Growing Coaches: Developing Coaching Capability in Your Organization

GROWING COACHESDeveloping Coaching Capability

in Your Organization

Shawn Button + Sue Johnston

Toronto Agile Community Conference - October 20, 2015

PLEASE NOTESLIDES ≠ PRESENTATION• These slides were designed to be viewed in

conjunction with a human being talking and interacting with you.

• They may not make much sense to you if you were not at the live session.

CUSTOMARY “WHO WE ARE AND WHY LISTEN TO US” SLIDE

Shawn• Agile coach

• Lots of experience with agile adoptions in big organizations

• Software developer

Sue• Professional coach

• Train coaches (ICAgile accredited)

• Student, advanced coaching (RRU)

• Communication specialist

The BIG IDEACoaching = GoodLet’s get more of it

OPTIONS DOING DONE

What next?

Find +supportCoaches

Whygrow

our own?

Why usecoaching?

What iscoaching?

Case Studies

OPTIONS DOING DONE

What next?

Find +supportCoaches

Whygrow

our own?

Why usecoaching?

What iscoaching?

Case Studies

WHAT IS COACHING? A coach helps people make the best use of their own resources.

This (usually) happens through a structured conversation.

Agile coaches have a specific role and skill set.

COACH = TEACH

Teach:I show you what I know

Coach:I show you what you know

WHAT DOES A COACH DO?

And resists (like crazy) the temptation to tell people what to do!Ask

Reflect

Listen

MYTHS ABOUT COACHING

IF YOU NEED A COACH, THERE MUST BE SOMETHING WRONG WITH YOU

A COACH TELLS YOU WHAT TO DO

IT’S “TOUCHY FEELY” STUFF

Source: Sherpa Coach Study, 2015

OPTIONS DOING DONE

What next?

Find +supportCoaches

Whygrow

our own?

Why usecoaching?

What iscoaching?

Case Studies

PEOPLE SAY COACHING MAKES THEM MORE EFFECTIVE

Source: International Coach Federation – survey by PWC

ORGANIZATIONS SEE VALUE, TOO

Source: Chartered Institute of Personnel + Development - UK

BUT WAIT – THERE’S MORE!

88% productivity increase when training is supported by coaching22% increase with training alone

Source: International Personnel Management Association

WHAT ABOUT AGILE COACHING?

Little data about the impactConfusion about what an agile coach is/does

AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set

©2013 ℎ

AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set

©2013 ℎ

AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set

©2013 ℎ

OPTIONS DOING DONE

What next?

Find +supportCoaches

Whygrow

our own?

Why usecoaching?

What iscoaching?

Case Studies

WHAT ARE THE ADVANTAGES OF GROWING YOUR OWN INTERNAL COACHES?

WHAT’S THE DOWNSIDE?

WHY WOULD WE GROW OUR OWN INTERNAL COACHES?

• Know organization• Know its systems• Know people • Continuity• Consistency• Confidentiality• Administrative reasons• $$$$$$

WHAT’S THE DOWNSIDE? • “Status” concerns• Objectivity• Role conflict• Confidentiality issues• They may leave

OPTIONS DOING DONE

What next?

Find +supportCoaches

Whygrow

our own?

Why usecoaching?

What iscoaching?

Case Studies

HOW DOES INTERNAL COACHING GET STARTED?

• Ad hoc coaching driven by individuals

• Managed coaching driven by a champion or sponsor

• Proactive coaching driven by a business need

• Strategic coaching driven by organization’s talent strategy

HOW DID WE GET IT STARTED?

• External agile coaches came in to train teams in agile frameworks or tech practices

• Also began to coach the teams on “soft” skills

• Managers/bosses/execs curious OPPORTUNITY!

• Case 1 – By the book – aim too high, not supported

• Case 2 – By the book – realistic expectations

• Case 3 – Stealth

Find a champion

OPTIONS DOING DONE

What next?

Find +supportCoaches

Whygrow

our own?

Why usecoaching?

What iscoaching?

Case Studies

WHAT TRAITS DOES A COACH NEED?

HOW DO WE FIND INTERNAL COACHES?

HOW DO WE TRAIN INTERNAL COACHES?

BUT WAIT – THERE’S MORE!

88% productivity increase when training is supported by coaching22% increase with training alone

Source: International Personnel Management Association

HOW DO WE SUPPORT INTERNAL COACHES?

OPTIONS DOING DONE

What next?

Find +supportCoaches

Whygrow

our own?

Why usecoaching?

What iscoaching?

Case Studies

What would your organization look like if everyone coached?

What are you doing so that coaching is sustained in your organization?

What is one step you will take – personally –to make coaching happen throughout your organization?

OPTIONS DOING DONE

What next?

Find +supportCoaches

Whygrow

our own?

Why usecoaching?

What iscoaching?

Case Studies

Shawn [email protected]

@shawnbut

Sue [email protected]

@itsunderstood

http://leanintuit.com/tac2015/