Page 1 Page 2 INDUSTRIAL AGEPage 3 INFORMATION AGEPage 4 CONNECTED AGEPage 5 OLD WORLD vs. NEW WORLDPage 6 RESPONSIVENESS EFFICIENCY VSPage 7 THE RESPONSIVEORGANIZATIONPage 8 UN-LEARNTHE PASTPage 9 RESPONSIVENESS EFFICIENCY VSPage 10 EFFICIENCY RESPONSIVENESS Planning Control Secrecy RESPONSIVENESS EFFICIENCY VSPage 11 EFFICIENCY Planning Control Secrecy Experimentation Autonomy Transparency RESPONSIVENESSPage 12 A COMMON PROBLEM…Page 13 Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESSPage 14 Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESSPage 15 Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESSPage 16 APPLYING THE FRAMEWORK INNOVATIONCUSTOMER SERVICELEADERSHIPPage 17 APPLYING THE FRAMEWORK INNOVATIONCUSTOMER SERVICELEADERSHIPPage 18 Page 19 Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESSPage 20 HACK DAYPage 21 Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESSPage 22 APPLYING THE FRAMEWORK INNOVATION LEADERSHIPCUSTOMER SERVICEPage 23 CUSTOMERSERVICEPage 24 Page 25 Page 26 Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESSPage 27 APPLYING THE FRAMEWORK INNOVATIONCUSTOMER SERVICELEADERSHIPPage 28 APPLYING THE FRAMEWORK INNOVATIONCUSTOMER SERVICELEADERSHIPPage 29 TRANSFORMATION CHALLENGING ISPage 30 Build a coalition Communicate Experiment DRIVE TRANSFORMATIONPage 31 INDUSTRIAL AGE INFORMATION AGE CONNECTED AGE