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Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership
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Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Jan 03, 2016

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Page 1: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Harness the Power of Volunteers@ your library

Wednesday, March 10, 2010

Eureka! Leadership Webinar

Page 2: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Who we are

Jamie FinleyRoseville Public Library

Kaye MooreSan Jose Public Library

Lia HernandezHuntington Beach Public Library

Page 3: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Profiles of VolunteersThe trend: high-level volunteers

Who are they?

• Resume-builders

• Students

• Do-gooders!

• Community supporters

Page 4: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

• Online

• Active

• Passive

• Position titles matter

• Non-traditional volunteer arrangements

Recruiting

Page 5: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Interviewing• Volunteers are NOT free labor• Look for a “good fit”• Allow time for self-evaluation• Give them a chance to say “no”• Professional level interviewing• Skill ≠ aptitude• The “ick” factor• Public perception of volunteers• Avoid the firing squad!• Going rogue

Page 6: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Building a support network

• Training guides

• Best practices

• Volunteer agreements

• Facilitate networks

• Invest a staff member

Page 7: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Reward & Retain• Traditional

• Non-traditional

• Ask them!

• Inclusion

• Shared decision making

Page 8: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Sample Program

Computer coaches & mentors

How it works

Two different models:

First come, first served

Appointments

Page 9: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Lessons from the Field

Take me to your leader

Volunteers as Program Coordinators

Select a “lead” volunteer early in the game

Encourage leaders to co-lead

Page 10: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

All aboard!Fear of volunteers as “replacements”

Volunteers can help the library expand its services in non-traditional ways

Relationships with volunteers help deepen connections with the community

Page 11: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Evaluate. Evaluate. Evaluate.

Customer satisfaction forms

Volunteer surveys

Outcome measures

Evaluate statistics closely

Page 12: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Last ThoughtsQuestions?

• http://www.library.ca.gov/lds/getinvolved.html • http://californialibraries.volunteermatch.org/

Page 13: Harness the Power of Volunteers @ your library Wednesday, March 10, 2010 Eureka! Leadership Webinar.

Thanks!

Jamie FinleyRoseville Public Library

Kaye MooreSan Jose Public Library

Lia HernandezHuntington Beach Public Library