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Happy Paths: UX Tested, Unicorn Approved Katie Swindler, UX Director
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Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Jul 17, 2015

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Page 1: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Happy Paths:UX Tested, Unicorn Approved

Katie Swindler, UX Director

Page 2: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler
Page 3: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Red route

Page 4: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Red route

27%More Reliable

10%FASTER

6%Less Accidents

Bus Route Improvements

Page 5: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Red route

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Page 7: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Critical +/OR

frequent

Page 8: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Business Goals & User Goals

Page 9: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

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Page 10: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

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Page 11: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

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Page 12: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Red route

Page 13: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

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It takes our users

32 StepsTo set up voicemail

On our competitor's System it only takes

7 Steps

Page 14: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

404 Error Page404 Error Page

Get a DemoGet a Demo

Page 15: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler
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Page 18: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

“Get a Trial” is last in list so it’s a natural path right

to goal

VEW NEXT FEATURE

Page 19: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

In conclusion

Page 20: Happy Paths: UX Tested, Unicorn Approved -- Katie Swindler

Red route