Handling Guest

8/3/2019 Handling Guest

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GUEST

HANDLINGBy

Fera Kusuma WardaniEnglish Department of UNNES


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Who are they?

What are they doing?

Hi, we arereceptionists!


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Who is she?

What is she doing?Hi, Im awaitress!


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Who is he?

What is he doing?

Hi, Im a shop

assistant!


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What is their job?

O Their job is handling guest


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Lets watch the movie about

handling guest in a restaurant
http://../VIDEO/dining%20out.FLV


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EXPRESSIONS TO HANDLE

GUEST


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IN AN OFFICEO Good morning/ afternoon/ evening

O What can I do for you, Sir/Maam?

O Would you like to take a seat, please?O Can I get you something to drink?

O Just a moment, please.

Ill see if Mr/Mrs.is free/available?

O Im sorry, Sir/Maam. Mr./Mrsis not in

O Would you like to leave a message?


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IN A HOTELO Welcome to our hotel.

O Have a nice stay, Sir/Maam.

O Here is your key.O Hope you enjoy your stay.

O Would you like some help with yourluggage?

O Please, check your bill.


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IN A RESTAURANTO Welcome to our restaurant.

O Are you ready to order, Sir/Maam?

O May I take your order, please?O Hope you enjoy the food.


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IN A DEPARTMENT STOREO Can I help you?

O Which one do you prefer?

O Which one fixes you?O Which one do you like?


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Vocabularies

O Receptionist = a person who works in a place such as a hotel,office or hospital, who welcomes and helps visitors and answersthe telephone

O Waitress = a woman whose job is to bring the food to

customers at their tables in a restaurantO Shop assistant = someone who serves customers in a shop

O a single bed = a bed for one person

O a double bed = a bed for two persons

O check in = register in a hotel

O check out = leave the hotel

O Appetizer = the first part of a meal

O Main course = the largest or most important part of a meal

O Dessert = sweet food eaten at the end of a meal


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In pairs, rearrange the expressions below into the right order.Then, act it out with your partner.

SHOP ASSISTANT CUSTOMER

1. May I help you, Maam? a. How much do they cost?

2. It has the same price asPekalongan Batik. Which one do

you like, Maam?

b. Yes, please. I need a batikblouse. Can you show me your

collection?3. Certainly, Maam. Please have

a look at our new collection overhere.

c. Thats a good idea. OK, I take

this one Jogja Batik.

4. Well, if you need a formal

batik blouse, perhaps you maytake Solo or Jogja Batiks.

d. OK. Thank you for your help.

5. All right, Maam. Ill wrap it up

for you. Andyou may pay the bill at thecashier.

e. Oh, they look nice. Are theyfrom CentralJava?


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SHOP ASSISTANT CUSTOMER

6. Youre welcome. f. How about Cirebon Batik?

7. Solo and Jogja Batiks are

aroundRp125,000 Rp500,000.Pekalongan batik is aroundRp95,000 Rp300,000.

g. I just need one formal batik

blouse and I dont have enoughmoney to take one from eachof them.

8. Some of them are from Solo,Jogja and Pekalongan. The rest

are from Cirebon.

h. EmmI dont know. I cantdecide. I like them all.

9. So, why dont you take one

from each of them?


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TOO AND ENOUGH

a. That box is too heavy for Bob to

lift.

COMPARE:

b. That box is very heavy, but Bob can

lift it.

In the speakers mind, the use of too

implies a negative result.

In (a): too heavy= It is impossible for

Bob to lift that box.

In (b): very heavy= It is possible but

difficult for Bob to lift that box.

c. I am strong enough to lift that box.

I can lift it.

d. I have enough strength to lift that

box.

e. I have strength enough to lift that

box.

Enough follows an adjective, as in (c).

Enough may precede a noun, as in (d),

or follow a noun, as in (e).


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PatternO TOO

e.g.: The exercise is too difficult for us to do.

O ENOUGH

e.g.: The scissors are sharp enough to cut thepaper.

Too + adjective

Adjective +

enough


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EXERCISESO Combine these two sentences using too.

e.g.: The book is very little. Therefore, I cannot read it.

The book is too little to read.

1. The students are very tired. Therefore, they cannotstudy.

2. The safety shoes are very small. Therefore, Icannot use them.

3. The television is very heavy. Therefore, he cannot

carry it.4. The ceiling is very high. Therefore, she cannotreach it.

5. The TV is very heavy. Therefore, I cannot lift it.


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O Combine these two sentences using enough.e.g.: The ladder is high. We can climb up theshelves.

The ladder is high enough to climb up the

shelves.1. Robots are strong. They can lift heavy things.

2. The exercises are easy. We can do them.

3. Our instructor is well. He can come to class.

4. The windows are clear. He can look throughthem.

5. This factory is dangerous. The people work in.


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THANK YOU

Handling Guest

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