Hands-On Lab: Get the Most Out of Your Network Performance Metrics With Innovative Visualizations and Adaptive Dashboards

World®’16

Hands-OnLab:GettheMostOutofYourNetworkPerformanceMetricsWithInnovativeVisualizationsandAdaptiveDashboards

JasonNormandin,Sr.PrincipalProductManager,CATechnologiesBernardClairmont,Sr.PrincipalConsultant,CATechnologies

DO4X160L

DEVOPS– AGILEOPERATIONS

2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.

Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.

ForInformationalPurposesOnlyTermsofthisPresentation


Abstract

Yournetworkperformancedataisrighttherebuthowdoyouquicklyandeasilypresentittotherightpersonortherightgroupattherighttime?Inthissession,learnhowtocustomizedashboardsinCAPerformanceManagement3.0tobetteralignwithyourendusers’needsandtakeadvantageofsomeofthenew,dynamiccontextpages.Thepowertoreducethenumberofclickstoactionablecontentisatyourfingertips.Preregistrationisstronglyencouraged;spaceislimitedforthiseventandpreregisteredattendeeswillbeadmittedfirst..

BernardClairmontCATechnologiesSr.PrincipalConsultant

JasonNormandinCATechnologiesSr.PrincipalProductManager


Agenda

DASHBOARDSFORWHO?

MTTR– FASTERBETTERINCONTEXT

LAYOUTANDDESIGN

KPIS ANDTHE8METRICSTHATMATTERMOST

1

2

3

4


LabNetworkOverview

DockerContainers

PC DA

Vertica

DC

192.168.42.X/24 10.10.10.x/2410.10.20.x/24

192.168.1.10akaCAPM


DashboardsForWho?


NeedforMetricsandPredictiveAnalyticsAcrosstheOrganization– Ensuringgreatenduserexperiences

Dennis- ExecutivesandLOBOwners

Bill- NetworkTransformationTeam

Sally- NetworkPlanningTeam

• Makenetworkinvestmentdecisions• Trackthebusinessinitiativesandsuccess

• Evaluateandjustifynewtechnologies• Tracksuccessofimplementations

• Determinenewwaytoleveragetheexistingnetworkinvestment

• Designanddeploybuild-outsandupgrades

• Tracksuccessofimplementations

• Y.1731,IPSLA,QoS

• Trackutilization• Requestchangesandbuild-outsbasedonpredictions

• BackhaulLinks/Augments/Metro-ERings

• Conductdeeptriage• Manageproblems

• Setthresholdsandevents

• IdentifyQoS issues,watchfordiscards

• Identifyanomalies,manageincidents/workarounds• Proactivelyaddresstrendsand/orescalate

Cindy- CapacityManagementTeam

Rob- OperationsLevels1&2

Joe- OperationsLevels3&4Randy- Engineering


GetMoreOutofYourMetrics– OverlaySimilarMetricsConsiderthisApproachasYouDesignDashboards

Load• Connections• Sessions• Operations

Inputs

Latency• Landing• Login• Transactions• Network• Back-end

*TakenfromWilsonMar– MakingDevelopmentTestReportingLessExpensive03/12/15Elastic{ON}Tour

Processing

Ratios• HTTP200/all• Error/Event• Memory/user

Queues• LoginWaiting• ServerWaiting• DBWaiting

AvailableRAM• AppServers• BackendServers• TestServers

Percentages• CPU/Server• FreeSpace

Outputs

Rate/Second• Hits• Errors• Swapping

DataThroughput• NetScalar/F5• bpsNetwork• Storage


PerformanceCenterSinglePaneViewReporting

ParticipatingdatasourcesthatsynchronizedevicerelateditemsandelementinformationtoPerformanceCenter

§ CAPerformanceManagementDataAggregator§ CANetworkFlowAnalysis§ CAApplicationDeliverAnalysis§ CAUnifiedCommunicationsMonitor§ CAeHealthviewsandreporting§ CASpectrumeventprocessingonly…

Note:CAeHealthisnotaReportInformationBase(RIB)astheapproachleveragesaintegrationSOAPAPI.

Multi-DomainDashboardandOn-DemandReporting


DashboardTypes

§ Inventorypages• High-levelinformationtoidentifymanageditemsandgroupsofitems- Groupsandsites,devicesandservers,interfaces,devicecomponents,elements

§ Summarypages• High-levelinformation,suchasaveragesfromgroupsofmanageditems;often

provideadrill-downpathtomoredetailed,relatedpagesfromaselecteditemcontext

§ Contextpages• Providespecific,focusedperformanceorstatusdatafromanarrowcontext,

suchasasinglerouterorserver;thesepagesareavailableasdrill-downlinksortabsfromsummarydashboards

CategoriesofDashboardsAreAvailablebyDefaultorThroughCustomization


Dashboard/ViewVisualizationTypesAvailableViewstoBeCustomizedtoMeetCustomerNeeds

§ Tableforgridaggregatedata

§ Calendarheatchart

§ Piechart(combinedpieandtable)

§ Gaugeforthresholddissemination

§ Gauge/table(combined)

§ Trend/table(combined)

§ Trend/stackedchart

§ Horizontal/side-by-sidebarchart

§ Multi-view(mini-trendcharts)

§ Multi-trend(trendsrenderedonthesamechart)

§ Scorecardseverityhealthtableandtrendgrids

§ Dynamictrendchart(flexibilitytorendertrenddisplay)

§ On-demandfortheabilitytogeneratelivereports


On-DemandReportingVisualizationTypesMultipleVisualizationandAggregationOptions

§ Chartwithmultiplemetrics

§ Chartpermetric

§ Chartperitemwithmultiplemetrics

§ Chartpermetricwithmultipleitems

§ Tablewithmultiplemetrics

§ Tableperitemwithmultiplemetrics

§ Summarytable/chartbymetrics

§ Summarytable/chartbyitems


MTTR– Faster,Better,InContext


UserViewSettingsAreImportant


CopyDashboard


CopiedDashboard


SetUpGroups


SetUpGroupRules


UsetheNetworkOverviewCopyDashboardinyour”MyDashboards”menu

LockaViewtoaGroup


Selectthegroupyoucreated“Routers”

LockaViewtoaGroup


ReorderContextTabs– FollowtheClickPath


ReorderContextTabs– FollowtheClickPath


ChooseYourOwnAdventure– CustomContextPages


FWConnectionsStats– ContextTabViews

§ Layout1x2x1

§ Views– CustomView– InfrastructureManagement– IMHorizontalBarChart(Device)– FW

ConnectionStats

– DynamicViews– IMOn-Demand/Multi-MetricTrendReport– FWConnectionStats

– CustomView– InfrastructureManagement– IMMulti-Trend(Device)

– IMMulti-Trend->FWConnectionRate– Avg

– IMTrendDevice->FWConnectionsAvg

– Devices– CalendarHeatChart– Reachability(don’tdothis)

– Devices– CalendarHeatChart– PercentMemoryUtilization(don’tdothis)


ContextTab– FWConnectionsStats

NOTE:Bespecificandonlyaddcustomstatsotherwisethetabswillshowupinotherdeviceviewsi.e.ifyouaddreachabilitythenalldevicewillhavethisviewwithonlyreachabilityinit.


CustomView– InfrastructureManagement– IMHorizontalBarChart(Device)– FWConnectionStats


DynamicViews– IMOn-Demand/Multi-MetricTrendReport– FWConnectionStats


CustomView– InfrastructureManagement– IMMulti-Trend(Device)


IMTrendDevice->FWConnections Avg


IMMulti-Trend->FWConnectionRate– Avg


EnhancedSummaryStatisticsTableThatProvidesGreaterReportingFlexibility

CAPMSummaryStatisticsviewsprovideapowerfulanalyticalviewintokeyperformancemetrics.Theanalyticsprovidedwithinthoseviewsshouldbedrivenoffoftheanalyticoptionsforeachmetric.

§ Summarystatisticsviewswillnowincludetheconfiguredpercentilemetricsforalloftheselectedmetrics

§ Userscanchosetohide/showpercentilesbyselectingthecolumnstoviewintherenderedreport


Multi-MetricScorecardsCanReflectAggregateHealthBasedonMultipleMetricsCAPerformanceManagementscorecardsprovideagreatoverviewofthehealthofindividualorgroupeditemsbasedonuserdefinedthresholds

§ NowinCAPerformanceManagement3.0,userscanselectupto5metricsforincludinginournewmulti-metricscorecard

§ Userscandefineindividualthresholdsonapermetricbasis

§ LimitedtoasinglemetricfamilyinCAPerformanceManagement3.0


LayoutandDesign


CustomDashboards

Out-of-the-boxdashboardsdonotalwaysmeetyourrequirements§ Notallmetricfamilies/metricsreported

• Userrequirements

– Temporaryfortroubleshooting

– Reportonaspecificsetofitems/groupofitems(e.g.:devicesinaregion/site,devicesbytype,devicesbyapplication)ExpressionGroup(TiedtoaMetricFamily)

Custommetricfamilies§ Requiresthecreationofacustomdashboardwithcustomviews


Adddashboardoptions

CustomDashboards


UsuallyBesttousethisasyourdefaultformat.

CustomDashboards


8MetricsThatMatterMost


GetMoreOutofYourMetrics– OverlaySimilarMetricsConsiderThisApproachasYouDesignDashboards

Load• Connections• Sessions• Operations

Inputs

Latency• Landing• Login• Transactions• Network• Back-end

*TakenfromWilsonMar– MakingDevelopmentTestReportingLessExpensive03/12/15Elastic{ON}Tour

Processing

Ratios• HTTP200/all• Error/Event• Memory/user

Queues• LoginWaiting• ServerWaiting• DBWaiting

AvailableRAM• AppServers• BackendServers• TestServers

Percentages• CPU/Server• FreeSpace

Outputs

Rate/Second• Hits• Errors• Swapping

DataThroughput• NetScalar/F5• bpsNetwork• Storage


EightMetricsthatMatterMost

Network§ Packetloss§ Latency

Shareddetric§ Datatransfertime

• Network=Drivenhighduetoincreaseinpacketlossand/orlatency

• Server=DrivenhighduetoreducedTCPreceivewindowcausingdelays

• Application=PauseafterbeginningofDTTwhileappretrievesdata

• Averagedvolumes

Server§ Unresponsivesessions§ Refusedsessions§ Serverconnectiontime

Application§ Serverresponsetime§ Applicationturns


NetworkMetricsthatMatterMost– PacketLoss/Latency

Outputs– interfacesintothenetwork/device/QoS§ Packetloss– errors/discards§ Latency§ Jitter(VoIP/video)§ Utilizationandpackets/second

Inputs– interfacesoutoffthenetwork/device/QoS§ Packetloss– errors/discards§ Latency§ Jitter(VoIP/video)§ Utilizationandpackets/second

Processing§ RouterCPU/memory

TheseAretheMetricsontheNetworkthatImpactEnd-UserPerformance


FinalLab

§ Modifyyourgroups• Createinput/outputgroups

§ Modifyyourdashboard• Copytheviews• Tieyourviewstothegroups


Stayconnectedatcommunities.ca.com

Thankyou.


DevOps– AgileOps

FormoreinformationonDevOps– AgileOps,pleasevisit:http://cainc.to/wYXSg6

Hands-On Lab: Get the Most Out of Your Network Performance Metrics With Innovative Visualizations and Adaptive Dashboards

Technology