Group Profile Group Profile www.custom.biz
Custom S.p.A.,
is a Group of privately owned Companies operating in the mechatronics vertical sectors.
Custom stands out in the market for the design, technology, innovation and extensive range of products offered.
RETAIL & HOSPITALITYPcPos & Cash registers
GAMINGLottery & Betting
TICKETINGEvents, trasports, parking
AVIATIONBoarding pass & Luggage tags
MOBILITYPrinters & Tablets
INDUSTRIALSelf-service Kiosks
Core Business Areas
The Group core business lies in the design, manufacture and delivery of solutions for:
Innovation & Technology
Custom added value is the continuous search for “unique elements “ which characterize the products manufactured.
Our goal is to always provide to our partner, innovation.
The Group counts more than 300 resources.The sale of products is approx. 400K units/year.The revenues for the last fiscal year amount to 69.1M/€.
Manufacturing Network
The manufacturing plants are organized, managed and controlled by Custom’s staff.
Country ManufacturingVolumes
Manufacturing Plants Staff
ITALY 30.000 100
ROMANIA 145.000 60
INDIA 22.000 30
CHINA 195.000 100
BRAZIL 6.000 10
Total 398.000 300
Know How & Resources Every year, Custom reinvests its corporate profits in R&D activities.Designs and develops all the products In-House and 50% of human resources is composed by qualified technical staff.
Custom has 22 patents for innovation and invention.
Custom has created technologies that, today are commonlyused in the fiscal, gaming and public receipt printing market.
Custom is Quality ISO9001:2008 certified.
Custom Service Desk
Our customers should focus on their own business, without losing time in managing IT problems. We guarantee the continuity of the service and the functionality of the products in the shop, sometimes even before that the problem is detected.
• Requests’ management with the Ticket Management System• Continuous control of the services with specialized technical staff• 2° level technical support• Service remote control• Management of the SLA agreed with the customer• Warranty of service continuity to the customer• Reporting
Custom Service Desk
Service – Repair lab and spare parts logistics
• Repair lab with highly qualified technicians• Lab for run-in and burn-in systems’ tests• Logistics center for spare parts stock• Disposal center for materials from the shops
Custom has a team of qualified technicians, both in Italy and in Europe, to whom it commits the on-site technical assistance service. These selected structures receive the SCC – Custom Service Centers status.The Full Service Agreement is unique for all the Europe, both for type and quality of the service. In Italy we have a team of 55 selected SCC with a widespread availability on all the national territory and with more than 180 highly qualified technicians who follow activities such as:
• Service interventions - damages• Extra service interventions: transfers, change of company name, shutdown• New shops opening• Renewals • Recurring checks on fiscal products
SCC – Custom Service Centers
Abruzzo:• DATA DUE• METALUFFICIO
Basilicata :• INFO & TEL• MARONE
Calabria :• LP DATA
Campania :• DEMOS• GED SERVICE
Emilia Romagna :• ABM SYSTEM• AREMA EMILIA• RICCI&CASELLI
Lazio:• SIMPLYSERVICE• DSG• EURO ASSISTENZA• HI TEC GROUP• MOLFESE
Liguria:• DITTA PERATA• MANTERO• RRT di SESSA
Lombardia:• DIEFFE SISTEMI• EXIS INFORMATICA• FUTURA ICT• INFO TRE• LEMU• SAT ELETTRONICA• STEVA
Marche:• ARECA UFFICIO• CESARETTI• FIBER
Piemonte:• CDS SISTEMI• GABBIANI• NEW CASH• T.A. TORINO• TECNO SYSTEM• TEKNE 2
Puglia:• PROFESSIONAL SERVICE• TECNOCENTER
Sardegna:• RECKON• SOPRES
Sicilia :• DIRECAS• EMMETEC• POS DATA SYSTEM• SICILY
Toscana:• BECATTI• GROSSO• PIGIEMME• PUNTO CASSA
Trentino Alto Adige:• DATA SISTEMI TN• GIACOMUZZI
Umbria:• LEONELLO LUNGHI• RATINI
Veneto Friuli Venezia Giulia:• VDS
Custom Service Centers in Italy
Germany GreecePoland Portugal Czech RepublicUKRomania Russia and CISSlovacchia Spain SwedenUkraine Ungary
Custom Service Centers in Europe
CRM –Service Web S4 Platform
Precise planning of
interventions
Reduction of intervention
and management
time
Data reliability and
safety
Information sharing
Data export for reports
and analysis
Quick and direct communication
Forecasts and
intervention analysis
Real time quick
management
SCC - SERVICE CENTER CUSTOM
2 Level service
Ticket Opening
1
2Take on responsibility
3SCC activation
4
Intervento del Tecnico SCC.chiusura interventoCompilazione “Form B”
5Communication intervention closing formB sending
“Form A” compiling
6Ticket closing
S4 Platform7
1 Level serviceCUSTOMER HELP DESK
CUSTOM HELP DESK
SHOPService interventions flow
Extra Service interventions flow
SCC - SERVICE CENTER CUSTOM
1
2
3SCC activation
4
Intervento del Tecnico SCCchiusura interventoCompilazione “Form B”
5Communication intervention closing
“Form A” compiling
6Ticket Closing
7Ticket closing
Take on responsability
Ticket opening
CUSTOM HELP DESK
SHOP CUSTOMER HELP DESK S4 platform
Custom Service Centers – Branches Custom Service
Custom has a helpdesk structure in Treviso dedicated to key account customers that gives support to the SCC 7 days a week with highly qualified technicians. We have also a branch in Gallarate (VA) for spare parts and logistics, repair lab, disposal center for materials from the shops.
Vision
CUSTOM is committed to satisfying the increasing demand for service automation that our Customersare offering to end users.
The aim is to provide user-friendly and fast technology.
Every day, at the parking lot, the ATM, the airport check-in desk,the supermarket or a self-service kiosk, we look for a simple and fast service.
Our resources are committed to makingthese solutions user-friendlyand pleasant for the user.
A better service, for a better future!
Americas
CUSTOM AMERICA814 First State Blvd Wilmington , DE 19804 USATel +1 302 384 6931 Fax +1 302 691 5770
CUSTOM ARGENTINA Av. Del Libertador 18.025 - 1643 Beccar, P.cia Buenos Aires ARGENTINATel. +54 11 53539841 Fax +54 11 53539841
CUSTOM NITERE BRASILRodovia Br-459, km 124.1 - Distrito Industrial,Santa Rita do Sapucai, MG-CEP 037540-000 BRAZILTel. +55 35 3471 0500 Fax +55 35 3471 0500Rua Joao de Souza dias, 316 - Campo Belo,Sao Paulo , SP-CEP 04618-001 - BRAZILTel. +55 11 2384 9984 Fax +55 11 2384 9984
Africa
CUSTOM AFRICAViking House, Waiyaki Way, Westlands, Nairobi KENYATel. +254 202725546 Fax +254 722518114
CUSTOM SOUTH AFRICAUnit 13 Meadowbrook Business ParkJacaranda Street Olivedale, Randburg SOUTH AFRICATel. 011-462-0984 / 0426 Fax 0866 104 182
Asia Pacific
CUSTOM INDIA A702 Lok Vihar Chs, Saki Vihar Road, Powai, Mumbai400087 INDIA Tel. +919870137778
CUSTOM HANINDO CHINARoom 3204 -3205, Tower B, City Center, No. 100Zunyi Rd, Changning district, Shanghai , CHINATel. +86 21 6237 0600 Fax +86 21 6237 0598Room 1005 -1006 Haosheng plaza, No. 68 DongbinRd, Nanshan district, Shenzhen , CHINATel. +86 755 8659 9823 Fax +86 755 8665 2653Room 612, Tower 6, Guan Lu Yuan Zhong Li,Chaoyang district, Beijing, CHINATel: +86 10 6544 7307 Fax: +86 10 6544 7307 Room 340 3rd Floor, Minhang Culture CenterNo. 280 Hangyun South Rd, Baiyun districtGuangzhou, ChinaTel: +86 20 8631 1977 Fax: +86 20 8631 1977
CUSTOM HANINDO SEAJl. Fatmawati Raya No. 55, Jakarta Selatan – 12410 INDONESIATel. +62 21 7590 0909 Fax +62 21 759 00 808
CUSTOM HANINDO PHILIPPINES
Sales and Service Network
Europe
CUSTOM MILANVia Tognasca, 7 21013 Gallarate, Varese ITALYTel. +39 0331 706890 Fax +39 0331 706891
CUSTOM MODENAV.le Virgilio, 56D 41123 Cittanova, Modena ITALYTel. +39 059 8869511 Fax +39 059 8869512
CUSTOM TREVISOVia Callalta, 31/E 31100 Treviso, ITALYTel. +39 0422 363335 Fax +39 0422 363371
CUSTOM GMBHBleidenstrasse 6-10, 60311 Frankfurt am Main DEUTSCHLANDTel. +49 (0) 176 668 49005 Fax +49 (69) 297 238 899
CUSTOM STIMARE UK & IRELAND4 Bramber Court Bramber Road, LondonW14 9PW UNITED KINGDOMTel. +44 208 0998071Units 5 & 6 Ballyw altrin Business ParkBoghall Road Bray Co. Wicklow IRELANDTel. +353 14429320 Fax +353 12761816
CUSTOM RUSSIA CIS & BALTIC20, bldg.36, 1st Graivoronovskiy st.109518 Moscow RUSSIATel. +7 495 956 9336 Fax +7 495 956 9336
900A Vicente Madrigal Bldg. 6793 Ayala Ave. Makati City, PHILIPPINESTel: (63 2)-844 5480
CUSTOM HANINDO THAILANDNirvana@Work Kaset-Nawamin 343/7-8 Moo 9 Klongkum Bungkum Bangkok 10230, THAILANDTel. +66 (0) 2-106-5999 - Fax +66 (0) 2-106-5998
CUSTOM HANINDO SINGAPORE16 Jalan Kilang Timor #03-02 Redhill Forum Singapore, 159308, SINGAPORETel. +65 6908 0281 - Fax +65 6274 2103
FASYOperations and R&DVia Tognasca, 7 21013 Gallarate ITALYTel. +39 0331 706811 Fax +39 0331 706845www.fasy.comSales and ServiceVia Callalta, 31/e 31100 Treviso ITALYTel. +39 0422 363 335 Fax +39 0422 363 371
SYSTEM RETAIL S.p.A.Operations and Company ManagementViale dei Platani, 3 60018 Marina di Montemarciano, Ancona ITALY Tel. +39 071 9190559 Fax +39 071 9193231www.systemretail.itR&DVia Marcello Garosi, 60 00129 Roma ITALYTel. 06.50795832
NETRISING SrlVia Veronese, 9 47521 Cesena ITALYTel. 0547 481722 Fax 0547 481722www.netrising.it
BIZETA RETAIL SOLUTIONS SrlVia Don Abbondio 2/4 20032 Cormano, Milano ITALYTel. +39 02 61 50 612 Fax +39 02 61 51 931www.bizeta.net
MAXIMA SrlVia IV Novembre, 6/c 35010 Limena, Padova ITALYTel. +39 049 8843246 Fax +39 049 8845945www.maxima.it
CUSTOM PRODUCTION EUROPE SrlGlimboca n° 342 327220Caras-Severin, ROMANIATel/Fax: +40 355 401949www.customproduction.ro
Thank You
CUSTOM S.p.A. - Group of Companies -
Operations and R&DVia Berettine, 2 43010 Fontevivo, Parma ITALYTel. +39 0521 680111 Fax +39 0521 [email protected] www.custom.biz
Company ManagementVia Enrico Fermi, 4 43010 Castelguelfo, Parma ITALY
Logistics HubVia Lisbona, 543010 Interporto di Fontevivo, Parma ITALY