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BOOKLET ON

MOBILE BANKING

STATE BANK OF INDIAState Bank Learning Centre

Nungambakkam

([email protected])March, 2010

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Compiled by

J. SivakumarManager (Training)

State Bank Learning CentreNungambakkam

Chennai 600 006.

Readers are requested to go through the original circulars for better clarity.

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FOREWORD

Mobile Phone Banking is fast catching up in India, as a cost effective alternative

Banking Channel. Mobile Banking could pave the way for a greener society, with

the progressive elimination of cash transactions.

There has been significant advancement in mobile applications during the past

few years with the growing convergence of internet and mobile technologies.Driven by reduced calling rates, decline in handset prices and the expansion of

network infrastructure, there has been a huge growth in the mobile market in

India. There are almost 300 million mobile subscribers in India, with a growth ofaround 9 million subscribers per month. This presents a unique opportunity to

banks to offer value added services to their customers.

The challenge is to demonstrate the ease of use of these technologies and move

customers to this platform, which is fast and efficient. Keeping that in mind, thisbooklet has been compiled in a very user friendly format describing various

aspects of Mobile Banking like Registering for Mobile Banking Services,

Managing Self accounts, Fund Transfers etc.,

I am confident this booklet will be very useful and will serve as a ready reference

to our branch staff in understanding the functionalities offered in our MobileBanking Services.

I compliment SBLC Nungambakkam for their efforts in bringing out this booklet.

01.03.2010 J. Chandrasekaran

Chief General ManagerLocal Head Office, Chennai

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Introduction : Mobile Banking is fast catching up in India, as a cost effective

alternative Banking model. It is also a virtual banking model.

The use of mobile phone to make payments and carry out other banking transactions,

called Mobile Banking has started taking roots in a number of developing countries,

including India.

The fact that the mobile phones is the easiest to operate among the alternative

banking channels and its proliferation is much faster than that of computers, has

made it an effective channel for conducting mass banking.

There has been significant advancement in mobile technology during the past few

years with a growing convergence of web and the mobile. Driven by reduced callingrates, decline in handset prices and the expansion of network infrastructure, there has

been a huge growth in the mobile market in India. There are almost 300 million

mobile subscribers in India, with a growth of around 9 million subscribers per month.This presents a unique opportunity to the banks to offer value added services to their

customers.

MOBILE BANKING FACILITY IN OUR BANK

Our Bank has decided to offer a comprehensive range of Mobile Banking Services to

the customers, the features of which are as under:

The Mobile Banking Service will be available to all the customers having a

satisfactory running account (Current/ Savings). The service will be carrier-agnostici.e. all customers can avail the mobile banking service with the Bank irrespective of

the service provider for their mobiles.

The service will be presently available in java enabled mobile phones over SMS/

GPRS/ WAP as also non java phones with GPRS connection. The service canbe availed over the free GPRS facilities offered by various mobile service

providers. The customers may be encouraged to switch to GPRS based

service as it is very cost effective. The services for non-Java mobile phones are

under development and will be offered using Unstructured Supplementary

Services Data (USSD).

The messages/ information sent from the mobile banking application are secure

as it is encrypted end to end using 128 bit AES encryption.

The facility will be free of charge to begin with in order to popularise the

services. However, the cost of SMS / GPRS connectivity will have to borne by the

customer.

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FACILITIES OFFERED:

Funds transfer (within and outside the bank using NEFT)

Enquiry services (Balance enquiry/ Mini statement last five transacations)

Request services (cheque book request)

Bill Payment (Utility bills, credit cards)

M Commerce (Mobile Top Up, Merchant payment,

SBI life insurance premium)

Demat Account Services

Portfolio Value

Booklet Request

Bill Statement

Last five Transactions

Transaction Status enquiry

The purchases made online on websites can be paid through the mobiles where

they have been integrated with the Banks mobile banking. This would be an

attractive value added service that can lure younger customers to the Bank.

TRANSACTION LIMITS

The daily upper ceiling for transactions per customer is fixed at Rs 50,000/-

(aggregate of funds transfer and transactions involving purchase of goods/services)

within an overall calendar month limit ofRs. 2,50,000/-.

The users can register a new payee, assigning up to a maximum limit ofRs 50,000/-.

The maximum limit assigned for the existing payees can be modified through the

option> SETTINGS-> MANAGE PAYEES-> SELECT PAYEE TYPE-> SELECT

PAYEE->

VIEW DETAILS-> EDIT.

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Registration at Branches

The Mobile Banking Service will be available to all the customers having a Savings /

Current account which is active and satisfactorily run. The branches should be

advised not to register in-operative and dormant accounts for the facility. Similarly,branches should not register accounts which are operable jointly and alsoensure that the customer being provided with the facility has the right to operate the

account.

The customers will have to apply for the Mobile Banking Service in the prescribed

application form (Annexure B). The application forms may be serially numbered,

arranged and suitably preserved for permanent record in a fashion similar to the

account opening forms. The Terms & Conditions of the Mobile Banking Service areplaced at Annexure C. This annexure can be given for those customers who apply for

registration for the Mobile Banking Service, against acknowledgment.

Registration Process for Mobile Banking at Branches

The process of registration for Mobile Banking Service involves two phases - one overmobile banking application in the mobile handsetand the other overATM / Branch.

The customer will send a SMS to

567676 (e.g. MBSREG Nokia 6600). If he has a java enabled mobile phone, he

will get a User ID and default MPIN.

The mobile banking application can be downloaded from the Banks websiteusing either the Bluetooth technology or datacable of the concerned handset.

After opening the mobile banking application using User ID, the customer

changes default MPIN and Validates the account by choosing a secret

question and entering the answer.

The two steps mentioned above viz., change of MPIN and choosing the secret

question are mandatory without which the account will not be activated and

the other facilities cannot be used.

The registration over ATM provides for registration of only the primary account

linked to the Debit Card. For customers who want to register more than one of

their accounts for mobile banking or who do not possess a Debit Card, the facility

of registration at the branches is now provided.

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For customers who are registering more than one account for mobile banking

service, the process described under Manage Self Account has to be

followed. Please note that if the customer has requested for registration of

only one account i.e. Primary account, the account should not be linked. Thesystem will display the sole account as primary account by default.

The registration for Mobile Banking Service will be done at the home branch of

the Main/Primary account selected by the customer. At this branch, the OtherAccounts will also be authorised even if the home branch of these accounts are

different provided the specimen signature of the customer is available in the

system.

The customer will fill up an application form (Annexure B) for availing MobileBanking Service giving the details as under :

a) Name

b) Date of Birth

c) Mobile number

d) Primary /Main Account number

e) Other Accounts that are to be enabled for MBS, if any, subject to amaximum of 4 accounts.

Joint accounts where the account is to be operated by all or some of the accountholders jointly cannot be registered for mobile banking service.

The application form will be scrutinised by the official in charge of Registration

of Mobile Banking Service who should verify of the genuineness of the

information submitted by the applicant and approve the registration. The

customers specimen signature also is to be verified.

After the details are verified, the information has to be uploaded in the system by

the staff authorised to do.

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The process is as under

a) Select Mobile Banking .. Mobile Banking Registration

b) Enter the Primary /Main account

c) Select Fetch. The CIF Number and name of the customer will be populated.

d) Enter the User ID of the customer.

e) Enter the mobile number of the customer. This should be same number whichwas used to obtain the User ID, else the customer will not be registered.

f) In the Other Accounts, enter the accounts which the customer has requested(this field is not mandatory).

g) After all the details are entered, click on Transmit. A queue will begenerated which will be authorised by the appropriate official.

h)The customer will receive a SMS next day regarding the activation of the

account(s) for Mobile Banking Service, if both the processes mentioned above

viz., through the mobile banking application and at branch has been completed.

Managing Self Accounts

If a customer has registered for more than one account through the branch, thenthe following procedure has to be followed in order to link these accounts with

the Mobile Banking Services. Please note that while linking the accounts through

the mobile banking application, the primary account should also be linked.

Else, the primary account will not be displayed when the customer is doing

transactions.

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a) Linking Self Accounts

Open the mobile banking application with the User ID

Select Settings from Main Menu

Select Manage Self Accounts

No self account linked will be displayed on the screen

From Option choose ADD

Enter the account number of the account that has been registered at thebranch.

Give a nickname to this account

Press on the Menu button and select Link

Enter the MPIN and allow the message to be sent.

The customer will receive a SMS that the account is linked successfully

with the chosen nickname.

The same process has to be followed for linking other accounts, if any,

which have been registered at the branch.

If for any reason the request cannot be processed (e.g. wrong password, system

down, wrong account number, etc. the customer will receive a SMS Cannot

process. Please immediately follow the process described below:

Open the mobile banking application using the User ID

Choose the Settings from Main Menu


The nickname of the account that was registered will be displayed.

Choose the nickname. A black button will appear on the left of the nickname

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Press Option button and click on Delete Locally

The following message will be displayed

Are you sure you want to delete linked account with nickname XXX Locallydelinking the account will not inform the bank about it

Select the option yes.

After deleting the nickname locally, the process has to be repeated for linking the

account.

b) Deleting linked accounts

After linking the accounts, if the customer wants to delete any of the linked

account, please follow the process as described below:

Open the mobile banking application from Main Menu.



List of the nicknames of the accounts linked will be displayed.

Choose the nickname that is to be deleted. A black button will appear on

the left of the nickname.

From the Option choose Delete.

A message will be displayed Are you sure you want to delete linked

account with nickname xxx?

Choose yes.

Enter MPIN and allow the message to be sent

Status of the request will be received by the customer over SMS.

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In case this confirmation is not received or the message is received

Cannot process, the account number and nickname should be re-entered

as described below:

Open the mobile banking application with the User ID



No self account linked will be displayed on the screen

From Option choose Add Locally

Enter the number of the account that had been deleted

Give the same nickname to this account that was given before it was

deleted

Press on the Option button and select Link

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Annexure B

The Branch Manager Date :State Bank of India

Sl. No.:

I wish to register/ deregister for Mobile Banking Services of SBI offered under SBI FreedoM.

I submit the information required for the purpose as under:

Name of Customer (Maximum 20 Characters and leave a box blank after each name)

(Surname) First Name) (Middle Name)

Email id:

Date of Birth:

DD MM YY

My Mobile Number:Primary /Main Account number

Single/Joint# AccountsOther Account Numbers Single/Joint # Accounts Add/ Delete

I have read the terms and conditions prescribed by the Bank for offering Mobile Banking

Services to its customers and unconditionally accept them. I am also aware that Bank is entitledto modify the terms and conditions without any notice and posting them on the Banks website

would constitute appropriate notice. I agree that the transactions executed while using mobile

banking services under my Username and MPIN will be binding on me/ all the joint accountholders.

Date: Customers Signature(* Please choose the option)

(# Rights on the SBI FreedoM Service will be same as that in your account at the Branch.

Accounts which are operated by all or some of the account holders jointly will not be enabledfor mobile banking services.)

FOR OFFICE USE ONLY

Verified the details of the account holder from the record and found correct. The applicant ispermitted to subscribe to Mobile Banking Services offered by the Bank.

Date:

Authorised Official

Details uploaded upon the Core System for enabling the account(s) for Mobile Banking

Services requested by the customer

Date:

Entry made by Authorised Official

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ILLUSTRATION :

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Immediately after Login Please change the defaultMPIN.This ismandatory. You cannot do any transactions

without changing the default MPIN.Under Old MPIN : Enter the default MPIN receivedin the SMSUnder New MPIN : Enter MPIN of your choice. It

should have 6 digits.Please confirm the new MPINClick on MenuChoose ChangeYou will be asked to confirm if the SMS is to besent. Please confirmYou will receive the following message s-

Your MPIN is changed andValidation from handset successful.

Please note MPIN should be six characters long.


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After Completing Registration at the Mobile handset, proceed to ATM /Branch

- At the ATM, after swiping the Debit Card ,

- Choose the option Services - Select Mobile Banking

- Choose the option to Register and enter the mobile number

- Ensure that the correct No. is entered and Choose 'Correct"

- The mobile number entered is displayed on the ATM screen

- Choose Confirm.

- Message " Your transaction is complete" is flashed.

- Collect the print out and check the mobile number.

- Ensure that the registration is successful ( with code 0)

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SBIFreedom6085.jar

If registration is done at ATM, only one account is enabled for mobile banking.

This is the primary account for which the Debit Card was issued.

Customer can also register at home branch an account that is chosen by him/ her to bethe primary or main account for MBS.

At branch, customer can register up to 5 accounts with same/ different CIF and

domiciled at any branch.

Accounts which are operatedjointly cannot be enabled for MBS.

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On Samsung and Blackberry mobiles, the mobile banking applications can be

downloaded only over GPRS.

This is due to the restrictions imposed by the technology used by them.

Terms and Conditions for Mobile Banking Services

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Annexure - C

Definitions: The following words and expressions shall have thecorresponding meanings wherever appropriate.

Account, shall mean any account at the Bank which has been registeredfor use via the Mobile Banking ServiceCustomer the holder of a Bank account in SBIMPIN shall mean the Personal Identifi cation Number(password) for theMobile Banking services.MBS shall mean Mobile Banking Services for the sake of brevityBank shall mean State Bank of India or any successor or assignFacility shall mean Mobile Banking facility provided to the customersMobile Phone number shall mean the Mobile number that has been usedby the customer to register for the Facility.Application shall mean the Mobile Banking application which will be

downloaded onto the mobile phone of the Customer or the one providedfrom a central server.Applicability of Terms and ConditionsBy using the MBS, the Customer thereby agrees to these Terms andConditions, which form the contract between the Customer and Bank. MBSof the Bank shall be governed by such t erms and conditions as amended bythe Bank from time to time. Theseterms and conditions shall be in additionto and not in derogation of other terms and conditions relating to anyaccount of theCustomer and/or the respective product or the service provided by the Bankunless otherwise specifically stated.

Business Rules Governing Mobile Banking ServicesThe following Business rules will apply on MBS being offered by the Banki) The facility will be available to customers having a satisfactory runningaccount.ii) The daily upper ceiling for transactions per customer is fixed at Rs 50,000/- (aggregate offunds transfer and transactions involving purchase of goods/services) within an overall calendar

month limit ofRs. 2,50,000/-.iii) Entering the wrong MPIN thrice will block the MBS to the account for theday and two such cons ecutive blockages will deregister the customer andthe customer should re register for the services. Any change in the businessrules of any of the processes will be notified on Banks website, which will be

construed as sufficient notice to the customer.iv) In the case of a joint account, the account holder who is entitled for aDebit Card will be eligible to avail the facility. The transactions in suchaccounts shall be binding on all the joint account holders, jointly andseverally.v) The Bank reserves the right to reject a Customers application for MBSwithout assigning any reasons.

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vi) The Bank shall suspend the registration of any Customer i f the facilityhas not been accessed by the Customer for threemonths or more. If the facility has not been accessed for six months ormore, the registration of the Customer will be cancelled.vii) The Customer can request for termination of the Facility by sending

appropriate message through the mobile banking application on thehandset. The Customer shall remain account able for all the transactions onthe designat ed account made prior to confirmation of any such cancellationrequest. It shall be the Banks endeavour to give a reasonable notice forwithdrawal or termination of the facility, but the Bank may at its discretionwithdraw temporarily or terminate the facility, either wholly or partially,anytime without giving prior notice to the customer. The facility may besuspended for any maintenance or repair work, any emergency or securityreasons without prior notice and the bank shall not be responsible if such anaction has to be taken for reasons of security or emergency.viii) The services offered under the Facility will be automatically terminated

if the accounts linked for the Mobile Banking Services are closed. The Bankmay also terminate or suspend the services under the Facility without priornotice if the customer has violated the terms and conditions laid down bythe Bank or on the death of the Customer when brought to the notice of theBank.

Usage of Facility:

By accepting the terms and conditions on the mobile phone whileregistering for the facility, the customer:i) agrees to use the MBS for financial and non-financi al transactions offered

by the SBI from time to time.ii) also irrevocably authorizes the Bank to debit the Bank accounts whi chhave been enabled for MBS for all transactions/services undertaken usingMPIN.iii) authorises the Bank to map the account number User ID and mobilephone number for the smooth operation of MBS offered by SBI and topreserve the mapping record in its own server or server of any other thirdparty and to use such data at its discretion for providing/enhancing furtherbanking/ technology products that it may offer.iv) agrees that he/ she is aware and accepts that MBS offered by the Bankwill enable him/her to transact using MPIN within the limit prescribed by the

Bank and will be deemed as bonafide transaction.v) agrees that the transactions originated using the mobile phones are nonretractable as these are instantaneous/real time.vi) understands and explicitly agrees that Bank has the absolute andunfettered right to revise the prescribed ceilings from time to time whichwill be binding upon him/her.

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vii) agrees to use the facility on a mobile phone registered in his/her nameonly with the Mobile Service Provider and undertakes to use the Facility onlythrough mobile number which has been used to register for the Facility.viii) While the encryption technology (128 bits) being used is in conformity /higher than the industry standards, it does not comply with that stipulated

by IT Act, 2000 which envisages the use of digital signatures.Othersi) The Customer shall be required to acquaint himself/hersel f with theprocess for using the Facility and that he/she shall be responsible for anyerror made while using the Facility.ii) The Bank reserves the right to decide what s ervices may be offered.Additions/ deletions to the services offered under the facility are at its solediscretion.iii) The instructions of the Customer shall be effected only afterauthentication under his/her USER ID and MPIN or through any other modeof veri fi cation as may be stipulated at the discretion of the Bank.

iv) While it shall be the endeavour of the Bank to carry out the instructionsreceived from the Customers promptly, it shall not be responsible for thedelay/ failure in carrying out the instructions due to any reasons whatsoeverincluding failure of operational system or due to any requirement of law.The Customer expressly authori zes the Bank to access his/her accountinformation required for offering the s ervices under the facility and also toshare the information regarding his/ her accounts with the service provider/third party as may be required to provide the services under the Facilityv) The transactional details will be recorded by the Bank and thes e recordswill be regarded as conclusive proof of the authenticity and accuracy oftransactions.

vi) The Customer hereby authorizes the Bank or its agents to sendpromotional messages including the products of the Bank, greetings or anyother messages the Bank may consider from time to time.vii) The Customer understands that the Bank may send rejection or cannotprocess the request messages for the service request(s) sent by theCustomer which could not be executed for any reason.viii) The Bank shall make all reasonable efforts to ensure that the customerinformation is kept confidential but shall not be responsible for anyinadvertent divulgence or leakage of confidential Customer information forreasons beyond its controlix) The Customer expressly authorizes the Bank to carry out all requests/

transactions purporting to have been received from his/ her mobile phoneand authenticated with his/ her MPIN without having to verify theauthenticity of every request /transaction.x) In the case of payment facilities like bill payment, the customer shall bedeemed to have expressly authorised the Bank to make the payment whena request is received from him/ her.

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xi) It is the responsibility of the Customer to advise the Bank of any changein his mobile number or loss/ theft of mobile phone by adopting theprocedure laid down by the Bank for the purpose.

Fee structure for the Facility:The Bank reserves the right to charge the Customer a fee for the use of thes ervices provided under the Facility and change the fee structure at itsdiscretion. Display of such charges on websites would serve as sufficientnotice and the same is binding on the customer.Accuracy of Information:

It is the responsibility of the Customer to provide correct information tothe Bank through the use of the Facility or any other method. In case of anydiscrepancy in this information, the Customer understands that the Bankwill not be in any way responsible for action taken based on the information,The Bank will endeavour to correct the error promptly wherever possible on

a best effort basis, if the customer reports such error in information The Customer understands that the Bank will try, to the best of its abilityand effort, to provide accurate information and shall not hold the Bankresponsible for any errors or omissions that may occur due to reasonsbeyond the control of the Bank.

The Customer accepts that the Bank shall not be responsible for anyerrors which may occur in spite of the steps taken by the Bank to ensure theaccuracy of the information and shall not have any claim against the Bank inan event of any loss/ damage suffered as a consequence of an inaccurateinformation provided by the Bank.Responsibilities and obligations of the customer

i) The customer will be responsible for all transactions, includingfraudulent/erroneous transactions made through the use of his/ her mobilephone, SIM card and MPIN, regardless of whether such transactions are infact entered into or authorized by him/ her. The customer will be responsiblefor the loss/damage suffered.ii) The Customer shall take all steps possible to ensure that his/her mobilephone is not shared with anyone and shall report any misuse/ loss of themobile phone or SIM card immediately.iii) The Customer will use the services offered under Facility using the MPINin accordance with the procedure as laid down by the Bank from time totime.

iv) The Customer shall keep the USER ID and MPIN confidential and will notdisclose these to any other person or will not record them in a way thatwould compromise the security of the services.v) It will be the responsibility of the Customer to notify the Bankimmediately i f he/ she suspects the misuse of the MPIN. He will alsoimmediately initiate the necessary steps to change his MPIN.vi) If the mobile phone or SIM is lost, the customer must immediately notifythe telecom service provider to block the SIM. After that, he/she shall advise

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the user ID, mobile phone number, secret question and its answer to Bankshelpline to suspend the MBS.vii) The Customer accepts that any valid transaction originating from theUSER ID and / or registered mobile phone number shall be assumed to havebeen initiated by the Customer.

viii) The Customer shall keep himself/hers updated with regard to anyinformation/ modification relating to the services offered under the facilitywhich would be publicized on the websites and at the branches and wouldbe responsible for the same.ix) The Customer shall be liable for all loss on breach of the Terms andConditions contained herein or contributed or caused the loss by negligentactions or a failure on to advis e the Bank within a reasonable time aboutany unauthorised access in the account.

Disclaimer

The Bank, when acting in good faith, shall be absolved of any liability incase:

The Bank is unable to receive or execut e any of the requests from theCustomer or there is loss of information during processing or transmission orany unauthorized access by any other person or breach of confidentiality ordue to reasons beyond the control of the Bank.

There is any kind of loss, direct or indirect, incurred by the Customer orany other person due to any failure or lapse in the facility which are beyondthe control of the Bank.

There is any failure or delay in transmitting of information or there is anyerror or inaccuracy of information or any other consequence arising fromany cause beyond the control of the Bank which may include technologyfailure, mechanical breakdown, power disruption, etc

There is any lapse or failure on the part of the service providers or anythird party affecting the said facility and that the Bank makes no warrantyas to the quality of the service provided by any such provider. The Bank, itsemployees, agent or contractors, shall not be liable for and in respect of anyloss or damage whether direct, indirect or consequential, including but notlimited to loss of revenue, profit, business, contracts, anticipated savings orgoodwill, loss of use or value of any equipment including software, whetherforeseeable or not, suffered by the User or any person howsoever arisingfrom or relating to any delay, interruption, suspension, resolution or error ofthe Bank in receiving and processing the request and in formulating andreturning responses or any failure, delay, interruption, suspension,

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restriction, or error in transmission of any information or message to andfrom the telecommunication equipment of the User and the network of anyservice provider and the Bank's system or any breakdown, interruption,suspension or failure of the telecommunication equipment of the User, theBank's system or the network of any service provider and/or any third party

who provides such services as is necessary to provide the Facility.

Indemnity:In consideration of the Bank providing thes e facilities, the Customer agreesto indemnify and hold the Bank harmless against all actions, claims,demands proceedings, loss, damages, costs, charges and expenses whichthe Bank may at any time incur, sustain, suffer or be put to as aconsequence of or arising out of or in connection with any services providedto the Customer pursuant hereto. The Customer shall indemnify the Bank

for unauthorized access by any third party to anyinformation/instructions/triggers given by the Customer or breach ofconfidentiality.

Latest Circular on Mobile Banking Service (MBS)

Of late Mobile Banking has emerged as a strong convenient, cost effective, secure anduser friendly alternate channel for rendering all types of banking services andtransactions and is being offered by all players in the industry.

2. Mobile Banking Service (MBS) in our bank as we know has been introduced in allnon-rural branches from 31st March 2009. The facilities presently available over MobileBanking Service (MBS) are Account Balance Enquiry, Mini Statement, Cheque Bookrequest, Fund Transfer, Bill payment, Mobile top up, Recharge of Tata sky/ other Directto Home Services, Demat Account Enquiry Services, Payment of SBI Life insurance

premium and Merchant payments. New facilities like purchase of railway tickets, movietickets, air tickets and shopping on Mobiles are in the offing. These facilities besidesoffering a bouquet of convenient products will have a beneficial effect of decongestingour branches.

3. In terms of its large network of branches, the State Bank as a group has far morereach to the masses than any other player in the industry. It is high time that this Userfriendly service is offered to customers appropriately packaged with other service

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offerings like ATM Card / Internet Banking services and can prove to be a USP to ourproduct portfolio.

4. Therefore it will be worthwhile and hence, all operating units wherever MobileBanking Services (MBS) are available as per the existing instructions ab inito offer

these services to the customers as part of the products like Savings Bank/Currentaccount at the time of opening these accounts.

5. Till the time a specific Mobile Banking Service (MBS) offer provision isincorporated in the Account opening forms (Part - II) the operating units shall stamp theAccount opening forms for the purpose as noted hereunder before issuance to thecustomers and instruct all its Relationship Managers / other Points of customer contactto properly educate all the customers they come in contact with about the advantagesof using our 24 X 7 Mobile Banking Services.The proposed stamp of appropriate font shall be affixed in two parts:

(a)Mobile Banking Service To Be Enabled on Mobile NoThis one line stamp shall be affixed on existing Account Opening Form Part II Page No6 Para (F) services required at Sub Para (v) Others.

(b)Further, I understand that I have the option to operate this accountthrough my mobile handset using MPIN as per Terms & Conditions displayed onBank's website www.sbi.co.in .

This stamp shall be affixed on existing Account Opening Form Part II Page No 7 at the

end as a part of the declaration given by the customer under his / her signature(s) andif need be the signature(s) of the customer can be pushed to the margin of the AccountOpening Form.

6. Kindly issue necessary instructions in this regard to all offices operating in yourCircle jurisdiction on the lines of the enclosed draft Circular No S&P/25/2009-10 dated14.01.2010 to ensure compliance.

OFFER OF MOBILE BANKING SERVICES (MBS)AS PART OF ACCOUNT OPENING

(A) EXSISTING INSTRUCTIONS:Various facilities under the Mobile Banking Services which includes AccountBalanceEnquiry, Mini Statement, Cheque Book request, Fund Transfer, Bill payment,Mobile topup, Recharge of Tata sky/ other Direct to Home Services, Demat AccountEnquiryServices, Payment of SBI Life insurance premium and Merchant payments asof now are being offered on demand to all Savings Bank /Current account holders inPersonal segment whether existing or new. These facilities besides offering a bouquetof convenient products will have a beneficial effect of decongesting our branches.

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(B) REVISED INSTRUCTIONS:1. In order to provide a thrust to this user friendly service, it has been decided that alloperating units wherever Mobile Banking Services (MBS) are available as per theexisting instructions shall ab initio offer these services to the customers as part of the

products like Savings Bank /Current account at the time of opening these accounts.

2. Till the time a specific Mobile Banking Service (MBS) offer provision isincorporated in the Account opening forms (Part - II) for countrywide propagation of ourMobile Banking Services.

a) All operating units shall stamp the Account opening forms as noted hereunderbefore issuance to the customers for the purpose of notifying the customers about theavailability of complimentary Mobile Banking Services in our Savings Bank / CurrentAccount products.

The proposed stamp of appropriate font shall be affixed in two parts:(i)Mobile Banking Service To Be Enabled on Mobile No.This one line stamp shall be affixed on existing Account Opening Form Part II Page No

6 Para (F) services required at Sub Para (v) Others.(ii)

Further, I understand that I have the option to operate this account through my mobilehandset using MPIN as per Terms & Conditions displayed on Bank's websitewww.sbi.co.in

This stamp shall be affixed on existing Account Opening Form Part II Page No 7 at theend as a part of the declaration given by the customer under his / her signature(s) andif need be the signature(s) of the customer can be pushed to the margin of the AccountOpening Form.

b) Relationship Managers / other Points of customer contact shall properly educate allthe customers they come in contact with, about the advantages of using our 24 X 7Mobile Banking Services.
http://www.sbi.co.in/http://www.sbi.co.in/

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