Hands-On Lab: Using Configuration to Drive Business Value for Your Organization

Management Cloud

Hands-on Lab: Using Configuration to Drive Business Value for Your Organization

Daniel Sasajima

MCX01L #CAWorld

Principal ConsultantCA Technologies

2 © 2014 CA. ALL RIGHTS RESERVED.

Abstract

Many companies significantly drive up costs for their ITSM implementations

by leveraging expensive programming and coding resources to customize

their solution. Not only is the initial rollout costly, but these pieces of custom

code needed to be maintained as well. CA Cloud Service Management takes

a radically different approach to customizations, using configuration to make

workflow and integration changes. Join this hands-on lab to see just how

easy it is for business users to setup customizations and maintain them over

time.

Daniel Sasajima

CA Technologies

Principal Consultant


Agenda

NEW BUSINESS CHALLENGES

SERVICE MANAGEMENT BEYOND THE IT ENVIRONMENT

USING CONFIGURATION TO DRIVE VALUE

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Business Expectations Are Changing Service Management plays a key role in enabling the modern digital business.


Traditional approaches will no longer sufficeSaaS-based ITSM solutions must deliver on the promise of…

Time and Productivity at a reasonable cost

Value =

Rapid Time to Value

Lower Cost of Ownership

Less Resources


… resulting in a system that is

Not all SaaS is the Same!

Why typical SaaS approaches don’t deliver valueMost SaaS solutions are …

Customized and complex

Slow to implement

Difficult to upgrade

Inflexible IT-Centric Expensive


Agenda




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Service Management for Business Services


Value =

Everything is a service


HR, Finance, Sales & Services


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Our competitive advantage

“With the SaaS based model, CA lowered the financial and operational barriers to adoption that we have had historically in implementing service desk solutions. The excellent service from CA has overcome issues with the implementation partners and we are looking forward to greater visibility to IT issues.” Source: TechValidate (TVID 608-886-C57)

<2 FTE

1 Week 0

$0

Rapid Implementation

Configure don’t Code

Easy to Use / Maintain

Automatic Upgrade

Get started quickly

No Java programmers

Less resources to support

Free, automatic upgrades

http://www.techvalidate.com/tvid/608-886-C57

Use Case Demo

1. Brief overview of CSM interface

2. Demo one of the workflows on the demo content with a couple changes like: additional approval if xxx or notification to xxx or OLA or all of them

Use Case Building

Step by step to get the same behavior as the demoed workflow.


And it is getting even better


Value =

Rapid Time to Value


Less Resources


For More Information

To learn more about Management Cloud,

please visit:

http://bit.ly/1wEnPhz

Insert appropriate screenshot and text overlayfrom following “More Info Graphics” slide here;

ensure it links to correct pageManagement Cloud






For Informational Purposes Only

© 2014 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.

This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actual results may vary.

Terms of this Presentation

Hands-On Lab: Using Configuration to Drive Business Value for Your Organization

Technology