Telax Feature Package Telax Gold Telax Platinum Max Calls In Queue Unlimited Unlimited Data Center Features 24x7x365 Data Center Monitoring Yes Yes Geographical Survivability Yes Yes Automatic Software Updates Yes Yes TDM and VoIP - Network Agnostic Yes Yes Core Component System Redundancy Yes Yes High Availability Server Architecture Yes Yes On Demand Scalability Yes Yes Queues Automated queuing of abandoned calls Not Incl Yes Blended agents (inbound/outbound) Not Incl Yes Call back request visibility Not Incl Yes Change call priority or queue of call in real-time Yes Yes Change callback priority, retry period in real-time Not Incl Yes Click-to-call queuing Not Incl Yes Email queuing Not Incl Yes Deferred Email Queue Not Incl Yes In queue caller ID/name display visibility Yes Yes In queue priority call back requests Not Incl Yes In queue voicemail to email Yes Yes Inbound Voice Queues Yes Yes Queued/automated outbound calls Yes Yes Skype call queuing Not Incl Yes Social media queuing (twitter/Facebook) Not Incl Yes Universal ACD (multi-channel/modal queues) Not Incl Yes Voicemail queuing Not Incl Yes Webchat queuing Not Incl Yes Call Center Group Features Agent Logged into Multiple Queues Yes Yes Agent Login From Phone Yes Yes Agent Visual Login Indictor on Phone Yes Yes Agents Behind SIP Trunks Yes Yes Agent Unavailable Reason Codes Customizable Yes Yes Agent Unavailable with Visual Indicator Yes Yes Agent Wrap Timer Yes Yes Agent Wrap Up (Manual) Yes Yes GTB Enterprise Contact Center Powered by Telax Included In Package Not Included in Package 1 of 6 500 Redland Court • Suite 309 • Owings Mills, MD 21117 • tele: 1 (877) CALL-GTB • fax: (410) 581-4839 • web: www.gtb.net
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GTB Enterprise Contact Center · 500 Redland Court • Suite 309 • Owings Mills, MD 21117 • tele: 1 (877) CALL-GTB • fax: (410) 581-4839 • web: . Author: Jesse Lee Created
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Telax Feature Package Tela
x G
old
Tela
x P
latinum
Max Calls In Queue Unlimited Unlimited
Data Center Features
24x7x365 Data Center Monitoring Yes Yes
Geographical Survivability Yes Yes
Automatic Software Updates Yes Yes
TDM and VoIP - Network Agnostic Yes Yes
Core Component System Redundancy Yes Yes
High Availability Server Architecture Yes Yes
On Demand Scalability Yes Yes
Queues
Automated queuing of abandoned calls Not Incl Yes
Blended agents (inbound/outbound) Not Incl Yes
Call back request visibility Not Incl Yes
Change call priority or queue of call in real-time Yes Yes
Change callback priority, retry period in real-time Not Incl Yes
Click-to-call queuing Not Incl Yes
Email queuing Not Incl Yes
Deferred Email Queue Not Incl Yes
In queue caller ID/name display visibility Yes Yes
In queue priority call back requests Not Incl Yes
In queue voicemail to email Yes Yes
Inbound Voice Queues Yes Yes
Queued/automated outbound calls Yes Yes
Skype call queuing Not Incl Yes
Social media queuing (twitter/Facebook) Not Incl Yes
Universal ACD (multi-channel/modal queues) Not Incl Yes