Guide to SAP Mobility: From UX to Deployment Strategy

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Hitchhiker's Guide to SAP® Mobility

Ivan Femia

10th May 2017

About Techedge – Fact Sheet

Foundation Growth Rate (CAGR)Employees Offices

Certifications Services Clients Clients Retention

2004 30%1,500 20EMEA, NAFTA, LATAM

1,000+ Business Solutions IT Services 150+ ~100%

What we’ll cover:

3

UX Options in SAP®

Your Journey to SAP® Mobility

Demo: Build an offline app in 10 minutes

What is User eXperience?

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User eXperience is how a person feels when interfacing with a product.

5

HUMAN VALUE

Increases: User Satisfaction & Engagement

Decreases: Resistance to Change

Strengthen: Relationship (IT and Business)

Why is UX important?

MONETARY VALUE

Increases: Productivity, Data Quality

Decreases: Training Costs

Strengthen: Errors, Change Requests

Users can be classified in different categories, based on the frequency, depth and type of interaction with SAP.

Is there one UX for every user?

Several transactions are used and most of them are used

extensively

Limited number of Transactions used with basic

functionalities

Very few transactions are used, mostly in display mode

SAP is the primary application used on a daily basis

SAP is used often, to accomplish specific tasks

SAP is used rarely, mostly for approvals or reporting

Frequency

Depth

Type

Power/Expert User Occasional UserBasic User

Desktop Web/Mobile

SAP UX for

Mobile

SAP UX Options

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Power/Expert User

SAP Gui

SAP Screen Personas

SAP NetWeaver Business Client

SAP Fiori UI

Enterprise Portal

Basic User Occasional User

Fiori for IoS

Designed for the Digital Transformation

Business

Technology

People

DigitizationSimplificationCloud Readiness

Web & open standardsService orientationIn-memory computing

User-centeredDesign-driven developmentOne UX for SAP solutions

Technology

SAP FIORIBusiness

SAP Fiori Design Principle

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FINANCE LOGISTIC SRM CRM

Provide users just the right tools to complete their business.

ROLE - BASED ADAPTIVE COHERENT

Designed for the user Adapts to multiple use cases and devices

Provides one fluid, intuitive experience

SIMPLE DELIGHTFUL

Includes only what is necessary

Makes an emotional connection

Your Journey to SAP Mobility

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Create new business

opportunities

Improve customer interactions

Extend, simplify & improve existing

business processes

Develop innovative business

applications

View mobility holistically across the entire organization

Define the Goals

11

WHO to involve

The first step for a successful Mobile strategy is to identify your champions.

They understand your business

They have the willingness to change

They are an internal sponsor

WHEN to start?

By 2020, more than 75% of enterprises will have adopted at least one mobile app development platform to accelerate their digital business transformation strategy, up from approximately 33% in 2015.*

*Gartner 2017

In order to get the competitive advantage, your strategy should

already consider mobility.

A CUSTOMER SUCCESS:

WHERE to start?

You have to think big but with agility.

Deliver a small set of applications that roll out rapidly and continue to introduce new content and expand your portfolio.

Starting Point6 mobile applications focused in FI, AP, MM

Expansion Model6-10 new mobile apps every 3 months

Today~50 mobile apps in just 2 years

WHAT kind of applications do you need?

Depending on your business needs & goals:

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NATIVE APP

Used mainly for Customer facing applications

o Full Device Accesso Offline supporto Speedo High Costo Market store

WEB APP

Useful for reportingand/or operational and transactional tasks

o No device accesso No Offline supporto Code portabilityo Low Costo No Market store

HYBRID APP

Necessary when an application needs access to other applications(camera, barcode scanner)

Useful for plant, warehouse & facilities users who have a mobile job but may not always have connection to wi-fi/data service

o Device Access with plug-inso Offline Supporto Code portabilityo Medium Costo Market store

HOW to Design?

“Mobile first” means imagining your application first on its smallest potential screen, moving to the largest option last.

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• Start from necessity• Build from there

HOW can you deploy your mobile strategy?

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Different deployment scenarios are available:

SAP Cloud Platformdeployment recommended to reduce landscape complexityand improve integration with SAP cloud solutions(Ariba, Fieldglass).

Embedded

deployment recommended if only one backend needs to be connected.

Central HUBdeployment recommended if several SAP backends need to be connected.

IT Approved!• Drag & drop for rapid development• ABAP based, running on SAP® GUI

Platforms ENABLING SAP® Mobility?

Unique product on the market with offline functionality

Based on SAP® strategy for mobile

SAP® native programming language: Deploy and run with existing IT resources

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About Me

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Ivan FemiaSAP Mentor & Customer Engagement Practice Manager

I have more than 10 years of experience in SAP Deployment Strategies, Architecture and Implementation with particular focus in the areas of large-scale custom development based on SAP HANA® and SAP Fiori®, User Experience Optimization and Mobility Adoption.

My aim is to enable organizations to take advantage of the latest technologies to provide concrete and immediate value to their business.

https://www.linkedin.com/in/ivanfemia/

[email protected]

Additional Resources

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READY-TO-GO SOLUTIONS:

• Mobile Applications for Human Resources

• Mobile Applications for Procurement

CASE STUDIES:• Vodafone – Empowering a Mobile workforce with SAP® mobile

• Sales Force Automation – A scalable, offline mobile solution available to multinational resellers in minutes

• Colonial Group equips Facilities Management with a mobile solution that has direct impact on customer satisfaction

techedgegroup.com