HappyOrNot ® Makes Customer Satisfaction an easy Key-Performance Indicator 1. Introduction 2. HappyOrNot in 5 minutes 3. Avis Sweden trial overview 4. How to improve? 5. Next Step: Roll-Out 3.6.2014 Erno Syvälahti Sales Director, Partner HappyOrNot Ltd
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HappyOrNot ® Makes Customer Satisfaction an easy Key-Performance Indicator 1.Introduction 2.HappyOrNot in 5 minutes 3.Avis Sweden trial overview 4.How.
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HappyOrNot® Makes Customer Satisfaction an easy Key-Performance Indicator
1. Introduction2. HappyOrNot in 5 minutes3. Avis Sweden trial overview4. How to improve?5. Next Step: Roll-Out
Awards:HappyOrNot was one of the coolest Things We Saw at NRF’s Retail's BIG Show”
HappyOrNot listed in Top Start-up list by one of the Nordics' biggest Finance publication, Talouselämä in January 2014
COMPANY CONFIDENTIAL
• Est. 2009, Finland• Offices in Finland and US• Service available in 39 countries• Over 500 customers• + 100 000 000 feedbacks collected• Key industry segments: Retail, Healthcare,
Overall it looks good. Company index of 87 is on par what we’ve seen in the Nordics from this industry.
However over 800 Customers have given red so it’s important to see when and where this is happening to improve.
Three ”class” of locations so far
Vigra, Vika and Bergen are getting excellent results, all are over 90.Then there’s big ”middle class” that are considerably weaker. Out of these 10 locations Flesland is clearly the weakest so far.
Thursdays are weakest in Gardemoen. This is interesting as Friday is by far the busiest (biggest amount of feedback) while Wednesdays are relatively quiet.
Thursdays and also slightly saturdays as well are on the red side.