Happy New Year! - CAMP Systems · 2011. 1. 3. · Happy New Year. What will 2011 bring? — new hopes, new ambitions, new resolutions. It will clearly oﬀ er new challenges that

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THE FIRST NAVAL AVIATORS BY GIACINTA BRADLEY KOONTZ

p18+40Since 1968Serving the Business Aviation Community

HappyNewYear!

JANUARY 2011 ❖ CAMP SYSTEMS INTERNATIONAL 3

ContentsGreetings

CAMP InSight is an internal magazine published monthly by CAMP Systems International and circu-lated to its 3,000+ customers who collectively operate, own and manage the over 5,400 aircraft on CAMP’s maintenance tracking system.

Editor: Karie WhiteCAMP Systems International32 Daniel Webster Highway, Suite 10Merrimack, NH 03054Tel: (603) 595-0030Fax: (603) 595-0036Email: [email protected]

Advertising: George RossidesToll Free: 1-877-411-CAMPTel: (631) 588-3200 Cell: (516) 383-9082Email: [email protected]

Cover: Photo courtesy of Aero Taxi, Inc., New Castle Airport (ILG). Justin Donovan, Line Service Technician, works with a Lear 60.

©2011 CAMP Systems International

January Greetings,

Happy New Year. What will 2011 bring? — new hopes, new ambitions, new resolutions. It will clearly off er new challenges that will keep our aviation community and each of us as individuals on our toes. After all, we are entering another year with a market that, while recovering, is still sensitive and frugal – one that demands comprehensive strategy and proactive response. Yet, with ingenuity employed, this year is guaranteed to off er new opportunity and reward.

At CAMP, we are as ready as ever to embrace the challenge. We enter our 43rd year of service with clear vision and plans for a great year. As always, we plan to continue to be innovative and provide the most advanced, user-friendly maintenance tracking technologies available on the market. We look foreword to enhancing our existing products and services as well as exploring new partnerships that are consistent with CAMP’s high standards and off er benefi t to CAMP subscribers. We will continue to make ourselves available, keeping the lines of communication wide open through numerous customer support resources. And we will remain receptive to your feedback and challenge ourselves to exceed your expectations. Simply, we look forward to providing you with the tools and resources you need to do business successfully in 2011.

Looking at CAMP InSight, we welcome back Giacinta Bradley Koontz for another year of fascinating and factual portals into America’s aviation heritage through her column, ‘Insight to the Past.’ I am especially pleased to share that the column is now a monthly

feature. I am also glad to report that the team at Conklin & de Decker has agreed to continue to share their industry expertise and contribute bi-monthly to the ‘Industry Insights’ feature.

We start the new year off with the “spotlight” on Aero Taxi. Dependable and experienced, Aero Taxi provides aircraft management, charter, hangar and FBO services at New Castle County Airport (ILG) in Delaware.

Utilizing the most up-to-date data, our AMSTAT Directors of Re-search continue to off er vital statis-tics on the business aviation market. In this issue the team reviews the Cessna Citation CJ3 market. Tom Benson, Executive Vice President of AMSTAT, will join us again with quarterly market analyses.

Looking for SB’s in the ap-plication? Look no further. Victor Josephson, Northeast Regional Field Service Representative, takes us to the ‘Service Bulletin Zone’ in this month’s ‘Hot Tip.’

I’d also like to remind you about free press. If you would like your organization featured on the cover of CAMP InSight, contact Karie White at 1-800-558-6327, or [email protected].

Health, happiness and prosperity to you and yours this year.

Best regards,

Rich AnzaloneVP Customer Support and SalesCAMP Systems [email protected]

04 CUSTOMER SPOTLIGHT Aero Taxi By Karie White

06 CAMP PEARLS

08 AMSTAT MARKET ANALYSIS Spotlight on the Cessna Citation CJ3 Market By Judy Nerwinski & Kathy Dowd

10 USER HOT TIP Locating Service Bulletins By Victor Josephson

13 TOOLBOX Q&A

15 OEM HIGHLIGHT Pratt & Whitney

17 ASO TOP 50

18 INSIGHT TO THE PAST The 100th Anniversary of The First Naval Aviators Part One of Two By Giacinta Bradley Koontz

20 CAMP CALENDAR

LOCATIONS

NORTH AMERICA

New York (Headquarters)LI MacArthur Airport999 Marconi AvenueRonkonkoma, NY 11779 USA

Tel: 631-588-3200 Fax: 631-588-3294 Toll Free: 1-877-411-CAMP (2267)

New Hampshire (Sales)32 Daniel Webster Hwy, Suite 10Merrimack, NH 03054 USA

Tel: 603-595-0030Fax: 603-595-0036Toll Free: 1-800-558-6327

Montreal 6800 Côte-de-Liesse, Suite 101Saint-Laurent, QC H4T 1E3Canada

Tel: 514-448-1128Fax: 514-448-1120

Wichita 8200 E. 34th Street NorthBuilding 1600, Suite 1607Wichita, KS 67226 USA

(Wichita continued)Tel: 316-462-2267 Fax: 316-462-2442Toll Free: 1-866-581-CAMP (2267)

FloridaDaniel Systems3401 NW 82nd Avenue, Suite 104Doral, FL. 33122 USA

Tel: 305-715-9565Fax: 305-715-9987www.danielsystems.com

New JerseyAMSTAT44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 732-530-6400Fax: 732-530-6360Toll Free: 1-877-4AMSTAT (426-7828)www.amstatcorp.com

New JerseyAircraft Shopper Online44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 888-992-9276Int’l Tel: 732-704-9561www.aso.com

EUROPE

ParisCAMP Europe SAS15 rue de la Montjoie - BP 58 93212 Saint Denis La Plaine CedexFrance

Tel: +33-1-55.93.45.80 Fax: +33-1-55.93.45.99 www.campsystems.com.fr

ASIA

Hyderabad, IndiaCAMP Systems Pvt LtdRCV Towers, HITEC CityHyderabad - 500 033

CAMP SUPPORTApplication SupportTel: 631-588-3200Toll Free: 1-877-411-2267E: [email protected]

CAMP INSIGHT Advertising SalesGeorge Rossides

Tel: (631) 588-3200Toll Free: 1-877-411-CAMP (2267) Email: [email protected]

CAMP DIRECTORY | WWW.CAMPSYSTEMS.COM

FIELD SERVICE REPRESENTATIVES & REGIONAL SALES MANAGERS

U.S. REGIONS

West (AK, AZ, CA, HI, ID, MT, NV, OR, UT, WA, WY)

Steve McQueen, West Regional FSRMobile: 702-513-0671E: [email protected]

Tom Ritrovato, West RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

North Central (IL, IN, IA, KY, MI, MN, MO, NE, ND, OH, SD, WV, WI)Eli Stepp, Jr., North Central Regional FSRMobile: 217-801-3701E: [email protected]

Martha Karoutas, North Central RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

South Central (AR, CO, KS, LA, NM, OK, TX)Jay Dunnam, South Central Regional FSRMobile: 214-930-6715Email: [email protected]

Pamela Pamatat, South Central RSMTel: 631-588-3200 Toll Free: 1-877-411-2267E: [email protected]

Southeast (AL, FL, GA, MS, NC, SC, TN, VA)Roy Gioconda, Manager, Field ServiceMobile: 919-454-6843E: [email protected]

Kate Gallant, Southeast RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

Northeast (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, DC)Victor Josephson, Northeast Regional FSRMobile: 516-652-9165E: [email protected]

Joe Dynko, Northeast RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

OEM BASED

Wichita (HBC / Cessna Field Service Rep)Th omas WilliamsCAMP Systems International Inc.C/O Hawker Beechcraft Services, Inc.Mid-Continent Airport (KICT)1980 Airport RoadWichita, KS 67209 USA

Mobile: 316-640-9178E: [email protected]

Little Rock (Dassault / HBC Field Service Rep)Tom MaherCAMP Systems International Inc.C/O Dassault Falcon Jet3801 East 10th Street Little Rock, AR 72202 USA

Tel: 501-210-0580Fax: 501-210-0475E: [email protected]

INTERNATIONAL

European FSR (TBD)For assistance in Europe, please contact:Tel: +33 (0)1 55 93 45 81E: [email protected]

George Rossides, International RSMTel: 631-588-3200 Toll Free: 1-877-411-2267E: [email protected]

WORLDWIDE BROKER PROGRAMLynn Sosnowski, Broker & Finance Program Sales Manager - Worldwide44 Apple Street, Suite 5Tinton Falls NJ 07724

Tel: 732-530-7409Mobile: 732-720-9840Fax: 732-530-6402E: [email protected]

4 CAMP SYSTEMS INTERNATIONAL ❖ JANUARY 2011 JANUARY 2011 ❖ CAMP SYSTEMS INTERNATIONAL 5

Service at its BestCustomerSpotlight

[continued on page 7]

Ever think that maybe it’s time to get back to the basics? Don’t panic, we’re not talking ditch the Droid and pull out the rotary or retire

the laptop and haul out the typewriter. Rather, the topic of thought is getting back to the basic principles of good ’ol fashioned customer service. Th e kind of service where a voice greets you on the phone – a voice attached to a real, live human. Where folks are acknowledged by their names instead of identifi ed by randomly generated numbers. Where the service makes you feel like you’re appreciated, you’ve gotten more than you paid for, and motivates you to return again and again.

Sound inviting? Th en make your way to the state that takes its name from English nobleman Th omas West, the Baron De La Warr. You guessed it… Delaware. Delaware is located along the northeastern coast of the U.S. and is the second smallest state in country — approximately 1,955 square miles in contrast to Alaska, the largest state, at 570,374 square miles or Texas, the second largest, at 261,914 square miles. But, don’t be fooled by its size, Delaware has a lot to off er. Specifi cally, at Delaware’s New Castle Airport (ILG) sits an operation that is brimming with dependable, high-quality service. Meet Aero Taxi, Inc

At Aero Taxi the customer comes fi rst. Coupled with state-of-the-art technology, Aero Taxi is an attractive catch in the vast sea of aviation service providers. Th e organization was fi rst established in 1958, predominantly as a freight operator out of Pennsylvania. Dirk Dinkeloo, President, and Erin Jacob, Vice President explained, “Th e business moved to Delaware in 1989 and since 1994 has been owned and operated by the current management team, which has changed the focus and grown the company into what it looks like today.”

Today, Aero Taxi provides a wide range of top-notch services to the aviation community. It has now been in business for over forty years and

the dedicated staff off ers clientele more than 135 years of combined industry expertise. Its mission is “to provide safe, reliable, value-oriented, professional service to its customers.” Services, as described by Dinkeloo and Jacob, include:

“Aircraft Management with Aircraft Charter. Our typical client is more interested in low overhead professional management with moderate amounts of charter to keep wear and tear on the aircraft at a minimum. Our charter business is 90% retail customers out of ILG & PHL.

Complete in-house maintenance for our managed aircraft and maintenance management or maintenance support for our hangar tenants.

Complete hangar and FBO services from lav service to aircraft detailing to a notary public on staff . We off er several contract fuel service options to our transient aircraft.”

One of the many advantages of Aero Taxi is the convenience of a single location for all its services

and personnel. In terms of location, some of the pros to Aero Taxi’s ILG position include

quick and easy access to Wilmington, Delaware – just fi ve miles away

– and a mere thirty minute hop to Philadelphia, Pennsylvania.

New Castle Airport off ers three major runways, ten taxiways and relatively no congestion. Additionally, Delaware is a tax-free state making ILG and Aero Taxi an ideal resource for corporate fl ight departments and individual owners of aircraft as well.

Regarding personnel Jacob noted, “All pilots, dispatchers, mechanics, line personnel, and offi ce staff report to work here.” Th is is signifi cant because it supports the company’s philosophy that service should be personal. Having all staff in one location aids in open, clear communication and smooth, consistent operation. “We prefer face-to-face communication and many eyes on the aircraft that we manage, hangar, and service,” agreed Jacob and Dinkeloo.

Another philosophy that Aero Taxi places great emphasis on is “ANSWER THE PHOOONE!!!... with a live voice!” Th e team noted, “We believe in machines, but not for customer interaction.”

While a business does not prosper by love alone, a passion for what you’re doing sure does help. Lending to the operation’s success is the fact that team members at Aero Taxi are inspired by aviation. “You get into this business because you love aviation; it makes it easy to come to work every day and have fun. To excel at what you do, you’ve got to love doing it!”

Generously, Dinkeloo and Jacob shared these details of how their passion for aviation and strategic business sense has helped Aero Taxi excel over the years:

InSight: What has the company’s overall growth pattern been like through the years?Aero Taxi: Aero Taxi, Inc. has shown steady growth in sales over the last 15 years.

InSight: Who is your customer base?Aero Taxi: Our Company caters to individuals. Our charter business is 90% retail. Our hangar tenants are successful business owners who realize the value of owning an aircraft as they expand their business.

InSight: In growing the operation, what have been some of the biggest challenges?Aero Taxi: Building and maintaining a reliable customer base in light of tough competition has been and continues to be one of the greatest challenges in this business. More recently, it has

been interesting to anticipate and provide for the changes in our economy. We began to manage for a contraction in the early part of 2008, which has allowed the company to come to a “soft landing.” Since 9/11 the regulatory environment continues to be challenging. Gone are the good old days of knowing what to expect.

InSight: What has been the biggest reward?Aero Taxi: We work hard to provide safe, reliable, value-oriented, professional service to our customers. Th e biggest reward is a returning customer!

InSight: Which accomplishments are you most proud of?Aero Taxi: Over the fi fteen years we’ve been with Aero Taxi, sales have grown an average 10% per year. In 2002 we built a new hangar; in 2004 we purchased a charter operator in the Philadelphia metro area and merged our operations, successfully integrating the two businesses. But what we are most proud of is the team we have had the good fortune to assemble. With the support and trust of a dedicated and able team of employees, the sky is the limit! One of our specialty businesses is providing charter service for organ transplant teams. Th is requires many middle-of-the-night fl ights, but we all pull together and in the end feel good about contributing to saving a life.

InSight: What has the growth of the charter fl eet been like?Aero Taxi: A roller coaster! We are a Part 135 operator, and have had as many as twelve aircraft on our fl eet. We are again looking to add aircraft under management. We work to keep our customers happy, and add new customers mainly by word-of-mouth.

InSight: Presently the Aero Taxi charter fl eet consists of Citation Encore, and a Beechjet 440A.

InSight: How has business been for the FBO?Aero Taxi: Transient business looks like it’s slowly gaining some altitude, along with aviation generally. We recently became an AvFuel branded FBO.

InSight: What are some of Aero Taxi’s specialty niches?Aero Taxi: Aero Taxi provides charter service for medical fl ights so we are on-call 24/7. We support continuing education and professional development. Michael Harkins, our Director of Maintenance, is the fi rst person to earn the Flight Safety Falcon 50 Master Technician Award. Th is award requires completion of specialty classes over the course of several years.

InSight: Aero Taxi’s commitment to education and professional development is in part a refection of the operation’s philosophy on safety. Aero Taxi’s

By K.White

Rt: Michael Harkins, Director of Maintenance, and James McMahon, A&P.

Rt Pg: Aero Taxi’s 15,000 square foot hangar at Delaware’s New Castle Airport (ILG) was newly built in 2002 and off ers lease and overnight opportunities. Aero Taxi’s maintenance team works on a Falcon.

With the support and trust of a dedicated and able team of employees,

the sky is the limit!

“

”


From the Navigation Pane, you can access all uninstalled spares under your control. These take the form of engines, propellers, and auxiliary power units.

The Navigation Pane can be toggled to both the Open/Closed positions using the double caret (<<) located in the upper right corner of the pane.

While the system will always expand the default fl eet automatically, the user can manually ex-pand any other fl eet within the selection by click-ing on the single caret positioned to its left. Doing so will present the below listed fl eet functions.

CAMPPearls

“The biggest connection I can see between a pearl and wisdom

is ... both a pearl and wisdom seem like small objects

but are both very valuable.”

— WikiAnswers.com, user: ID 1241821233.

What are CAMP Pearls? Valuable little pieces of insight – some obvious, others less evident. From

useful facts to helpful hints, Pearls will provide monthly wisdom about CAMP, its applications and more to help you along the way.

Need Help Navigating Aircraft Operating

Costs?

Life Cycle Cost

Aircraft Cost Evaluator

A budgeting and financial analysis tool to understand the true cost of owning and operating an aircraft.

The perfect tool for benchmarking variable & fixed costs, performance and specification data for more than 460 aircraft.

Conklin & de Decker products and consulting services are like having a “GPS” for your aircraft acquisition decision or budgeting process.

www.bjt.Conklindd.com+1-508-255-5975

Fleet Actual Times – Quick access to “Total Time” edits.

Fleet Task/Status – View tasks common to all aircraft.

Fleet Due List – One due list which presents all due tasks for entire fl eet.

Fleet Work Center – Single point access to all fl eet work orders.

Fleet Discrepancies – Visibility into fl eet-wide squawks.

Fleet Update Transactions – Historic and pending update information.

Fleet Management – Allows the addition of aircraft to a fl eet.

standards are set high where safety is concerned. Pilots receive annual simulator-based training and mechanics attend annual manufacturer-approved training on each managed aircraft type. Furthermore, Jacob and Dinkeloo shared that Aero Taxi is in the process of implementing a Safety Management System.

InSight: You mentioned that the new hangar was built in 2002. What prompted the addition to Aero Taxi’s facilities?Aero Taxi: It was the depth of the last recession; we needed something to kick-start the business. We invested in a new, 15,000 sq ft hangar to attract more aircraft to manage, and it would fi ll a need for corporate fl ight departments that want FBO service and maintenance support as well as hangar and offi ce space.

InSight: Earlier you also noted, “Charter is a competitive market.” What are your general thoughts on competition?Aero Taxi: We compete on several fronts: charter, management, hangar tenants, and transient aircraft. Th e number of charter customers and new aircraft owners – which are the drivers for growth – have been reduced. Coupled with the remaining customers being much more aware of prices and options in this part of the country, you need to be extra special to stand out and generate business.

InSight: What is competition like in your immediate area (at ILG)?Aero Taxi: Very competitive. We have several competitors in all our business lines on this fi eld, including large national chains such as Atlantic and Dassault. We even compete with our airport authority, the DRBA [Delaware River & Bay Authority]! Furthermore, there are four airports within a 40 mile radius with national chains as well. But that’s what being in the Northeast is about.

InSight: In such a competitive marketplace, what is it about Aero Taxi that appeals most to clients?Aero Taxi: We deal with clients who enjoy personal service. We empower each one of our employees to deal with our customers directly so we can fulfi ll that customer’s need as quickly as possible. Since most of our employees have longevity both with the company and in the business, customers know us well, and feel comfortable asking any of us for assistance.

InSight: Please share your experience with CAMP.Aero Taxi: One cannot manage jet aircraft without a tracking system. All the jet aircraft we have managed have been on CAMP. Having an aircraft on CAMP is especially good when selling the aircraft because it starts the pre-purchase off on the right foot. On a daily basis, we perceive

[Aero Taxi, from page 5] so many specifi c benefi ts to using the CAMP system:

1. Th e fi rst thing we do when we get a new aircraft is copy all the logs and send them to CAMP so we have an electronic back up. We fi nd this to be one of the most important items that CAMP off ers. Having a backup of our logbooks is priceless.

2. It would be impossible to keep track of the 1000’s of items without CAMP.

3. Th e upgrade to 3.0 is great.

4. Now that CESCOM is part of CAMP we have all the aircraft in one program and on one screen.

5. CAMP off ers excellent customer support. We look forward to Victor Josephson [Northeast Field Service Representative] stopping by to show us the latest updates to the program.

In closing we asked Dinkeloo and Jacob what Aero Taxi’s plans for the future are. Th ey said, “Similar to our last expansion, we have started feasibility studies on a major facilities expansion. We perceive a need to increase the scale of our operations in order to stay competitive.” Sustainability and superior customer service are clearly the driving forces behind this future endeavor. Continued excellence goes without saying.

We prefer face-to-face communication and many eyes on the aircraft that we manage, hangar, and service.”“

...safe, reliable, value-oriented, professional service...


Kathy and Judy have been with AMSTAT for a combined 35 years. Th ey are the Directors of Research. Kathy specializes in International and Helicopter Research, while Judy focuses on Domestic and Fixed Wing Research.

Spotlight on the Cessna Citation CJ3 Market

What makes the Cessna Citation CJ3 diff erent from its predecessors?

According to Cessna, they took everything that made aviators fall in love with fl ying the previous aircraft in the series and added more powerful engines, longer wings, a more spacious interior and the category’s most advanced fl ight deck ever. Th e CJ3 is powered by the Williams International FJ44-series engines. Th e T-tail and new wider span natural laminar wing produces more lift and less drag than the conventional wing. Th e CJ3 is more than 4 feet longer than the original CitationJet creating more leg room, workspace and comfort. Th e CJ3 is equipped with the fully integrated Rockwell Collins Pro Line 21 fl ight deck.

Out of the 351 active units, 217 are operated in the U.S. and 134 are owned and operated outside the U.S. AMSTAT research shows that 13% of the fl eet is piloted by their owners. Th ese owners enjoy the single pilot control, speed, range, and the fuel effi ciency of the CJ3. For companies of any size, this Light Jet also expands their destination options since the CJ3 was designed to easily operate from a short runway. It requires only 3450 feet of runway for takeoff .

Following general market trends, the CJ3 mar-ket has fallen with the pack in terms of both Re-tail and New Delivery sales since the economic downturn in 2008. Th e number of Resale Retail

Current Market SummaryActive Fleet 351Pre-Owned Aircraft For Sale 30Average Asking Price $5,902,333Average TTAF 836Average Landings 601

Specifi cations & PerformanceFAA Certifi cation Date Oct-04Cruise Speed 416 mphMaximum Range 1875 nmTake-off Weight 13,870 lbsMaximum Payload 1,720 lbsPassengers 6 to 8Current Factory List Price $8,131,000

AMSTATMarket Analysiswith Judy Nerwinski & Kathy Dowd

The first book ever writtenThe first book ever written entirelyentirely about about America’s Aircraft MechanicsAmerica’s Aircraft Mechanics..

PIONEER MECHANICS IN AVIATIONBy Giacinta Bradley KoontzForeword by Hon. John Goglia

“For today’s AMTs Gia’s research is important in

reminding us where we came from.”

– Ken MacTiernan, A&P, IA

Director, Aircraft Maintenance Technicians Association

“For years much has been printed about pilots.

Now fi nally, the aviation community has a bril-

liantly written heritage of Mechanics, Engineers

and Builders. I doubly appreciate Ms. Koontz

going the extra mile to uncover the achievements

of women mechanics.”– Robin Lamar, A&P

Founder, Association for Women in Aviation Maintenance

PRE PUBLICATION SALE PRICEOrder before January 15, 2011 $30.00 ($25.00 + $5.00 S&H)

Check or Money Order to:Running Iron Publicati ons

PO Box 12755Prescott , AZ 86304

ON SHELVES FOR SALEFEBRUARY 1, 2011

$35.00 ($30.00 + $5.00 S&H)(Large quanti ty and other discounts

available by writi ng: [email protected])

ON SHELVES FEBRUARY 1, 2011 – ORDER EARLY!

transactions for Citation CJ3’s dropped from 2.3% of the active fl eet in Q3 of 2009 to 0.9% in Q3 of 2010. New deliveries also dropped dur-ing this period from 12 total sales in Q3 of 2009 to 4 sales in Q3 of 2010.

But as we examine the CJ3 market, AMSTAT statistics show that it has faired better than most other aircraft in its category. Last month we saw that 13% of the active fl eet was for sale in the less than 10 year old Light Jet market. Th e CJ3 is out performing this category in that only 8% of its active fl eet is for sale. Although there were fewer aircraft for sale, it is taking somewhat lon-ger for them to sell. Average days on the market for the younger Light Jets was 235 days, whereas, it took an average of 306 days to sell a Citation CJ3 in the 3rd quarter of 2010.

Th e CJ3 was designed specifi cally to be eco-nomical and high-performing. Th ese qualities are very appealing in today’s times. CJ3 owners are reaffi rming that the model meets it mark.

Rajiv Tayal, Product Manager

(tf ) 877.411.CAMP

(p) 631.588.3200

(e) [email protected]

INVENTORYMANAGEMENT

Warranty Tracking

Part Cost Analysis

Easy Reporting

imsMobile

Barcoding & Labeling

Independent ModuleStand alone OR use with CAMP Maintenance Management

Percentage of Aircraft Fleet for Sale - Citation CJ3

Q3 2005 Q3 2006 Q3 2007 Q3 2008 Q3 2009 Q3 2010

9.0%

8.0%

7.0%

6.0%

5.0%

4.0%

3.0%

2.0%

1.0%

0.0%

% Retail Transactions

# of New Deliveries

Retail Transactions and New Deliveries - Citation CJ3

Q3 2005 Q3 2006 Q3 2007 Q3 2008 Q3 2009 Q3 2010

5.0%4.5%4.0%3.5%3.0%2.5%2.0%1.5%1.0%0.5%0.0%

25

20

15

10

5

0

Average Days on the Market (FS) - Citation CJ3

Q3 2005 Q3 2006 Q3 2007 Q3 2008 Q3 2009 Q3 2010

300

250

200

150

100

50

0


UserHot Tip CAMP APPLICATIONwith Victor JosephsonNortheast Regional Field Service Representative

You’re traveling through another dimension, a dimension not only of sight and sound, but of mind; a journey into a land

whose boundaries are that of the imagination. Next stop: The Service Bulletin Zone.

All Aircraft Maintenance Publications have certain styles adopted by the OEM. Bulletins come in an array of terms, SB, SL, Alerts, ASC, CB, EO, Kits, Mods, etc. They all fall under a heading of Service Information (SI). To lessen the effort of fi nding these elusive bulletins, here’s the ‘Hot Tip’ of the month.

From the aircraft choose Task/Status, then from Task/Status Filters select Task Type, SI (Service Information. (1)

SB’s are catalogued by ATA Chapter. Expand the ATA Chapter to locate the SB of interest. (2)

If the Requirement is underlined select it, and a Note about Effectivity and Applicability will show. If the Compliance Date is underlined, select it and the Compliance Doc will show. To access more detail, double click the SB #. (3)

To read the SB, select Bulletin and the SB will show. Related items will appear under Related Tasks.

This works for AD’s as well. Just pick Task Type AD instead of SI.

Until next time. Let’s see what 2011 has in store for us.

(1)

(2)

(3)The Service Bulletin ZoneLocating Service Bulletins


If I replace an engine or APU do I need to send in the complete logbook?

Yes, the reason that we would require the complete logbook is so that we can get the complete picture of the scheduled maintenance and life limit parts status.

Does the CAMP website offer contact information, such as email and mailing addresses?

Yes, CAMP’s website, www.campsys-tems.com, offers several contact re-sources.

For CAMP locations, mailing addresses, telephone- and fax numbers - select ‘Company’ then ‘Locations’ from the menu.

To email CAMP’s Management Team - select ‘Company’ then ‘Management Team.’

For a list of email addresses including Aircraft Group Managers & Field Service Representatives select ‘Support’ then ‘Contacts.’

SUBMIT YOUR CAMP QUESTIONS BY EMAIL TO [email protected] LINE: TOOLBOX

Your CAMP questions

answered by CAMP

professionals

industry topics reviewed

+

&ToolboxQA

VITTORIO ARMENTISENIOR MANAGER, MONTREAL OPERATIONS

KARIE WHITEMANAGER, MARKETING COMMUNICATIONS

I know I can generate a logbook entry during an update. Can I generate a log-book insert for tasks that have been ac-complished in the past?

Yes, you must search for the tasks you want to include in the entry. On the “task search” screen enter the date (or a date range) in the “C/W Date” fi eld param-eter. When you get the search results click on the “click to print logbook insert report” icon (the notepad with a “L” on it). Then select the items you want, chose a signoff statement, enter times, and print. This report can also be produced as a MSWord document, which would allow you to format it any special way you need.

AD: Diamond Aircraft Industries GmbH Models DA 40 and DA 40F Airplanes

AGENCY: FAA, DOT.

14 CFR Part 39[Docket No. FAA-2010-0845; Directorate Identifi er 2010-CE-044-AD;

Amendment 39-16534; AD 2010-25-01]

RIN 2120-AA64

ACTION: Final rule.

SUMMARY: We are adopting a new air-worthiness directive (AD) for the products listed above. This AD requires changing the emergency open doors procedure by incorporation of a temporary revision into the FAA- approved airplane fl ight manual (AFM) for all airplanes. This AD also requires replacement of the pas-senger door retaining bracket with an improved design retaining bracket for certain airplanes. This AD was prompted by several reports of the rear passenger door departing the airplane in fl ight. We are issuing this AD to change the emer-gency open doors procedure and ret-rofi t the rear passenger door retaining bracket, which if not corrected could re-

ERIC SIMPSONMANAGER, FALCON 10/20/200/50 SERIES

“Yesterday is history.

Tomorrow is a mystery.

Today? Today is a gift.

That’s why we call it the

present” — B. OlatunjiNigerian drummer

INDUSTRY TOPICSOURCE: HTTP://RGL.FAA.GOV/REGULATO-

RY_AND_GUIDANCE_LIBRARY%5CRGAD.NSF/0/0D62EEC3FEC23638862577F20052B58D?OPENDOCUMENT

sult in the rear passenger door departing the airplane in fl ight.

DATES: This AD is effective January 11, 2011.

The Director of the Federal Register ap-proved the incorporation by reference of certain publications listed in the AD as of January 11, 2011.

ADDRESSES: For service information iden-tifi ed in this AD, contact Diamond Air-craft Industries GmbH, N.A. Otto-Straße 5, A-2700 Wiener Neustadt, Austria, tele-phone: +43 2622 26700; fax: +43 2622 26780; e-mail: offi [email protected]; In-ternet: http://www.diamond- air.at. You may review copies of the referenced service information at the FAA, Small Airplane Directorate, 901 Locust, Kan-sas City, Missouri 64106. For information on the availability of this material at the FAA, call 816-329-4148.

For full AD, visit www.faa.gov.


OEMHighlight

P&W Canada to Invest $1 Billion in R&D over 5 Years

Published on ASDNews: Dec 14, 2010

MISSISSAUGA, ONTARIO, CANADA - Pratt & Whitney Canada (P&WC) announced today that it will invest more than $1 billion in research and development over the next fi ve years to develop the next generation of high-performance aircraft engines. Th e investment includes a $300 million repayable contribution from the Government of Canada under the Strategic Aerospace and Defense Initiative (SADI) program. P&WC is a United Technologies Corp. (NYSE: UTX) company.

“Th is major investment will enable us to sustain our engineering centres of excellence in Ontario and Quebec and reinforce our position as a leader in the global aerospace industry,” said John Saabas, President, P&WC. “We are currently recruiting more than 200 engineers to support our development programs, which will bring our engineering workforce to more than 1,500 in Canada. Th is investment, and the support of the Government of Canada, allows us to maintain and create high-quality jobs while positioning Pratt & Whitney Canada for long-term growth.”

“Th e Harper Government is pleased to support the world-class work being done by Pratt & Whitney Canada,” said the Honourable Tony Clement, Minister of Industry. “Th e project we are investing in today will create or maintain Canadian research jobs, encourage public and private partnerships, and keep Canada at the forefront of the international aerospace industry.”

Developing next generation technologiesP&WC is developing the most advanced

propulsion technologies for improved environmental performance, including reduced fuel consumption, lower emissions and less noise. Th ese technologies will be leveraged across P&WC’s product lines for new turbofan, turboprop and turboshaft engines for business, regional and helicopter applications.

“Pratt & Whitney Canada leads the industry in developing new technologies for the markets we serve,” said Benoit Brossoit, Senior Vice President, Global Operations. “Our latest research and development programs include cutting-edge materials such as composites and advanced alloys to improve engine weight, high-effi ciency compressor technology to enhance engine performance and reduce fuel consumption, and further improvements of our unique TALON(tm)

Airbus Offers A320neo with Pratt & Whitney PurePower(R) PW1100G Engine

TOULOUSE, France, Dec. 1, 2010 – Airbus announced today that it will off er the award-winning Pratt & Whitney PurePower® PW1100G geared turbofan™ engine as an ultra fuel-effi cient new engine option (neo) for its A320 Family. Th e A320neo Family is scheduled to enter service from Spring 2016. Th e A320neo powered by the PW1100G engine off ers signifi cant fuel, emissions, noise and operating cost benefi ts compared to the standard A320 Family. Pratt & Whitney is a United Technologies Corp. (NYSE:UTX) company.

Th e PurePower engine uses an advanced gear system allowing the engine’s fan to operate at a diff erent speed than the low-pressure compressor and turbine. Th e combination of the gear system and an all-new advanced core delivers double-digit improvements in fuel effi ciency and environmental emissions as well as a 50 percent reduction in noise.

“We are confi dent that the A320neo will be a great success across all markets and with all types of operators, off ering them maximum benefi t with minimum change. We are leveraging a reliable, mature aircraft and are making it even more effi cient and environmentally friendly,” said Tom Enders, Airbus President and CEO.

“Th e PurePower engine family has helped the aerospace industry redefi ne what is possible and when it’s possible,” said Pratt & Whitney President David Hess. “We are very proud that Airbus selected the PW1100G engine to power the A320neo, and we are committed to fl awlessly deliver 100 percent of the benefi ts of this extraordinary new engine. Airlines fl ying the PW1100G powered A320neo will have a competitive advantage by cutting fuel and maintenance costs while shrinking their environmental footprint with signifi cantly reduced noise and emissions.”

In 2008, Pratt & Whitney partnered with Airbus on a fl ight test program for the geared turbofan demonstrator that included 27 fl ights and more than 75 hours of fl ight testing using an Airbus A340-600 fl ight test aircraft. Pratt & Whitney began ground testing of its fi rst PW1000G series engine on schedule in September, validating full engine operability, engine fuel and lubrication system, and overall mechanical characteristics. An additional 15 engines will enter testing over the next two years, culminating in engine certifi cation of the initial PW1000G series of engines in late 2012.

combustion system to further reduce engine emissions. Th is investment will ensure we have the technologies ready to support our customers in the years ahead.”

P&WC is also developing technologies to signifi cantly reduce engine noise and undertaking programs to further eliminate materials of concern in our products and manufacturing processes.

Pursuing our commitment to R&DTh is latest R&D investment will allow for

continued collaboration with leading universities across Canada. “Every year, we invest $12 million in research projects with more than 20 Canadian universities to develop new technologies and encourage the next generation of aerospace engineers,” said Brossoit.

P&WC has a long-standing commitment to investing in research and development to spur innovation and power sustainable growth. With approximately $400 million in annual R&D investment, P&WC ranks #1 in Canadian R&D spending for aerospace sector. Continued R&D investments have allowed P&WC to certify more than 70 engines over the past 15 years.

Expanding our footprint in CanadaP&WC has a strong presence across the country

with major facilities in Alberta, Manitoba, Ontario, Quebec and Nova Scotia employing more than 6,200 people, including highly skilled engineers at its R&D facilities in Ontario and Quebec. P&WC is continuing to expand its footprint in Canada. In October 2010, the company inaugurated one of the largest fl ight test operations centres for civil aircraft engines in North America as part of the new P&WC Mirabel Aerospace Centre at Montreal-Mirabel International Airport. Th e centre will support fl ight testing for the complete range of Pratt & Whitney engines, including turboprops and turbofans up to 90,000 pounds of thrust.

Phase II of the Mirabel Aerospace Centre, already underway and scheduled for completion in spring 2011, includes construction of a highly advanced facility where P&WC will assemble and test the PurePower(r) PW1524G for the Bombardier CSeries and the PW800 engine family for the next generation of large business jets.

On October 29, P&WC and its partners inaugurated the Global Aerospace Center for Icing and Environmental Research (GLACIER) in Th ompson, Manitoba. Th e most advanced facility of its kind, GLACIER will specialize in ice tests for aerospace engine certifi cation programs.

Put your aircraft on ASO and get it sold.

The Aircraft Market in Real TimeAircraft Shopper Online

®

CAMP has responded to an identi fi ed customer need by working with ASO to enable this excellent opportunity for aircraft sellers. This off er enti tles CAMP customers to a free Spec Ad on ASO, which gives you unlimited space to describe the details of your aircraft , and puts that informati on in front of moti vated buyers.

The best place to sell your aircraft just got even bett er for CAMP customers.

Visit www.ASO.com/CAMP for details.

This off er is good for a limited ti me, and applies only to aircraft that are currently enrolled on the CAMP system. Once an aircraft ad is published on ASO as part of this off er, the adverti sement will remain free unti l the aircraft is sold.

Concerned about fi nding buyers?

With over 165,000 unique visitors every month, over 4,000 leads per month, real ti me listi ngs, unlimited space for photos and specs, the most powerful search tools in the industry, and personalized service - ASO is the fasted way to sell your aircraft .

Buyers use ASO. www.ASO.com

For a limited ti me, CAMP Customers canAdverti se Aircraft For Sale on ASO FREE OF CHARGE

For more informati on call 1-888-992-9276 / internati onal call 1-732-704-9561

The Aircraft Market in Real TimeAircraft Shopper Online

®

This list is provided for informati onal purposes only. The criteria for inclusion in this list are based upon adverti sing volume on ASO.com. Although ASO has had only positi ve experiences with the companies shown, ASO makes no recommendati on or endorsement of any specifi c company contained in this list. ASO further makes no representati ons or warranti es with respect to the quality or performance of any company listed above, and ASO shall not be responsible for the acti ons of these companies.

ASO Top 50 Turbine Aircraft Brokers & Dealers

Let these professionals know that you found them in CAMP InSight magazine.

www.ASO.comJANUARY 2011 ❖ CAMP SYSTEMS INTERNATIONAL 17

BROKER / DEALER LOCATION PHONE E MAIL WEB SITEAeroSoluti ons Manassas, VA US 703-257-7008 sales@aerosoluti ons.com www.aerosoluti ons.comAir Alliance GmbH Burbach Germany 49-273-644-280 [email protected] www.air-alliance.deAircraft Services Group, Inc. Mahwah, NJ US 201-995-9570 [email protected] www.yourjet.comAll American Aircraft Sales San Antonio, TX US 210-377-1431 jimmy@allamericanaircraft .com www.AllAmericanAircraft .comAltus Aviati on Services Ltd. Bristol UK 49-176-625-556-34 steve@altusaviati on.com www.altusaviati on.comBAM Sales Bromma Sweden 46-856-619-000 [email protected] www.bam.aeroBell Aviati on West Columbia, SC US 803-822-4114 adverti sing@bellaviati on.com www.bellaviati on.comBerard Aviati on, Inc. Tampa, FL US 813-287-8000 art@berardaviati on.com www.berardaviati on.comBoutsen Aviati on S.A.M. Monte Carlo Monaco 377-933-080-02 aviati [email protected] www.boutsen.comBristol Associates, Inc. Washington, DC US 202-682-4000 [email protected] www.bristolassociates.comC.A.A.D. Inc. Miami, FL US 305-593-9929 [email protected] www.CAADInc.comCB Aviati on Ogden, UT US 801-860-9762 coryb@cbaviati on.com www.cbaviati on.comCFM Jet Smyrna, TN US 615-220-1721 [email protected] www.cfmjet.comCharleston Aviati on Partners LLC Isle Of Palms, SC US 843-886-3313 billquinn@charlestonaviati on.com www.charlestonaviati on.comCharlie Bravo Aviati on Georgetown, TX US 512-868-9000 sales@wepushti n.com www.wepushti n.comCoff man Companies Phoenix, AZ US 480-393-0770 rob@coff mancompanies.com www.coff mancompanies.comColumbia Aircraft Sales, Inc. Groton, CT US 860-449-8999 [email protected] www.denisonjet.comDenison Jet Sales Corp. Greer, SC US 864-989-0421 [email protected] www.denisonjet.comEagle Aviati on, Inc. West Columbia, SC US 803-822-5520 sales@eagle-aviati on.com eagle-aviati on.comElliott Aviati on, Inc. Moline, IL US 309-799-3183 acsales@elliott aviati on.com www.elliott aviati on.comExecuJet Aviati on Group Zurich SZ 41-448-765-611 pre-ownedaircraft @execujet.eu www.execujet.euExpress Jets San Antonio, TX US 210-687-1828 [email protected] www.expressjets.comFlight Source Internati onal Sarasota, FL US 941-355-9585 eric@fl ightsource.com www.fl ightsource.comGantt Aviati on, Inc. Georgetown, TX US 512-863-5537 suzanne@gantt aviati on.com www.gantt aviati on.comGeneral Aviati on Services Lake Zurich, IL US 847-726-5000 [email protected] www.genav.comGuardian Jet, LLC Guilford, CT US 203-453-0800 [email protected] www.guardianjet.comHawker Pacifi c Bankstown Airport Australia 61-297-088-533 aircraft sales@hawkerpacifi c.com.au www.hawkerpacifi c.com.auJ.A. Air Center, Inc. Sugar Grove, IL US 630-549-2100 scott @jaaero.com www.JAAir.comJack Prewitt and Associates Bedford, TX US 817-283-2826 jprewitt @jackprewitt .com www.jackprewitt .comJet Harbor, Inc. Fort Lauderdale, FL US 954-772-2863 [email protected] www.jetharbor.comJetcraft Trading Raleigh, NC US 919-941-8400 info@jetcraft .com www.jetcraft .comJeteff ect, Inc. Long Beach, CA US 561-747-2223 info@Jeteff ect.com www.jeteff ect.comJohn Bell Aircraft , Inc. Como, MS US 662-526-1700 john@johnbellaircraft .com www.johnbellaircraft .comJohn Hopkinson & Assocs., Ltd. Calgary, AB Canada 403-637-2250 [email protected] www.HopkinsonAssociates.comLone Mountain Aircraft Las Vegas, NV US 888-566-3686 sales@lonemountainaircraft .com www.lonemountainaircraft .comMariebo Aviati on Jonkoping Sweden 46-361-603-20 [email protected] www.mariebo.seMarti n Davis & Associates Georgetown, TX US 512-864-9939 [email protected] www.mdajet.comMaxfl y Aviati on, Inc. Fort Lauderdale, FL US 954-771-8171 jgarcia@maxfl yaviati on.com www.maxfl y.comMcDonald Aviati on Monroe, LA US 877-322-1015 kenmc@mcdonaldaviati on.com www.mcdonaldaviati on.comMurphy Acquisiti ons, Inc. Georgetown, TX US 512-864-7111 [email protected] www.murphyacquisiti ons.comPollard Aircraft Sales, Inc. Fort Worth, TX US 817-626-7000 sales@pollardaircraft .com www.PollardAircraft .comPreston Aircraft , Inc. Alcoa, TN US 865-970-9882 salesinfo@prestonaircraft .com www.prestonaircraft .comSCM Associates, Inc. Penn Yan, NY US 315-536-2394 [email protected] www.SCMassociates.comSierra Industries LTD Uvalde, TX US 830-278-4481 [email protected] www.sijet.comStevens Aviati on, Inc. Vandalia, OH US 937-454-3493 jboyer@stevensaviati on.com www.stevensaviati on.comSunwest Aviati on, LTD Calgary, AB Canada 403-275-8121 idarnley@sunwestaviati on.ca www.sunwestaviati on.caU.S. Aircraft Sales, Inc. McLean, VA US 703-790-1333 rainer@usaircraft sales.com www.usaircraft sales.comWelsch Aviati on Savannah, GA US 912-695-1555 [email protected] www.welschaviati on.comWestern Aircraft , Inc. Boise, ID US 208-385-5155 [email protected] www.westair.comWestern Aviati on, Inc. Houston, TX US 281-391-2510 sales@westernaviati on.com www.westernaviati on.com


Giacinta Bradley Koontzis an aviation historian and author. Her various projects can be viewed on her web-site: www.harrietquimby.org.

For centuries England’s Royal Navy was the standard of excellence on the high seas. But in 1911, the US Navy became the fi rst in the world to incorporate the use of aircraft which

some historians claim was the most signifi cant advancement of military ships since engines replaced sails.

In the fi nal months of 1910, three factors converged to create the birth of naval aviation: the imagination of honorable military leaders, courage shown by young aviators, and commitment to inventive genius in the form of an aeroplane.

Frog, Spuds, Ely, GH, and Washington Irving

In a few short months between 1910 and 1911 fi ve men envisioned the possibility and the ultimate success of aircraft landing and taking off from a ship’s deck. Th ese pioneers of naval aviation are aircraft designer Glenn Hammond Curtiss, aviators Eugene Ely and Lt. Th eodore “Spuds” Ellyson, and US Navy Captains Washington Irving Chambers and Charles “Frog” Pond.

By 1911 engine and aircraft designer Glenn Curtiss was already a world-famous aviator and inventor of a pusher bi-plane which he built at his factory in Hammondsport, New York. In 1910 he established the Curtiss Aviation School and Experimental Grounds near the encampment of the US Signal Corp at Rockwell Field on North Island, San Diego,

CA. Both military and civilian pilots trained at the Curtiss school and often participated in Curtiss’ development of the fi rst production quality hydroaeroplane. Among his students was “Spuds” Ellyson, so nicknamed because his favorite food was potatoes. Described by those who met him at Rockwell Field as a “red-haired, freckle-faced 26-year old Virginian,” Ellyson had commanded a ship just prior to his assignment as the Navy’s fi rst student at the Curtiss fl ying school.

Students including Ellyson learned to fl y solo in a Curtiss pusher as compared to the Wright biplanes with dual controls for both pupil and teacher. Curtiss, known among his employees as “GH,” shouted instructions to Ellyson as he bumped along the ground making airborne hops of fi ve or ten feet in a learning phase known as “grass-cutting,” or “trimming the daisies.” Once Curtiss was satisfi ed that his student had mastered the controls he removed the throttle inhibitor and allowed higher and farther fl ights. It is believed that Curtiss changed to a dual control system for Navy training aeroplanes following a suggestion by Ellyson while they worked together at Rockwell Field or later at Hammondsport between 1911 and 1913. “Crack-ups” were not uncommon but many students became qualifi ed aviators with just a few hours aloft. Some like civilian Eugene Ely had rebuilt a second-hand Curtiss aircraft and taught themselves to fl y.

Curtiss hired Ely for his exhibition fl ying team after they met in the summer of 1910. While fl ying in New York, Ely met US Navy Captain Washington Irving Chambers. Naval historians often mark the “birthday”

of naval aviation when Chambers penned his plan for the Navy to test the feasibility for aircraft landings on the modifi ed deck of a ship. With encouragement from Curtiss, it didn’t take much for Chambers to literally entice Ely on board.

On November 14, 1910, Ely and his pusher were on deck of the USS Birmingham cruising to a calm spot off the coast of Virginia. A hastily fashioned bicycle tire inner tube encircled the aviator’s torso in the event of a crash landing in the icy Atlantic. A temporary wooden platform extended the ship’s bow to give Ely the distance he needed for his successful take-off using less than one hundred feet. Learning of Ely’s safe landing a few miles away the Captain of the Birmingham, Charles “Frog” Pond said, “I desire to place myself on record as positively assured of the importance of the aeroplane in future naval warfare. As a matter of fact this feat which we are witnessing may revolutionize naval warfare even more than the fi rst battle of the Merrimac and the Monitor.”

Despite Captain Pond’s enthusiasm for Ely’s 1910 fl ight off the Birmingham, his superior offi cers were more interested in an aeroplane that could land near a ship instead of on top of it. Curtiss agreed, and to that end he continued to develop a fl oatplane to sell to the US Navy. - to be continued in the February issue - //gbk

A Ellyson and Curtiss (right). Photo: Cradle of Aviation Museum, NY B Glenn Hammond Curtiss. Photo: Glenn H. Curtiss Museum, NY C Eugene Ely at the controls of a Curtiss Pusher. Photo: Cradle of Aviation Museum, NY. D Lt. Th eodore “Spuds” Ellyson. Photo: Cradle of Aviation Museum, NY.

January and February 1911 - 2011Th e 100th Anniversary of Th e First Naval Aviators

Part One of Two

with Giacinta Bradley KoontzInsighttothePast

A

B C

D

FEBRUARY

TUESDAY, FEBRUARY 19:00 AM - 10:30 AM EST

THURSDAY, FEBRUARY 32:00 PM - 3:30 PM EST







On-site Training: Paris

CAMPCalendar2011

CAMP strongly believes in fully supporting its customers in making the best use of its prod-ucts and services. CAMP EUROPE offers the opportunity to attend training at the CAMP Paris offi ce.

• Training sessions are Full Day courses.• Each session has its own agenda.• Sessions begin at 9:00 AM.• WIFI access is available; we invite you to bring your laptop for training.

Join us for one training course or both.

Training 1 (duration 1 day)ADVANCED TRAINING:

MAINTENANCE MODULE

Training 2 (duration 1 day) ADVANCED TRAINING:

CAMO & QUALITY CONTROL ASPECTS

Limited to 10 persons per session. Training includes course package, lunch and refreshments during breaks, and training certifi cate.

There is no charge for training at CAMP.

To register, please select from the schedule and send an email to [email protected]. We look forward to your participation.

CAMP TRAINING in PARIS

JANUARYTraining 1: Tuesday, January 18

Training 2: Wednesday, January 19

FEBRUARYTraining 1: Tuesday, February 15

Training 2: Wednesday, February 16

MARCHTraining 1: Tuesday, March 15

Training 2: Wednesday, March 16

APRILTraining 1: Tuesday, April 19

Training 2: Wednesday, April 20

MAYTraining 1: Tuesday, May 10

Training 2: Wednesday, May 11

JUNETraining 1: Tuesday, June 15

Training 2: Wednesday, June 16

CAMP WebinarsWebinars: Free web-based training.

This year CAMP will offer scheduled webinars on the 3.0 application. If you are interested in training for our CESCOM or CAMP Classic interfaces, please contact Application Sup-port.

CAMP Webinars are “overview” sessions, covering a variety of CAMP 3.0 application features with time throughout the Webinar to answer your topic specifi c questions.

CAMP 3.0 Scheduled on TUESDAYS and THURSDAYS of each month.

To register, go to www.campsystems.com

Click ‘Attend a free CAMP webinar.’

If you don’t see a Webinar that fi ts your sched-ule, please call us. We’d be glad to arrange training at a time that is convenient for you.

To schedule a webinar, call 877-411-2267.

JANUARY

TUESDAY, JANUARY 49:00 AM - 10:30 AM EST

THURSDAY, JANUARY 62:00 PM - 3:30 PM EST







MARCH

TUESDAY, MARCH 19:00 AM - 10:30 AM EST

THURSDAY, MARCH 32:00 PM - 3:30 PM EST









JULYTraining 1: Tuesday, July 5

Training 2: Wednesday, July 6

AUGUSTNo Training

SEPTEMBERTraining 1: Tuesday, September 13

Training 2: Wednesday, September 14

OCTOBERTraining 1: Tuesday, October 18

Training 2: Wednesday, October 19

NOVEMBERTraining 1: Tuesday, November 15

Training 2: Wednesday, November 16

DECEMBERTraining 1: Tuesday, December 6

Training 2: Wednesday, December 7

Happy New Year! - CAMP Systems · 2011. 1. 3. · Happy New Year. What will 2011 bring? — new hopes, new ambitions, new resolutions. It will clearly oﬀ er new challenges that

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