-
Dansk standard DS/EN ISO 19011:2018
Vejledning i auditering af ledelsessystemer
Guidelines for auditing management systems (ISO 19011:2018)
2018-07-09
DANSK STANDARDDanish Standards Association
Göteborg Plads 1DK-2150 Nordhavn
Tel: +45 39 96 61 01
Tel: +45 39 96 61 01
[email protected]
www.ds.dk
© Dansk Standard - Eftertryk uden tilladelse forbudt
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DS-publikationstyperDansk Standard udgiver forskellige
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Der kan være tale om:Dansk standard• standard, der er udarbejdet
på nationalt niveau, eller som er baseret på et andet lands
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internationalt og/eller europæisk niveau, og som har fået status
som dansk standard
DS-information• publikation, der er udarbejdet på nationalt
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medie)
DS-betegnelseDS 383, DS/EN 5414 osv. Hvis
der efter nr. er angivet et A eller Cor, betyder det, enten at
det er et tillæg eller et rettelsesblad til hovedstandarden, eller
at det er indført i hovedstandarden.DS-betegnelse angives på
forsiden.
Overensstemmelse med anden publikation:Overensstemmelse kan
enten være IDT, EQV, NEQ eller MOD
• IDT: Når publikationen er identisk med en given publikation.•
EQV: Når publikationen teknisk er i overensstemmelse med en given
publikation, men
præsentationen er ændret.• NEQ: Når publikationen teknisk eller
præsentationsmæssigt ikke er i overensstemmelse med en
given standard, men udarbejdet på baggrund af denne.• MOD:
DS/EN ISO 19011:2018KøbenhavnDS projekt: M317017ICS: 03.100.70;
03.120.20
Første del af denne publikations betegnelse er: DS/EN ISO,
hvilket betyder, at det er en international standard, der har
status både som europæisk og dansk standard.
Denne publikations overensstemmelse er: IDT med: ISO 19011:2018
IDT med: EN ISO 19011:2018
DS-publikationen er på engelsk.
Denne publikation erstatter: DS/EN ISO 19011:2012
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EN ISO 19011
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040
Brussels
DS/EN ISO 19011:2018
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EN ISO 19011:2018 (E)
2
Contents Page
European foreword
.......................................................................................................................................................
3
DS/EN ISO 19011:2018
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EN ISO 19011:2018 (E)
3
European foreword
This document (EN ISO 19011:2018) has been prepared by Technical
Committee ISO/PC 302 "Guidelines for auditing management systems"
in collaboration with CCMC.
This European Standard shall be given the status of a national
standard, either by publication of an identical text or by
endorsement, at the latest by January 2019, and conflicting
national standards shall be withdrawn at the latest by January
2019.
Attention is drawn to the possibility that some of the elements
of this document may be the subject of patent rights. CEN shall not
be held responsible for identifying any or all such patent
rights.
This document supersedes EN ISO 19011:2011.
This document has been prepared under a mandate given to CEN by
the European Commission and the European Free Trade
Association.
According to the CEN-CENELEC Internal Regulations, the national
standards organizations of the following countries are bound to
implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former
Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia,
Slovenia, Spain, Sweden, Switzerland, Turkey and the United
Kingdom.
Endorsement notice
The text of ISO 19011:2018 has been approved by CEN as EN ISO
19011:2018 without any modification.
DS/EN ISO 19011:2018
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© ISO 2018
Guidelines for auditing management systemsLignes directrices
pour l'audit des systèmes de management
INTERNATIONAL STANDARD
ISO19011
Third edition2018-07-03
Reference numberISO 19011:2018(E)
DS/EN ISO 19011:2018
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ISO 19011:2018(EN)
Contents Page
Foreword
..........................................................................................................................................................................................................................................v
Introduction
................................................................................................................................................................................................................................vi
1 Scope
.................................................................................................................................................................................................................................
1
2 Normative references
......................................................................................................................................................................................
1
.....................................................................................................................................................................................
1
4 Principles of auditing
......................................................................................................................................................................................
5
5 Managing an audit programme
.............................................................................................................................................................
65.1 General
...........................................................................................................................................................................................................
65.2 Establishing audit programme objectives
.......................................................................................................................
95.3 Determining and evaluating audit programme risks and
opportunities .............................................. 95.4
Establishing the audit programme
.....................................................................................................................................
10
5.4.1 Roles and responsibilities of the individual(s) managing
the audit programme
..........................................................................................................................................................10
5.4.2 Competence of individual(s) managing audit programme
...................................................... 115.4.3
Establishing extent of audit programme
..................................................................................................
115.4.4 Determining audit programme resources
..............................................................................................
12
5.5 Implementing audit programme
..........................................................................................................................................
125.5.1
General...................................................................................................................................................................................
12
...................................135.5.3 Selecting and
determining audit methods
..............................................................................................
145.5.4 Selecting audit team members
.........................................................................................................................
145.5.5 Assigning responsibility for an individual audit to the
audit team leader..................155.5.6 Managing audit programme
results
.............................................................................................................
165.5.7 Managing and maintaining audit programme records
................................................................16
5.6 Monitoring audit programme
.................................................................................................................................................
175.7 Reviewing and improving audit programme
.............................................................................................................
17
6 Conducting an audit
.......................................................................................................................................................................................186.1
General
........................................................................................................................................................................................................
186.2 Initiating audit
......................................................................................................................................................................................
18
6.2.1
General...................................................................................................................................................................................
186.2.2 Establishing contact with auditee
..................................................................................................................
186.2.3 Determining feasibility of audit
.......................................................................................................................
19
6.3 Preparing audit activities
............................................................................................................................................................
196.3.1 Performing review of documented
information................................................................................196.3.2
Audit planning
.................................................................................................................................................................
196.3.3 Assigning work to audit team
............................................................................................................................
216.3.4 Preparing documented information for audit
.....................................................................................
21
6.4 Conducting audit activities
........................................................................................................................................................
216.4.1
General...................................................................................................................................................................................
216.4.2 Assigning roles and responsibilities of guides and
observers ............................................... 216.4.3
Conducting opening meeting
.............................................................................................................................
226.4.4 Communicating during audit
.............................................................................................................................
236.4.5 Audit information availability and access
...............................................................................................
236.4.6 Reviewing documented information while conducting audit
............................................... 236.4.7 Collecting
and verifying information
..........................................................................................................
24
......................................................................................................................................
256.4.9 Determining audit conclusions
........................................................................................................................
256.4.10 Conducting closing meeting
................................................................................................................................
26
6.5 Preparing and distributing audit report
........................................................................................................................
276.5.1 Preparing audit report
.............................................................................................................................................276.5.2
Distributing audit report
.......................................................................................................................................
27
6.6 Completing audit
................................................................................................................................................................................
28
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iii
DS/EN ISO 19011:2018 (DA)
Indholdsfortegnelse Side
Forord
.....................................................................................................................................................................................................................................
v
Indledning
...........................................................................................................................................................................................................................
vi
1 Anvendelsesområde
........................................................................................................................................................................................
1
2 Normative referencer
.....................................................................................................................................................................................
1
3 Termer og definitioner
..................................................................................................................................................................................
1
4 Auditeringsprincipper
...................................................................................................................................................................................
5
5 Ledelse af et auditprogram
........................................................................................................................................................................
65.1 Generelt
..........................................................................................................................................................................................................
65.2 Fastlæggelse af auditprogrammets mål
.......................................................................................................................................
95.3 Fastlæggelse og vurdering af risici og muligheder ved
auditprogrammet
.............................................................. 95.4
Fastlæggelse af auditprogrammet
..................................................................................................................................................
10
5.4.1 Roller og ansvar hos den eller de personer, der leder
auditprogrammet ................................................
105.4.2 Kompetencer hos den eller de personer, der leder
auditprogrammet......................................................
115.4.3 Fastlæggelse af auditprogrammets omfang
.............................................................................................................
115.4.4 Fastlæggelse af ressourcer til auditprogrammet
...................................................................................................
12
5.5 Gennemførelse af auditprogrammet
.............................................................................................................................................
125.5.1
Generelt.........................................................................................................................................................................................
125.5.2 Fastlæggelse af mål, omfang og kriterier for den enkelte
audit
.....................................................................
135.5.3 Valg og fastlæggelse af auditmetoder
...........................................................................................................................
145.5.4 Valg af auditteamets deltagere
.........................................................................................................................................
145.5.5 Delegering af ansvar for en bestemt audit til
auditteamlederen
..................................................................
155.5.6 Styring af resultaterne af et
auditprogram................................................................................................................
165.5.7 Styring og opretholdelse af registreringer vedrørende et
auditprogram ................................................
16
5.6 Overvågning af auditprogrammet
..................................................................................................................................................
175.7 Gennemgang og forbedring af auditprogrammet
..................................................................................................................
17
6 Gennemførelse af en audit
..........................................................................................................................................................................
186.1 Generelt
..........................................................................................................................................................................................................
186.2 Iværksættelse af audit
............................................................................................................................................................................
18
6.2.1
Generelt.........................................................................................................................................................................................
186.2.2 Etablering af kontakt med den auditerede
...............................................................................................................
186.2.3 Fastlæggelse af, om audit kan gennemføres
.............................................................................................................
19
6.3 Forberedelse af auditaktiviteter
.......................................................................................................................................................
196.3.1 Gennemgang af dokumenteret information
............................................................................................................
196.3.2 Planlægning af audit
..............................................................................................................................................................
196.3.3 Tildeling af arbejdsopgaver til auditteamet
.............................................................................................................
216.3.4 Udarbejdelse af dokumenteret information til audit
..........................................................................................
21
6.4 Gennemførelse af auditaktiviteter
..................................................................................................................................................
216.4.1
Generelt.........................................................................................................................................................................................
216.4.2 Tildeling af roller og ansvar til guider og observatører
......................................................................................
216.4.3 Afholdelse af indledende møde
.......................................................................................................................................
226.4.4 Kommunikation under audit
............................................................................................................................................
236.4.5 Tilgængelighed af og adgang til auditinformation
................................................................................................
236.4.6 Gennemgang af dokumenteret information under gennemførelse
af audit .......................................... 236.4.7
Indsamling og verifikation af information
................................................................................................................
246.4.8 Tilvejebringelse af auditresultater
................................................................................................................................
256.4.9 Udarbejdelse af auditkonklusioner
...............................................................................................................................
256.4.10 Afholdelse af afsluttende møde
.......................................................................................................................................
26
6.5 Udarbejdelse og distribution af auditrapport
..........................................................................................................................
276.5.1 Udarbejdelse af auditrapport
...........................................................................................................................................
276.5.2 Distribution af auditrapporten
........................................................................................................................................
27
6.6 Afslutning af audit
....................................................................................................................................................................................
28
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ISO 19011:2018(EN)
6.7 Conducting audit
follow-up.......................................................................................................................................................
28
7 Competence and evaluation of auditors
....................................................................................................................................287.1
General
........................................................................................................................................................................................................
287.2 Determining auditor competence
........................................................................................................................................
29
7.2.1
General...................................................................................................................................................................................
297.2.2 Personal behaviour
.....................................................................................................................................................297.2.3
Knowledge and skills
................................................................................................................................................307.2.4
Achieving auditor competence
.........................................................................................................................
327.2.5 Achieving audit team leader competence
...............................................................................................
33
7.3 Establishing auditor evaluation
criteria.........................................................................................................................
337.4 Selecting appropriate auditor evaluation method
................................................................................................
337.5 Conducting auditor evaluation
...............................................................................................................................................
337.6 Maintaining and improving auditor
competence...................................................................................................
34
Annex A (informative) Additional guidance for auditors planning
and conducting audits .....................35
Bibliography
.............................................................................................................................................................................................................................46
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iv
DS/EN ISO 19011:2018 (DA)
6.7 Opfølgning på audit
.................................................................................................................................................................................
28
7 Auditorers kompetencer og evaluering af auditorer
............................................................................................................
287.1 Generelt
..........................................................................................................................................................................................................
287.2 Fastlæggelse af auditorkompetencer
............................................................................................................................................
29
7.2.1
Generelt.........................................................................................................................................................................................
297.2.2 Personlig adfærd
......................................................................................................................................................................
297.2.3 Viden og
færdigheder............................................................................................................................................................
307.2.4 Opnåelse af auditorkompetencer
...................................................................................................................................
327.2.5 Erhvervelse af auditteamlederkompetencer
...........................................................................................................
33
7.3 Fastlæggelse af kriterier for evaluering af auditorer
............................................................................................................
337.4 Valg af relevant metode til evaluering af auditorer
................................................................................................................
337.5 Gennemførelse af auditorevaluering
.............................................................................................................................................
337.6 Vedligeholdelse og forbedring af auditorkompetencer
......................................................................................................
34
(informativt) ........... 35
Bibliografi
............................................................................................................................................................................................................................
46
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ISO 19011:2018(EN)
Foreword
ISO (the International Organization for Standardization) is a
worldwide federation of national standards bodies (ISO member
bodies). The work of preparing International Standards is normally
carried out through ISO technical committees. Each member body
interested in a subject for which a technical committee has been
established has the right to be represented on that committee.
International organizations, governmental and non-governmental, in
liaison with ISO, also take part in the work. ISO collaborates
closely with the International Electrotechnical Commission (IEC) on
all matters of electrotechnical standardization.
The procedures used to develop this document and those intended
for its further maintenance are described in the ISO/IEC
Directives, Part 1. In particular the different approval criteria
needed for the different types of ISO documents should be noted.
This document was drafted in accordance with the editorial rules of
the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements
of this document may be the subject of patent rights. ISO shall not
be held responsible for identifying any or all such patent rights.
Details of
on the ISO list of patent declarations received (see www .iso
.org/patents).
Any trade name used in this document is information given for
the convenience of users and does not constitute an
endorsement.
expressions related to conformity assessment, as well as
information about ISO's adherence to the World Trade Organization
(WTO) principles in the Technical Barriers to Trade (TBT) see the
following URL: www .iso .org/iso/foreword .html.
This document was prepared by Project Committee ISO/PC 302,
Guidelines for auditing management systems.
This third edition cancels and replaces the second edition (ISO
19011:2011), which has been technically revised.
The main differences compared to the second edition are as
follows:
— addition of the risk-based approach to the principles of
auditing;
— expansion of the guidance on managing an audit programme,
including audit programme risk;
— expansion of the guidance on conducting an audit, particularly
the section on audit planning;
— expansion of the generic competence requirements for
auditors;
system disciplines (due to the large number of individual
management system standards, it would not be practical to include
competence requirements for all disciplines);
— expansion of Annex A to provide guidance on auditing (new)
concepts such as organization context, leadership and commitment,
virtual audits, compliance and supply chain.
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v
DS/EN ISO 19011:2018 (DA)
ForordISO (International Organization for Standardization) er en
verdensomspændende sammenslutning af nationale
stan-dardiseringsorganisationer (ISO's medlemsorganisationer).
Internationale standarder udarbejdes normalt af ISO's tekniske
komiteer. Medlemsorganisationer, som er interesseret i et emne,
inden for hvilket der er oprettet en teknisk komite, har ret til at
være repræsenteret i den pågældende komite. Internationale
organisationer, både statslige og ikke-statslige, der har en
samarbejdsaftale med ISO, deltager ligeledes i arbejdet. ISO
samarbejder tæt med IEC (In-ternational Electrotechnical
Commission) i alle forhold vedrørende elektroteknisk
standardisering.
De procedurer, der er anvendt ved udarbejdelsen af dette
dokument, og de procedurer, der er beregnet til vedligehol-delse af
dokumentet, er beskrevet i ISO/IEC Directives, Part 1. Især bør de
forskellige godkendelseskriterier, der er nødvendige for de
forskellige typer ISO-dokumenter, bemærkes. Dette dokument er
udarbejdet i overensstemmelse med de redaktionelle regler opstillet
i ISO/IEC Directives, Part 2 (se www.iso.org/directives).
Der gøres opmærksom på, at indhold i dette dokument kan være
underlagt patentrettigheder. ISO kan ikke drages til ansvar for at
identificere sådanne patentrettigheder. Detaljerede oplysninger om
eventuelle patentrettigheder, der konstateres under udarbejdelsen
af dette dokument, findes i indledningen og/eller på ISO's liste
over modtagne pa-tenterklæringer (se www.iso.org/patents).
Eventuelle handelsnavne i dette dokument er givet af hensyn til
brugerne og indebærer ikke en godkendelse.
Websitet www.iso.org/iso/foreword.html giver en redegørelse for
standardernes karakter af frivillighed, betydnin-gen af
ISO-specifikke termer og udtryk vedrørende
overensstemmelseserklæring samt oplysninger om ISO's overhol-delse
af WTO-principperne for tekniske handelshindringer (TBT).
Dette dokument er udarbejdet af projektkomite ISO/PC 302,
Guidelines for auditing management systems.
Denne 3. udgave ophæver og erstatter 2. udgave (ISO 19011:2011),
hvis indhold er blevet teknisk revideret.
De væsentligste forskelle i forhold til 2. udgave er
følgende:
– tilføjelse af en risikobaseret tilgang til principperne for
auditering
– udvidelse af vejledningen vedrørende ledelse af et
auditprogram, herunder risici forbundet med auditprogram-met
– udvidelse af vejledningen vedrørende gennemførelsen af et
auditprogram, særligt afsnittet om planlægning af en audit
– udvidelse af de generiske kompetencekrav til auditorer
– tilpasning af terminologi for at afspejle
procesorienteringen
– fjernelse af annekset med kompetencekravene til auditering af
kravspecifikke områder inden for et ledelsessy-stem (som følge af
det store antal individuelle ledelsessystemstandarder ville det
ikke være hensigtsmæssigt at inkludere kompetencekrav til alle
områder)
– udvidelse af anneks A med henblik på vejledning i auditering
af (nye) koncepter som fx organisationens rammer og vilkår,
lederskab og forpligtelse, virtuelle audit, overensstemmelse med
lov- og myndighedskrav og eksterne leverandører.
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ISO 19011:2018(EN)
Introduction
Since the second edition of this document was published in 2011,
a number of new management system standards have been published,
many of which have a common structure, identical core
requirements
to management system auditing, as well as providing guidance
that is more generic. Audit results can
improvement needs and activities.
An audit can be conducted against a range of audit criteria,
separately or in combination, including but not limited to:
— statutory and regulatory requirements;
(e.g. quality plan, project plan).
This document provides guidance for all sizes and types of
organizations and audits of varying scopes and scales, including
those conducted by large audit teams, typically of larger
organizations, and those by single auditors, whether in large or
small organizations. This guidance should be adapted as appropriate
to the scope, complexity and scale of the audit programme.
on their external providers and other external interested
parties (second party). This document can also be useful for
external audits conducted for purposes other than third party
management system
ISO/IEC 17021-1 provides requirements for auditing management
systems for third party Table 1).
Table 1 — Different types of audits
1st party audit 2nd party audit 3rd party audit
Internal audit External provider auditaudit
Other external interested party audit
Statutory, regulatory and similar audit
but the reader can adapt the implementation of the guidance to
their own situation. This also applies to
This document is intended to apply to a broad range of potential
users, including auditors, organizations implementing management
systems and organizations needing to conduct management system
audits for contractual or regulatory reasons. Users of this
document can, however, apply this guidance in developing their own
audit-related requirements.
The guidance in this document can also be used for the purpose
of self-declaration and can be useful to
the use of this guidance can differ depending on the size and
level of maturity of an organization’s management system. The
nature and complexity of the organization to be audited, as well as
the objectives and scope of the audits to be conducted, should also
be considered.
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vi
DS/EN ISO 19011:2018 (DA)
IndledningSiden udgivelsen af 2. udgave af dette dokument i 2011
er et antal nye ledelsessystemstandarder blevet udgivet, hvoraf
mange har en fælles struktur, helt ens grundlæggende krav og fælles
termer og definitioner. Som følge deraf er der behov for at
overveje en bredere tilgang til auditering af ledelsessystemer og
at give vejledning, der er mere gene-risk. Auditresultater kan give
input til analysedelen af forretningsplanlægning og kan bidrage til
identificeringen af behov for forbedringer og aktiviteter.
En audit kan foretages op mod en række auditkriterier, hver for
sig eller som en kombination af flere, herunder men ikke begrænset
til
– krav defineret i én eller flere ledelsessystemstandarder
– politikker og krav specificeret af relevante interessenter
– lov- og myndighedskrav
– én eller flere ledelsessystemprocesser defineret af
organisationen eller andre parter
– ledelsessystemplan eller -planer vedrørende specifikke output
fra ledelsessystemet (fx kvalitetsplan, projekt-plan).
Dette dokument indeholder vejledning til alle størrelser og
typer organisationer samt audit af varierende omfang og størrelse,
herunder audit gennemført af store auditteam, typisk i større
organisationer, og audit udført af enkelte auditorer, enten i store
eller små organisationer. Vejledningen bør anvendes efter
auditprogrammets omfang, kom-pleksitet og størrelse.
Dette dokument handler om interne audit (førstepartsaudit) og
organisationers audit af deres eksterne leverandører og andre
eksterne interessenter (andenpartsaudit). Dette dokument kan også
bruges til eksterne audit til andre for-mål end certificering af
tredjeparts ledelsessystem. ISO/IEC 17021-1 indeholder krav til
auditering af ledelsessyste-mer til tredjepartscertificering og kan
bruges som yderligere vejledning (se tabel 1).
Tabel 1 – Forskellige typer audit
Førstepartsaudit Andenpartsaudit
Intern audit Auditering af eksterne leverandører Certificerings-
og/eller akkrediteringsaudit
Auditering af andre eksterne interessenter
Audit, der foretages af myndigheder, og lignende audit
For at gøre dette dokument lettere at læse foretrækkes
entalsformen "ledelsessystem", men læseren kan tilpasse
im-plementeringen af vejledningen til sin egen situation. Dette
gælder også brugen af "person" og "personer", "auditor" og
"auditorer".
Det er hensigten, at dokumentet skal gælde for en bred gruppe af
potentielle brugere, bl.a. auditorer, organisationer, der indfører
ledelsessystemer, og organisationer, der udfører
ledelsessystemaudit af kontrakt- eller myndigheds-mæssige årsager.
Brugere af dette dokument kan imidlertid anvende denne vejledning
til at udarbejde deres egne auditrelaterede krav.
Vejledningen i dette dokument kan også anvendes til
egenerklæring af overensstemmelse og kan være nyttig for
or-ganisationer, der beskæftiger sig med auditoruddannelse og
-træning og certificering af personale.
Det har været hensigten at gøre vejledningen i dette dokument
fleksibel. Som anført forskellige steder i teksten kan anvendelsen
af denne vejledning variere alt efter størrelse og modenhed af en
organisations ledelsessystem. Der bør også tages hensyn til typen
og kompleksiteten af den organisation, der skal auditeres, samt
formålet og omfanget af de audit, der skal udføres.
This is a preview of "DS/EN ISO 19011:2018". Click here to
purchase the full version from the ANSI store.
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-
ISO 19011:2018(EN)
This document adopts the combined audit approach when two or
more management systems of different disciplines are audited
together. Where these systems are integrated into a single
management system, the principles and processes of auditing are the
same as for a combined audit (sometimes known as an integrated
audit).
This document provides guidance on the management of an audit
programme, on the planning and conducting of management system
audits, as well as on the competence and evaluation of an auditor
and an audit team.
© ISO 2018 – All rights reserved vii
DS/EN ISO 19011:2018
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purchase the full version from the ANSI store.
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vii
DS/EN ISO 19011:2018 (DA)
Dette dokument benytter den kombinerede audittilgang, som
omfatter to eller flere ledelsessystemer inden for for-skellige
kravspecifikke områder, der auditeres sammen. Når disse systemer
kombineres til et enkelt ledelsessystem, er auditeringsprincipperne
og -processerne de samme som ved en kombineret audit (også kaldet
integreret audit).
Dette dokument vejleder om ledelse af et auditprogram, om
planlægning og gennemførelse af ledelsessystemaudit samt om
kompetencer hos og evaluering af en auditor og et auditteam.
This is a preview of "DS/EN ISO 19011:2018". Click here to
purchase the full version from the ANSI store.
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Guidelines for auditing management systems
1 Scope
This document provides guidance on auditing management systems,
including t he principles of auditing, managing an audit programme
and conducting management system audits, as well as guidance on the
evaluation of competence of individuals involved in the audit
process. These activities include the individual(s) managing the
audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and
conduct internal or external audits of management systems or manage
an audit programme.
The application of this document to other types of audits is
possible, provided that special consideration
2 Normative references
There are no normative references in this document.
INTERNATIONAL STANDARD ISO 19011:2018(EN)
© ISO 2018 – All rights reserved 1
DS/EN ISO 19011:2018
This is a preview of "DS/EN ISO 19011:2018". Click here to
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1
DS/EN ISO 19011:2018 (DA)
1 AnvendelsesområdeDette dokument vejleder om auditering af
ledelsessystemer, herunder principperne for auditering, ledelse af
et audit-program og gennemførelse af ledelsessystemaudit, samt
vejledning om vurdering af kompetencer hos de personer, der er
involveret i auditprocessen. Disse aktiviteter omfatter den eller
de personer, der leder auditprogrammet, audi-torerne og
auditteamene.
Det kan anvendes af alle organisationer, der har behov for at
planlægge og udføre interne eller eksterne audit af
ledel-sessystemer eller lede et auditprogram.
Dette dokument kan anvendes til andre typer audit, forudsat at
der tages særligt hensyn til de specifikke kompeten-cer, der er
behov for.
2 Normative referencerDer er ingen normative referencer i dette
dokument.
This is a preview of "DS/EN ISO 19011:2018". Click here to
purchase the full version from the ANSI store.
https://webstore.ansi.org/Standards/DS/DSENISO190112018?source=preview