Guidance and Recommendations of ITIL Books

Guidance and Recommendations of ITIL Books

ITIL is undergoing some updates and restructuring to reflect technology changes. The books now encompass the following areas:

1. Introduction to ITIL2. Service Support3. Service Delivery4. Planning to Implement Service Management5. Security Management6. The Business Perspective7. ICT Infrastructure Management8. Application Management9. Software Asset Management10.Small-Scale Implementation

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Introduction to ITIL

This book and CD-ROM is the official introduction to ITIL, the OGC IT Infrastructure Library from OGC. The complete library is extensive and this unique, official publication offers an essential overview of the methodology, benefits and full range of ITIL publications available. Clearly written and practical, anyone learning about ITIL or championing it within an organization will find this book invaluable.

Service Support

This is book and CD-ROM focuses on ensuring that the customer has access to appropriate services to support the business functions. Issues covered in this ITIL publication include service desk, incident management, problem management, configuration management, change management and release management. It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices. Service Support is published in print and CD-ROM formats and a demo version of the CD-ROM has also been made available.

Service Delivery

The second element in the new ITIL series. Service providers need to offer business users adequate support. Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes. Service Delivery is published in print and CD-ROM formats and a demo version of the CD-ROM has also been made available.

Planning to Implement Service Management

This ITIL publication explains the steps necessary to identify how an organization might expect to benefit from ITIL, and how to set about reaping those benefits.

Security Management

This is a recent ITIL publication that explains the process of security management with IT service management. The guide focuses on the process of implementing security requirements identified in the IT Service Level Agreement, rather than considering business issues of security policy. The book was developed taking into consideration the plans for consolidating and inter-linking the ITIL Service Support and Service Delivery core guides.

The Business PerspectiveFor IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organization's key principles and requirements. Issues covered in 'Business Perspective' include business continuity management, partnerships and outsourcing, surviving change and transformation of business practices through radical change.

» Business Perspective Volume 1 helps information services personnel align their activities with the needs of the business in order to deliver the greatest benefits.

ICT Infrastructure ManagementThis ITIL publication covers Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance, and for the first time, Systems Management.

Application ManagementEmbracing the Software Development Lifecycle, expanding the issues touched on in Software Lifecycle Support and Testing of IT Services. This ITIL Applications Management publication also provides more detail on Business Change with emphasis being placed on clear requirement definition and implementation of solutions.

The Business Perspective

For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organization's key principles and requirements. Issues covered in 'Business Perspective' include business continuity management, partnerships and outsourcing, surviving change and transformation of business practices through radical change.

» Business Perspective Volume 1 helps information services personnel align their activities with the needs of the business in order to deliver the greatest benefits.

Software Asset Management

Software is one of the most critical elements of information and communications technologies and most organizations have huge investments in software, whether internally developed or external procured. However organizations often do not invest commensurate effort into managing these software assets. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'.

Small-Scale Implementation

Adapted to provide sound processes for small organizations, this vital title will help any organization with a small resource base implement all the key elements of ITIL. At the same time, it will act as a starting point for larger organizations either those under budget constraints or those who have departmentalized ITIL implementations.

Contact

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