Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership
Jan 03, 2016
Harness the Power of Volunteers@ your library
Wednesday, March 10, 2010
Eureka! Leadership Webinar
Who we are
Jamie FinleyRoseville Public Library
Kaye MooreSan Jose Public Library
Lia HernandezHuntington Beach Public Library
Profiles of VolunteersThe trend: high-level volunteers
Who are they?
• Resume-builders
• Students
• Do-gooders!
• Community supporters
• Online
• Active
• Passive
• Position titles matter
• Non-traditional volunteer arrangements
Recruiting
Interviewing• Volunteers are NOT free labor• Look for a “good fit”• Allow time for self-evaluation• Give them a chance to say “no”• Professional level interviewing• Skill ≠ aptitude• The “ick” factor• Public perception of volunteers• Avoid the firing squad!• Going rogue
Building a support network
• Training guides
• Best practices
• Volunteer agreements
• Facilitate networks
• Invest a staff member
Reward & Retain• Traditional
• Non-traditional
• Ask them!
• Inclusion
• Shared decision making
Sample Program
Computer coaches & mentors
How it works
Two different models:
First come, first served
Appointments
Lessons from the Field
Take me to your leader
Volunteers as Program Coordinators
Select a “lead” volunteer early in the game
Encourage leaders to co-lead
All aboard!Fear of volunteers as “replacements”
Volunteers can help the library expand its services in non-traditional ways
Relationships with volunteers help deepen connections with the community
Evaluate. Evaluate. Evaluate.
Customer satisfaction forms
Volunteer surveys
Outcome measures
Evaluate statistics closely
Last ThoughtsQuestions?
• http://www.library.ca.gov/lds/getinvolved.html • http://californialibraries.volunteermatch.org/
Thanks!
Jamie FinleyRoseville Public Library
Kaye MooreSan Jose Public Library
Lia HernandezHuntington Beach Public Library