Habitat Team Leader Manual

Habitat for Humanity Oakland Team Leader

Manual

Volunteer Team Leader Manual 2010

Finding what you want:Welcome and thank you…………………………………………………………………………………….3-4What you need to know about Habitat for Humanity of Oakland County……………...……………….……..5How we fund our projects………………………………………………………………………………...…..6Who’s in charge of what at Habitat for Humanity of Oakland County……………………………….……... ..7Project Management…………………………………………………………………………………….......8How to lead your project……………………………………………………………………………………...8

Before your project………………...…………………………………………………………….…....8

Don’t leave home without……………...………………..……………………………………………8

During your project……………..………………………..…………………………………………...8

Volunteer orientation……………………………………..………………………..…………………8

After your project service………………………………..…………………...……………………......9How to communicate with volunteers……………………………………………………………………... …10How to recruit volunteers……………………………………………………………………………………. 11How to troubleshoot the unexpected…………………………...………………………………………. …12Using the office phone (248-338-1843 ext. 224 or ext. 226)………………………………………………........ 12Emergencies or injuries at your project……………………………………………………………………….. 13You can’t lead your project…………………………………………………………………………….……... 13Media arrive at your project…………………………………………………………………………………... 13Bad weather………………………………………………………………………………………………….. 13Project location is locked…………………………………………………………………………………….. 13No supplies are provided…………………………………………………………………………………….. 13No volunteers are present……………………………………………………………………………………..13

150 Osmun Street • Pontiac, Michigan 48342 • 248 .338 .1843 • www.habitatoakland.org Page 2

http://www.habitatoakland.org/


Project is different than what was described…………………………………………………………………...13Project is finished earlyVolunteer Management………………………………………………………………………………… 14-15Process to become a Team Leader……………………………………………………………………..16Team Leader Standards………………………………….………………………………………….……. 17How to grow as a Habitat for Humanity of Oakland County leader: The leadership community………...... 18How to become a Habitat Team Leader………………………………………………………………........19Job Description & Teams………………………………………………………………………………20Habitat Oakland Team Leader Descriptions & Qualifications…………………………………...………...21Frequently Asked Questions……………………………………………………………………………....22-24Thank You




Welcome Habitat Team

Leaders!

Habitat for Humanity of Oakland County Leaders Make It Happen!




Dear Team Leaders,

Thanks for joining the Habitat Oakland County leader team. As a leader, you motivate and lead others to create positive change in our community. You serve as a representative for Habitat Oakland County and are responsible for providing instruction, motivation and troubleshooting for your project. In short, you are crucial to your project’s success, and we couldn’t do it without you.

This Team Leader Manual is intended to provide you with many of the tools you need to lead asuccessful volunteer team and/or project. Of course, the Habitat Oakland County staff is here to help you through it all!

We could not engage thousands in service every year without you. You are now a part of our leadercommunity. We look forward to working with you!

Our sincere thanks,

The Volunteer DepartmentAlesha Allen, Dana Gibson and Marnese Jackson on behalf of Executive Director Sally LePla and our entire staff, board and families.




What you need to know about Habitat for Humanity of Oakland County:

As an ambassador for Habitat Oakland County, you may get asked questions about the organization. Here are a few quick facts to help you. Remember, you can always refer people to www.habitatoakland.org for more information.

Short Speech:

Habitat for Humanity of Oakland County builds housing to eliminate poverty housing and homelessness from Oakland County and around the world.

We work in partnership with God and of all faiths and races to develop communities for people in need by building and renovating housing creating homeownership opportunities and, in collaboration with others, transforming lives and neighborhoods. We encourage individuals to get involved with our construction projects, ReStore, volunteer teams and other event-related projects. We inspire people to give of their time and energy, creating a real sense of community and shared responsibility.

Today, our initiatives focus on Family Engagement, Volunteering, Youth Mentoring, Family Recruitment and Mentorship, Financial Peace University Financial Instructor and most importantly Home Ownership.

History and Stats: Since 1976, millions of Habitat for Humanity volunteers has built

more than 300,000 homes for over 1 million people around the world.

Habitat for Humanity came to Oakland County, Michigan in 1994 and has since provided housing for more than 100 families.

In Oakland County, that makes Habitat for Humanity homes almost 50 percent more affordable to low-income families.





You play a crucial role for your Volunteer Team and project. No matter what, you have to keep a positive attitude to achieve high volunteer engagement and a successful project.

How we fund our projects:

Habitat for Humanity of Oakland County is a 501(c) (3) nonprofit organization.

Donors and Sponsors- Donors and sponsors provide the financial and material resources necessary to accomplish Habitat’s mission. Donors and sponsors are also important sources of volunteers for Habitat for Humanity’s construction and family programs. For every home it builds in Oakland County, Habitat donates more than about 4,000 to build a home, rehab or repair.

Building on Faith- Each year, almost a hundred congregations from dozens of denominations and faiths share financial resources, volunteers, and spiritual guidance to build homes and hope in Oakland County.


Habitat Voice: Throughout this guide, you’ll see sections highlighted as Habitat Voice. These are tips provided by long-time Habitat for Humanity of Oakland County leaders. We hope you benefit from their wisdom!



Business Builds Hopes- Each year, our corporate sponsors of different businesses share financial resources, volunteers to assure planning and execution of all logistics for August Business Builds Hope.

Youth Programs- Each school year, hundreds of Oakland County students, ages 5 to 25, raise funds and recruit volunteers provide affordable housing though Habitat Oakland County.

ReStore- Habitat’s ReStore accepts donations of new or gently-used building materials, furniture, and home improvement merchandise for sale to builders, contractors, and the general public. Sales help support Habitat mission. The Pontiac Restore is locate at 150 Osmun Street and is open Tuesday-Saturday, 9a.m.-5p.

Who’s in charge of what at Habitat for Humanity of Oakland County?The success of Habitat’s mission relies on coordinated commitment from many staff and volunteer leaders. As a leader, you’ll be in


Did you know…?In 2008, .83 cents of every dollar Habitat for Humanity receives applies directly to family services and home construction.



regular contact with a few different people. These are the individuals who will work directly with Team Leaders.

Board of Directors: Our board of directors determines policy and stewards operations. Board members are dedicated volunteers who are deeply concerned about the problems of poverty housing in our community. The 2010 Board of Directors is led by Board President Phil Pierce.

Executive Director: Sally LePla is the Executive Director of Habitat for Humanity of Oakland and oversees all affiliate operations (248) 338-1843 ext. 223 or via email at [email protected]

Volunteer Department: If you are interested in volunteering for construction, landscaping, restore, volunteer leader and or teams, internship opportunities, please contact Volunteer Liaison Alesha Allen (248) 338-1843 ext. 226 [email protected] or Volunteer Recruiter Marnese Jackson at (248) 338-1843 ext. 224, [email protected]. The Volunteer Department advises all Teams as the “Volunteer Advisory Board.” Alesha is the Newsletter Staff Liaison and is the Site Host Staff and Promotions & Publicity Staff.

Director of Partnerships: In partnership with the Director of Grants, Brad Irwin in partnership raises sufficient amounts through fundraising as determined by the Board of Directors to fund the needs of the organization in order that simple, decent housing can be built with Partner Families. Brad is the Staff Liaison for the following Teams: Third- Party Fundraising, Food & Beverage Donation, Groundbreakings, Building on Faith Sunday, World’s Biggest House Party, Deals & Denim, Building on Faith Blitz, Business Builds Hope and Speakers’ Bureau. Please contact Brad at (248) 338-1843 ext. 222 or via email at [email protected]. Director of Grants and Individual Giving: In partnership with the Director of Partnerships Brenda Asselin obtains grants, funds, and sponsorships as well as Blitz individual donations for Habitat for Humanity of Oakland County affiliate. Brenda Asselin is the Staff Liaison to the Grant Writing & Research Team. For any questions or concerns, please contact Brenda at (248) 338-1843 ext. 227 or via email [email protected]

Youth Manager: Youth United is mentored by Youth Manager Dana Gibson. She advises youth in Oakland County between the ages of 5 - 25 to on projects for Habitat’s mission. Dana is the Staff Liaison for the Youth Engagement Team. Contact Dana at (248) 338-1843 ext. 301 or via email at [email protected] Construction Department: The Construction Department is led by Construction Director, Scott Gronevelt and Construction Manager Debbie. In which they plan, coordinates, and trains volunteers in building and rehabbing houses. Scott is the Staff Liaison for the Technology, Building & Grounds and Construction Teams. Debbie is the Staff Liaison for the Landscaping, House & Crew Leadership, Green Building, Construction Leadership Training and Warranty Teams. Contact Scott at (248) 338-1843 ext. 228 or at [email protected] or Debbie at (248) 338-1843 ext. 229 or via email [email protected]

ReStore: The ReStore is lead by ReStore Director Steve Yakush, ReStore Manager Michael King and ReStore Cashier Flo Turnispseed. Along with volunteers, they lead the Habitat’s ReStore, which provides new and slightly used furniture, fixtures, and building materials at a greatly reduced cost to the general public. Michael is the Staff Liaison for the Showroom Organization, Pick Up & Delivery and Pricing Teams. Flo is the Cashier Team Staff Liaison and Volunteer Mitzi Briggs is the Liaison for the Warehouse Assistance. Contact the ReStore at (248) 338-1843 ext. 235 or Michael at (248) 338-1843 ext. 238 or via email at [email protected]

Director of Family Services: In this position, Kimberly Donnelly oversees family recruitment, family partnering, and on-going family education. Kimberly Donnelly is the Staff Liaison for the Family Selection and Partner Family Engagement Teams. Contact Kimberly at (248) 338-1843 ext. 225 or at email [email protected]

Director of Finance: Jane Mager leads the accounting and financial operations of the Habitat Oakland County affiliate. Contact Jane at (248) 338-1843 ext. 232 or via email at [email protected]



mailto:[email protected]












Office Assistant: Helps to keep the office in order i.e. organizing materials, filing documents, and answering the phones. Ricca Escamilla is the Staff Liaison for the Office Maintenance Team. For more information, please contact Ricca at (248) 338-1843 ext. 232.

It’s important to remember a few things: Your Habitat Oakland County staff member will…

Determine the structure and purpose of programs Schedule dates, times and locations of the programs Serve as the primary contacts for volunteer departments Cancels or reschedules projects Promotes projects and recruits new volunteers

How to lead your Volunteer team and/ or project:

Congratulations! You are a team leader. With that, comes some responsibility. Remember –Habitat Oakland County is here to help you!

Before your Volunteer meeting or project: Confirm your contact information is correct in the Habitat Oakland County

calendar on our website Respond to volunteer calls and e-mails within 48 hours [see sample e-mails

page 10] Prepare any materials for the project. Remember to use the tax exempt letter,

stick to your budget Save your receipts for reimbursement If necessary, recruit volunteers [see page 12 for recruitment tips] Send a reminder e-mail to volunteers about the project (remember to blind

copy!) Plan projects or sat up planning meetings

During Your Project: Arrive 15 minutes early Ensure building is open and supplies are available As volunteers arrive, have them sign in on the waiver form (no person may

volunteer at Habitat with out a newly signed waiver each calendar year. Provide each volunteer and volunteer with a nametag Welcome and introduce the project partner representative and have each

volunteer introducethemselves

Create volunteers up for success by doing a brief project orientation using the following guidelines:o Provide project goals and logistics. Exactly what the group will do, timeline

and what toexpect. Remember to point out the restrooms!

o Let volunteers know you are accessible and to come to you right away with any problems,concerns, questions, etc.

o Provide your contact information, collect theirs and send out to the team after the meeting.




o Share rules and set expectations. For example, volunteers shouldn’t take a child to thebathroom alone.

o Explain the value volunteers bring to the project.o Provide information about the agency, business, church or school or have

the project partner representativespeak for a few minutes.

o Make any Habitat for Humanity of Oakland County announcements such as an upcoming day of service, volunteer

o recognition event or leadership needso Let volunteers know you will be gathering at the end of the project for a

debrief When appropriate, rotate tasks among volunteers Ensure new volunteers feel comfortable – encourage interaction between new

and returningvolunteers

Don’t Leave Home Without: Habitat Oakland County evaluation and sign in sheet (don’t forget a pen!) Habitat Oakland County without nametags Your Habitat for Humanity of Oakland County clothing – Team Leader t-

shirt, hat, etc. Project supplies, as necessary Directions to your project Don’t forget to have all waivers sign and parents/guardian sign Youth

Permission Waiver forms Your list of volunteers and their phone numbers

How to lead your project:After The Project:

Submit your project evaluation within 48 hours. This can be sent via fax (248-338-1316) or by

mail to 150 Osmun Street, Pontiac, Michigan 48342 The evaluation is important because it:o Gives credit to volunteers for their project participationo Allows us to track volunteer retention rates and trendso Helps with our fundraising and reporting activitieso Helps recruit volunteers and leaders for your project – we can see who

attends frequently Thank the volunteers. Follow up with volunteers who didn’t attend the project Contact your Habitat for Humanity Oakland County staff member if

necessary Submit your expenses:

o Remember to follow supply guidelines for your project and stay within budget.

o You must use a tax exempt letter and submit your receiptso Note that Habitat for Humanity of Oakland County can’t reimburse for

purchases made through governmental programs such as food stamps.




Visit with your staff member who can provide you with funds or alternatives for purchasing program supplies.

o If you choose to consider your project supply purchase a donation to Habitat for Humanity of Oakland County, we still want to know about it! We track this information towards our donations and use this in our year-end reporting.


Habitat Voice: Make sure to get the best phone numbers and email addresses for your volunteers when they sign up. That way you can reach them if there are any last minute changes. Also, ask them if we may use text messaging as a way to communicate.



How to communicate with volunteers:Confirmation e-mail: send when a volunteer first signs up for a projectBe sure to include:

The fact that they are signing up for a Habitat for Humanity of Oakland County project.

Date and start and finish times. Project address. Goal of project, any activity details, and volunteer expectations. Volunteer department overview and education. Transportation information.

o Directions.o Public transportation options.

Team Leader phone number for contact on the day of the project.

Thank you E-mail – send 1-2 days after the project (or you can send in the green Habitat for Humanity Oakland County.

Follow up E-mail – send 1-2 days after the project to anyone who does not show up anddoes not contact you




How to recruit team members:You may occasionally need to recruit team members for your project. We give you lots of ways to makeit easy to fill your project.

Recruitment Tool

What is it When to notify

Who to notify

Special Events Our most popular recruitment tool is advertising on our Volunteer Now management and Facebook. An-email sent to all volunteers every Monday listing that week’s most urgent needs. Also is available on our website for sign up.

Within a 1-2 weeks of the event, project or meeting

Your Habitat Oakland County Volunteer Department

Habitat Database We keep records of all our volunteers ad are able to pull recruitment lists of people who attended our volunteer opportunities, builds and events in the past.

Within a week of your event if you realize you need more volunteers

Your Habitat Oakland County Volunteer Department

Existing Volunteers Remember to keep a record of volunteers who attend your project, meetings and to invite them back. The best way to fill your project is by running a good one. Volunteers love to return to well-managed projects.

Immediately after your project or event in your thank you e-mail and as soon as you realize you need more volunteers

Your Habitat Volunteer Oakland County Department or your existing list




How to troubleshoot the unexpected:

On-Call Emergency Office Phone: (248) 338-1843 ext. 224 or ext. 226

Call 911 immediately to seek medical help. Do not attempt to treat an injury. Immediately call the On Call Emergency Cell Phone for further instruction. Don’t leave the project site until someone arrives to assist you. Use your

best judgment indetermining if the remaining volunteers should stay at the project site.

Send another volunteer with the person in the ambulance or to the hospital. Find out what hospitalthe volunteer will go to so Habitat Oakland County can send a representative there.

Keep other volunteers calm. Once the situation is under control, make a written account of the incident.

Use the accident/injuryreport included in your folder.

Do not speak to the media. Contact the Emergency On if media would like astatement.

Do not speculate to anyone on whose fault the accident was.

You can’t lead your project:You know in advance you can’t lead a future date:

Contact the backup leader or other leaders for your project. If they are unavailable, contact other

leaders in your issue area. Contact the Habitat Oakland County staff member and alert them of the

situation, so they can change the contact information online. Ask the Habitat Oakland County staff member to help find someone to cover

for you.You have an emergency and can’t lead your project the next day or the day of:




Contact the on call Emergency Cell phone the office phone to work with the Habitat Oakland County Oakland County staff member on finding a replacement. He or she will help you:

Review your list of volunteers for the project to determine if a regular volunteer can fill in.

Contact a back up leader to help. Contact leaders who lead a similar project.

Media Arrive at Your Project: Contact the Habitat Volunteer Office – the staff person may provide you with

talking pointsServe as a Habitat Oakland County ambassador sharing information to the best of your ability about Habitat Oakland County your project

Record the name of the media and ask for the date the story will run and contact the Volunteer office with this information

If someone is uncomfortable being photographed or filmed, please ask the media to avoid takingphotos of that volunteer.

Note: It is rare media would arrive at your site unannounced. We usually are made aware of this

before they attend a project.

There is bad weather: Call the Volunteer department and a staff member will determine if the

project should continue. If the project is cancelled by Habitat staff must call all volunteers to ensure

they are aware of the cancellation. Habitat for Humanity Oakland County Staff will contact the volunteer

department to cancel the project. If severe weather is in the forecast, please contact your Habitat Oakland

County staff member a few days in advance to discuss project alternatives. You – as a leader – will never cancel a project. Projects can only be

cancelled by Habitat for Humanity of Oakland County Staff.The project location is locked/inaccessible:

Apologize to the volunteers and explain this situation isn’t normal. Call Habitat office a staff member will help you determine next steps. If the staff member can’t reach the volunteer department , wait 15 minutes

and then dismiss thevolunteer.

If you learn the site will open more than 30 minutes after the project start time, give volunteers the




option of staying to complete the project or leaving. Complete work as appropriate and time allows.

There are no supplies provided/supplies provided by the volunteer department aren’t at thesite:

Determine the goal of the project (e.g., fitness activity for kids, meal on the table, etc.) and decide ifthere are other supplies available to meet the goal.

Ask the volunteer department or team leader if there is a store nearby where you can purchase the supplies (to be reimbursed by Habitat Oakland County).

Call the Volunteer Department to discuss alternatives. Don’t let the volunteers see you nervous or unsure of what to do. Have the volunteers complete an activity or conversation game with the

volunteers while you determine next steps. Inform your Habitat Oakland County staff member immediately to ensure

this doesn’t happen again.There are no volunteers present and there should be:

Ask the volunteer department if they can find some people to participate. Ask the volunteer department if there are other tasks the volunteers can do

such as organizing areading area.

If there are no other tasks or volunteers, dismiss the volunteers and apologize to them.

Inform your Habitat for Humanity of Oakland County staff rep so they can ensure this doesn’t happen again.

The project is different than what was described: Work with the volunteer department to ensure that work needs to be done is

a priority. Explain the situation when the volunteers arrive, sharing the benefit of the

new assignment. Do your best to complete the new project, motivating and trouble-shooting

throughout the session.The task or activity is finished early:

Come prepared with a second activity, conversation topic or activity that can be done if there is extratime at the end of the project.

Ask the volunteer department rep if there are other tasks that can be completed.

If work is finished and there are no other tasks, dismiss the volunteers early.

How to manage volunteers:There are lots of different types of volunteers at Habitat Oakland County projects. You should be prepared to motivate everyone.




Every volunteer: Remember, this is a volunteer event. Don’t be afraid to get sappy if it will motivate volunteers – talk about how

excited the kids get whenthey see the volunteers, the community member who commented on the garden your volunteers created, etc.

Be positive at all times. Be flexible and keep your volunteers informed of any changes that need to

occur during the project. The Uncooperative or Know-It-All Volunteer Involve this volunteer in healthy competitions. Try the “you may know this already, but I still want to show the group to make

sure everyone is onthe same page” approach.

Offer specific positive reinforcement about something that’s being done really well, e.g., preparingthe sausage for a breakfast program, sorting clothing donations, etc.

If appropriate, consider giving this volunteer more leadership, e.g., asking him or her to help handout supplies, etc.

The Lazy or Coerced Volunteer Ask the volunteer department to share some stories about why the work

matters. Reassign the volunteer to a task working alongside you. This will allow you to

engage and motivatethe person.

Pair the person up with an energetic volunteer.The Youth Volunteer

Be calm and patient, but firm and specific. Rely on parents or a group representative to help with discipline problems. Reassign the youth to a more appropriate task, if necessary.

A few more tips: Help volunteers feel comfortable with the people they are working with or the

task they are working ono by providing clear directions and doing introductions to volunteers

beforehand. Make sure volunteers are doing the correct tasks the correct way. Identify natural leaders among the volunteers and use them as a resource. Check in with volunteers frequently. Watch the volunteers for signs of exhaustion or frustration. Gauge the progress of volunteers throughout the project. Assign a volunteer to help with supplies. If someone finishes early, ask him or her to help with other tasks or assist in

clean up.




Always remind volunteers how they fit into the big picture – e.g., they aren’t just helping prevent substandard housing, they are helping solve the homelessness crisis and education/mentorship on homeownership

How to manage volunteers:

Too Few Volunteers: Prioritize and decide what work can be completed. Never rush the volunteers or make them feel like there aren’t enough of

them – keep the focuson doing high-quality work you can complete.

Always emphasize the work that is done, not the work that isn’t.Too Many Volunteers:

Divide extra volunteers among all the tasks. Ask the volunteer department if there is any extra work that can be

completed.Unhappy Volunteers:

Consider assigning an unhappy volunteer to a different task. If someone is tired, bored or uncooperative, ask them to take a break or

if there is another taskthey would like to complete.

If volunteers feel the work isn’t meaningful, let them know the Habitat affiliate has a mission to service the homeowners.or agency and is meaningful. Have the volunteer team leader and or volunteer department reinforce this to the volunteer.

Unhappy Team Leaders: If the school or agency has a complaint or concern, assure them that

Habitat Oakland County will try to work it out with them. Remind the volunteers that you are a volunteer as well and any issues should be taken up with Habitat Oakland County.


Habitat Voice: The majority of volunteers want to be there. They need your direction for what to do and when to do it. Asking if you can help them with something gets tasks done.



If the site rep is negative or insulting toward volunteers, try to separate them from the volunteercompletely.




Process to become a Team Leader

Team Leader Standards:As a Leader, you are the face of Habitat for Humanity of Oakland County at projects and in the community. We rely on you to represent the organization in a professional manner. The following standards were approved by your leader peers on the Habitat for Humanity of Advisory Board. We continually assess these standards throughout your leadership commitment.

All leaders must complete recruitment, screening and leadership training All leaders currently in the field who haven’t completed training must do

so at the next availablesession or they will be suspended.




All leaders must be re-certified every 2 years (applies only to ongoing program TeamCoordinators)

To maintain status as a Team Leader, the leader must lead 80% of assigned dates.

To maintain status as a co-Team Leader, a leader must lead 60% of assigned dates.

To maintain status as a Back Up Team Leader, a leader must lead or co-lead at least two of

Leaders must fulfill all aspects of their role including:o Take volunteer sign ups and recruit as needed.o Confirm with volunteers within 48 hours of receiving interest from

a volunteer and sendreminder e-mail within 24 hours before the project.o Organize transportation for projects with a carpool.o Create or utilize existing curriculum, activities or menus.o Be responsive to Habitat Oakland County staff.o Complete project evaluations and return them to the office within a

week of the projectdate.o Participate in an annual program meeting and evaluation.o Work with other leaders to strengthen the program.

If a leader doesn’t comply with the above (individually or as a whole), he or she will be remindedof our standards, placed on probation and an action plan will be created to replace the leader.

A leader who cancels a program date on his or her own will be placed on probation. In a secondinstance the leader will be dismissed.




How to Grow as a Leader with Habitat Oakland County:

Lead1. A celebration of service2. Serve- a-thon3. Youth build4. Look for new leadership projects5. Innovate a new program for Habitat

Learn 1. Participate or lead one of our monthly Team Leader

training/orientation workshops2. Research Habitat’s various websites, calendars, newsletters on

volunteer updates3. Leader-re-certification-after 2 years of being a Team Leader

Share 1. Be a mentor to new leaders2. Let a new or interested leader shadow you at your project3. Assist at a training for new leaders4. Join a Advisory board sponsored thru Habitat Oakland County 5. Help other leaders develop activities, menus, and lessons6. Encourage others to become a Habitat Team Leader

Celebrate1. Leader and volunteer social events2. Recognition at special events3. Annual volunteer appreciation and Star Awards event-held in the

fall




How to become a Habitat Leader?

Welcome to the Habitat Oakland County Leadership Community! There are many ways for you to share your knowledge and leadership, as well as expand your skills. Contact our leadership development staff at 248-338-1843 ext. 224 to learn more about any of these opportunities:

1. Sign-Up with the Volunteer Department:

a. If you are interested in a Team leader position, please be able to commit to the time from of 6 months to 1 year or for the length of time necessary on an event.

b. If you are interested in a Team leader position, please email or fax your resume to Marnese Jackson at the contact information listed below.

c. If you would like to become a member of a team, please email or call Marnese Jackson at the contact listed below.


The short list: words to the wise

leaderDo team up – get to know other leaders for your Volunteer team and or projectDo communicate with your Habitat for Oakland County staff memberDo plan to make an impact with your projectDo use your resources including your fellow leaders, special leader trainings, and Habitat of Oakland County staff Do complete paperwork and turn it in on time so the rest of Habitat can fully support you


Marnese Jackson Alesha Allen Dana GibsonVolunteer Coordinator Volunteer Liaison Youth Manager(248) 338-1843 ext. 224 (248) 338-1843 ext. 226 (248) 338-1843 ext. 301(248) 338-1316-Fax

(248) 338-1316-Fax

(248) 338-1316-Fax

mjackson@

habitatoakl

and.org

Volunteer@

habitatoakl

and.org

dgibson@h

abitatoakla

nd.org

Tea


2. Specify what team you would like to join and what position you would like to hold, i.e., Team Leader, Co-Leader, and Team Member.

3. If you are interested in Internships, your Team leader position can be your internship. The Volunteer Department would have to obtain a copy of your driver’s license, internship paperwork, and resume for our files.

For more information, please contact the Volunteer Department at:

Habitat for Humanity of Oakland CountyVolunteer Department150 Osmun Street, Pontiac, Michigan 48342 or below:













Job Description & Teams


Thanks again for joining

the Habitat Oakland County Team leader

community and making

the commitm

ent to improve Oakland County

communities!



Habitat Oakland-Team Leader Volunteer Description

Team Leaders embody the heart and mission of Habitat for Humanity of Oakland County of Michigan Affiliate Operations-Related, Event-Related, ReStore-Related and Construction-Related projects. Each Habitat Oakland project must have a Team Leader/Co-Leader who volunteers on behalf of Habitat Oakland County, enabling us to offer over 100 volunteer projects every month located on Construction sites in the Oakland County area and the Habitat Affiliate. This special group of people consists of volunteers who make a commitment to help manage a special project for a few hours each week or month (depending on the month) with approximately 6 months or of planning. Team Leaders work closely with Habitat Volunteer Department, the Habitat affiliate staff, and with Habitat Partner families to lead effective hands-on volunteer projects.

Title: Habitat Team Leader

Position reports: The Volunteer Department

Types of Team Leader positions: Listed to the right

Project meetings: Every team leader will orientate and train at our monthly volunteer-orientation. The meeting varies depending on specific projects and planning. Most event planning teams meet once monthly based on what the Volunteer Leader and Team agree

Goal of Project: Varies depending on specific project, but meet the specific needs of Habitat Oakland County at the time.

Length of volunteer position: Six months to 1 year, flexibly schedule projects. (Non-paid Internships and Academic Service Learning are acceptable with proper paperwork.)

Time requirement of position: Lead projects on a monthly basis, consistently return reports to Volunteer Department and Staff Liaison, attend planning sessions with Habitat Oakland County and Project Partners-Building Blitz and Fundraisers as needed.


Habitat Oakland Volunteer Teams

I. Event-Related

Third Party Fundraising Food & Beverage

Donations Home Dedications Groundbreakings

Building on Faith Sunday Promotions & Publicity World’s Biggest House

Party Deals & Denim

Building on Faith Blitz Business Builds Hope

Blitz

Affiliate Operations-Related

Building & Grounds Family Selection

Speakers’ Bureau Partner Family

Engagement Youth Engagement Grant Writing &

Research Office Maintenance

Newsletter Technology

Construction-RelatedLandscaping

Site HostHouse & Crew Leadership

Green BuildingConstruction

Construction Leadership TrainingWarranty

ReStore-Related Cashier



Requirements for position: Should have experience in the Team Leader position i.e., Construction related team position should have some experience in construction and has volunteered with Habitat construction department. In addition, you have skills in Leadership, Scheduling, Positive Attitude, Great Human Relations Skills and Organizational Skills, Problem Solving and good Communication Skills.

Skill requirements for position: Active Habitat Oakland County volunteer with interest in volunteerism should have confidence in his/her ability to lead groups and to teach others. Demonstrated ability to problem-solve and work with teams, demonstrating strong leadership skills.




Frequently Asked Questions




Habitat for Humanity Team LeadersFrequently Asked Questions

What is a Team Leader? Team Leaders are volunteers who make a commitment to help manage a volunteer project for a few hours each week or month (depending on the project). Each Habitat Oakland County project must have a Team Leader who volunteers on behalf of Habitat Oakland County to offer support to our Habitat Affiliate-Operations related, Construction-Related, ReStore-related, and Event-related projects.

What does a Team Leader do? Team Leaders serve as the primary contact for each project. They help sign-up, manage, schedule, set goals and objective, execute logistics, event plan, build relationships, attend to the project to ensure everything goes smoothly, report attendance, and provide project feedback to Habitat Oakland County following the conclusion of the project.

How much time does it take to be a Team Leader? Team Leaders generally spend about 2-3 hours before each project preparing for the event, and few minutes after each event to submit volunteer attendance, evaluations and clean-up. On the day of the event, Team Leaders show up 15-20 minutes early to greet volunteers and team members, ensure that everyone is ready for the event, answer any questions during event, and thank and debrief volunteers and members at the end.

What kind of commitment do I need to make as a Team Leader? This will vary according to the type of project you lead. Some projects may require a weekly or bi-weekly commitment of anywhere from a few weeks to an entire year; others might be a one-time special event or once per month commitment for 6-12 months.

What qualifications do I need to become a Team Leader? Anybody can be a great Team Leader, You just need to be accessible by email or phone, be committed to making a difference, and be comfortable leading a group of diverse team members or volunteers. We typically require Team Leaders to have volunteered on 2 or more Habitat projects or have experience leading individuals. We can also arrange for you to shadow an existing Team Leader.

What are the benefits of being a Team Leader? Team Leaders truly make a difference in our Habitat Oakland County community, as Habitat Oakland County’s Calendar Projects simply could not take place without them. By becoming a Team Leader, you join a group of Habitat Oakland’s County finest leadership volunteers. Being a Team Leader is also a terrific opportunity to work with great people, develop leadership, strengthen job applications, enhance your career, or simply to put your gift you use.




What support will I get from Habitat Oakland County? Before you begin leading a project, you will complete comprehensive one to two-hour training on a Saturday. Once you begin leading your project, Habitat Oakland County’s Volunteer Department and the Staff Liaisons will assist you with specific details, and the goals, objectives and needs of the Team will provide ongoing support through regular written and verbal correspondence, as well as occasional visits to your projects. Additionally, Habitat Oakland County hosts several workshops, networking events and trainings throughout the year to support you.

Habitat for Humanity Team LeadersFrequently Asked Questions

How do Team Leaders get matched up with Teams and Projects? Team Leader vacancies are comprised of either existing projects, where the current Team Leader is no longer able to commit to the project, or new projects that are waiting to be added to the Team. During your one-on-one informal interview, we will discuss your skills, interest and availability to find a suitable project or team. Sometimes a project will be available right away; on other occasions, it may take more time. While we try to match new Team leaders to projects that fit their interest and availability as best as we can, we also ask people to be flexible and enthusiastic about filling in where we have the greatest need.

I’m interested. What are the next steps?Habitat Oakland County is committed to providing the highest quality of service to our volunteers and the people we serve. Since Team Leaders play such a vital role in this process, Habitat Oakland County has a comprehensive process for recruiting and training Team Leaders. This ensure that all Habitat Oakland County Team Leaders are equipped with the knowledge and expertise they need to ensure a positive experience for themselves, the volunteers they will be managing, and most importantly, the community being served.

If you want to be a Team Leader you can forward me your resume or answer the questions below and forward them back via email or fax me them at the contact information listed below. Please answer the following questions:

1. Do you have leadership, event planning, human relations skills?

2. Do you have skills in the specific team you want to lead?

3. Can you dedicate 6 months to 1 year to the Team Leader position?

4. Would you like use the team leader position as a possible internship position? If so, can you provide a resume, participate in an interview and provided internship documentation?




5. Are you able to participate in training to learn more about the team leader position?

If you are interested in being a Volunteer Team you may sign up directly me at [email protected] However, if you are interested in serving in one of the other many volunteer areas, please contact me directly at (248) 338-1843 ext. 224. We will match your desires to the best of our ability.

Marnese JacksonVolunteer CoordinatorHabitat for Humanity of Oakland County150 Osmun Street, Pontiac, Michigan 48342248-338-1843 ext. 224-Office248-420-7609-Mobile248-338-1361-Faxmjackson@habitatoakland.org

Thank you for you’re interested in becoming a Habitat for Humanity Oakland County Team Leader!

Thank You!





Habitat Team Leader Manual

Documents