Hardware Maintenance HARDWARE MAINTENANCE The option to a forced Cooperation with Hardware Manufacturer HWMA (Hardware Maintenance) ensures the operation of the clients‘s hardware infrastructure during and after the warranty period. Do you have concerns about the functioning of your IT like: • trouble with IT hardware • surrender responsibility for the operation of IT equipment and infrastructure • many service contracts • indecision and insecurity of your data • bothering questions about the future of your IT Infrastructure Unique conditions for cooperation: • Dedicated team of engineers familiarized with customer’s IT infrastructure • Service independence from manufacturers • Own plenteous equipped hardware stock • Efficiency supply delivery for unique hardware • Own development laboratory and own DataCenter • Local and fast decision-making • Recovery warranty in the case of failure regards SLA until, or workaround the problem • Call service, Help Desk, MultiVendor HelpDesk – 24/7 HWMA service during warranty period HWMA service after warranty period Servers IT Infrastrurcture IT Components Tape Libraries Disc Arrays Stay online Hardware Maintenance
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Hardware Maintenance
Hardware Maintenance
the option to a forced cooperation with Hardware Manufacturer
HWMA (Hardware Maintenance) ensures the operation of the clients‘s hardware infrastructure during and after the warranty period.
do you have concerns about the functioning of your it like:• troublewithIThardware• surrenderresponsibilityfortheoperationofITequipmentandinfrastructure• manyservicecontracts• indecisionandinsecurityofyourdata• botheringquestionsaboutthefutureofyourITInfrastructure
Unique conditions for cooperation:• Dedicatedteamofengineersfamiliarizedwithcustomer’sITinfrastructure• Serviceindependencefrommanufacturers• Ownplenteousequippedhardwarestock• Efficiencysupplydeliveryforuniquehardware• OwndevelopmentlaboratoryandownDataCenter• Localandfastdecision-making• RecoverywarrantyinthecaseoffailureregardsSLAuntil,orworkaroundtheproblem• Callservice,HelpDesk,MultiVendorHelpDesk–24/7
HWMA serviceduring warranty period
HWMA serviceafter warranty period
Servers
IT Infrastrurcture IT Components
TapeLibraries
Disc Arrays
Stay onlineHardware Maintenance
Hardware Maintenance
Give up the myths that the OEM is the best alternative for after-warranty service contracts. Our support level and expertise that OEMs offer is compared to them or even better. If you‘re willing to save money by maintaining your IT equipment after the expiration of the manufacturer‘s warranty, consider the following key reasons and take the right decision.
customer:• TUCompensaSA• PolskieLinieLotniczeLOT• KomendaGłównaPolicji• PKOBP• Play• BREBankSA
Contact information
COMPAREXd.o.o.
Šmartinskacesta53
1000Ljubljana
Slovenia
Tel.+386(0)59250300
Fax.+386(0)59250301
[email protected]•www.comparex.si
why cOMPareX?The core competences of COMPAREX are focused on developing technologies and solutions for data centers. The integral elements of the COMPAREX portfolio are DataCenter Infrastructure, Managed Services and Consulting.Boasting more than 30 years of experience within this field, COMPAREX has an indepth understanding of the requirements associated with such operations, particular-ly with regard to flexibility, security and high availability.
General information, benefits & customer
Benefits for your business and it department:• Annual downtime reduced by 60%• Decrease in maintenance costs• Enhancement of employees satisfaction with IT• Increased SLA level• Optimisation of the IT processes• Improvement of the in-house IT availability
DedicatedService Channel
Wide Rangeof ServiceEquipment
Key Vendors
Only ONEContract
Only ONEHighest SLA
FlexibilityVarious Options
on Coverage Days and
Response Times
Instead of a CostIntensive VendorYou Can Reduce
Monthly ITSpends by 60%!
HwMa by cOMPareXBasedonthirtyyearsofexperience,weofferthemostbeneficialconditionsofcooperationtailoredtoyourorganiza-tion.WeguaranteetheeliminationofunnecessaryfeesassociatedwithmaintainingtheITinfrastructureandreleaseunnecessarilyblockedfundsrequiredfortheITsecurity.
1.2.
3.4.
5.
7.
ServiceCall
InitialProblemDiagnosis
Mitigating theProductionApplication
impact
Recovering or Handlingthe problem
Restoring the nomaloperation
Accomplishing the Service
call
Reportingto the
customer
6.
Recovery time under SLA
competence:• Backup• Virtualization• Consolidation• SAN• DisasterRecovery• Storage• HighAvailability• andothers
the best way to restore your hardware
Our guideline:
Related Documents
