h iJET International 185 Admiral Cochrane Drive Annapolis, MD 21401 www.iJET.com Operate Globally with Confidence Washington. London. Singapore Traveler Safety & Security – What can we do? Mark Donohue, iJET International May 18, 2015
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iJET International185 Admiral Cochrane Drive Annapolis, MD 21401www.iJET.com
Operate Globally with ConfidenceWashington. London. Singapore
Traveler Safety & Security – What can we do?Mark Donohue, iJET InternationalMay 18, 2015
2
Will it get better?
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3
Continued Global Civil Threats
(C) IJET International, Inc. All rights reserved.
EgyptEurozone
Crisis
Syrian Civil War Iraq
KyrgyzstanThailand
South SudanYemen
YemenMiddle East
North Korean
2014/2015
TIMELINE
20132009 2010 2011 2012
Turkey Ukraine Paris Yemen
Wendy Green
Here is an alternative slide. Bigger and shows up better.
4
The long-term outlook…
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5
MEGA TRENDS 2030
Increasing Frequency & Severity
Technological Innovations
DemographicChanges
Rise of China
Growing Food, Water & Energy Competition
Globalization of Business
Instability in Arab World
6
What should we do?
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Travel Risk Management (TRM)
… is a well defined process to identify risks, prepare travelers pre-trip, monitor threats, and respond to incidents as they arise.
Proactive
Planning
Reactive
TrainingIncident Response
24x7Monitoring
Feedback
Multidisciplinary Process
TravelerHR/LEGAL
Responsible for all employees
Policy & procedures
Corporate insuranceprograms
SECURITY Risk assessment Crisis & evacuation plans Emergency contact info Global response
TRAVEL Advisor and knowledge base Books trips and handles travel issues Provides reporting
MEDICAL Pre-trip health planning Immunizations Medical assistance & evacuations
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How do we keep travelers safe?
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PREPARE: Training
Three levels of Training:
• LEVEL I – Traveler / Employee
• LEVEL II – Professional / Advisor
• LEVEL III – Incident Management Team
PREPARE: Travel Intelligence®
PREPARE: Insurance and Assistance
Who does the Traveler turn to for help?• Insurance – Medical &
Security• International Help
Numbers• Embassy Information
MONITOR: 24x7
• Automated Process for Each Trip
• 24x7 Monitoring of Threats or Hazards
• Push Information Directly to Traveler and Advisor
RESPOND: Are Travelers on their Own?
• Depend on Assistance Providers
• Maintain communications – mobile and social media
• Connect with family and friends
• Major Events?• What is the Travel
Department Role?• Incident Management
Plan?
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