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This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes
only. Except with the express prior written permission of GSS America, this document and the information containedherein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com
Managed IT Services
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GSS - Energies & Synergies
Virtualization
Thought Leadership
Stakeholder Delight
ImplementConsult Manage
Work-place
Computing
Networ k&Security
PartnerSolutions
DataCenter
Passion
Speed Results
Commitment
Application
Management
People ProcessFrameworks
End to End Integratedsolutions
Optimal Cost Quality
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Dynamic Business Demands & Constraints
Lack of BudgetInvestment in
traditional
technologies
Rigid process Vs
Regulatory & Compliance
Constraints
Turning technology into
business Advantage
Change
Management
Constraints
Finding the right balance
of proprietary vs. "open
source" s/w tools
Resource
Constraints
Lack of
required
skills
Keeping multi-
tier/multi-layer
technologies in synch
Enabling / enhancing
knowledge
Management / leveraging
intellectual assets
Ensuring privacy of
customer and
employee data
Innovation The Key GSS Managed IT Services
Emerging technologies
deliveringmore for less
Technology
Constraints
Comparative
Unit cost
Commitment
Constraints
Capability
Constraints
For innovation
Information
availability
constraints
Changing user
requirements
Protecting
Investments
Leveraging KM
& IP protection Real time
Information
Best Practice
Adoption
Aligning IT and Business Goals
Constraints &
Challenges
Emerging &
Changing Trends
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GSS Infrastructure Management Offerings
InteroperableHeterogeneity
Transformation
al Consulting
24 X 7
Service Desk
MonitoringServices
Assessment & Audit Services
CloudConsulting
Private
Cloud
EnvironmentManagement
Performance
Management
Metrics / Trend
Analysis
ITILConsulting
Hybrid
Cloud
People
Technology
Process
Tools
R I M S
SecuredEnvironment
Data Center Server Management Storage Management Cloud Computing Services ITIL Consulting Platform Hardening Systems Integration Database Administration
Network & SecurityManaged LAN & WANRemote Connected OfficeNetwork Design & ArchitectureSecurity ServicesIdentity & Access ManagementPlatform HardeningNetworking Services
Workplace Services Messaging Services Active Directory Anti-Virus Services Migration Services Desktop Services Windows & Linux Unified Communication
Virtualization Server/Storage Consolidation & Virtualization
Application Virtualization Virtual Desktop Strategy / Deployment Infrastructure as a Service (IaaS) Virtualized Environment Monitoring &
Management
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GSS Application Management Offerings
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Service EnablersFrameworks Methodologies, Standards, Guidelines, Checklists, Templates
Technologies SupportedIBM Mainframe, JAVA, Microsoft Technologies
GovernanceFramework
ProjectManagement
RequirementsManagement.
Estimation
ConfigurationManagement
Build/ReleaseManagement
QualityManagement
Metrics/ SLAManagement
Training
KnowledgeManagement
ApplicationDevelopment
DueDiligence
TransitionServiceDelivery
ITIL & CMMI Framework
Offshorability Analysis
Value addServices
ArchitectureRequirements &
ModelingUI Design
Design, Build,Test, Deploy
ApplicationTransformation
Migration Re-engineering
Application DataReverse
EngineeringService
EnablementPlatform
ApplicationMaintenance &
Support
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SERVICES
MANAGEMENT
INFRASTRUCTURE
SECURITY
INFRASTRUCTURE
SERVICES
PHYSICAL INFRASTRUCTURE DEVICES & COMPONENTS
APPLICATION INFRASTRUCTURE DEVICES & COMPONENTS
VIRTUAL
INFRASTRUCTURE
SERVICES
Collaboration
Messaging
File & Print
User accountManagement
ActiveDirectory
Backup & Archiving
DatabaseSupport &
Maintenance
ProductionSupport &Application
Maintenance
DatabaseMigration
ApplicationMigration
PlatformSecurity
Encryption
SecurityManagement
IdentityManagement
Authenticatio
n &Authorization
Anti-Virus &ContentControl
NetworkCommunicati
on
ITIL V3Environment
s
SLM
Monitoring
DetectionServices
AlertsNotification
MIS &ReportingServices
Data Center
Desktops/laptops
Storage
Server
Mission Critical & HighAvailability
Performance
Management
RemoteAccess
Wide Area
Network
Site Network
BusinessContinuityEcosystem
DataConnectivity
Network
Platform Environments Network Environments
Common & Shared
Environments
Application
Maintenance and Support
PerformanceMonitoring and
tuning
Consolidation
BusinessContinuity &
CapacityPlanning
GSS Managed IT Services Portfolio
User andTechnical
Documentation
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GSS Managed IT Services Delivery Framework
Design Build/Upgrade ImplementRecode/Reengi
neerArchitect
Level 3
NetworkStorage &
BackupApplicatio
nFiles
VirtualInfrastructu
re
Desktops/Servers
Database
Advancedtrouble
shooting &RCA
Virtual Inframanagement
ApplicationManagement
DesktopManagement
Patch &
AntivirusManagement
Backup
RecoveryManagement
NetworkManagement
DatabaseManagement
ConfigurationManagement
Problem &Availability
Management
StorageManagement
ServerManagement
Manage
Level 2
Proactive Reactive SLAMonitor
Level 1
Change Alerts Call log and dispatch
Patch & Softwareinstallation
Incident Logging SOP based ResolutionUser Accountmanagement
SOP Knowledge base
maintenance
SLA
LogLevel 0
Service
Platforms
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GSS Service Transition Framework
Technology, process andtools understanding
Work shadow Operations understanding
Shift Handover Escalation mechanism
Reporting Content & periodicity
Trainer Readiness
Adapt Processes Complete Run Books Engage the ramped up offshore team Connectivity Design Tool and Facility Architecture Role redefinition Map Offshore Training
Acceptance test Dry Run/Sample
tasks in Parallel CSF & SLA review Tool and Infra
Review
SOPs TuningTask Transfers
Validate AssumptionsFinalize ScopeSOW documentProject Plan Resources Time lines
CURRE
NT
STATE
S
TEADY
STATE
Due Diligence
Acquisition
Offshore Transition Facilities Tools
Team
Structure/FunctionalRoles
Process Replication Knowledge
Transfer/Training Staging
KnowledgeTransition
Swift transition to offshore for service support(Using Common team members for steady state and transition)
Least disturbance to existing service delivery (Business Continuity)
Minimized migration risk (Risk Mitigation) through Onsite Parallel Run
Offshore Execution
Stabilization
SOPs
SLAs
Acceptance test plan
Trainer Readiness
SOW
Project Plan,
Pricing
Draft Run Books
Solution Design
Role Transfer Map
OMC andconnectivityestablished
Knowledge transfercompleted
Final Run books
Client Signoff
Live Operations
TestingReplicateRedesign/AdaptStudyDue Diligence
OUTPUT
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GSS Service Level Management frameworkStart
Learning &
OptimizationDefine SLA
Mutual
agreement
on SLA
Provide
ServiceCapture
related
metrics &
Monitor
Analyze &
Report
metrics
Review
SLA
Project Management
Office, Engineering,
Senior Management
Resources
Service Level
Agreement
Project Management
Office, Engineering
Business
Development
Client
Client
Project
Manager
Project
Manager
Service Assurance
Quality
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Value Proposition
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Partnerships not just clients: GSS
America participates not just as a vendor,
but as a partner in fulfilling businessgoals.
Proven Technology ExpertiseBreadth of ServicesEnd to End Managed IT ServicesCenters of Excellence for developingProof Of Concepts
Flexible Relationship Model
Partnership approach
Responsiveness
Transparency
Business Advantage
Business responsiveness
Worldwide On-site support
Alliance Partnerships with leading
Technology providers
Optimal cost at committed quality
A Global Service Delivery Model
Global talent with local presence
ISO 27001,ISO 9001, CMMi 3 certified
Efficiency oriented delivery framework
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Case Study Managed Services Model
Value Delivered
Set up a dedicated NOC and provide Infrastructure support in a
Managed service model to a Publishing & Distribution company
Drivers
Expensive 24/7support model
Standard OperatingProcedures
Expensiveinfrastructuremanagement
Data insecurity
End User Satisfaction
Service RenderedProductivitymaximizatio
nVFM
End User
ExperienceProcess
Improvements
Current Weekly volume between 150 to 200
X
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Q & A
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This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes
only. Except with the express prior written permission of GSS America, this document and the information containedherein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com
Mohammed Jabir Ahmed