage will infringe that copyright. © Transport for London

These are our Tube email updates. If you no longer wish to receive these emails, you can unsubscribe.

http://click.email.tfl.gov.uk/?qs=64875914e819bf99cb9f5314e0f650fa6804b153908d8d9dd3c101ea9ddbc3facbbda543be0bd48eace67a8b9ea95b704bd34189dd113a70

http://click.email.tfl.gov.uk/?qs=a8ac7d465f51913dc684df6468331aa114ea4db09b4291962f95a8659ac9f4adfae23cc092875d2f55e0dfda9a57b50e30931818535e9fb1

http://click.email.tfl.gov.uk/?qs=92acec177834ddd5e79c91d3cd72811d34c94905c28d1e346c21faeb62d82f61efd7d48cd983720e1d91614b7328006f911e60ad01e88d2b

http://click.email.tfl.gov.uk/?qs=99350d574432e3a0ac4a8a5c7a55cf110250172224efa4293257bcd8d931a602f9cf31233a59ffa12579ba8e0a2c225a451dc35f1dcfc44d

http://click.email.tfl.gov.uk/?qs=5d0ab658ebce5efa8081dc058982dcdd35170610af45f5e6fb62c44067b0e2bd38119cef06396b0c00352a75eb564ea826f5838b1b84ded1

http://click.email.tfl.gov.uk/?qs=9383d00fc14bc9299d7f02873f8d64b7e495d71a051d8d69d7ad29c8cc292908365a8c330d1b8d8d2cbd3b5ad5fc08475c06d8a6a3bd1557

73

Copy of bus stop poster and press ad

74

Copy of stakeholder email

Dear Stakeholder We are proposing some changes to the bus network in Harrow town centre, particularly between Harrow bus station and Northwick Park Hospital. We would like to understand your views on the proposed changes to routes 186, H9, H10 and H14. Our proposals are to:

Withdraw route 186 between Harrow bus station and Northwick Park Hospital. Route 186 would terminate at Harrow bus station

Extend route H14 from Northwick Park Hospital’s main entrance to terminate at St Mark’s Hospital, following the existing alignment of route 186. This would give an increased frequency of buses servicing St Mark’s with a bus every 9 to 10 minutes compared to every 12 minutes now

Move the terminus of circular routes H9/H10 from Harrow bus station to Northwick Park Hospital. This would give a more direct bus link between the South Harrow area and Northwick Park Hospital

Withdraw bus routes H9/H10 from Northwick Avenue and Rushout Avenue, in both directions, and instead operate a more direct service along Kenton Road between Kenton station and Northwick Park roundabout

We previously consulted on the withdrawal of route 223 between Northwick Park Hospital and Harrow bus station. Following the consultation feedback and a recent review of buses between Harrow and Northwick Park hospital, we are no longer proposing this. Route 223 will continue to terminate at Harrow bus station. For more information about our proposals please see our website: https://consultations.tfl.gov.uk/buses/bus-changes-harrow/. Alternatively, you can visit one of our drop-in sessions at: Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ on Thursday 27 June (13:00 - 16:00) and Tuesday 9 July (10:00 - 13:00) we will have a desk at the base of the Level 5B stairs. If you have any questions about the proposals, please contact us at: [email protected]. The consultation is open until Wednesday 31 July 2019. Yours faithfully

Claire Mann


mailto:[email protected]

75

Director of Bus Operations Transport for London Unsubscribe just this consultation

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Copy of Harrow people article

Copy of Harrow e-newsletter article

https://consultations.tfl.gov.uk/privacy_policy/

76

Appendix C: Consultation questions

Our proposals Q1. Which of these buses do you use and how often do you use them? Please tick one box in each row.

Daily 2-3 times a week

Once a week

1-2 times a month

Rarely Never

Route 186

Route H9

Route H10

Route H14

Route 223

2. What impact would the proposals have on your journey?

Make it longer Make it quicker

It would have no impact Don’t know

Not applicable

3. Is there anything else you would like us to consider?

Comments

77

About you

Privacy notice:

TfL, its subsidiaries and service providers will use your personal information for the purpose of administering this consultation and assessing the responses. If you provide your email address, TfL may send you updates about this consultation and the proposed scheme. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.

Responses to the consultation may be made publicly available, but any personal information will be kept confidential. You do not have to provide any personal information, but this information may help TfL to understand the range of responses. For example, responses may be analysed by postcode to help identify local issues.

PLEASE COMPLETE BELOW IN CAPITALS Q4. What is your name? _____________________________________________ Q5. What is your email address? __________________________________________________

Q6. What is your post code? __________________________________________________

Q7 Are you

A local resident


Employed locally




A taxi/private hire vehicle driver Other (please specify) _______________________________ Q8. If responding on behalf of an organisation, business or campaign group,

please provide us with the name:

Please note: If you are responding on behalf of an organisation it should be in an

official capacity.

78

Q9. How did you hear about this consultation? Please tick one box - the main

way by which you heard.

Received an email from TfL

Received a letter from TfL Read about it in the press

Social media Saw it on the TfL website

Other (please say below) ____________________

Q10. Please tell us what you think about the quality of this consultation (for example, the information we have provided, any printed material you have received, any maps or plans, the website and questionnaire etc.) Please tick one box.

Very good

Good Adequate Poor Very poor

Not applicable

Website structure and ease of finding what you need

Written information

Maps, images and related diagrams

Online survey format

Website accessibility

Events and drop-in sessions

Promotional material

Do you have any further comments about the quality of the consultation materials?

Equality Monitoring

Please tell us about yourself in this section. All information will be kept confidential and used for analysis purposes only. We are asking these questions to ensure our consultations are open to all sections of the community and to improve the

79

effectiveness of the way we communicate with our customers. You do not have to provide any personal information if you don’t want to.

Gender: Please tick one box.

Male Female Trans female

Trans male Gender neutral Prefer not to say

Ethnic Group: Please tick one box.

Asian or Asian British – Bangladeshi

Black or Black British – Other

Other Ethnic Group – Kurdish

Asian or Asian British – Chinese

Mixed – Other

Other Ethnic Group – Latin American

Asian or Asian British – Indian

Mixed – White and Asian

Other Ethnic Group – Turkish

Asian or Asian British – Other

Mixed – White and Black African

White – British

Asian or Asian British – Pakistani

Mixed – White and Caribbean

White – Irish

Black or Black British – African

Other Ethnic Group

White - Other

Black or Black British – Caribbean

Other Ethnic Group – Arab

Prefer not to say

Age: Please tick one box.

Under 15

16-20

21-25 26-30

31-35 36-40

41-45

46-50 51-55

56-60 61-65

66-70

71+ Prefer

not to say

Sexual Orientation: Please tick one box.

Heterosexual Bisexual Gay Man Other

Lesbian Prefer not to say

80

Faith: Please tick one box.

Buddhist

Christian

Hindu

Muslim

Sikh

Jewish

Other

No religion

Prefer not to say

Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (Please include problems related to old age) Please tick one box.

Yes, limited a lot

Yes, limited a little No Prefer not to say

Thank you for taking the time to complete this questionnaire

81

Appendix D Stakeholders consulted

LB Barnet LB Brent LB Harrow Access in London

Action on Disability and Work UK

Action on Hearing Loss

Action on Hearing Loss (formerly RNID)

Action on Hearing Loss (RNID)

Age Concern London

Age UK

Age UK Hillingdon Harrow Brent

Age UK London

Alliance Healthcare

Alzheimer's Society

Ann Frye

Anthony Wood - Chair of Public Transport User Groups

Anxiety Alliance

Anxiety UK

Asian Peoples Disabilities Alliance

Aspire

Association of Town Centre Management Bob Blackman MP Brains Trust

Brent Council - transport Strategy

British Dyslexia Association

British Land

British Medical Association

Brockley Hill residents' association

Campaign for Better Transport

Carers First

Carers Information Service

Christ Church Harrow

Citizens UK

Confederation of Passenger transport

Connect

CTC

Department for Transport

Disability Alliance

Disability Rights UK

Disabled Go

Disabled Persons Transport Advisory Committee

Dogs for Good

DPTAC

82

Ehlers Danlos Support UK

European Dysmelia Reference Information Centre

Friends of Capital Transport

Friends of St Mark's Hospital Charity group

Friends of the Earth

Future Inclusion

GLA Strategy Access Panel members

GLA Strategy Access Panel members

GLA Transport Team

Greater London Authority

Greater London Forum for Older People

Greater London Forum for the Elderly

Guide Dogs for the Blind Association

Harrow Association for Disabled people

Harrow Baptist Church

Harrow Clinical Commissioning Group

Harrow Community Transport

Harrow Council - comms team

Harrow Council - public transport

Harrow Council - transport strategy

Harrow Cyclists

Harrow Federation of Residents' Associations

Harrow Healthwatch

Harrow Macular Disease Society

Harrow MIND

Harrow Monitoring Group

Harrow Mosque

Harrow on the Hill Roman Catholic Parish

Harrow Parish Church (CofE)

Harrow Samaritans

Harrow Town Centre

Harrow Town Centre BID

Health Poverty Action

Hearing Dogs UK

ICE

ICE -London

IDAG

Inclusion London

JFS

Joint Committee on Mobility for Disabled People (JCMD) Joint Committee on Mobility of Blind and Partially Sighted People (JCMBPS)

Joint Mobility Unit

Learning Disabled service User

Leonard Cheshire Disability

Living Streets

83

Living Streets Action Group

Living Streets London

London Ambulance Service

London Association of Funeral Directors

London Chamber of Commerce and Industry (LCCI)

London Councils

London Fire and Emergency Planning Authority

London Fire Brigade

London First

London Older People's Strategy Group

London Omnibus Traction Society

London Passenger Coach Association

London Region National Pensioners Convention

London Strategic Health Authority

London TravelWatch

London Visual Impairment Forum

Look Ahead

Lupus UK

Metropolitan Police - Community Police

Metropolitan Police service

MIND

MS Society

National Autistic Society

Navin Shah AM

NCT

NHS London

No Panic

Northwick Park Hospital

Organisation of Blind Afro Caribbeans (OBAC)

Pan-London Dementia Alliance

Parkinson's UK

Parliamentary Advisory Council for Transport Safety (PACTS)

Prevention Team (Healthy London Partnership)

Rayners Lane Baptist Church

RNIB

Roadpeace

Royal London Society for Blind People

Royal Mail

Royal National Orthopaedic Hospital

Royal Society of Blind Children

Scope

Scope

SeLVIS

Sense

St Mark's Hospital Patient Panel

St Mary's Church, Harrow-on-the-Hill

84

Stay Safe

Strategic Access Panel

Stroke Association

Sustrans

The Advocacy Project

The Association of Guide Dogs for the Blind

The British Dyslexia Association

Thomas Pocklington Trust

TPH for Heathrow Airport

Trailblazers, Muscular Dystrophy UK

Transport Focus

Transport for All

Trinity Church, Harrow

Valuing People (TfL's learning disability group)

Vision 2020

Walk London

Wheels for Wellbeing

Whizz-Kidz

Young Harrow group

85

Appendix E Additional Map Analysis

Trends in antisocial behaviour responses

86

Trends in hospital user responses

87

Trends in pollution and congestion responses