1 Harnessing the power of technology to create an exceptional customer experience Frank Guido President/CEO Aareas Interactive E-Commerce The Fastest Growing Sales Channel In History In 1995 • Globally accounted for $900 million in business (Jupiter Research) • Restricted to basic retail purchases • 15% of shoppers researched products online before buying (ZDNet) • 9% of companies featured website address on printed material • Global Internet access at 6.8% (Forrester’s Research) • Broadband Internet access restricted to corporations Present • E-Commerce is estimated at $1 Trillion this year (Leadpile) • U.S. online retail purchases reached $172 Billion (ZDNet) • 63% of shoppers research online before buying (Burst! Media) • 92% of companies featured website address on printed material (ZDNet) • Global Internet access at 15.15% or 1 billion users (breitbart.com) • E-Commerce is the only industry to achieve double-digit annual growth every year for the past five years (Clickz.com)
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Harnessing the power of technology to create an …...1 Harnessing the power of technology to create an exceptional customer experience Frank Guido President/CEO Aareas Interactive
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1
Harnessing the power of technology to create
an exceptional customer experience
Frank Guido
President/CEO Aareas Interactive
E-Commerce The Fastest Growing Sales
Channel In History
In 1995• Globally accounted for $900
million in business (Jupiter Research)
• Restricted to basic retail purchases
• 15% of shoppers researched products online before buying (ZDNet)
• 9% of companies featured website address on printed material
• Global Internet access at 6.8% (Forrester’s Research)
• Broadband Internet access restricted to corporations
Present• E-Commerce is estimated at $1
Trillion this year (Leadpile)
• U.S. online retail purchases reached $172 Billion (ZDNet)
• 63% of shoppers research online before buying (Burst! Media)
• 92% of companies featured website address on printed material (ZDNet)
• Global Internet access at 15.15% or 1 billion users (breitbart.com)
• E-Commerce is the only industry to achieve double-digit annual growth every year for the past five years (Clickz.com)
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Creating The Experience For Your
Buyers And Prospects
Banking Industry - Pre 1995
• 10% of all banks in North America allow customers to bank online (ZDNet)
• Consumers used online banking less than once a month in the US (Federal Reserve)
• Only 4% of internet users using online banking in the US (Federal Reserve)
Banking Industry - Today
• 92% of banks in North America offer online banking including a dozen completely virtual banks (ING Direct, ETrade Bank)
• Consumers average 5 online banking transactions a month in the US (Federal Reserve)
• Over 44% of internet users bank online in the US (PEW Internet)
Creating The Experience For Your
Buyers And Prospects
Banking Industry - Pre 1995
• Online transactions limited to checking balance, transferring funds between accounts (ComScore)
• Cost banks $0.11 to process a transaction (National Banking Association)
• Majority of banking done offline
Banking Industry - Today
• Online banking options include bill payments, investment management, account creation, credit increases and fund transfers (ComScore)
• Costs banks $0.03 to process a transaction (National Banking Association)
• Allow buyers to select options and upgrades over the internet
• Allow Design Center Consultants to see more buyers in same amount of time and allow them to spend more time selling upgrades versus choosing colours, in turn increasing revenue.
• Reduce Design Center size and overhead
How Technology Can Help
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Today the market is a buyers market
Housing Starts 2000-2008
Do More With Less•Manage contacts from one single centralized location
•Automate agreements and contracts•Help customers visualize their options•Reduce model home inventory by using VR