Hanan El-Slayed Abdou Ibrahim Address: Mansoura | Daqahliyah, Egypt Mobile: 01005510581 Email: [email protected]Objective Seeking a challenging and creative job where I can make the best use of my interpersonal, communication and analyzing skills and deal with an active team in active job to gain more learn and more experiences. Preferring one of the following positions : Network Engineer. System Engineer. Network Administrator. Experience IT Coordinator at Red Sea Hotels Port Ghalib Marsa Alam from April 2015 till now. Job Summary Responsible for providing all aspects of technical support to end users within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the property. Will be responsible for performing all technical tasks assigned to them. Responsibilities Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required. Provides assistance or training to end users when required on the assigned hardware and applicable software. Ensures closure of assigned Fault Resolution calls within the required SLA. Escalate and route complex or unsolved problems to second level support specialists. Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc. Assist in I.T guests services where required. Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required. Ensure compliance with established procedures, systems security, availability, internal controls and organization standards. Executes change control work orders as assigned within the required SLA. Ensures maximum stability of IT facility infrastructure components by performing systems maintenance tasks. Ensures appropriate execution on projects based on defined deliverables, Assist on projects or special tasks as assigned.
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