Happenings at RABQSA International Teresa Block Manager, Business Development [email protected].

Happenings at RABQSA International

Teresa BlockManager, Business Development

[email protected]

What’s New?

•Peter Holtmann appointed as new President and CEO

•RMC Liaison – Teresa Block

•Two new international offices opened in Middle East and Vietnam, for a total of 11 international offices

•Growing EOI for blended learning courses

Aerospace News

• Aerospace web page

• Auditor transitions going well

• AS9120 & AS9003 certification under development. Enough audits available?

Feedback? Email Teresa at [email protected] by Sept. 25

Aerospace Updates

• AS9120 course under development

• AS9100 and AS9110 training course checklists under revision

• Will implement review process for RABQSA training providers with 9100 and 9110 course certification (after release of sanctioned training)

Personnel Certification ServicesVictor Leon

Senior Scheme [email protected]

Application Processing

Why does it take so lo

ng??

Process Overview

• Application and supporting documents received

• Applicant sent confirmation of receipt• Applicant sent request for missing

documents if applicable• Audit log verification• Training verification

Process Overview Cont’d

• Resume` reviewed (employment verification)

• Send Vote Request to the RMC

• Applicant is notified of pending vote

• Unanimous vote must be reached by RMC

Certifying the Auditor

•Votes in and Applicant approved. Email is sent notifying Applicant of approval.

•An account for the Auditor is created in Oasis. Auditor is provided the Oasis website log-in information.

•Auditor is sent an ID card and certificate

of attainment.

Processing Timesand Delays

Goal is to have the application processed within 30 days of receipt. However, delays do occur…

1. Incomplete Application· Email is sent giving the Applicant 15

days. · No response? Applicant emailed again

and given extra 10 days.

· Still no response? Phone call made to Applicant with final request. Given 5 days.

· No response after 5-day period? Application is withdrawn.

Processing Timesand Delays

2. Voting Process· Email Voting member questions and/or comments on Applicant’s documents. · RMC re-vote · Votes not in – follow up needed · Unanimous votes needed

3. Audit / Employment Verifications

4. Previous RABQSA Internal Processes

Improvements Implemented

• One Examiner processes the application to reduce risk of error

• Service goals measured monthly• Technology improvements• Continued professional development• Team meetings

Application Numbers

18

39

64

57

0

10

20

30

40

50

60

70

MayJuneJulyAugust

Questions?