• handy | New Hotel Sales Presentation 1 “Revolutionizing the Traveling Experience” - Bloomberg LONDON
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handy | New Hotel Sales Presentation
1
“Revolutionizing the Traveling Experience”- Bloomberg
L O N D O N
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handy | New Hotel Sales Presentation
handy’s Global Presence
Londonhandy will guide you to wine
and dine like the Queen
Istanbulhandy allows you to explore
where East genuinely meets West
MilanWith handy, you can be the trendiest
addition to the capital of fashion
Bangkokhandy will lead you to taste the best
of Thailand’s spices and aromas
2
Romehandy will show you how to do as
the Romans do
SingaporeUse handy to explore the hidden
Hakka history
Hong Kong80% of the city's 3 to 5-star hotels now come with handy smartphones.
Discover the gems of Hong Kong hidden within the skyline
Macauhandy is rolling high in the
entertainment capital of Asia
ParisThere is much affection for
handy in the city of love
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handy | New Hotel Sales Presentation
handy is the free amenity every guest desires!
• Allows guests to explore freely
• Completely removes roaming charges
• Connects guests with friends and family, wherever they are
• Finally, always connect your guest to your hotel
The New Travel Buddy 3
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handy | New Hotel Sales Presentation
What is handy?
handy is a complimentary smartphone, that is seen as part of the hotel’s amenities, that elevates your guest’s experience during their stay
4
Unlimited Local and International Calls
Unlimited Internet Access
Latest Travel Finds
Exclusive Brand Promotions
Speed Dial to Hotel Services
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handy | New Hotel Sales Presentation
5Your Guests Will Be
Rotating Welcome Screensavers that greet your guest
Comments:
Sign-off:
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handy | New Hotel Sales Presentation
handy Personalizes The Journey For Your Guest
Welcome Screen Passcode 8 secs. Intro Video
6
Language Selection HomescreenCheck-out Date
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handy | New Hotel Sales Presentation
7Introduction to handy - The Homescreen
1. Side Menu
Provides access to all features. From utilities to tutorials as well as the Erase Data function.
2. Hotel Banner
Entry point to all hotel-related content customizable by each hotel.
3. Newsfeed
Real-time suggestions to the latest finds in the city, with useful links plus local weather and currency.
4. Bottom Menu Bar
handy’s most loved features, including App Drawer, City Guide, handy Phone and more.
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handy | New Hotel Sales Presentation
handy Promotes Your Hotel Website 8
Main
The best of tradition meets with the height of elegance to provide you an exclusive retreat.
From the top of the homescreen, guests will be able to navigate directly to your hotel website.
Your services, facilities and latest offerings are at their fingertips, anytime, anywhere.
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handy | New Hotel Sales Presentation
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Side Menu
Invite customers to access My Account to view their favourite articles or change their Passcode. The Side Menu also gives instant access to popular tools.
• handy Messages• Utilities• Tutorials• Change Language• Erase Data functions
Homescreen - Side Menu
Side Menu
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handy | New Hotel Sales Presentation
10
Newsfeed
Real-time travel recommendations which are seamlessly integrated in the handy newsfeed.
• Latest events• Local attractions• Dining recommendations• Special retail offers• Night life suggestions
Homescreen - Newsfeed
Default Homescreen
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handy | New Hotel Sales Presentation
11Bottom Menu Bar - App Drawer
App Drawer
One of the most frequented screens, the App Drawer is home to the most used apps, such as browsers, social networks and emails. Apps are localised by city.
For example:
• MTR App for Hong Kong• Tube App for London• Metro App for Paris• MRT for Singapore
Recommended Apps
App List
App Drawer - Entry Point App Drawer - Main Menu
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handy | New Hotel Sales Presentation
12
City Guide
The handy city guide covers three areas:Eat, Shop and Do.
The main menu features latest articles that are updated weekly to provide tips, guides and travel inspiration.
Each area of the guide filters into categories to find the exact content you are looking for.
City Guide - Main Menu City Guide - Shop City Guide - Article
Bottom Menu Bar - City Guide
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handy | New Hotel Sales Presentation
13handy Phone
Call
The handy Phone allows guests to import their contacts and make:• Local calls• International calls• Room-to-Room calls• And share their local number to others
Hotels can set up speed dial numbers to their services for a hassle-free experience. For emergencies, your guest can have immediate access to useful numbers such as police, hospitals, embassies and others!
handy Phone - Main Menu
handy Phone - Dialer
handy Phone - Make International Calls
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handy | New Hotel Sales Presentation
Virtual Extension 14
handy Phone My Phone Number
handy also comes with a private local number for guests to share with their friends, colleagues and family.
This is perfect for guests to be reached by local establishments that cannot make international calls.
handy comes with a virtual extension number that has the following features:• It is unique to the guest during their stay• The extension changes after the guest erases data to
ensure privacy
Completely free your guest from any roaming charges!
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handy | New Hotel Sales Presentation
15CMS Dashboards - Valuable Guest Behaviours
handy dashboard in the CMS consolidates all guest interactions with handy.
handy provides the following statistics:
• How many guests are using handy
• What push messages are popular
• What they are interested in - Eat / Shop / Do
• What hotel facilities generate the most interest
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handy | New Hotel Sales Presentation
16
This is one of the most direct and efficient ways to boost your hotel’s ranking on TripAdvisor, in turn increasing your RevPAR.
Use push messages to prompt guests to leave a review prior to check-out. Upon submission, the manager receives a notification by email and is able to call the guest for service recovery, for a sub-par review.
TripAdvisor Review Push MessagePre-filled form,
directly in TripAdvisorImmediate email
for sub-par review
TripAdvisor Review
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handy | New Hotel Sales Presentation
CMS - TripAdvisor Reviews 17
See all TripAdvisor reviews that mention handy, in one place within our CMS.
Detailed comments allow marketers to push relevant offerings to guest immediately.
Now, providing personalised service to your guest is easy with handy!
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handy | New Hotel Sales Presentation
Improve Your Ranking 18
Elevate your TripAdvisor ranking by:
• Increasing your TripAdvisor postings by 50% after launch
• Improve your TripAdvisor rating by at least 0.31 on average
V
4.03Average TripAdvisor review without mentioning handy
4.34Average TripAdvisor review
mentioning handy
Partnership with TripAdvisor to enable guests to review you during their stay
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handy | New Hotel Sales Presentation
How handy Helps You Impress The Guest
“ The hotel also provides a free "handy" smartphone for the guests to use during the
stay. Given odd restrictions in Turkey regarding SIM registration, I wasn't able to purchase a
local SIM card for my phone. The handy phone was very useful for GPS and internet while roaming around the city. Neat touch, and I
hope all Starwood properties start doing this. ”
- W Istanbul -
TripAdvisor review
“ handy was so helpful during this trip that I thought I will be lost without handy. We
searched restaurants and places to shop by using the app on it. However, we got around
using Google Maps. ”
- InterContinental Hong Kong -
TripAdvisor review
- Anantara Bangkok Riverside -
TripAdvisor review
92% of guests use handy for an average of 60 minutes or more per day
“ I was moved to write this review since they are trialling a new innovation, handy, you can not only surf the internet but also make local calls and best of all international calls. It also includes maps, a taxi card to help you return
to the hotel (I have never seen this at any other hotel). ”
19
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handy | New Hotel Sales Presentation
What Do These Reviews Really Mean?
With the addition of handy as a room attribute, handy produces an average TripAdvisor review increase of 0.31, which helps achieve a 3.5% in RevPar.
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* Source : Research report published by the Cornell School of Hospitality
0.31 increase in TripAdvisor rating
= 3.5% increase in RevPar
“If a hotel increases its review score by one point, the hotel can increase its price by 11.2% and still maintain the same occupancy or market share.*”
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handy | New Hotel Sales Presentation
handy is proven to increase your RevPAR 21
*Source : ‘Determining guests’ willingness to pay for hotel room attributes with a discrete choice model’. Research conducted at Hotel ICON by Hong Kong Polytechnic University. https://www.researchgate.net/publication/278036622
Guests are willing to pay up to $21.15 USD/night* for handy in their room
GUESTS BY TYPE $ USD Willingness to pay for handy
All guests $21.15 USD
Leisure traveler $19.86 USD
Business traveler $24.76 USD
First-time guest $17.93 USD
Repeat guest $23.99 USD
An academic research paper shows guests’ willingness to pay for a hotel room that includes the handy service.
From their findings, guests are willing to pay $21.15 USD for a handy smartphone as a room attribute.
With handy, hotels can now increase profitability in their revenue management and better service their guests!
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handy | New Hotel Sales Presentation
handy Push Messaging - Personalized Services For Your Guest 22
Promote your service at any time!
Push messages for F&B promotions, MICE events and operational notifications. Alert guests about transport strikes or bad weather, or request a TripAdvisor review during their stay with you.
handy phone
DIALER CALL HISTORY CONTACTSPHONE BOOK
My Number : +852 3056 1054Extension : 5722#
Make International Calls
Useful Numbers
Hotel Contacts
RFront Desk Room Service Food & Beverage More
F R F
Import Contacts
Sync Contacts
Use handy as your own phone. Import your contactsfrom one or more of the following sources.
All personal information on this phone will be erased after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
Skype
Sync Contacts
Use handy as your own phone. Import your contactsfrom one or more of the following sources.
All personal information on this phone will be erased after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
IMPORT
Skype
Achen
Bchen
Cchen
Antonoya
Bntonoya
Cntonoya
A
B
C
Search
DIALER CALL HISTORY CONTACTSPHONE BOOK DIALER CALL HISTORY CONTACTSPHONE BOOK
han
handy Service
handy Reservations
2 found
Make International Calls
+61
+86
+81
+82
+1
AUSTRALIA
CHINA
JAPAN
SOUTH KOREA
UNITED STATES
Below is the list of countries and regions you may call for FREE with your handy phone. Simply tap the call button and dial the number to call.
If you wish to make a call to place that are not listed here, you may do so with your in-room telephone, but note that charges may apply. Contact front desk for details.
Useful Numbers
Hotel Contacts
handy phone
My Number : +852 3056 1054
Make International Calls
Useful Numbers
Front Desk Room Service Food & BeverageSpa
DIALER CALL HISTORY CONTACTSPHONE BOOK
+852 3056 1054
5722#
My Number :
Dear Guest
Extension :
Your handy phone can be reached at the following number and extension.
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
8236
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
Room Service
Room Service
+ 852 2305 6100 , Hong Kong
+ 852 2305 6100 , Hong Kong
03-14-2016 15:53
03-14-2016 15:53
03-14-2016 12:53
03-14-2016 12:53
03-14-2016 11:53
03-14-2016 11:53
+ 5123 4567
+ 5123 4567
+ 5123 7890
+ 5123 7890
Shenzhen , China
Shenzhen , China
Unknown
Unknown
Today
Yesterday
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone New Contact
First name
Last name
Phone
New Contact
First name
Last name
Phone
Achen
Delete
Join us in the hotel lounge for a seasonal cocktail
handy phone
DIALER CALL HISTORY CONTACTSPHONE BOOK
My Number : +852 3056 1054Extension : 5722#
Make International Calls
Useful Numbers
Hotel Contacts
RFront Desk Room Service Food & Beverage More
F R F
Import Contacts
Sync Contacts
Use handy as your own phone. Import your contactsfrom one or more of the following sources.
All personal information on this phone will be erased after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
Skype
Sync Contacts
Use handy as your own phone. Import your contactsfrom one or more of the following sources.
All personal information on this phone will be erased after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
IMPORT
Skype
Achen
Bchen
Cchen
Antonoya
Bntonoya
Cntonoya
A
B
C
Search
DIALER CALL HISTORY CONTACTSPHONE BOOK DIALER CALL HISTORY CONTACTSPHONE BOOK
han
handy Service
handy Reservations
2 found
Make International Calls
+61
+86
+81
+82
+1
AUSTRALIA
CHINA
JAPAN
SOUTH KOREA
UNITED STATES
Below is the list of countries and regions you may call for FREE with your handy phone. Simply tap the call button and dial the number to call.
If you wish to make a call to place that are not listed here, you may do so with your in-room telephone, but note that charges may apply. Contact front desk for details.
Useful Numbers
Hotel Contacts
handy phone
My Number : +852 3056 1054
Make International Calls
Useful Numbers
Front Desk Room Service Food & BeverageSpa
DIALER CALL HISTORY CONTACTSPHONE BOOK
+852 3056 1054
5722#
My Number :
Dear Guest
Extension :
Your handy phone can be reached at the following number and extension.
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
8236
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
Room Service
Room Service
+ 852 2305 6100 , Hong Kong
+ 852 2305 6100 , Hong Kong
03-14-2016 15:53
03-14-2016 15:53
03-14-2016 12:53
03-14-2016 12:53
03-14-2016 11:53
03-14-2016 11:53
+ 5123 4567
+ 5123 4567
+ 5123 7890
+ 5123 7890
Shenzhen , China
Shenzhen , China
Unknown
Unknown
Today
Yesterday
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone New Contact
First name
Last name
Phone
New Contact
First name
Last name
Phone
Achen
Delete
Events CentreLooking to host your next meeting?
handy phone
DIALER CALL HISTORY CONTACTSPHONE BOOK
My Number : +852 3056 1054Extension : 5722#
Make International Calls
Useful Numbers
Hotel Contacts
RFront Desk Room Service Food & Beverage More
F R F
Import Contacts
Sync Contacts
Use handy as your own phone. Import your contactsfrom one or more of the following sources.
All personal information on this phone will be erased after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
Skype
Sync Contacts
Use handy as your own phone. Import your contactsfrom one or more of the following sources.
All personal information on this phone will be erased after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
IMPORT
Skype
Achen
Bchen
Cchen
Antonoya
Bntonoya
Cntonoya
A
B
C
Search
DIALER CALL HISTORY CONTACTSPHONE BOOK DIALER CALL HISTORY CONTACTSPHONE BOOK
han
handy Service
handy Reservations
2 found
Make International Calls
+61
+86
+81
+82
+1
AUSTRALIA
CHINA
JAPAN
SOUTH KOREA
UNITED STATES
Below is the list of countries and regions you may call for FREE with your handy phone. Simply tap the call button and dial the number to call.
If you wish to make a call to place that are not listed here, you may do so with your in-room telephone, but note that charges may apply. Contact front desk for details.
Useful Numbers
Hotel Contacts
handy phone
My Number : +852 3056 1054
Make International Calls
Useful Numbers
Front Desk Room Service Food & BeverageSpa
DIALER CALL HISTORY CONTACTSPHONE BOOK
+852 3056 1054
5722#
My Number :
Dear Guest
Extension :
Your handy phone can be reached at the following number and extension.
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
8236
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
Room Service
Room Service
+ 852 2305 6100 , Hong Kong
+ 852 2305 6100 , Hong Kong
03-14-2016 15:53
03-14-2016 15:53
03-14-2016 12:53
03-14-2016 12:53
03-14-2016 11:53
03-14-2016 11:53
+ 5123 4567
+ 5123 4567
+ 5123 7890
+ 5123 7890
Shenzhen , China
Shenzhen , China
Unknown
Unknown
Today
Yesterday
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone New Contact
First name
Last name
Phone
New Contact
First name
Last name
Phone
Achen
Delete
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handy | New Hotel Sales Presentation
CMS - Device Tracking Dashboard 23
Front office can always see where handy devices are. This ensures the handy phone is within the hotel’s possession before the guest checks out, along with other features.
The device tracking screen has 5 Features:• In Room• Erase Data• Wake up call• DND• GPS tracking
handy locations:• In Room• Out of Room• Outside Hotel• Offline
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handy | New Hotel Sales Presentation
Security - Auto Erase Data 24
handy ensures guest data is always secure through an automated ‘Erase Data’ process:
• During activation, guest selects their check out date
• Upon the date of check out, a pop-up message will remind the guest of the erase
• In case of an extended check out time, guest can simply postpone the erase data action and continue to enjoy handy
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handy | New Hotel Sales Presentation
Security - Manual Erase Data 25
The Erase Data function is always accessible on the Side Menu of handy. Guest data is always secure through various ‘Erase Data’ methods:
• Guest can erase data via side menu
• Housekeeping staff can erase data during their routine cleaning after guest check out
• Front Office can erase via the Device Tracking Dashboard during check out
Side Menu Erase Data
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handy | New Hotel Sales Presentation
26What Goes Into The Guest’s
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handy | New Hotel Sales Presentation
27Title Text
Join us now!Wow your guests with handy!