Guide 4

GUIDE 4: CULTURES,BUSSINES AND COMUNICATION

1.1 Vocabulary

1.1.1. Page 97.

Exercise A- Answers

A business today have advanced in technology and so has improved

communication between the company and its employees, this communication is

personal, whether by meetings, events, seminars, conferences or by virtual

means, such as emails, by social networks (Facebook, twitter, etc.) or through

the communication platforms that f acilitate either the same company or the

employee or heads are out there.

Exercise B- Answers

1. Print: paper based communication, e.g. magazines, newspapers,

newsletter, letters, notes and messages.

2. Face to face: direct contact with other people, e.g. one -to-one

meeting, team meetings, f orums, conferences, briefings.

3. Workplace :physical, objects in the working environment or workspace

e.g. notice boards, signs.

4. Electronic: communication using computers, phones, televisions, etc., e.g.

DVD, e-mail, voicemail, SMS messages, electronic newsletters,

conference calls.

5. Company intranet: Using social media to crete an internal community,

e.g. posting prifi les, writing blogs and wikis, starting discussion forums,

etc. Many leaders write internal blogs. Emplyees may join chat rooms,

f orums or message boards to post ideas and comments or upload

imagesand discuss with other employees around the world. They may

also be able to download information f rom the intranet.

Exercise C- Answers

1. move inf ormation f rom a network to a PC download

2. web page written by an individual Blogs

3. put information form a PC onto a network Blogs- wikis

4. methods of communication Channels

5. knowledge-sharing site Post

6. chances for people to discuss subjects Forums

7. meetings where information or instructions are given Briefings

1.1.2. Page 105.

Exercise A- Answers

Dress

1. We don't have to wear business suits at the end of the week. My

company has a system of casual fridays.

2. I n many banks, staff can't wear they like. They havo to wear uniforms.

Timekeeping

1. For two weeks each month, I work at night. I can't sleep durin the day.

I hate shift work.

2. We have a flextime system in our offi ce. Some people choose to work

f rom 9 a.m. to 5 p.m.: others work f rom 10 a.m. to 6 p.m.

Time off

1. I am so busy at the moment that I worked on New Year's Day, which is

a(n) public holiday.

2. How many day's annual leave do you get in your company?

Reporting procedures

1. We of ten speak on the phone, but never face to face.

2. He upload a(n) written report on the company intranet each month.

Types of meeting

1. Our department starts every day with a(n) informal meeting. I t is

very relaxed.

2. Companies have an Annual General Meeting (AGM) once a year. it is a

very formal meeting, with a lot of people.

Names

1. I n some countries, the company culture is f ormal. Staff use job title

when they speak to each other.

2. What's your first name now? Are you Chief Executive?

Exercise B- Answers

I would like an organization that provides uniforms and work on a flexible

schedule.

Exercise C- Answers

1. Empowers employees c

2. Supports innovation a

3. I s customer focused d

4. Rewards good performance e

5. Encourages trust at all levels b

1.1.3. Page 113.

Exercise A- Answers

1. Lead a team of 25.

2. set up a new branch in Amsterdam

3. increase new staff

4. improve sales in all markets

5. develop new products

6. train communication between our head offi ce and local branches

7. cope with strict deadlines and work well under pressure

Exercise B- Answers

1. Manage a large department in the clothing industry

2. Plan budgets

3. Organize sales conferences and trade exhibitions

4. Deal with customers, suppliers and their problems

5. Motivate employees and sales teams to get the best results

1.1.4. Objeto 1. Match words.

1.2 Grammar

1.2.1 page 98- 99

Exercise A- Answers

1. came max come to the meeting tomorrow?

2. No, he's not in the offi ce. He travel on business all week.

3. He come not came back until next Monday

Exercise B- Answers

I 'm meeting Mr Yamashiro next week. he arriving on Tuesday night on

Wednesday, I take him to the factory. I not see him on Thursday but I drive

him to the airport on Friday.

Exercise C- Answers

1. I will study for the final match of English

2. I will be voting jury for election as President

3. I will work all week in books Agreements

4. I visit my sister and nephews.

Exercise D- Answers

1. The computers are very slow. What are we going to do about it?

2. We are not going to buy new computers. I think it's too expensive.

3. We are going to upgrade the sof tware instead.

Exercise E- Answers

1. T

2. T

3. F she is going to stay with her family

4. T

5. F He is going to buy a motorbike.

Exercise F- Answers

Fixed arrangement fo next week:

Go away for the weekend

Write a report

Attend a meeting

Visit to my sister

I ntentions f o next year:

Do more exercise

Do a course

Having a baby

Having my own business

1.2.2 page 101

Exercise A- Answers

1. As a result, it will not be easy for staff to have a good work-lif e.

balance.

2. As a result, managers no will spend as much time travelling for work.

Exercise B- Answers

1. With the passage of time everything will be technology, we enter the area

of virtuality, emails, chat, blogs etc..

2. Remote communications is afianzarn, as the meetings will be using virtual

media or platforms like Skype, etc. ..

Exercise C- Answers

1. Sales of luxury cars will double by next year

2. I ' ll send you a copy of the report tomorrow morning

3. We'll finish the work before the end of J une.

4. I ' ll be back in the offi ce the day af ter tomorrow

5. We'll finish the work on the new building next J uly

6. I n two weeks time .we'll review the budget

7. We will need to modernise our factory in the next two years

8. Most people will have a fast broadband connection at home in five year's

time.

Exercise D- Answers

1. I don't have a hard copy of the report b

2. I can t find Sara's addres e

3. I think it's time to go home d

4. These boxes are so heavy a

5. I 'm very thirsty c

1.2.3 page 107

Exercise A- Answers

1. Our online business is bad We should develop a better website

2. Our team is working too many hours

We should speak to our boss 3. The meeting is very important

We shouldn't be late 4. She wants to visit a lot of customers in Spain

She should stay three days 5. We have to control our costs You shouldn't buy an expensive computer system Exercise B- Answers

1. I don't think he should get a salary increase 2. I don't think we should launch the new product now 3. She should take customers to expensive restaurants 4. We shouldn't take every customers complaint seriously 5. I don't think staff should fly economy on every trip.

Exercise C- Answers

1. You shouldn't stay in an expensive hotel

2. You should plenty of business cards

3. You shouldn't arrange a lot of appointments on the same day

4. you shouldn't be late for appointments

5. You should write a short report af ter each meeting

6. You should keep all your receipts f or travel and restaurants

1.2.4 page 109

Exercise A- Answers

1. Could I have another drink, please? P 2. Would you like a newspaper? F 3. Could you show me how to turn on the light, please? P 4. Would you like another drink? F 5. Could I have some mineral water, please? P 6. Would you like coff e or tea? F 7. Could you fasten your seat belt, please? F 8. Could you help me find the movie channel, please? P

Exercise B- Answers

Off ers

Would you like a newspaper?

Would you like another drink?

Would you like coff e or tea?

Could you fasten your seat belt, please?

Requests

Could I have another drink, please? Could you show me how to turn on the light, please? Could I have some mineral water, please? Could you help me find the movie channel, please?

Exercise C- Answers

1. Could I have a map of the city, please?

2. Could you recommend me a good restaurant?

3. Could you say that again, please?

4. Could you copy this document f or me, please?

5. Could I have my bill, please?

6. Could you call me a taxi, please?