Habib bank report final year

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Term ReportOn

Habib Bank Limited

Submitted To: Ms. Tayyaba Hussaini

Human ResourceManagement

Group Members:

Mohsin H. Alqamari

(MEXN!"#$%

&ar'an Na'eer

(MEXN!"##%

Syed Ahmed )ais(MEXN!"#*+%2007 - 2010 1Hamdard University Students - Batch 2010


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Acknowledgement

First of all we are very much thankful to All Mighty Allah who gaveus health and ability to analyze and write this report. After that wewould like to thank our respected teacher Ms. Tayyaba Hussaini

who gave us this assignment, which provided wonderfulopportunities to learn and also opened a different dimension of

thinkin .

HBL

Last but not the least we would like to thank to human resource Incharge- RHQ Karachi Region North, Mr. Mumtaz Ali Zaidi, all staffof HBL their tremendous support, patience and their semi-infinitenumber of help that was more essential in the completion of this

report.

It is all about teamwork and coordination, that we have been able toachieve our goal. Working professionally and effort from each.

2007 - 2010 2Hamdard University Students - Batch 2010


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HBL

EXE,-T/E S-MMA01

The projects with in it self dynamic in nature that ept on chan!in! time to timeand due to its dynamic nature it"s hard to justify any #an $ their employees

#ehavior in the short period% from pu#lic to privati&ation time #ecause to write

words on any #an $ their employees a#out its #ehavior need a throu!h studyof there people and environment'

(n it we focused on the #an response to its employee and the employee"s

attitude towards the #an' )hile !atherin! the information the H* + ,olicy%,lannin! $ (mplementation ivision is the valua#le resource to understand

the #an $ their employee"s patterns'

The material we have !athered throu!h valua#le resources is almostauthenticated towards the or!ani&ation current scenario' (n #roadly specin!we have covered all the major functions of Human *esource epartment of

HB.'

2007 - 2010 /Hamdard University Students - Batch 2010


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HBL

The Habib Bank is a leader in Pakistans services industry. Anextensive network of 1400 domestic branches the largest in

Pakistan and present in 25 countries across five continents.This network has enabled HBL to provide comprehensive

services that meet customer needs. This has ensured thrivingclient relationships that form the backbone of the Banks

.

Today, HBL plays a central role in Pakistans financial andeconomic development. It has come a long way from its

modest beginnings in Bombay in 1941 when it commenced

operations with a fixed capital of 25,000 rupees.

2007 - 2010 Hamdard University Students - Batch 2010


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HBL

Impressed by its initial performance, Quaid-e-Azam Mohammed

Ali Jinnah asked the Bank to move its operations to Karachiafter the creation of Pakistan. HBL established itself in theQuaids city in 1943 and became a symbol of pride and

progress for the people of Pakistan.

Habib Bank has been a pioneer in providing innovative bankingservices. These have included the installation of the first

mainframe computer in Pakistan followed by the first ATMand more recently, internet banking facilities in all our 1400domestic branches. HBL was the first bank in Pakistan who

launched the credit card in Pakistan in 1960s.



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HBL

The Banks towering presence in Pakistans financial andcommercial life has remained unchanged over the decades.

The strength of its brand and image is symbolized by itsprominent Head Office building that has dominated

arachis skyline for more than 35 years.

for e"cellence they strive to meet the needs of both ourcustomers and our employees. #t was awarded THE BEST

BANK IN THE SUBCONTINENT 2004 by $merging%arkets Publication. &t Habib Bank they aim to ensurecustomer satisfaction by providing high !uality banking

services. This is made possible by the professionalism ofour employees all of whom are provided with the re!uisitetraining and opportunities to enable them to realize their

full potential.



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HBL

Our brand identity is the outward e"pression of what they standfor as an organization. This is summarized in our vision'

mission and is supported by our values.VISION

($nabling people to advance with confidence and success)

To be recognized as the leading financial institution of Pakistanand a dynamic international bank in the emerging markets'providing our customers with a premium set of innovativeproducts and services' and granting superior value to ourstakeholders * shareholders' customers and employees

To make our customers prosper, our staff ece! a"#create $a!ue for s%are%o!#ers&



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HBL

/alues

3alues are the fundamental principles that define HB. culture and are

#rou!ht to life in our attitudes and #ehavior' (t is our values that mae

us uni4ue and unmistaa#le' 5ur values are'



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HBL

/alues

5ur values are

89cellence'

n e!r y'

:ustomer ;ocus'


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HBL

Excellence

This is at the core of everythin! they do'

%

!ivin! our customers an a#undance of choice'

5nly throu!h #ein! the very #est - in terms of the service they offer% their

products and premises - can they hope to #e successful and !row'



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HBL

Integrity

For them, integrity means a synergic approach towards abiding theircore values. United with the force of shared values and integrity,

they form a network of a well-integrated team.

They are the leading bank in Pakistan and their success depends upontrust. Their customers - and society in general - expect them topossess and steadfastly adhere to high moral principles and

professional standards.



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HBL

Customer Focus

They understand fully the needs of their customers and adapt theirproducts and services to meet them. They always strive to put the

satisfaction of their customers first.



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HBL

Meritocracy

At every level, from selection to advancement, they have designed aconsistent system of human resource practices, based on objective

criteria throughout all the layers of the organization. They are,,

layer of the organization.

They believe in giving opportunities and advantages to their employeeson the basis of their ability. They believe in rewarding achievement

and in providing first-class career opportunities for all.

2007 - 2010 1/Hamdard University Students - Batch 2010


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HBL

Progressiveness

They believe in the advancement of society through the adoption ofenlightened working practices, innovative new products and

processes, and a spirit of enterprise.



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HBL

SOCIAL COMMITMENTS

The Public Relation Division of HBL maintains effective rapport with thegeneral public by communicating the policies and schemes of the bank

through press and electronic media. Besides maintaining closerelationship with journalists & advertising agencies, the Division also

.

HBL believes in serving the nation and building the country strong. Theyare always at the forefront to support noble causes and promote the

social & cultural activities in the country. The Public Relation Division ofHBL sponsors various social, cultural and sports events to generate

healthy activities in the society. It also organizes religious programs touphold the religious tradition of our people. The Division represents thebank at important forums to exchange views on national & international

issues with various organizations to boost the intellectual activities.



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HBL

The Organization

HBL is organized along functional lines with core divisions namely:

Corporate Banking, International Banking, Retail Banking, Consumer Banking, Global Operations,

reasury,

Global Treasure, Audit, Compliance, Risk Management, Commercial & Retail Lending,

Asset Remedial Management (ARM), Information Technology Group, Learning & Development and Human Resources Group.

The Staff strength of the organization is consist of 14,105 permanent employees and 18

other totaling 14,123 number.2007 - 2010 1Hamdard University Students - Batch 2010


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HBL

Board of Director

The Board of director consists of seven reputable and worthy persons:

Sultan Ali Allana Chairman


R. Zakir Mehmood President & CEO

Iain Donald Cheyne Director

Sajid Zahid Director

Mushtaq Malik Director

Ahmed Jawad Director Yasim Malik Director


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HBL

Management

The team of management consists of the best of the industry. This main team has 17 members:

R. Zakir Mehmood President & CEO

Sohail Malik Chief Risk Officer

Sima Kamil Head Corporate Banking

.

Ayaz Ahmed Chief Financial Officer

Abid Sattar Head Retail & Consumer Banking

Dr. Razi Azmat Head Human Resources

Mudasir H. Khan Head Global Operations

Jamil Iqbal Chief Compliance Officer

Faizan Mitha Global Treasurer

Salim Amlani Chief Internal Auditor

Aslam Gadit Head- Remedial Asset Tulu Islam Chief Information Officer

Mirza Saleem Baig Head- Learning & Development

Nausheen Ahmed Company Secretary & Head- Legal

Aly Muntasir Head Marketing & Brand Management

Mubashir Maqbool Head Commercial & Retail Lending



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HBL

Current Market Standing

The HBL Board met on February 20, 2009 at Karachi and announced itsresults for the year 2008, which show a strong growth in all areas.

Deposit growth for the year has been 12.5% and the net asset growthof the bank has been 19% over 2007.

HBLs consolidated Pre-tax profit for 2008 is Rs. 22.03 billion and the profitafter tax is Rs. 15.61 billion, which translates into an earning per share

of Rs. 20.47.

As per the circular of the SBP (BSD 4 of 2009), wherein the regulatorshave encouraged banks to record full impairment, the bank has

complied and in this regard 100% of impairment loss to the investmentsheld by the bank have been routed through the profit and loss account.

2007 - 2010 1=Hamdard University Students - Batch 2010


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HBL

Current Market Standing

The Chairman of HBL, Mr. Sultan Ali Allana presided over the Boardmeeting and said that the banks performance, despite the difficult

conditions both globally and in Pakistan, is very encouraging.

e an w con nue o ocus an nves n ec no ogy, rancupgrades and human resources in order to deliver a higher standard

of services to its customers.

The Bank announced a final cash dividend of Rs. 5.50 per share (55%)

and bonus shares of 20%.



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HBL

HBL Culture

At HBL they have created a challenging environment that encouragescreativity and commitment.

In their pursuit of excellence, they are focused on attracting, developingand retaining the best talent in the marketplace.

and in 25 countries around the world.HBL fosters a work environment where employees can realize their

potential whether locally or in the international arena.

Thus, they enable their employees to achieve their professional goals

while keeping in synch with the banks overall objectives.

They encourage you to explore this section to find out about current jobopenings and how to submit your resume



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Human 0esour2e 3epartment

HBL

2007 - 2010 Hamdard University Students - Batch 2010 22


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HBL

Introduction of Human Resource Management

Human resource management is relatively modern label for the rangeof themes and practices involved in managing people.

It is defined and described in a variety of ways.

This excerpt from Human Resource Management in a BusinessContext introduces the concept of human resource management.

It outlines HRM as a philosophy of people management and provides aframework for its role within the business context.

2007 - 2010 2/Hamdard University Students - Batch 2010


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HBL

Introduction of Human Resource Management

People management - Human resource management has not comeout of nowhere.

HRM has absorbed ideas and techniques from a number of areas.

In effect, it is a synthesis of themes and concepts drawn from over acentury of management theory and social science research.



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HBL

HR Departments & Functions in HBL

HBL as they know that it was one of the largest government banks inPakistan.

The bi challen es for HR team to develo ed acce table culture in the

company which help to kept the brand name intact and avoid thebad experience to be a major part of industry.

To serve the purpose they are focusing or Downsizing as well as on

rightsizing to meet the future challenges of the company.



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HBL

HR Departments & Functions in HBL

Since the company was controlled by the Government, that is whynumber of employees in this organization was in surplus, and at one

time there were more than 22,000 employees in the company.

This overstaffing not only causing increase in cost but also decreasesthe efficiency of the bank.

Now with the change of management, HR is busy to utilize theirexisting resources by training & Development and hiring fresh &

right employee as well as they are trying to get rid of excess staff byoffering them nice and handsome packages without any

humiliations.



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HBL

Departments in HR

Since HBL is large organization that is why there are more than 200 HRemployees to serve the 14,000 staff.

Because of the size of an organization, HR of HBL has centralizedfunctioning having presence in each 18 domestic region to cater

the need of employee.



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HBL

Departments in HR

Mainly the HR Department consists of following sub departments:

Recruitment & Selection De artment

Training & Development Department Policy - HR

Payroll Department

Operation Department

Final Settlement & Legal Department

Staff Finance Department



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HBL

Recruitment & Selection Department & its Functioning

Meritocracy is an integral part of HBLs recruitment policy.

Their merit-based recruitment process incorporates the principles ofequal opportunity and leads to the appointment of the most

capable candidate.

This ensures openness and transparency, allowing greaterconfidence in the outcome of the selection process.

2007 - 2010 2=Hamdard University Students - Batch 2010


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HBL

Recruitment:

The diagram represents the processon which they base their selection.

This gives an overview to potential

2007 - 2010 /1Hamdard University Students - Batch 2010

candidates as to the steps involved inbecoming a part of the HB+ team


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HBL

Campus Hiring

They are proud of their ability to nurture individuals and empower themto hone their talents.

Their size gives them the unique ability to provide fast growth ands gn can respons y ear y on n a career w mu p e avenues o

reach the top.

As part of HBLs human resource strategy, they visit variousuniversities across the country to induct & groom fresh business

graduates every year.

.



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HBL

Campus Hiring

Enthusiastic and talented youth form the backbone of our bankingoperations and are nurtured to become future leaders at HBL

They hire fresh talent on a permanent basis and offer a wide range ofcareer opportunities across all functions, including Finance,Marketing, Operations, Information Technology and Human

Resources.

2007 - 2010 //Hamdard University Students - Batch 2010


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HBL

Training & Development Department

This important function is carefully handled by HBL management. Tocater the need of an organization, the bank separate system of MDI,

which are located at Karachi, Lahore & Islamabad.

ese nst tutes not on y serve or t e r own an ut a so prov e

professional training on request of reputable organizations.

Along with this training institute, the training team also deals withreputable & specialized training institute for enhancement of staff

skills.This department is continuously working for better future of an

organization.



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HBL

Policy Department

This department always busy into analyzing and preparing the HRPolicy.

benefits.

The main purpose of this department is to provide best perks andbenefits to the employee on reasonable cost, as the employee workfor the betterment of an organization with creative and fresh mind



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HBL

Payroll Department

With the influx of information technology, its become quite easier withsystem to control repetitive nature of work.

Since HBL has good HRIS that is why this function performs centrallyand on same date of the each month the salary and incentiveproperly transferred into staff account without any error.

This department also generates pay slip individually by e-mail to each

staff.



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HBL

Operation Department

This is the main supportive sub department of HR.

Each record and daily basis quarries resolve in this department.

All employees remain in contact with this department regarding theirpersonal quarries.

All issue of an employee always entertained in this department.



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HBL

Staff Finance Department

HBL offers good number of finance facility to their employees like:

Car Finance.

ouse nance.

LFA.

Advance Rent.

3 Basic Salary.

Provident Loan.

To keep the record of each transaction and smooth processing of thecase this department has much importance in organization.

2007 - 2010 /=Hamdard University Students - Batch 2010


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HBL

Perks & Benefits

HBL provide number of incentive to their employees to motivate like:

Performance Bonus Bi earl .

Annual Increments. Provident Funds.

Gratuity.

Pension.

Medical Benefits. Benevolent Funds.

EOBI Fund.



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HBL

Organizational Structure

Last year, HBL changed its staff catering and introduced international standardcater in organization.

The position of the staff is as of following order Top to bottom.

GM - General Manager - Pay Band II.

GM - General Manager Pay Band I.

DGM - Deputy General Manager- Pay Band II.

DGM - Deputy General Manager Pay Band I.

SM - Senior Manager Pay Band II.

SM - Senior Manager Pay Band I.

AM - Assistant Manager- Pay Band II.

AM - Assistant Manager- Pay Band I.

Officer - Pay Band II.

Officer - Pay Band I.

Assistant.



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HBL

Appraisal System

HB. has #ell shaped appraisal system% in which the appraisal made on the#asis of force H* policy'

Top 10

8


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HBL

Conclusion

The HBL always focused toward the adoption of change in culture &environment as to be with the modern era in banking industry.

The way to implement any change in an bank / organization takedecades to adopt, due to behavior have to be cultivated as a

pyramid of unique features is hard to change and if it changes thatnot change the particular it divert it self towards the other factors and

it is a chain of changes toward the betterment of bank.



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HBL

Thanks


Habib bank report final year

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