In collaboration with 20+ industry leaders including:
100% retailer delegation Vendors cannot book as delegates to ensure
peer-to-peer networking
15+ hours of networking Including workshops, one-to-one meetings
and dinners
21-22 March 2017, DoubleTree by Hilton London Docklands
2nd Annual
Harnessing IoT for personalised customer experiences and product
innovation
Current Sponsors Official Organiser and Media Partner Research
Partner
Brian McBride Chairman of ASOS and Wiggle (Former CEO of
Amazon.co.uk)
Fabrice Khullar Lead Product Owner, Front End Product Experience -
Digital and
Technology, Sainsbury’s
www.theinternetofbusiness.co.uk/retail |
[email protected] | +44
(0)20 3841 8333
“Great event and I met an entirely new set of people. We can bring
new concepts back to Kroger”
VP of R&D, Kroger (2016 speaker)
“Brilliant speakers, useful experience and it will bring new
opportunities in the near future”
Global Retail Director, Telefonica (2016 sponsor)
1 Changing industry: How to gain competitive advantage by moving
from selling products to selling services enabled by IoT
2 Customer insights: Improve marketing ROI by using IoT to deepen
your customer insights and personalise products and
communication
3 More effective operations: How IoT can streamline your internal
operations and deliver cost savings
4 Omni-channel experiences: How to use IoT to create seamless
experiences that put the customer at the centre
5 Data vs privacy: How to balance the potential uses of customer
data with the restrictions around customer privacy
Top 5 challenges to be addressed
2016 Sponsors
Confirmed speakers:
Alex Letts Chief
David Dobson Senior Industry
Specsavers
Kash Ghedia Head of
Jennifer May Global Innovation Lead
Travelex
Manager Bennetton Group
Experience McDonalds
Amazon.co.uk
Sainsbury’s
Coaching Digital and Technology Sainsbury’s
Richard Summers CEO and Founder
CrowdCat
Retail & Consumer Products
2016 Event in numbers 85+ Retailer Delegates
30+ Expert Speakers
15+ Hours of One-To-One Meetings
Top 5 reasons to attend in 2017: Network with a 100% retail
delegation – vendors cannot book as delegates to enable the highest
quality peer-to-peer networking
Be inspired by our start-up showcase – discover innovative ideas
and technologies that could give you a competitive edge!
Practical and interactive workshops – tailor discussions to your
business needs and gain new ideas from your peers
One-to-one meeting service – the only IoT in manufacturing event to
match you with relevant tech companies to help grow your IoT
strategy
15+ hours of networking – more than comparable programmes,
including workshops, roundtables, drinks and dinners to build
all-important business relationships
www.theinternetofbusiness.co.uk/retail |
[email protected] | +44
(0)20 3841 8333
08:00-08:50 Registration and welcome refreshments
08:50-09:00 Chairman’s opening remarks
Reinventing the customer experience in an age of IoT
09:00-09:30 OPENING KEYNOTE: Digital Pioneers- How ASOS, Amazon and
Wiggle have led automation and digital in retail
In this presentation, Brian will discuss how these leading
companies have digital as their DNA, how they keep raising the bar
and where is big data, machine learning and robotics and automation
headed?
Brian McBride, Chairman, ASOS and Wiggle and Former CEO,
Amazon.co.uk
Brian McBride Chairman of ASOS, the leading on-line fashion
retailer, and Wiggle, the on-line cycling retailer, where he led
the recent merger with Chain Reaction Cycles. He is also Senior Non
Executive Director at AO.com and is Senior Adviser with Scottish
Equity Partners. He is a member of the UK Government’s Digital
Advisory Board, which steers the digital delivery of Government
services to citizens, and a member of the Court (Governing Body) of
the University of Glasgow
Brian was CEO of Amazon.co.uk from 2006 to 2011 having led it
through its high growth period. He began his career with Xerox and
subsequently worked in senior roles at IBM, Dell Computers and as
Managing Director of T-Mobile (UK). He has been a Non Executive
Director of Celtic Football Club PLC, Three PLC, and Computacenter
PLC and has served as a Non Executive Director on the Board of the
BBC and the Advisory Board of Huawei UK.
09:30-10:00 What makes people buy? The potential of IoT to appeal
to the emotional aspect of retail
Why do people make purchases out of a ‘desire’ rather than a direct
need?
The psychology of buying in retail has always been a contentious
topic. Several factors including the ‘power of the brand’ and the
in-store experience have all been listed as contributory.
This opening keynote will consider what influences are responsible
for the ‘emotional’ buy and crucially how can this be translated
across various channels through the use of connected devices.
Bart Schutz, Member of the Task Force ‘Internet and Psychology’,
European Federation of Psychologists Association
10:00-10:30 Session reserved for Intel
David Dobson, Senior Industry Advisor, Intel
10:30-11:00 How an IoT Platform Can Provide more Effective Supply
Chain Operations
Mark Lyness, UK Manager, Fashion Retail & Consumer Products,
PTC
David Steen, Principal Technical Sales Specialist, Retail &
Consumer, PTC
11:00-11:30 Networking refreshment break
www.theinternetofbusiness.co.uk/retail |
[email protected] | +44
(0)20 3841 8333
11:30-12:00 Implementing change, transforming business
The Optical market place, which has been a stable bricks and mortar
environment for many years is undergoing a number of disruptions
caused by the emergence of new technologies in the optical process,
greater use of the internet and mobile by customers and the
increasing desire from customers to be in control of how and when
they interact with the store.
In response to this, Specsavers is extending its customer journey
out of their stores, on to customers’ devices and into their homes,
using innovative IoT technologies in store and personalising
customer interactions.
How are Specsavers responding to this change?
How are they using IoT technology to meet customer needs?
What technology choices did they make to implement this
transformation?
What impact are these choices making on it’s core infrastructure
and cloud based systems?
This session will address the potential disruptions, the journey
and the technology choices they made to implement IoT systems as
well as the opportunities they offer.
David Guest, CTO, Specsavers
Jake Morton, IT Retail Director, Specsavers
Stream A Evolving your business model in an age of IoT
Stream B Changing shopper behaviour at the shelf
12:00-12:30 Why is having an agile business so important and how is
this achieved? Being ‘agile’ is perhaps the most overused word for
digital heads in the retail world. Almost every retailer in the
world is trying to create an agile business with adaptable
technology. But why is this so important? And, how do you do it?
This session will look to unravel some of the misconceptions and
provide a step by step approach to creating and maintaining an
agile business:
- How to avoid implementing technologies that are out of date
- React! Be at the forefront of change and update depending on
daily changes e.g. the weather
- What is needed – a revolution or an evolution?
- How to avoid falling behind the competition
Fabrice Khullar, Lead Product Owner, Front End Product Experience-
Digital and Technology, Sainsbury’s
Session reserved for CrowdCat
12:30-13:10 One-to-one business meetings
Network with tech innovators that address your current priorities
in these pre-arranged and mutually agreed meetings. A valuable
platform for educating yourself on the latest technology and making
informed decisions for your IoT strategy.
WORKSHOP: Describing Products in the Digital World: Why you’ve done
it wrong and how to fix it!
In this workshop, Nick Lansley will reveal to you the poor quality
state of product data on the retail web, which is just not fit for
purpose in the new world of semantic searching.
The trouble? Search engines and your own on- site search service
just can’t be sure what it is you’ve written about each of the
products on your retail web site.
The good news is that there is a new global open data standard
launched. This has been authored by a group of retailers, managed
by the global retail standards body GS1, and endorsed by the search
engine companies. It will help them to understand your product
dramatically better than today. If they understand your products
better, they will rank higher for relevant searches.
Having attended this workshop, delegates will be able to better
utilise search online but also apply to IoT projects going forward.
In so doing ensure that they are reaching out to their respective
target markets.
Facilitated by: Nick Lansley, Retail Innovation Insider, Nick
Lansley’s Innovation Lab
13:10-14:10 Lunch
14:10-14:40 PANEL DISCUSSION: How connected products are enabling
better customer interaction and insight Join this session to hear
more about how some of the most successful retailers are getting
the most out of employer engagement by including them in plans for
innovating in IoT. There is a particular focus on:
- The production phase: Customer designs and input: Fashions
example
- The in-store experience: Customer surveys and feedback updates to
be mobile friendly
- If brand satisfaction was met online and what the customer would
like to see more of
Christina Eskebaek, Business Architecture and User Adoption IT,
Burberry Saverio Romeo, Principal Analyst, Beecham Research Nick
Lansley, Retail Innovation Insider, Nick Lansley’s Innovation
Lab
Creating immersive and memorable experiences with interactive
digital signage With push notifications seeming to have less and
less appeal, in-store retailers are beginning to turn towards
applying digital signage within their store.
This case study will offer an honest appraisal of creating digital
signage in-store. Examining the following topics:
- How did we get here: Digital signage in a new age of proximity
marketing?
- Digital signage and apps: The potential to bridge a gap between
the physical and the virtual
- Evaluating the costs of implementing digital signage and how to
uphold standards while being scalable
Giovanni Flore, Digital Signage Product Manager, Benetton
Group
14:40-15:10 Networking refreshment break
15:10-16:10 ROUNDTABLE DISCUSSION: Taking the in-store customer
experience virtual
These series of roundtables will look to enhance the in-store
customer experience by answering the following three
questions:
- Table 1: To take advantage of connected devices, how can we move
towards WiFi in every store across the country? Led by Robin
Duke-Woolley, CEO, Beecham Research and Saverio Romeo, Principal
Analyst, Beecham Research
- Table 2: Retail Design Thinking Workshop: Re-imagining Retail
Capabilities. Led by Dael Williamson, Global Chief Architect @
BEYONDigital (EMEA & APAC), HCL
- Table 3: How can IoT serve to improve customer loyalty? Led by:
Alan Bateup, Senior Director Digital Experience, McDonalds
16:10-17:00 START-UP SHOWCASE: Your chance to identify the next big
thing
Start-up companies have an important role to play in driving
disruptive innovation that will shape the future of retail. Take
this opportunity to gain early insight into new technologies and
potentially identify your next investment project.
In this showcase, hear how ThingTrax are developing an innovative
factory solution to inspire faster delivery on purchased
goods.
Imran Shafqat, Co-Founder, ThingTrax Aman Gupta, Co-Founder,
ThingTrax
17:00-17:10 Chairman’s closing remarks
17:10-19:00 Drinks reception
19:00-21:00 Lost at Sea! Networking dinner and IoT Quiz
Internet of Retail invites you to escape London life on the shores
of the docklands for a post- conference evening of entertainment.
Join your peers for a fun evening of networking over a three-course
meal with a river view.
An evening to relax and unwind whilst networking in a fun
environment. Your tables will also become your ‘teams’ as we host
some games throughout the shipwrecked experience so get your
survival tactics at the ready!
The evening is open to all attendees but places are limited so
please confirm your attendance for Lost at Sea by emailing
[email protected].
If you have any dietary requirements for the dinner, please do let
us know in the email.
www.theinternetofbusiness.co.uk/retail |
[email protected] | +44
(0)20 3841 8333
08:15-08:50 Registration and welcome refreshments
08:50-09:00 Opening remarks from the Chair
IoT: Business models and implementation strategies
09:00-09:30 PANEL DISCUSSION: Disruptive digital business models –
From selling products to selling services
Until recently, selling consumer products has been a strictly
transactional process. Once the customer takes that product home
from the store, the transaction is over. But IoT is disrupting this
traditional model of commerce with more and more products becoming
“connected products”.
This is not just the domain of the connected home or connected car
as IoT is now entering new realms such as connected fashion and
smart accessories.
This workshop seeks to make sense of this opportunity for
retailers, including:
- Creative differentiation and product innovation
- Deepening the customer-brand relationship
Panellists include: Richard Burrell, VP, EMEA, QVC Michael Bayler,
Author, Promiscuous Customers: Invisible Brands Olena Kaplan,
Senior Analyst, Beecham Research
09:30-10:00 Innovative business models: The Civilised Bank Case
Study Will Beeson, Head of Operations and Innovation, Civilised
Bank
10:00-10:30 Achieving scalability while maintaining standards
Introducing Innovation and Startups in a corporate environment
becomes ‘trendy’ and is a prerequisite for successful future Retail
business. One of the main challenge is the integrating of Startups
in established organizations.
The easiest part is for top management, by ‘simply’ taking the
decision to collaborate or acquire a Startup; by doing so, the
corporate shows INNOVATION.
The challenges start when the Startup is incorporated within the
organization. Aligning departments, understanding each other
business model, accepting company’s cultures and differences in
experiences must be overcome to be able boosting both businesses to
a success.
This session is about sharing experiences and solutions for Startup
and Innovation integration in established organizations. How can
Startups take advantage of economies of scale as well as how to
open-up Corporates for business innovations.
• Integration Startup – Corporate • How to drive Innovation in
Retail, Wholesale and FMCG • Innovations in Retail • Economies of
scale by innovations
Otto van Harmelen, Vice President, Metro AG
10:30-11:00 Networking refreshment break
www.theinternetofbusiness.co.uk/retail |
[email protected] | +44
(0)20 3841 8333
Stream A Evolving your business model in an age of IoT
Stream B Customer engagement in an age of IoT
11:00-11:30 The new face of retail banking: U.
In this session Alex will discussion how U have disrupted the
retail banking world through their creation of the first real
digital account. Alex will focus on the following points: 1. true
disruption has yet to be offered
2. credible sustainable business models have yet to emerge
3. marketing and operations have yet to be fully mobilised and
stressed
4. technology is largely uproven in heat of battle
Alex Letts, Founder and Chief Unbanking Officer, U.
PANEL DISCUSSION: IoT and the new face of customer service
Would your customer be happy talking to a Chatbot when handling a
complaint? Or using Artificial Intelligence software to purchase a
luxury good?
Find out how your peers have been using Chatbots and A.I. to its
full potential while considering the following pointers:
- Saving on the cost of human capital despite an initial
outlay
- Smart infrastructure that allows for scalable
implementation
- Having the best user interface: How human is too human?
- Using chatbots and A.I. to detect fraud
Michael Bayler, Author, Promiscuous Customers: Invisible
Brands
Saverio Romeo, Principal Analyst, Beecham Research
11:30-12:15 One-to-one business meetings
Network with tech innovators that address your current priorities
in these pre-arranged and mutually agreed meetings.
A valuable platform for educating yourself on the latest technology
and making informed decisions for your IoT strategy.
WORKSHOP: Measuring your ROI from IoT projects
In recent years, IoT has been investigated by most large retailers.
However, the conversation has remained at a superficial level.
Objections have arisen from several corners including: negative
consumer feedback, internal business concerns and failed
projects.
This workshop aims to provide delegates with real-life case studies
of IoT projects that have been implemented by retailers. The focus
will be to identify tangible ROI’s that can be fed back to senior
management to justify further investment in IoT related
initiatives.
Facilitated by: Robin Duke-Woolley, CEO, Beecham Research and
Saverio Romeo, Principal Analyst, Beecham Research
12:15-13:30 Lunch
www.theinternetofbusiness.co.uk/retail |
[email protected] | +44
(0)20 3841 8333
13:30-14:00 CASE STUDY: How digital technology is bringing new
experiences to the store
- Connecting in-store and online channels to deliver a seamless
experience
- Assessing digital tools that enable staff to deliver great
service based on insights and data
- Exploring how to improve measurement in the store in real-time
using ‘physical cookies’
Kash Ghedia, Head of Technology, Dixon Carphone
14:00-14:30 Building a brilliant customer experience
Clare Muscutt, Head of CX Design, Sainsbury’s
14:30-14:45 Chairman’s closing remarks
14:45 End of conference
Why sponsor Internet of Retail? 2016 Sponsors:
What last year’s sponsors said:
“The names of retailers attracted us to participate. It gave us
direct contacts in the industry and allowed us to explain how IoT
can help in daily operations” – EMEA Head of Solution Sales,
Dell
Brilliant speakers, useful experience and it will bring new
opportunities in the near future – Global Retail Director,
Telefonica
“It was perfect for networking and exchanging thoughts. Speaking to
the retailers was really useful so that we know what they want. All
the parties here have something to say and have questions. If you
were not here, you missed out because it’s a unique opportunity –
CMO, URconnected
By becoming a solution provider partner at the Internet of Retail
you can benefit from…
• One-to-one meetings: take part in pre-scheduled meetings,
involving pre-event contact with leading retailers who are looking
to invest in new IoT solutions
• Speaking opportunities: Roundtable and keynote sessions to
present solutions to the most pressing issues and examples of case
studies to a motivated audience of retailers.
• Networking: showcase your expertise and experience during a
variety of networking receptions with senior figures from retail
organisations
• Cost and time efficiency: spend two days meeting decision makers
for IoT investment
• Webinars: Increase the impact of your event sponsorship or engage
the market through digital means
Because we pre-qualify all our delegates you will receive
information on:
• delegate responsibilities
• timeframes for investments
• specific products and services that each delegate is interested
in
For more information on solution provider opportunities, please
e-mail
[email protected] or call +44 (0)20 3841 8333.
Register your place today
Email:
[email protected]
Call: +44 (0)20 3841 8333
Venue The Internet of Retail2017 will be taking place at DoubleTree
by Hilton London Docklands, London, UK. Vinelake have secured
preferential rates for your stay at the hotel.
The Internet of Retail 2017
DoubleTree by Hilton London Docklands
265 Rotherhithe Street
London, SE16, 5HW
T +44 (0) 207 231 1001
Located along the River Thames with stunning views of Canary Wharf
– perfect for travellers looking to make the most out of London.
This former 17th century Wharf Building boasts exposed brickwork
and London’s last dry dock for shipbuilding. The hotel’s
complimentary ferry provides access to Canary Wharf and a
connection to the Thames Clippers for an unforgettable voyage into
central London. The nearby Underground station and Docklands Light
Railway also offer links to the city.
Pricing
Early Bird 1 (book by 10th January) £699 (save £600)
Early Bird 2 (book by 21st February) £899 (save £400)
Full Price £1299