Harnessing the Hive in Harnessing the Hive in Libraries and Libraryland Libraries and Libraryland Meredith Farkas Meredith Farkas ALA Annual ALA Annual June 24, 2007 June 24, 2007
Jul 13, 2015
Harnessing the Hive in Harnessing the Hive in Libraries and LibrarylandLibraries and Libraryland
Meredith FarkasMeredith FarkasALA AnnualALA Annual
June 24, 2007June 24, 2007
Knowledge management• All organizations want to make the best use
of institutional knowledge.
• All librarians have different areas of interest and expertise.
• Our patrons have lots of knowledge that would be useful to other patrons.
• We usually are pretty terrible at collecting this knowledge.
Information sharing is great! Now how do we
keep all that information?• Blogs
• Instant Messaging, Twitter, etc.
• One-on-one conversations
• Staff meetings
• Scraps of paper at the reference desk
Collecting Knowledge from our Patrons
Collecting Institutional Knowledge
Wiki as Intranet
• Share procedures and policies
• Share basic info (printer is down, we have a trial of this database, etc.)
• Share knowledge about reference resources
• Assignments students are coming to desk about
• Reference sources in subject of expertise
Remember:If can take time to build knowledge management
behavior into the organizational workflow.