Updating Technology at Midwest Action Cycle Learning Team B February 22, 2012
Jul 04, 2015
Updating Technology at Midwest Action Cycle
Learning Team BFebruary 22, 2012
AGENDA• Nick – Current Technology Overview
Problem Statement
• Kavon – New Technology Implementation
• Angee – Value Added to Customers
• Greg – Social Contract
• Susana – Global Issues
• Nick - Conclusion
TAKING YOU BACK TO 1998
You Did Not Have aSMARTPHONE
Google Does Not Yet EXIST
High-Def Flat-Screen TV’s Do Not Exist
Kim Kardashian was in High-School
Michael Jordan was Winning Championships
President Clinton was Being Impeached
CURRENT ORDER PROCESS
Orders received and hand-written by phone operators
Proceed to separate employee for
payment processing
Order is typed up by separate data-
processing group
Orders checked against current
inventory. Parts ordered as needed
Order proceeds to warehouse where
parts are pulled for shipping
Orders then proceed to shipping where employees pack &
assign UPS numbers
Invoices filed for future
reference
PROBLEM STATEMENT• Because of the current technology employed at
Midwest Action Cycle, it is the consensus opinion of management that efficiency, effectiveness, and consumer confidence is low. Consumer confidence is important in a free economy. This technology plan will focus on utilizing new technology to streamline business processes, thereby returning consumer perception, efficiency, and increasing profitability.
NEW BUSINESS PROCESSCustomer
Information Systems
Automated order processing that
addresses payments, inventory, parts ordering, and
shipping. Information can be
accessed for customer service purposes. Order
information perpetually stored
for later use. Systems will connect to partners such as
manufacturers, suppliers, and
shipping companies. Enhanced
communication through T-1
Front Office
The ability for accounting software to integrate directly
into financial programs for
reconciliations.
Warehouse
Received parts inputted. Orders
generated automatically
including shipping labels
Management
Data-mining and customer information
readily available to make critical
decisions
Order Taking
Inputted directly into terminals
that account for payment
inventory and shipping.
New Business ProcessE-commerce-Management firmly believes that e-commerce will dominate the mail-order business in the near future
-New technology makes it easier for customers to identify correct parts, which previously was extremely difficult
-E-commerce orders integrate seamlessly into order flow
ADDING VALUE TO PURCHASES• Able to place an online order anytime, anyplace• Online catalog• Retention of customer information• Faster processing times• Able to track in order• No wait-times• Online parts finder• Auto-ship advantage• Secure checkout• Competitive pricing• Marketing notifications of sale pricing
SOCIAL CONTRACT• Agreement implied between customer,
employees and company.• Corporate Ethics and social responsibility under
increased focus by the media.• Company has agreement with customer to
provide the agreed product and service.• Technology, especially the Web, used to
respond to near real-time customer issues.• Support and Technology implications• Employee social contracts to protect the
company’s assets.
GLOBAL IMPACTS• HUMAN
• Connecting different demographics• Efficient Telecommunications• A safe and private virtual world
• ENVIRONMENT• Manufacturing• Energy Saving• Waste Reduction
• NEGATIVE IMPACTS• Electronic instead of human data transfer• Downsizing• Labor/Economy
In Conclusion…Affects of new technology-Faster more accurate order taking-Data available for CRM-Increased employee performanceValue added to customers-Faster service-Lower prices-Better package accuracyImproved Social Contracts-Employees-Customers-PublicAffecting Globalization-E-commerce/World Market
QUESTIONS?
ReferencesBaldauf, A., & Lee, N. (2011). International selling and sales management: sales force research beyond geographic boundaries. Journal Of Personal Selling & Sales Management, 31(3), 211-217.Boonlertvanich, K. (2011). Effect of customer perceived value on satisfaction and customer loyalty in banking service: the moderating effect of main-bank status. International Journal Of Business Research, 11(6), 40-54.Dove, R. (1999). 1999: e-commerce, e-business, e-panic. Retrieved from http://www.parshift.com/Essays/essay059.htmHilsenteger, M. (2009). Automating your business processes for success. EC&M Electrical Construction & Maintenance, 108(8), C36-C38Howard, B. (2009). History of e-commerce. Retrieved from http://sellitontheweb.com/blog/history-of-e-commerce/Innovation excellence. (2011). Retrieved from http://www.innovationexcellence.com/blog/2011-/08/16/25-inspiring-innovation-quotes/
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